INTERNATIONAL BUSINESS MACHINES CORP (IBM)
SIC breadcrumb: Manufacturing > Industrial And Commercial Machinery And Computer Equipment > SIC 3570 Computer & office Equipment
SEC company page: https://www.sec.gov/edgar/browse/?CIK=51143. Latest filing source: 0000051143-26-000010.
Informational only - descriptive public-record data, not investment advice.
Selected Fundamentals
| Metric | Value | Unit | FY | Filed |
|---|---|---|---|---|
| Revenue | 67,535,000,000 | USD | 2025 | 2026-02-24 |
| Net income | 10,593,000,000 | USD | 2025 | 2026-02-24 |
| Assets | 151,880,000,000 | USD | 2025 | 2026-02-24 |
Financials
Annual standardized facts from SEC companyfacts as of latest extracted filing date 2026-02-24. Source: https://data.sec.gov/api/xbrl/companyfacts/CIK0000051143.json. Derived margins, ratios, and free cash flow are computed from the extracted annual SEC facts.
| Metric | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|---|---|---|
| Revenue | 79,919,000,000 | 79,139,000,000 | 79,591,000,000 | 57,714,000,000 | 55,179,000,000 | 57,350,000,000 | 60,530,000,000 | 61,860,000,000 | 62,753,000,000 | 67,535,000,000 |
| Net income | 11,872,000,000 | 5,753,000,000 | 8,728,000,000 | 9,431,000,000 | 5,590,000,000 | 5,743,000,000 | 1,639,000,000 | 7,502,000,000 | 6,023,000,000 | 10,593,000,000 |
| Gross profit | 38,516,000,000 | 36,943,000,000 | 36,936,000,000 | 31,533,000,000 | 30,865,000,000 | 31,486,000,000 | 32,687,000,000 | 34,300,000,000 | 35,551,000,000 | 39,297,000,000 |
| Diluted EPS | 12.38 | 6.14 | 9.52 | 10.56 | 6.23 | 6.35 | 1.80 | 8.14 | 6.43 | 11.17 |
| Operating cash flow | 17,084,000,000 | 16,724,000,000 | 15,247,000,000 | 14,770,000,000 | 18,197,000,000 | 12,796,000,000 | 10,435,000,000 | 13,931,000,000 | 13,445,000,000 | 13,193,000,000 |
| Capital expenditures | 3,567,000,000 | 3,229,000,000 | 3,395,000,000 | 2,286,000,000 | 2,618,000,000 | 2,062,000,000 | 1,346,000,000 | 1,245,000,000 | 1,048,000,000 | 1,091,000,000 |
| Dividends paid | 5,256,000,000 | 5,506,000,000 | 5,666,000,000 | 5,707,000,000 | 5,797,000,000 | 5,869,000,000 | 5,948,000,000 | 6,040,000,000 | 6,147,000,000 | 6,255,000,000 |
| Assets | 117,470,000,000 | 125,356,000,000 | 123,382,000,000 | 152,186,000,000 | 155,971,000,000 | 132,001,000,000 | 127,243,000,000 | 135,241,000,000 | 137,175,000,000 | 151,880,000,000 |
| Liabilities | 99,078,000,000 | 107,631,000,000 | 106,452,000,000 | 131,202,000,000 | 135,244,000,000 | 113,005,000,000 | 105,222,000,000 | 112,628,000,000 | 109,783,000,000 | 119,139,000,000 |
| Stockholders' equity | 18,246,000,000 | 17,594,000,000 | 16,796,000,000 | 20,841,000,000 | 20,597,000,000 | 18,901,000,000 | 21,944,000,000 | 22,533,000,000 | 27,307,000,000 | 32,648,000,000 |
| Cash and cash equivalents | 7,826,000,000 | 11,972,000,000 | 11,379,000,000 | 8,172,000,000 | 13,188,000,000 | 6,650,000,000 | 7,886,000,000 | 13,068,000,000 | 13,947,000,000 | 13,587,000,000 |
| Free cash flow | 13,517,000,000 | 13,495,000,000 | 11,852,000,000 | 12,484,000,000 | 15,579,000,000 | 10,734,000,000 | 9,089,000,000 | 12,686,000,000 | 12,397,000,000 | 12,102,000,000 |
Ratios
| Metric | 2016 | 2017 | 2018 | 2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 |
|---|---|---|---|---|---|---|---|---|---|---|
| Net margin | 14.86% | 7.27% | 10.97% | 16.34% | 10.13% | 10.01% | 2.71% | 12.13% | 9.60% | 15.69% |
| Return on equity | 65.07% | 32.70% | 51.96% | 45.25% | 27.14% | 30.38% | 7.47% | 33.29% | 22.06% | 32.45% |
| Return on assets | 10.11% | 4.59% | 7.07% | 6.20% | 3.58% | 4.35% | 1.29% | 5.55% | 4.39% | 6.97% |
| Liabilities / equity | 5.43 | 6.12 | 6.34 | 6.30 | 6.57 | 5.98 | 4.80 | 5.00 | 4.02 | 3.65 |
| Current ratio | 1.21 | 1.33 | 1.29 | 1.02 | 0.98 | 0.88 | 0.92 | 0.96 | 1.04 | 0.96 |
Financial Charts
Quarterly
Quarterly standardized facts from SEC companyfacts as of latest extracted filing date 2026-04-23. Source: https://data.sec.gov/api/xbrl/companyfacts/CIK0000051143.json.
| Quarter | End Date | Revenue | Net Income | Diluted EPS | Method |
|---|---|---|---|---|---|
| 2022-Q2 | 2022-06-30 | 1.53 | reported discrete quarter | ||
| 2022-Q3 | 2022-09-30 | -3.54 | reported discrete quarter | ||
| 2023-Q1 | 2023-03-31 | 1.01 | reported discrete quarter | ||
| 2023-Q2 | 2023-06-30 | 15,475,000,000 | 1,583,000,000 | 1.72 | reported discrete quarter |
| 2023-Q3 | 2023-09-30 | 14,752,000,000 | 1,704,000,000 | 1.84 | reported discrete quarter |
| 2023-Q4 | 2023-12-31 | 17,381,000,000 | 3,288,000,000 | derived Q4 = FY annual - nine-month YTD | |
| 2024-Q1 | 2024-03-31 | 14,462,000,000 | 1,605,000,000 | 1.72 | reported discrete quarter |
| 2024-Q2 | 2024-06-30 | 15,770,000,000 | 1,834,000,000 | 1.96 | reported discrete quarter |
| 2024-Q3 | 2024-09-30 | 14,968,000,000 | -330,000,000 | -0.36 | reported discrete quarter |
| 2024-Q4 | 2024-12-31 | 17,554,000,000 | 2,914,000,000 | derived Q4 = FY annual - nine-month YTD | |
| 2025-Q1 | 2025-03-31 | 14,541,000,000 | 1,055,000,000 | 1.12 | reported discrete quarter |
| 2025-Q2 | 2025-06-30 | 16,977,000,000 | 2,194,000,000 | 2.31 | reported discrete quarter |
| 2025-Q3 | 2025-09-30 | 16,331,000,000 | 1,744,000,000 | 1.84 | reported discrete quarter |
| 2025-Q4 | 2025-12-31 | 19,686,000,000 | 5,600,000,000 | derived Q4 = FY annual - nine-month YTD | |
| 2026-Q1 | 2026-03-31 | 15,917,000,000 | 1,216,000,000 | 1.28 | reported discrete quarter |
Quarterly Charts
Macro Cross-References
- CPIAUCSL - Consumer Price Index for All Urban Consumers: All Items in U.S. City Average
- UNRATE - Unemployment Rate
- FEDFUNDS - Federal Funds Effective Rate
- CES0500000003 - Average Hourly Earnings of All Employees, Total Private
- DFEDTARU - Federal Funds Target Range - Upper Limit
- DFEDTARL - Federal Funds Target Range - Lower Limit
- DGS3MO - Market Yield on U.S. Treasury Securities at 3-Month Constant Maturity
- DGS2 - Market Yield on U.S. Treasury Securities at 2-Year Constant Maturity
- DGS10 - Market Yield on U.S. Treasury Securities at 10-Year Constant Maturity
- DGS30 - Market Yield on U.S. Treasury Securities at 30-Year Constant Maturity
- T10Y2Y - 10-Year Treasury Constant Maturity Minus 2-Year Treasury Constant Maturity
- CPILFESL - Consumer Price Index for All Urban Consumers: All Items Less Food and Energy
- CPIUFDSL - Consumer Price Index for All Urban Consumers: Food
- CPIENGSL - Consumer Price Index for All Urban Consumers: Energy
- CUSR0000SAH1 - Consumer Price Index for All Urban Consumers: Shelter
- PCEPI - Personal Consumption Expenditures: Chain-type Price Index
- PCEPILFE - Personal Consumption Expenditures Excluding Food and Energy: Chain-type Price Index
- PPIACO - Producer Price Index by Commodity: All Commodities
- T10YIE - 10-Year Breakeven Inflation Rate
- U6RATE - Total Unemployed, Plus All Marginally Attached Workers Plus Total Employed Part Time for Economic Reasons
- PAYEMS - All Employees, Total Nonfarm
- CIVPART - Labor Force Participation Rate
- EMRATIO - Employment-Population Ratio
- UNEMPLOY - Unemployed
- CE16OV - Employment Level
- ICSA - Initial Claims
- JTSJOL - Job Openings: Total Nonfarm
- JTSQUR - Quits: Total Nonfarm
- GDPC1 - Real Gross Domestic Product
- A191RL1Q225SBEA - Real Gross Domestic Product: Percent Change from Preceding Period
- INDPRO - Industrial Production: Total Index
- TCU - Capacity Utilization: Total Index
- HOUST - New Privately-Owned Housing Units Started: Total Units
- PERMIT - New Privately-Owned Housing Units Authorized in Permit-Issuing Places: Total Units
- RSAFS - Advance Retail Sales: Retail Trade
- PCE - Personal Consumption Expenditures
- DSPIC96 - Real Disposable Personal Income
- PSAVERT - Personal Saving Rate
- M2SL - M2
- BOPGSTB - U.S. International Trade in Goods and Services: Balance
- MSPUS - Median Sales Price of Houses Sold for the United States
- HSN1F - New One Family Houses Sold: United States
- RHORUSQ156N - Homeownership Rate in the United States
- TTLCONS - Total Construction Spending: Total Construction in the United States
- RRVRUSQ156N - Rental Vacancy Rate in the United States
- TOTALSL - Total Consumer Credit Owned and Securitized
- REVOLSL - Revolving Consumer Credit Owned and Securitized
- DRCCLACBS - Delinquency Rate on Credit Card Loans, All Commercial Banks
- GDP - Gross Domestic Product
- GPDI - Gross Private Domestic Investment
- GCE - Government Consumption Expenditures and Gross Investment
- PCEC - Personal Consumption Expenditures
- NETEXP - Net Exports of Goods and Services
- GFDEBTN - Federal Debt: Total Public Debt
- GFDEGDQ188S - Federal Debt: Total Public Debt as Percent of Gross Domestic Product
- FYFSD - Federal Surplus or Deficit
- FGRECPT - Federal Government Current Receipts
- FGEXPND - Federal Government: Current Expenditures
- MANEMP - All Employees, Manufacturing
- USCONS - All Employees, Construction
- USTRADE - All Employees, Retail Trade
- USFIRE - All Employees, Financial Activities
- USGOVT - All Employees, Government
- AWHAETP - Average Weekly Hours of All Employees, Total Private
- DGORDER - Manufacturers' New Orders: Durable Goods
- NEWORDER - Manufacturers' New Orders: Nondefense Capital Goods Excluding Aircraft
- BUSINV - Total Business Inventories
- EXPGS - Exports of Goods and Services
- IMPGS - Imports of Goods and Services
- IR - Import Price Index (End Use): All Commodities
- PPIFIS - Producer Price Index by Commodity: Final Demand
Latest quarter (10-Q)
Latest 10-Q source: 0000051143-26-000038.
Item 2.
MANAGEMENT’S DISCUSSION AND ANALYSIS
OF RESULTS OF OPERATIONS AND FINANCIAL CONDITION
FOR THE THREE MONTHS ENDED MARCH 31, 2026
Snapshot
Organization of Information:
The Management Discussion is designed to provide readers with an overview of the business and a narrative on our financial results and certain factors that may affect our future prospects from the perspective of management.
Within the tables presented, certain columns and rows may not add due to the use of rounded numbers for disclosure purposes. Percentages presented are calculated from the underlying whole-dollar amounts. Certain prior-period amounts have been reclassified to conform to the current-period presentation. This is annotated where applicable.
Currency:
The references to “adjusted for currency” or “at constant currency” in the Management Discussion do not include operational impacts that could result from fluctuations in foreign currency rates. When we refer to growth rates at constant currency or adjust such growth rates for currency, it is done so that certain financial results can be viewed without the impact of fluctuations in foreign currency exchange rates, thereby facilitating period-to-period comparisons of business performance. Financial results adjusted for currency are calculated by translating current period activity in local currency using the comparable prior-year period’s currency conversion rate. This approach is used for countries where the functional currency is the local currency. Generally, when the dollar either strengthens or weakens against other currencies, the growth at constant currency rates or adjusting for currency will be higher or lower than growth reported at actual exchange rates. Refer to “Currency Rate Fluctuations” on page 53 for additional information.
Operating (non-GAAP) Earnings:
In an effort to provide better transparency into the operational results of the business, supplementally, management separates business results into operating and non-operating categories. Operating earnings from continuing operations is a non-GAAP measure that excludes the effects of certain acquisition-related charges and intangible asset amortization, expense resulting from basis differences on equity method investments, retirement-related costs and their related tax impacts. Due to the unique, non-recurring nature of the enactment of the U.S. Tax Cuts and Jobs Act (TCJA or U.S. tax reform), management characterizes the one-time provisional charge recorded in the fourth quarter of 2017, and adjustments to that charge as non-operating. Adjustments include the tax effect of true-ups, audit adjustments, accounting elections and new regulations, or laws (e.g., H.R. 1 in July of 2025) that impact the TCJA provisions which resulted in the one-time provisional charge. For acquisitions, operating (non-GAAP) earnings exclude the amortization of acquired intangible assets and acquisition-related charges such as in-process research and development, transaction costs, applicable retention, restructuring and related expenses, tax charges related to acquisition integration and pre-closing charges, such as financing costs. These charges are excluded as they may be inconsistent in amount and timing from period to period and are significantly impacted by the size, type and frequency of our acquisitions. All other spending for acquired companies is included in both earnings from continuing operations and in operating (non-GAAP) earnings. For retirement-related costs, management characterizes certain items as operating and others as non-operating, consistent with GAAP. We include defined benefit plan and nonpension postretirement benefit plan service costs, multi-employer plan costs and the cost of defined contribution plans in operating earnings. Non-operating retirement-related costs include defined benefit plan and nonpension postretirement benefit plan amortization of prior service costs, interest cost, expected return on plan assets, amortized actuarial gains/losses, the impacts of any plan curtailments/settlements and pension insolvency costs and other costs. Non-operating retirement-related costs are primarily related to changes in pension plan assets and liabilities which are tied to financial market performance, and we consider these costs to be outside of the operational performance of the business.
Overall, management believes that supplementally providing investors with a view of operating earnings as described above provides increased transparency and clarity into both the operational results of the business and the performance of our pension plans; improves visibility to management decisions and their impacts on operational performance; enables better comparison to peer companies; and allows us to provide a long-term strategic view of the business going forward. In addition, these non-GAAP measures provide a perspective consistent with areas of interest we routinely receive from investors and analysts.
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Table of Contents
Management Discussion – (continued)
Financial Results Summary — Three Months Ended March 31:
| ($ and shares in millions, except per share amounts) | Yr.-to-Yr. Percent/ Margin Change | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| For the three months ended March 31: | 2026 | 2025 | |||||||||
| Revenue (1) | $ | 15,917 | $ | 14,541 | 9.5 | % | |||||
| Gross profit margin | 56.2 | % | 55.2 | % | 1.0 | pts. | |||||
| Total expense and other (income) | $ | 7,562 | $ | 6,873 | 10.0 | % | |||||
| Income from continuing operations before income taxes | $ | 1,387 | $ | 1,158 | 19.8 | % | |||||
| Provision for/(benefit from) income taxes from continuing operations | $ | 172 | $ | 103 | 65.8 | % | |||||
| Income from continuing operations | $ | 1,216 | $ | 1,054 | 15.3 | % | |||||
| Income from continuing operations margin | 7.6 | % | 7.3 | % | 0.4 | pts. | |||||
| Income from discontinued operations, net of tax | $ | 0 | $ | 1 | nm | ||||||
| Net income | $ | 1,216 | $ | 1,055 | 15.2 | % | |||||
| Earnings per share from continuing operations - assuming dilution | $ | 1.28 | $ | 1.12 | 14.3 | % | |||||
| Consolidated earnings per share - assuming dilution | $ | 1.28 | $ | 1.12 | 14.3 | % | |||||
| Weighted-average shares outstanding - assuming dilution | 952.1 | 945.4 | 0.7 | % | |||||||
| At 3/31/2026 | At 12/31/2025 | ||||||||||
| Assets | $ | 156,229 | $ | 151,880 | 2.9 | % | |||||
| Liabilities | $ | 123,174 | $ | 119,139 | 3.4 | % | |||||
| Equity | $ | 33,056 | $ | 32,740 | 1.0 | % |
(1)Year-to-year revenue growth of 6 percent adjusted for currency.
nm - not meaningful
The following table provides the company’s operating (non-GAAP) earnings for the first quarter of 2026 and 2025.
| ($ in millions, except per share amounts) | Yr.-to-Yr. Percent Change | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| For the three months ended March 31: | 2026 | 2025 | |||||||||
| Net income as reported | $ | 1,216 | $ | 1,055 | 15.2 | % | |||||
| Income from discontinued operations, net of tax | 0 | 1 | nm | ||||||||
| Income from continuing operations | $ | 1,216 | $ | 1,054 | 15.3 | % | |||||
| Non-operating adjustments (net of tax): | |||||||||||
| Acquisition-related charges | $ | 508 | $ | 429 | 18.4 | ||||||
| Non-operating retirement-related costs/(income) | 94 | 35 | 169.4 | ||||||||
| U.S. tax reform impacts | 4 | (2) | nm | ||||||||
| Operating (non-GAAP) earnings (1) | $ | 1,821 | $ | 1,517 | 20.1 | % | |||||
| Diluted operating (non-GAAP) earnings per share (1) | $ | 1.91 | $ | 1.60 | 19.4 | % |
(1)Refer to the quarter-to-date "GAAP Reconciliation" on page 57 for additional information..
nm - not meaningful
Macroeconomic Environment:
The strength of our portfolio and the resiliency of our business model, underpinned by our software-led hybrid cloud and AI strategy, position us well to navigate the current climate. While the economic and geopolitical environment remain dynamic and uncertain, businesses continue to invest in technology to scale AI, drive productivity, increase resiliency and
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Table of Contents
Management Discussion – (continued)
accelerate their growth. This was reflected in our performance in the first quarter. Our durable, high value portfolio enables us to execute on our strategy delivering innovation to our clients and partners.
In the first three months of 2026, movements in global currencies continued to impact our reported year-to-year revenue and profit. We execute hedging programs which defer, but do not eliminate, the impact of currency. The (gains)/losses from these hedging programs are reflected primarily in other (income) and expense. Refer to “Currency Rate Fluctuations” on page 53 for additional information.
Financial Performance Summary — Three Months Ended March 31:
In the first quarter of 2026, we reported $15.9 billion in revenue, income from continuing operations of $1.2 billion, and operating (non-GAAP) earnings of $1.8 billion. Diluted earnings per share from continuing operations was $1.28 as reported and $1.91 on an operating (non-GAAP) basis. We generated $5.2 billion in cash from operations and $2.2 billion in free cash flow. We returned $1.6 billion to shareholders in dividends and invested in the acquisition of Confluent, Inc. (Confluent). Our first-quarter performance reinforces the strategic choices we have made over the last several years to advance IBM as a software-led Hybrid Cloud and AI platform company. With our focus on the fundamentals of our business, we continue to maintain a strong liquidity position and solid investment grade balance sheet which enables us to invest in our business and return value to shareholders through dividends.
Total revenue grew 9.5 percent as reported and 6.1 percent adjusted for currency compared to the prior-year period. Software delivered revenue growth of 11.3 percent as reported (7.9 percent adjusted for currency). Consulting revenue increased 4.0 percent as reported (0.9 percent adjusted for currency). Infrastructure revenue increased 15.3 percent as reported (11.7 percent adjusted for currency).
From a geographic perspective, Americas revenue increased 9.1 percent as reported (8.2 percent adjusted for currency). Europe/Middle East/Africa (EMEA) increased 15.2 percent as reported (5.4 percent adjusted for currency). Asia Pacific increased 1.1 percent as reported (1.7 percent adjusted for currency).
Gross margin of 56.2 percent increased 1.0 point year to year with margin expansion driven primarily by productivity actions, revenue growth and portfolio mix. Operating (non-GAAP) gross margin of 57.7 percent increased 1.1 points compared to the prior-year period due to the same dynamics.
Total expense and other (income) increased 10.0 percent in the first quarter of 2026 compared to the first quarter of 2025 driven by our organic and inorganic investments in portfolio innovation and the effects of currency, partially offset by savings from productivity actions. Total operating (non-GAAP) expense and other (income) increased 8.7 percent year to year, driven primarily by the same factors.
Pre-tax income from continuing operations was $1.4 billion in the first quarter of 2025 compared to $1.2 billion in the prior-year period and pre-tax margin was up 0.8 points year to year to 8.7 percent. The continuing operations provision for income taxes was $0.2 billion in the first quarter of 2026, compared to $0.1 billion in the first quarter of 2025. Net income from continuing operations was $1.2 billion in the current period compared to $1.1 billion in the prior-year period and the net income from continuing operations margin of 7.6 percent was up 0.4 points year to year. The year-to-year performance was primarily driven by revenue growth, portfolio mix and increased productivity
[Excerpt truncated for page length; source filing is linked above.]
Latest 10-K MD&A
OVERVIEW
The financial section of the International Business Machines Corporation (IBM or “the company”) 2025 Annual Report includes the Management Discussion, the Consolidated Financial Statements and the Notes to Consolidated Financial Statements. This Overview is designed to provide the reader with some perspective regarding the information contained in the financial section.
Organization of Information
•The Management Discussion is designed to provide readers with an overview of the business and a narrative on our financial results and certain factors that may affect our future prospects from the perspective of management. The “Management Discussion Snapshot” presents an overview of the key performance drivers in 2025.
•Beginning with the “Year in Review,” the Management Discussion contains the results of operations for each reportable segment of the business, a discussion of our financial position and a discussion of cash flows as reflected in the Consolidated Statement of Cash Flows. “Prior Year in Review,” provides a year-to-year comparison of the revenue category performance for the Software and Consulting reportable segments between 2024 and 2023, consistent with the changes described below. Management Discussion also includes: “Looking Forward” and “Liquidity and Capital Resources,” the latter of which includes a description of management’s definition and use of free cash flow.
•The Consolidated Financial Statements provide an overview of income and cash flow performance and financial position.
•The Notes follow the Consolidated Financial Statements. Among other items, the Notes contain our accounting policies, revenue information, acquisitions and divestitures, certain commitments and contingencies and retirement-related plans information.
•In the first quarter of 2025, we made changes to the reported revenue categories within our Software and Consulting reportable segments. These changes did not impact our Consolidated Financial Statements or our reportable segments. The revenue categories are reported on a comparable basis for all periods presented. Refer to note C, "Revenue Recognition," for additional information.
•We reported a benefit from income taxes for the years ended December 31, 2025 and 2024. The 2025 tax benefit was primarily driven by the resolution of certain tax audit matters. The 2024 tax benefit was driven by the tax impact of the pension settlement charges, as described below, and the resolution of certain tax audit matters. Refer to note G, “Taxes,” for additional information.
•In 2024, as a result of the irrevocable transfer to insurers of a portion of the U.S. and non-U.S. defined benefit pension obligations and related plan assets, we recognized pension settlement charges of $3.1 billion ($2.4 billion net of tax). This reduced 2024 diluted earnings per share from continuing operations and consolidated diluted earnings per share by $2.57 and $2.56, respectively. As the charges were non-operating and non-cash, they did not impact our operating (non-GAAP) earnings or cash flow results. Refer to note U, “Retirement-Related Benefits,” for additional information.
•The references to “adjusted for currency” or “at constant currency” in the Management Discussion do not include operational impacts that could result from fluctuations in foreign currency rates. When we refer to growth rates at constant currency or adjust such growth rates for currency, it is done so that certain financial results can be viewed without the impact of fluctuations in foreign currency exchange rates, thereby facilitating period-to-period comparisons of business performance. Financial results adjusted for currency are calculated by translating current period activity in local currency using the comparable prior-year period’s currency conversion rate. This approach is used for countries where the functional currency is the local currency. Generally, when the dollar either strengthens or weakens against other currencies, the growth at constant currency rates or adjusting for currency will be higher or lower than growth reported at actual exchange rates. Refer to “Currency Rate Fluctuations” for additional information.
•Within the financial statements and tables in this Annual Report, certain columns and rows may not add due to the use of rounded numbers for disclosure purposes. Percentages presented are calculated from the underlying whole-dollar numbers. Certain prior-year amounts have been reclassified to conform to the change in current year presentation. This is annotated where applicable.
Table of Contents
| Column 1 | Column 2 | Column 3 |
|---|---|---|
| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 7 |
Operating (non-GAAP) Earnings
In an effort to provide better transparency into the operational results of the business, supplementally, management separates business results into operating and non-operating categories. Operating earnings from continuing operations is a non-GAAP measure that excludes the effects of certain acquisition-related charges and intangible asset amortization, expense resulting from basis differences on equity method investments, retirement-related costs and their related tax impacts. Due to the unique, non-recurring nature of the enactment of the U.S. Tax Cuts and Jobs Act (TCJA or U.S. tax reform), management characterizes the one-time provisional charge recorded in the fourth quarter of 2017, and adjustments to that charge, as non-operating. Adjustments include the tax effect of true-ups, audit adjustments, accounting elections and new regulations, or laws (e.g., H.R. 1 in July of 2025) that impact the TCJA provisions which resulted in the one-time provisional charge. For acquisitions, operating (non-GAAP) earnings exclude the amortization of acquired intangible assets and acquisition-related charges such as in-process research and development, transaction costs, applicable retention, restructuring and related expenses, tax charges related to acquisition integration and pre-closing charges, such as financing costs. These charges are excluded as they may be inconsistent in amount and timing from period to period and are significantly impacted by the size, type and frequency of our acquisitions. Management also characterized as non-operating expense, given its unique and temporary nature, the impact on the foreign exchange derivative contracts entered into prior to the acquisition of StreamSets and webMethods from Software AG, beginning in December 2023, to economically hedge the foreign currency exposure related to the purchase price of this acquisition. These derivative contracts expired by June 28, 2024. All other spending for acquired companies is included in both earnings from continuing operations and in operating (non-GAAP) earnings. For retirement-related costs, management characterizes certain items as operating and others as non-operating, consistent with GAAP. We include defined benefit plan and nonpension postretirement benefit plan service costs, multi-employer plan costs and the cost of defined contribution plans in operating earnings. Non-operating retirement-related costs include defined benefit plan and nonpension postretirement benefit plan amortization of prior service costs, interest cost, expected return on plan assets, amortized actuarial gains/losses, the impacts of any plan curtailments/settlements including the impact of the settlement charges of $3.1 billion ($2.4 billion net of tax) resulting from the transfer to insurers of a portion of U.S. and non-U.S. defined benefit pension obligations and related plan assets in 2024 and pension insolvency costs and other costs. Refer to note U, “Retirement-Related Benefits,” for additional information. Non-operating retirement-related costs are primarily related to changes in pension plan assets and liabilities which are tied to financial market performance, and we consider these costs to be outside of the operational performance of the business.
Overall, management believes that supplementally providing investors with a view of operating earnings as described above provides increased transparency and clarity into both the operational results of the business and the performance of our pension plans; improves visibility to management decisions and their impacts on operational performance; enables better comparison to peer companies; and allows us to provide a long-term strategic view of the business going forward. In addition, these non-GAAP measures provide a perspective consistent with areas of interest we routinely receive from investors and analysts.
FORWARD-LOOKING AND CAUTIONARY STATEMENTS
Certain statements contained in this Annual Report may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any forward-looking statement in this Annual Report speaks only as of the date on which it is made; IBM assumes no obligation to update or revise any such statements except as required by law. Forward-looking statements are based on IBM’s current assumptions regarding future business and financial performance; these statements, by their nature, address matters that are uncertain to different degrees. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to be materially different, as discussed more fully elsewhere in this Annual Report and in the company’s filings with the Securities and Exchange Commission (SEC), including IBM’s 2025 Form 10-K filed on February 24, 2026.
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MANAGEMENT DISCUSSION SNAPSHOT
| ($ and shares in millions except per share amounts) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| For year ended December 31: | 2025 | 2024 (1) | Yr.-to-Yr. Percent/Margin Change | ||||||||
| Revenue (2) | $ | 67,535 | $ | 62,753 | 7.6 | % | |||||
| Gross profit margin | 58.2 | % | 56.7 | % | 1.5 | pts. | |||||
| Total expense and other (income) | $ | 28,968 | $ | 29,754 | (2.6) | % | |||||
| Income from continuing operations before income taxes | $ | 10,328 | $ | 5,797 | 78.2 | % | |||||
| Provision for/(benefit from) income taxes from continuing operations (1) | $ | (242) | $ | (218) | 11.1 | % | |||||
| Income from continuing operations (1) | $ | 10,571 | $ | 6,015 | 75.7 | % | |||||
| Income from continuing operations margin | 15.7 | % | 9.6 | % | 6.1 | pts. | |||||
| Income from discontinued operations, net of tax | $ | 22 | $ | 8 | 162.5 | % | |||||
| Net income | $ | 10,593 | $ | 6,023 | 75.9 | % | |||||
| Earnings per share from continuing operations–assuming dilution | $ | 11.14 | $ | 6.42 | 73.5 | % | |||||
| Consolidated earnings per share–assuming dilution | $ | 11.17 | $ | 6.43 | 73.7 | % | |||||
| Weighted-average shares outstanding–assuming dilution | $ | 948.7 | $ | 937.2 | 1.2 | % | |||||
| Assets (3) | $ | 151,880 | $ | 137,175 | 10.7 | % | |||||
| Liabilities (3) | $ | 119,139 | $ | 109,783 | 8.5 | % | |||||
| Equity (3) | $ | 32,740 | $ | 27,393 | 19.5 | % |
(1)Refer to “Organization of Information” on page 6 for additional information.
(2)Year-to-year revenue growth of 6 percent adjusted for currency.
(3)At December 31.
The following table provides the company’s operating (non-GAAP) earnings for 2025 and 2024. Refer to page 27 for additional information.
| ($ in millions except per share amounts) | |||||||||
|---|---|---|---|---|---|---|---|---|---|
| For year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent Change | ||||||
| Net income as reported (1) | $ | 10,593 | $ | 6,023 | 75.9 % | ||||
| Income from discontinued operations, net of tax | 22 | 8 | 162.5 % | ||||||
| Income from continuing operations (1) | $ | 10,571 | $ | 6,015 | 75.7 % | ||||
| Non-operating adjustments (net of tax) | |||||||||
| Acquisition-related charges | 1,534 | 1,456 | 5.4 % | ||||||
| Non-operating retirement-related costs/(income) (1) | 49 | 2,668 | (98.2)% | ||||||
| U.S. tax reform impacts | (1,161) | (455) | 155.2 % | ||||||
| Operating (non-GAAP) earnings | $ | 10,993 | $ | 9,684 | 13.5 % | ||||
| Diluted operating (non-GAAP) earnings per share | $ | 11.59 | $ | 10.33 | 12.2 % |
(1)Refer to “Organization of Information” on page 6 for additional information.
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Macroeconomic Environment
The strength of our portfolio and the resiliency of our business model underpinned by our software-led hybrid cloud and AI strategy position us well to deliver sustainable and profitable growth. While the current economic and trade environment remains dynamic, we expect technology to continue to drive productivity, resilience, and flexibility - particularly in hybrid cloud, AI, and mission-critical infrastructure. These technologies fundamentally change how businesses scale, compete, and operate and serve as a key source of competitive advantage. This was reflected in our strong performance in 2025. Our disciplined strategy and durable business model enable us to create long-term value for our partners and clients.
For the year ended December 31, 2025, movements in global currencies continued to impact our reported year-to-year revenue and profit. We execute hedging programs which defer, but do not eliminate, the impact of currency. The (gains)/losses from these hedging programs are reflected primarily in other (income) and expense. Refer to “Currency Rate Fluctuations,” for additional information.
Financial Performance Summary
In 2025, we delivered performance above expectations across all key financial metrics, reporting $67.5 billion in revenue, net income from continuing operations of $10.6 billion, and diluted earnings per share from continuing operations of $11.14. On an operating (non-GAAP) basis, we reported earnings of $11.0 billion and diluted earnings per share of $11.59. We generated $13.2 billion in cash from operations and $14.7 billion in free cash flow, and delivered shareholder returns of $6.3 billion in dividends. Our 2025 performance reflects our deep focus on the business fundamentals with continued revenue growth, gross profit margin expansion and strong cash generation, and a balance sheet with financial flexibility to support our business.
Total revenue grew 7.6 percent as reported and 6.1 percent adjusted for currency compared to the prior year. Software revenue delivered growth of 10.6 percent as reported (9.1 percent adjusted for currency), reflecting the strength of our diversified portfolio and the investments we have made in innovation in our organic software and through acquisitions. Consulting revenue increased 1.8 percent as reported (0.4 percent adjusted for currency). Infrastructure revenue increased 12.1 percent as reported (10.4 percent adjusted for currency), reflecting strength in our new IBM z17.
From a geographic perspective, Americas revenue increased 6.6 percent as reported (6.9 percent adjusted for currency). Europe/Middle East/Africa (EMEA) increased 14.2 percent as reported (9.0 percent adjusted for currency). Asia Pacific decreased 0.4 percent as reported (0.7 percent adjusted for currency).
Gross margin of 58.2 percent increased 1.5 points year to year with gross margin expansion driven by portfolio mix and productivity actions. Operating (non-GAAP) gross margin of 59.5 percent increased 1.7 points compared to the prior year due to the same dynamics.
Total expense and other (income) decreased 2.6 percent in 2025 versus the prior year primarily driven by the prior-year pension settlement charges of $3.1 billion and savings from productivity actions; partially offset by our organic and inorganic investments in portfolio innovation, the effects of currency and prior-year gains from the sale of certain QRadar Software-as-a-Service (SaaS) assets and from the divestiture of The Weather Company assets. Total operating (non-GAAP) expense and other (income) increased 9.6 percent year to year, due to our organic and inorganic investments in portfolio innovation, the effects of currency and prior-year gains from the sale of certain QRadar Software-as-a-Service (SaaS) assets and from the divestiture of The Weather Company assets; partially offset by savings from productivity actions.
Pre-tax income from continuing operations of $10.3 billion increased 78.2 percent and pre-tax margin was 15.3 percent, an increase of 6.1 points as compared to 2024. Performance in 2025 was driven by revenue growth, portfolio mix and increased productivity while providing investment flexibility. In addition, our year-to-year performance reflects lower retirement related costs driven by the pension settlement charges in 2024; partially offset by the prior-year gains from the sale of certain QRadar SaaS assets and from the divestiture of The Weather Company assets. The continuing operations effective tax rate for 2025 was (2.3) percent compared to (3.8) percent in 2024. The current-year effective tax rate was primarily driven by the resolution of certain tax audit matters and the effective tax rate for 2024 was driven by the tax impact of the pension settlement charges and the resolution of certain tax audit matters. Net income from continuing operations was $10.6 billion in 2025 compared with $6.0 billion in the prior year and net income from continuing operations margin was 15.7 percent, an increase of 6.1 points year to year.
Operating (non-GAAP) pre-tax income from continuing operations of $12.7 billion increased 13.4 percent year to year and the operating (non-GAAP) pre-tax margin from continuing operations increased 1.0 point to 18.8 percent primarily driven by the same dynamics as described above, excluding the impact from the prior-year pension settlement charges. The operating (non-GAAP) effective tax rate for 2025 was 13.5 percent compared to 13.6 percent in 2024. Operating (non-GAAP) income from continuing operations of $11.0 billion increased 13.5 percent and the operating (non-GAAP) income margin from continuing operations of 16.3 percent was up 0.8 points year to year.
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Diluted earnings per share from continuing operations was $11.14 in 2025, which included a benefit from income taxes primarily driven by the resolution of certain tax audit matters, compared with $6.42 in 2024, which included an impact from the pension settlement charges. Refer to "Organization of Information" on page 6 for additional information. Operating (non-GAAP) diluted earnings per share of $11.59 increased 12.2 percent versus 2024.
At December 31, 2025, the balance sheet remained strong with financial flexibility to support and invest in the business. Cash and cash equivalents, restricted cash and marketable securities at year end were $14.5 billion, a decrease of $0.3 billion from December 31, 2024 and debt of $61.3 billion at December 31, 2025 increased $6.3 billion. The company continues to make investments in innovation both organically and through acquisitions, including the HashiCorp acquisition in first-quarter 2025.
Total assets increased $14.7 billion ($11.2 billion adjusted for currency) from December 31, 2024 primarily driven by an increase in goodwill and intangible assets mainly related to the HashiCorp acquisition. Total liabilities increased $9.4 billion ($4.9 billion adjusted for currency) from December 31, 2024 primarily driven by an increase in debt. Total equity of $32.7 billion increased $5.3 billion from December 31, 2024, primarily driven by net income and an increase in common stock; partially offset by dividends paid.
During 2025, we generated $13.2 billion in cash from operating activities, compared to $13.4 billion in 2024. While cash used in financing receivables increased $2.7 billion year to year reflecting business growth, including strength from the z17 sales cycle, we had performance-related improvements within net income driving an increase in cash from operating activities. Our free cash flow was $14.7 billion, an increase of $2.0 billion versus the prior year. Refer to pages 31 to 32 for additional information on free cash flow. Net cash used in investing activities of $10.3 billion increased $5.4 billion compared to the prior year primarily driven by cash used for the HashiCorp acquisition. Net cash used in financing activities of $3.8 billion decreased $3.2 billion compared to 2024, primarily driven by debt.
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DESCRIPTION OF BUSINESS
Please refer to IBM’s Annual Report on Form 10-K filed with the SEC on February 24, 2026, for Item 1A. entitled “Risk Factors.”
IBM is addressing the hybrid cloud and artificial intelligence (AI) opportunity with a platform-centric approach, focused on providing client value through a combination of technology and business expertise. We provide integrated solutions and products that leverage: data, information technology, deep expertise in industries and business processes, with trust and security and a broad ecosystem of partners and alliances. Our hybrid cloud platform and AI technology and services capabilities support clients’ digital transformations and help them engage with their customers and employees in new ways. These solutions draw from an industry-leading portfolio of capabilities in software, consulting services and a deep incumbency in mission-critical systems, all bolstered by one of the world’s leading research organizations.
IBM Strategy
IBM's strategic focus is hybrid cloud and AI, today’s most transformative technologies. As clients transform their businesses with technology, they seek both technology innovation and domain expertise to translate into real business impact. We have shaped our portfolio to focus on delivering leading technology and business expertise to solve those client needs. As a result, IBM has shifted to higher growth areas as we deliver on that strategy with over 75 percent of our business mix in Software and Consulting.
Our strategy aligns with the needs of our clients
Companies are deploying technology across environments where the business runs, with 86 percent of executives using hybrid cloud architectures to deploy AI (IBM IBV). Leading organizations are embracing a hybrid ‘by design’ approach. This allows them to take advantage of hybrid multi-cloud by minimizing cost and complexity which simplifies innovation and operations. IBM Consulting quantified the value of a hybrid 'by design' approach and showed it delivers over three times higher return on investment.
Companies continue to invest in AI and are demanding results to accelerate achieving their business and operating goals. AI, including AI agents, shows tremendous ability to unlock value by augmenting workflows to improve productivity and accelerating innovation. 80% of executives are increasing investments in agentic AI, with spending expected to nearly triple by 2027 (IBM IBV). AI is inherently hybrid as it needs to inference, govern, and manage multiple models, data flows, and applications that run across the hybrid cloud.
Enterprises that successfully embed hybrid cloud and AI technologies in their businesses are poised to scale for growth. AI simplifies the complexity of hybrid cloud environments through visibility, resource optimization, and automation across platforms and processes. Hybrid 'by design' allows enterprises to leverage common platforms and practices. Hybrid cloud and AI are increasingly fundamental to realizing each other's value.
IBM is uniquely equipped to bring to clients the full value of hybrid cloud and AI. We've worked with enterprises for decades on technology and the business outcomes it powers. IBM leverages this unique combination of technology and expertise to strengthen our leadership in hybrid cloud and AI. We are now extending that approach into quantum computing. Our trusted role in supporting clients' core business transactions gives us unparalleled insight into how their businesses run, exemplified by the mission-criticality of IBM Z. Our clients trust us to deliver innovation and expertise, which we amplify through our extensive partner network.
IBM’s differentiated portfolio value
IBM is strategically positioned to help clients unlock their next chapter of technology-led business growth. It will be built across hybrid multi-cloud and leverage AI. With our portfolio of technology and consulting capabilities, we uniquely help deliver that growth. In quantum, we are already seeing early commercial results with clients.
IBM Software develops market-leading technology that delivers innovation and productivity with capabilities that enable end-to-end enterprise use cases, client usage, consumption, and expansion. We deliver this value in four major areas. Hybrid Cloud (Red Hat), built on open-source technologies, unifies on-prem, public clouds, private clouds, and edge computing to scale applications and AI. Data, underpinned by watsonx with built-in governance and compliance, enables clients to use their data in real time and embed enterprise-ready AI into applications and business processes. Automation, including the FinOps portfolio with Apptio, helps clients drive transparency, value, and cost reduction in technology. Capabilities such as HashiCorp Terraform allow clients to operate and automate IT to build, deploy and manage hybrid applications and infrastructure. Transaction Processing powers IBM Z to deliver unmatched resiliency, scalability, security, availability and real-time fraud detection for our clients' mission-critical workloads. Clients can use AI and AI agents directly on IBM Z to simplify operations. All capabilities support hybrid cloud deployment with security and AI embedded throughout. This software portfolio drives demand for consulting and helps clients build hybrid environments on our infrastructure.
IBM Consulting provides Strategy & Technology services and Intelligent Operations services that help clients achieve their most important business goals – including how to be more productive, accelerate growth, strengthen resilience, and drive innovation. We deliver deep domain and industry capabilities to deploy hybrid cloud and AI with platforms from IBM and our strategic partners, including Adobe, AWS, Microsoft, Oracle, Palo Alto Networks, Salesforce, SAP and others. Our clients rely on us to use these
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technologies to modernize their IT, orchestrate their data, and secure their portfolios to realize AI-driven efficiency and growth. We continually advance IBM Consulting Advantage, our AI delivery platform, embedding it into how our consultants work to accelerate speed and value to clients. These capabilities combined with IBM technology uniquely differentiate us in the market.
IBM Infrastructure enables hybrid cloud environments for mission-critical transactions and AI workloads while maintaining the highest security and availability. The business is anchored by IBM Z, which excels at delivering transaction processing capabilities, with mainframes handling 70% of the world's transactional workflows (IBM IBV). We deliver innovations across IBM Z and our software portfolio that are purpose-built for hybrid architectures, infused with AI for real-time insights and deliver unmatched throughput, availability, and security. Our distributed infrastructure offerings, including Power and Storage, accelerate clients' digital transformations while our Infrastructure Support delivers lifecycle services enhanced with AI to optimize hybrid cloud environments.
IBM invests in research to lead the next era of computing in two transformative paradigms, AI and quantum computing. In 2025, we accelerated enterprise AI leadership by embedding agentic capabilities into IBM products. We also evolved the Granite model family into specialized, open models optimized for performance and cost. We enhanced Red Hat's AI platform with state-of-the-art inference to scale AI deployment across hybrid environments. In quantum computing, we reached pivotal milestones toward delivering quantum advantage in 2026 and fault tolerance by 2029. Together, these advances integrate hardware, architecture, and algorithms into a coherent strategy for building scalable quantum systems. Our semiconductor research with our new Spyre AI accelerator powers the AI capabilities of z17 and Power11 systems. Our Mathematics of Computation initiative advances the math underlying AI, quantum, and their convergence to unlock transformational capabilities in optimization, learning, and modeling.
In addition to organic innovation, we accelerate our strategy and client value with inorganic investments. Areas of focus include hybrid cloud, data, and AI technology along with strategic consulting capabilities. In 2025, IBM closed multiple deals, including HashiCorp to seamlessly scale hybrid cloud infrastructure automation, and DataStax to enhance our AI capabilities around unstructured data. We announced our intention to acquire Confluent, addressing customer needs to scale real-time, high-volume and distributed event streaming with low latency and reduced cost.
Collaborating to create value with clients and ecosystem partners
IBM has deep relationships and a track record of results with the world’s largest companies. We continue to invest in strengthening these relationships and accelerating their business innovations. In addition, we are extending our reach to bring our latest technology to a broader set of clients where we have proven adoption. We engage clients where they are and invest in our ecosystem so clients can choose how they access and deploy our technology. For example, service partners act as advisors to our clients, helping them select and implement our technology. Independent software vendors embed our leading AI and hybrid‑cloud capabilities into their solutions, enabling them to deliver cutting‑edge technologies that run wherever their customers choose. To ensure our technology is complementary to clients’ existing IT environments, we jointly invest in long-term relationships with strategic partners including Adobe, AWS, Microsoft, Oracle, Palo Alto Networks, Salesforce, SAP, and ServiceNow. Finally, to expand client choice and speed in using AI, we strengthened our AI ecosystem through partnerships with NVIDIA, Anthropic, Groq, and AMD.
The market’s accelerating demand for hybrid cloud and AI technologies underscores that they are fundamental to driving enterprise performance. Our hybrid cloud and AI strategy brings differentiated outcomes for clients and IBM is built to deliver and expand this value.
Business Segments and Capabilities
IBM operates in more than 175 countries around the world. Our platform-centric hybrid cloud and AI strategy is executed through our operations and consists of four business segments: Software, Consulting, Infrastructure and Financing.
Software
Software brings together hybrid cloud platform and software solutions to help clients predict, automate, and modernize their environments. It includes all software, except operating system software reported in the Infrastructure segment.
Software comprises four business areas – Hybrid Cloud, Automation, Data, and Transaction Processing, which have the following capabilities:
Hybrid Cloud (Red Hat): provides enterprise open-source solutions, for hybrid, multi-cloud environments, which includes Red Hat Enterprise Linux (RHEL), OpenShift, Ansible, and Red Hat AI.
Automation: optimizes processes from business workflows to IT operations with AI-powered automation. Automation includes application development and integration, infrastructure lifecycle management including HashiCorp, network management, security software for identity access management and threat management, observability, FinOps, IT financial management, and asset lifecycle management.
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Data: unlocks the value of AI with greater speed, reliability and efficiency by leveraging trusted enterprise data. The portfolio includes AI assistants and agents, AI tools and governance, databases, data intelligence, data integration, and data security.
Transaction Processing: supports clients’ mission-critical, on-premise workloads in industries such as banking, airlines and retail. This includes transaction processing software such as Customer Information Control System and storage software, analytics and integration software running on IBM operating systems, AI assistants for IBM Z, and security software for IBM Z.
Consulting
Consulting provides deep domain, technical, and industry expertise with market-leading capabilities in business transformation, technology implementation and managed services. Consulting designs, builds and operates technology and business processes based on open, hybrid cloud architectures, leveraging data, generative AI, and automation to drive efficiency and scale. Through IBM technology and ecosystem partnership solutions, we help clients modernize applications and embed and operationalize AI into workflows at scale to achieve measurable return on investment. Our IBM Consulting Advantage platform and Garage method enable co-creation with clients, deploying digital assets and AI-powered solutions that accelerate transformation.
Consulting comprises two business areas – Strategy and Technology and Intelligent Operations, which have the following capabilities:
Strategy and Technology: helps clients accelerate transformation. Provides advice on strategies to drive growth and efficiency, re-design and implement complex end-to-end business processes and applications, and build and modernize applications and data on hybrid cloud. By leveraging IBM technology — including Red Hat — and an ecosystem of partners we enable clients to drive innovation and achieve business outcomes.
Intelligent Operations: helps clients run their operations more efficiently. Operates application workflows and business processes, manages applications, data, AI, and hybrid cloud workloads, and integrates security solutions to reduce risk and prevent threats. By leveraging AI-powered solutions, we deliver faster, more efficient outcomes that help clients scale and innovate securely.
Infrastructure
Infrastructure provides trusted and secure solutions for hybrid cloud and is optimized for infusing AI into mission-critical transactions.
Infrastructure comprises two business areas – Hybrid Infrastructure and Infrastructure Support, which have the following capabilities:
Hybrid Infrastructure: provides clients with innovative infrastructure platforms designed to meet the evolving demands of hybrid multi-cloud environments and enterprise-scale AI workloads leveraging flexible and as-a-service consumption models. Hybrid Infrastructure includes IBM Z and Distributed Infrastructure.
IBM Z: the premier transaction processing platform with leading security, resilience and scale, highly optimized for mission-critical, high-volume transaction workloads and enabled for enterprise AI and hybrid cloud. Powered by the IBM Telum processor — which delivers integrated, real-time inferencing and advanced security features — the platform supports emerging generative and multi-model AI workloads. The portfolio includes IBM Z and LinuxONE systems, designed to meet enterprise requirements for capacity, security and performance, across z/OS, a security-rich, high-performance enterprise operating system, as well as Linux and other operating systems.
Distributed Infrastructure: includes Power, Storage and IBM Cloud Infrastructure-as-a-Service (IaaS). Power consists of high-performance servers, designed and engineered for data intensive and AI-enabled workloads and optimized for hybrid cloud and Linux. The Storage portfolio consists of a broad range of storage hardware and software-defined offerings, including Z-attach and distributed flash, tape solutions, software-defined storage controllers, data protection software and network-attach storage. IBM Cloud IaaS is built on enterprise-grade hardware with leading security and compliance capabilities and offers flexible computing options across architectures to meet client workload needs.
Infrastructure Support: delivers comprehensive, proactive and AI-enabled maintenance and support services to maintain and improve the availability and value of clients’ IT infrastructure (hardware and software) both on-premises and in the cloud including maintenance for IBM products and other technology products.
Financing
Financing facilitates IBM clients’ acquisition of hardware, software and services through its financing solutions. As a captive financier, the financing arrangements are predominantly for IBM products or services that are critical to the end users’ business operations and support IBM’s hybrid cloud and AI strategy.
Financing comprises the following two business areas - Client Financing and Commercial Financing:
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Client Financing: lease, installment payment plan and loan financing to end-user clients for terms generally up to seven years. Assets financed are primarily new and used IBM hardware, software and services.
Commercial Financing: short-term working capital financing to business partners and distributors primarily of IBM products and services. The company has an existing agreement with a third-party investor to sell IBM short-term commercial financing receivables on a revolving basis. Refer to note K, “Financing Receivables,” for additional information.
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Human Capital
The table below presents the company's employees and related workforce at December 31, 2025.
| (In thousands) | |
|---|---|
| For the year ended December 31: | 2025 |
| IBM/wholly owned subsidiaries | 264.3 |
| Less-than-wholly owned subsidiaries | 8.7 |
| Complementary (1) | 13.8 |
(1)The complementary workforce is an approximation of equivalent full-time employees hired under temporary, part-time and limited-term employment arrangements to meet specific business needs in a flexible and cost-effective manner.
Our highly skilled global workforce leverages expertise in AI and hybrid cloud to drive clients' digital transformations and mission-critical operations. Our employees are among the world’s leading experts in hybrid cloud, AI, quantum computing, cybersecurity, and industry-specific solutions, reflecting our commitment to innovation and talent as key drivers of success.
At IBM, we’re committed to attracting, developing and retaining top talent in a dynamic and competitive environment. We ground this commitment in an inclusive workplace that fuels business growth, sustainable business outcomes and differentiated value to our clients. Our employee value proposition combines competitive compensation and career opportunities to develop and deliver innovative technologies that transform businesses worldwide. Our value proposition and talent strategy are designed to retain our talented professionals.
We are continuously transforming and developing our talent through a combination of skill-based hiring and advanced learning to build an AI-first enterprise. In 2025, we focused on adding skills in key areas such as consulting and technical expertise, while also scaling our capacity in strategically important markets and workflows. We’re committed to upskilling and reskilling our workforce, with a strong emphasis on AI skilling, and our digital learning and career platforms are designed to provide employees with the resources they need to build strategic skills and advance their careers. We believe that sharing candid feedback is essential to helping our employees develop their skills and elevate their performance, which is critical to our ability to transform and evolve. We strive to help all employees build new capabilities and create career mobility along their professional journeys.
We are committed to pay alignment and transparency that complies fully with all antidiscrimination laws, fostering an environment of fair and competitive pay without regard to gender, race, or other personal characteristics protected by law. Statistical pay alignment assessments are conducted across all countries with IBM employees, reinforcing our dedication to our longstanding fair pay practices.
Employee engagement is a key indicator of employee well-being and dedication to our mission, purpose and values. We conduct an annual engagement survey to assess the health of our growth culture and employee sentiment. In 2025, over 200,000 employees globally participated in the survey, providing valuable insights that we are using to enhance the employee experience, transform our culture, and improve our interactions with clients and partners. Consistent with prior years, more than eight out of ten employees who participated in the survey responded that they felt engaged at work. In addition, nearly nine out of ten participants reported feeling empowered to be their authentic selves at work.
IBM maintains a comprehensive Health & Safety Management System designed to provide a safe work environment and minimize work-related injuries and illnesses. The company offers global programs supporting physical, mental, and financial well-being, including confidential 24/7 mental health resources through employee assistance programs. These inclusive programs are tailored to meet the needs of a global workforce. Additional initiatives include resilience and ergonomics training and digital tools that promote healthy habits.
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YEAR IN REVIEW
Results of Continuing Operations
Segment Details
As discussed in the “Organization of Information” section, in the first quarter of 2025, we made changes to the reported revenue categories within our Software and Consulting reportable segments. IBM's Software segment reports revenue and year-to-year revenue percent change for Hybrid Cloud (Red Hat), Automation, Data, and Transaction Processing. The Software segment no longer reports Hybrid Platform & Solutions or Security revenue categories. IBM's Consulting segment reports revenue and year-to-year revenue percent change for Strategy and Technology and Intelligent Operations. These changes did not impact our Consolidated Financial Statements or our reportable segments.
The following table presents each reportable segment’s revenue and gross margin results, followed by an analysis of the 2025 versus 2024 reportable segment results. The reported revenue categories within our Software and Consulting reportable segments are reported on a comparable basis for all years.
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent/ Margin Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Revenue | |||||||||||||
| Software | $ | 29,962 | $ | 27,085 | 10.6 | % | 9.1 | % | |||||
| Gross margin | 83.5 | % | 83.7 | % | (0.2) | pts. | |||||||
| Consulting | 21,055 | 20,692 | 1.8 | % | 0.4 | % | |||||||
| Gross margin | 28.1 | % | 27.0 | % | 1.1 | pts. | |||||||
| Infrastructure | 15,718 | 14,020 | 12.1 | % | 10.4 | % | |||||||
| Gross margin | 58.6 | % | 55.8 | % | 2.9 | pts. | |||||||
| Financing | 737 | 713 | 3.3 | % | 2.5 | % | |||||||
| Gross margin | 45.3 | % | 47.9 | % | (2.6) | pts. | |||||||
| Other (1) | 63 | 243 | (74.0) | % | (77.5) | % | |||||||
| Gross margin | NM | (352.8) | % | NM | |||||||||
| Total revenue | $ | 67,535 | $ | 62,753 | 7.6 | % | 6.1 | % | |||||
| Total gross profit | $ | 39,297 | $ | 35,551 | 10.5 | % | |||||||
| Total gross margin | 58.2 | % | 56.7 | % | 1.5 | pts. | |||||||
| Non-operating adjustments | |||||||||||||
| Amortization of acquired intangible assets | 888 | 724 | 22.6 | % | |||||||||
| Operating (non-GAAP) gross profit | $ | 40,184 | $ | 36,275 | 10.8 | % | |||||||
| Operating (non-GAAP) gross margin | 59.5 | % | 57.8 | % | 1.7 | pts. |
(1)Includes reductions in revenue for estimated residual value less related unearned income on sales-type leases, which reflects the z17 launch in June 2025. Refer to note A, "Significant Accounting Policies," for additional information.
NM–Not meaningful
Software
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 (1) | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Software revenue | $ | 29,962 | $ | 27,085 | 10.6 | % | 9.1 | % | |||||
| Hybrid Cloud | $ | 7,327 | $ | 6,490 | 12.9 | % | 11.7 | % | |||||
| Automation | 7,733 | 6,558 | 17.9 | 16.5 | |||||||||
| Data | 6,299 | 5,629 | 11.9 | 10.6 | |||||||||
| Transaction Processing | 8,603 | 8,408 | 2.3 | 0.4 |
(1)Recast to reflect January 2025 changes to the reported revenue categories.
Software revenue of $29,962 million increased 10.6 percent as reported (9.1 percent adjusted for currency) in 2025 compared to 2024, with double-digit growth in Hybrid Cloud, Automation and Data. This revenue performance reflects the strength of our diversified portfolio and the investments we have made to drive innovation in our organic software and through acquisitions.
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Revenue performance by line of business in 2025 compared to 2024 was as follows:
Hybrid Cloud (Red Hat) revenue increased 12.9 percent as reported (11.7 percent adjusted for currency) in 2025, as demand for our hybrid cloud solutions remained strong. OpenShift annual recurring revenue at year-end 2025 was $1.9 billion, which increased greater than 30 percent year over year. Automation revenue increased 17.9 percent as reported (16.5 percent adjusted for currency), which includes the contribution from our HashiCorp acquisition. This performance also reflects client demand as they focus on optimizing operations, automating their infrastructure and workflows, building resiliency, and driving cost efficiency across their enterprise. Data revenue increased 11.9 percent as reported (10.6 percent adjusted for currency), reflecting the demand for our portfolio of generative AI products, and strong performance with our established strategic partners, who enable clients to power AI innovation and mission-critical workloads. Transaction Processing revenue increased 2.3 percent as reported (0.4 percent adjusted for currency), reflecting the benefit from our launch of IBM z17 in June 2025 and the strategic importance of this mission-critical software.
Across Software, our annual recurring revenue (ARR) was $23.6 billion at year end 2025, which increased approximately $2 billion compared to year end 2024. ARR is a key performance metric management uses to assess the health and growth trajectory of our Software segment, and is calculated by using the current quarter’s recurring revenue and then multiplying that value by four. In the first quarter of 2025, the ARR calculation was updated to include all recurring revenue within the Software segment, and the comparison to 2024 ARR is on the same basis. This value includes the following consumption models: (1) software subscription agreements, including committed term licenses, (2) as-a-service arrangements such as SaaS and PaaS, and (3) maintenance and support contracts. ARR should be viewed independently of software revenue as this performance metric and its inputs may not represent revenue that will be recognized in future periods.
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent/ Margin Change | |||||||
| Software | ||||||||||
| Gross profit | $ | 25,011 | $ | 22,658 | 10.4 | % | ||||
| Gross profit margin | 83.5 | % | 83.7 | % | (0.2) | pts. | ||||
| Segment profit | $ | 9,920 | $ | 8,684 | 14.2 | % | ||||
| Segment profit margin | 33.1 | % | 32.1 | % | 1.0 | pts. |
Software gross profit margin of 83.5 percent in 2025 decreased 0.2 points compared to the prior year. Segment profit of $9,920 million increased 14.2 percent and segment profit margin of 33.1 percent increased 1.0 points compared to the prior year. The year-to-year increases in segment profit and profit margin were driven by revenue growth and reflect the benefits of the productivity actions we have taken, partially offset by our organic and inorganic investments in portfolio innovation.
Consulting
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 (1) | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Consulting revenue | $ | 21,055 | $ | 20,692 | 1.8 | % | 0.4 | % | |||||
| Strategy and Technology | $ | 11,537 | $ | 11,488 | 0.4 | % | (1.0) | % | |||||
| Intelligent Operations | 9,518 | 9,204 | 3.4 | 2.2 |
(1)Recast to reflect January 2025 changes to the reported revenue categories.
Consulting revenue of $21,055 million increased 1.8 percent as reported (0.4 percent adjusted for currency) in 2025 compared to 2024. Strategy and Technology revenue increased 0.4 percent as reported, but decreased 1.0 percent adjusted for currency. Intelligent Operations increased 3.4 percent as reported and 2.2 percent adjusted for currency. Consulting inflected back to growth in the second half of 2025 driven by our clients' demand for key offerings, including business application transformation, application migration and modernization, application operations, and cybersecurity, as clients prioritize cost efficiency while continuing to invest in AI-enabled transformation. In addition, we are expanding our impact through Client Zero, applying our own practical experience with generative AI, combined with our domain expertise, to help clients drive productivity and efficiency and operationalize AI at scale.
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| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent/ Margin Change | |||||||
| Consulting | ||||||||||
| Gross profit | $ | 5,921 | $ | 5,589 | 5.9 | % | ||||
| Gross profit margin | 28.1 | % | 27.0 | % | 1.1 | pts. | ||||
| Segment profit | $ | 2,464 | $ | 2,054 | 20.0 | % | ||||
| Segment profit margin | 11.7 | % | 9.9 | % | 1.8 | pts. |
Consulting gross profit margin increased 1.1 points to 28.1 percent compared to the prior year. Segment profit of $2,464 million increased 20.0 percent and segment profit margin increased 1.8 points to 11.7 percent compared to the prior year. The gross profit, segment profit and profit margin performance in 2025 reflect the benefits from the productivity actions we have taken, partially offset by our strategic investments in acquisitions and innovation.
Consulting Signings, Book-to-Bill, and Backlog
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent Change | Yr.-to-Yr.Percent ChangeAdjusted forCurrency | |||||||||
| Total signings | $ | 21,757 | $ | 25,103 | (13.3) | % | (14.7) | % |
Consulting signings decreased 13.3 percent as reported and 14.7 percent adjusted for currency in 2025, compared to our strong performance in signings in 2024. The mix of signings continued to improve as we exited 2025, with a greater share of strategic wins from both new clients and expanded engagements with existing clients. Our book-to-bill ratio over the trailing twelve months was 1.03. Book-to-bill represents the ratio of IBM Consulting signings to its revenue over the same period and is a useful indicator of the demand for our business over time. Backlog at year end 2025 was $31.9 billion, an increase of approximately $0.5 billion compared to year end 2024.
Signings are management’s initial estimate of the value of a client’s commitment under a services contract. The calculation used by management involves estimates and judgments to gauge the extent of a client’s commitment, including the type and duration of the agreement and the presence of termination charges or wind-down costs. Backlog reflects the estimated remaining value of overall work to be recognized as revenue under services contracts, and it is calculated as the total reported signings less already recognized revenue and less any backlog adjustments.
Contract extensions and increases in scope are treated as signings only to the extent of the incremental new value. Total signings can vary over time due to a variety of factors including, but not limited to, the timing of signing a small number of larger contracts. Signings associated with an acquisition will be recognized on a prospective basis. Backlog estimates are subject to change and are affected by several factors, including terminations, changes in the scope of contracts, periodic revalidations, adjustments for revenue not materialized and adjustments for currency.
Management believes the estimated values of signings and backlog provide an indication of our forward-looking revenue, which are used by management as tools to monitor the performance of the business and are viewed as useful decision-making information for investors. There are no third-party standards or requirements governing the calculation of these measurements. The conversion of signings and backlog into revenue may vary based on the types of services and solutions, contract duration, customer decisions, and other factors, which may include, but are not limited to, the macroeconomic environment or external events.
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Infrastructure
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Infrastructure revenue | $ | 15,718 | $ | 14,020 | 12.1 | % | 10.4 | % | |||||
| Hybrid Infrastructure | $ | 10,618 | $ | 8,913 | 19.1 | % | 16.9 | % | |||||
| IBM Z | 51.7 | 48.4 | |||||||||||
| Distributed Infrastructure | (1.8) | (3.4) | |||||||||||
| Infrastructure Support | 5,100 | 5,107 | (0.1) | (1.0) |
Infrastructure revenue of $15,718 million increased 12.1 percent as reported (10.4 percent adjusted for currency) as compared to the prior year, driven by Hybrid Infrastructure reflecting the strength of our IBM z17 program which was launched in June 2025.
Hybrid Infrastructure revenue of $10,618 million increased 19.1 percent as reported (16.9 percent adjusted for currency) as compared to the prior year. Within Hybrid Infrastructure, IBM Z revenue increased 51.7 percent as reported (48.4 percent adjusted for currency), reflecting the strong performance of z17. Clients are investing in z17 for its differentiated capabilities, real-time AI inferencing, quantum-safe security, and AI-driven operational efficiency which are critical when modernizing mission-critical workloads and data intensive environments. IBM Z continues to be the backbone of enterprise IT, enabling clients to integrate seamlessly with hybrid cloud while unlocking new levels of resiliency, scalability, and performance. The current performance from the z17 program has outpaced prior product cycles, reflecting how IBM Z remains an enduring platform with its innovative capabilities around AI workloads and hybrid cloud architecture. Revenue performance in both Distributed Infrastructure and Infrastructure Support reflect product cycle dynamics. Within Distributed Infrastructure, Power improved revenue performance in the second half of the year driven by the launch of the next-generation Power11 platform.
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent/ Margin Change | |||||||
| Infrastructure | ||||||||||
| Gross profit | $ | 9,216 | $ | 7,819 | 17.9 | % | ||||
| Gross profit margin | 58.6 | % | 55.8 | % | 2.9 | pts. | ||||
| Segment profit | $ | 3,458 | $ | 2,450 | 41.2 | % | ||||
| Segment profit margin | 22.0 | % | 17.5 | % | 4.5 | pts. |
Infrastructure gross profit margin increased 2.9 points to 58.6 percent in 2025 compared to the prior year. Segment profit of $3,458 million increased 41.2 percent and segment profit margin increased 4.5 points to 22.0 percent in 2025 compared to 2024. Infrastructure gross profit, segment profit and margin expansion in 2025 were primarily driven by the productivity actions we have taken and the growth and mix of revenue, partially offset by our investments in product innovation.
Financing
Refer to page 38 for a discussion of Financing’s segment results.
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Geographic Revenue
In addition to the revenue presentation by reportable segment, we also measure revenue performance on a geographic basis.
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Total revenue | $ | 67,535 | $ | 62,753 | 7.6 | % | 6.1 | % | |||||
| Americas | $ | 33,342 | $ | 31,266 | 6.6 | % | 6.9 | % | |||||
| Europe/Middle East/Africa | 22,189 | 19,429 | 14.2 | 9.0 | |||||||||
| Asia Pacific | 12,004 | 12,058 | (0.4) | (0.7) |
Geographic revenue performance for 2025 as compared to 2024:
Americas revenue increased 6.6 percent as reported and 6.9 percent adjusted for currency. The U.S. increased 6.9 percent. Canada increased 6.9 percent as reported and 8.3 percent adjusted for currency. Latin America increased 6.1 percent as reported and 7.6 percent adjusted for currency, with an increase in Brazil of 6.8 percent as reported and 9.2 percent adjusted for currency.
EMEA revenue increased 14.2 percent as reported and 9.0 percent adjusted for currency. France, the UK and Italy increased 25.1 percent, 20.7 percent and 18.5 percent, respectively, as reported, and 19.0 percent, 16.9 percent and 12.5 percent, respectively, adjusted for currency. Germany increased 3.8 percent as reported, but decreased 1.3 percent adjusted for currency.
Asia Pacific revenue decreased 0.4 percent as reported and 0.7 percent adjusted for currency. Japan revenue increased 0.3 percent as reported, but decreased 1.0 percent adjusted for currency. Australia and India increased 4.6 percent and 3.5 percent, respectively, as reported, and 6.4 percent and 7.9 percent, respectively, adjusted for currency.
Total Expense and Other (Income)
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent/ Margin Change | |||||||
| Total expense and other (income) (1) (2) | $ | 28,968 | $ | 29,754 | (2.6) | % | ||||
| Non-operating adjustments | ||||||||||
| Amortization of acquired intangible assets | (1,279) | (1,107) | 15.5 | |||||||
| Acquisition-related charges | (154) | (122) | 25.6 | |||||||
| Non-operating retirement-related (costs)/income (2) | (65) | (3,457) | (98.1) | |||||||
| Operating (non-GAAP) expense and other (income) (1) | $ | 27,472 | $ | 25,068 | 9.6 | % | ||||
| Total expense-to-revenue ratio | 42.9 | % | 47.4 | % | (4.5) | pts. | ||||
| Operating (non-GAAP) expense-to-revenue ratio | 40.7 | % | 39.9 | % | 0.7 | pts. |
(1)2024 includes income from pre-tax gains of $611 million primarily related to the divestiture of The Weather Company assets and the sale of certain QRadar SaaS assets. Refer to note E, “Acquisitions & Divestitures,” for additional information.
(2)Refer to “Organization of Information” on page 6 for additional information.
Our expense dynamics in 2025 reflect our continued investment to execute our hybrid cloud and AI strategy. We remain focused on our productivity initiatives as we digitally transform our business processes and scale AI within IBM. This includes simplifying our application and infrastructure environments, aligning our teams by workflow and enabling a higher value-add workforce through automation and AI-driven efficiencies. These productivity initiatives allowed for continued investments to drive innovation in our portfolio.
Total expense and other (income) decreased 2.6 percent in 2025 versus the prior year primarily driven by the prior-year pension settlement charges of $3.1 billion and savings from our productivity actions; partially offset by our organic and inorganic investments in portfolio innovation, the effects of currency and lower gains from divestitures and asset sales.
Total operating (non-GAAP) expense and other (income) increased 9.6 percent year to year, due to higher spending reflecting our organic and inorganic investments in portfolio innovation, the effects of currency and lower gains from divestitures and asset sales; partially offset by savings from our productive actions.
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For additional information regarding total expense and other (income) for both expense presentations, refer to the following analyses by category.
Selling, General and Administrative Expense
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent Change | |||||||
| Selling, general and administrative expense | ||||||||||
| Selling, general and administrative–other | $ | 16,108 | $ | 16,047 | 0.4 | % | ||||
| Advertising and promotional expense | 1,129 | 1,173 | (3.7) | |||||||
| Workforce rebalancing charges | 670 | 696 | (3.7) | |||||||
| Amortization of acquired intangible assets | 1,279 | 1,105 | 15.8 | |||||||
| Stock-based compensation (1) | 904 | 690 | 31.0 | |||||||
| Provision for/(benefit from) expected credit loss expense | 33 | (21) | NM | |||||||
| Total selling, general and administrative expense | $ | 20,123 | $ | 19,688 | 2.2 | % | ||||
| Non-operating adjustments | ||||||||||
| Amortization of acquired intangible assets | (1,279) | (1,105) | 15.8 | |||||||
| Acquisition-related charges (1) | (138) | (55) | 152.9 | |||||||
| Operating (non-GAAP) selling, general and administrative expense | $ | 18,706 | $ | 18,529 | 1.0 | % |
(1) 2025 includes awards in connection with acquisitions of $85 million, which includes a non-operating adjustment in acquisition-related charges of $31 million. Refer to “Stock-Based Compensation” on page 23 for additional information.
NM–Not meaningful
Total selling, general and administrative (SG&A) expense increased 2.2 percent in 2025 versus 2024, driven primarily by the following factors:
•Higher operating expenses from acquired businesses, as a result of our continued investment to drive our hybrid cloud and AI strategy (4 points); and
•Higher amortization of acquired intangible assets and acquisition-related charges (1 point); and
•The effects of currency (1 point); partially offset by
•Benefits from productivity and the actions taken to transform our operations (4 points).
Operating (non-GAAP) SG&A expense increased 1.0 percent year to year primarily driven by the same factors above, excluding the higher amortization of acquired intangible assets and acquisition-related charges.
Expected credit loss expense was a provision of $33 million in 2025 as compared to a benefit of $21 million in 2024. The year-to-year change was primarily driven by higher unallocated reserve requirements in the current year as a result of the current economic conditions. Refer to “Receivables and Allowances” section on page 25 for additional information.
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Research and Development
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent Change | |||||||
| Total research and development expense | $ | 8,316 | $ | 7,479 | 11.2 | % | ||||
| Non-operating adjustments | ||||||||||
| Acquisition-related charges | (4) | — | NM | |||||||
| Operating (non-GAAP) research and development expense | $ | 8,312 | $ | 7,479 | 11.1 | % |
NM–Not meaningful
Research and development (R&D) expense and operating (non-GAAP) R&D expense increased 11.2 percent and 11.1 percent, respectively, in 2025 compared to 2024, primarily driven by investments to drive innovation in AI, hybrid cloud and quantum and higher operating expenses from acquired businesses.
Intellectual Property and Custom Development Income
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent Change | |||||||
| Intellectual property income (1) | $ | 265 | $ | 329 | (19.3) | % | ||||
| Custom development income | 699 | 667 | 4.7 | |||||||
| Total | $ | 964 | $ | 996 | (3.2) | % |
(1)Includes licensing, royalty-based fees and sales.
Total Intellectual Property and Custom Development Income decreased 3.2 percent in 2025 compared to 2024. The timing and amount of licensing, sales or other transfers of IP may vary significantly from period to period depending upon the timing of licensing agreements, economic conditions, industry consolidation and the timing of new patents and know-how development.
Other (Income) and Expense
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent Change | |||||||
| Other (income) and expense | ||||||||||
| (Gains)/losses on foreign currency transactions | $ | 993 | $ | (458) | NM | |||||
| (Gains)/losses on derivative instruments (1) | (641) | 515 | NM | |||||||
| Interest income | (645) | (747) | (13.7) | |||||||
| Net (gains)/losses from securities and investment assets | 7 | (20) | NM | |||||||
| Retirement-related costs/(income) | 65 | 3,457 | (98.1) | |||||||
| Other | (221) | (877) | (74.8) | |||||||
| Total other (income) and expense | $ | (442) | $ | 1,871 | NM | |||||
| Non-operating adjustments | ||||||||||
| Amortization of acquired intangible assets | $ | — | $ | (2) | (100.0) | |||||
| Acquisition-related charges (1) | (11) | (68) | (83.5) | |||||||
| Non-operating retirement-related (costs)/income | (65) | (3,457) | (98.1) | |||||||
| Operating (non-GAAP) other (income) and expense | $ | (518) | $ | (1,656) | (68.7) | % |
(1)2024 includes the realized loss recognized on foreign exchange derivative contracts entered into by the company prior to the acquisition of StreamSets and webMethods from Software AG. Refer to note S, “Derivative Financial Instruments,” for additional information.
NM–Not meaningful
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Total other (income) and expense was $442 million of income in 2025 compared to expense of $1,871 million in 2024. The year-to-year change was primarily driven by:
•Lower non-operating retirement-related cost of $3,393 million primarily driven by the impact of the pension settlement charges of $3.1 billion in 2024. Refer to note U, “Retirement-Related Benefits,” for additional information; partially offset by
•Prior-year gains of $611 million primarily related to the divestiture of The Weather Company assets and the sale of certain QRadar SaaS assets (both included in “Other” in the table above). Refer to note E, “Acquisitions & Divestitures,” for additional information; and
•Higher net exchange losses of $295 million.
Operating (non-GAAP) other (income) and expense was income of $518 million in 2025 and decreased $1,138 million compared to the prior year. The year-to-year change was primarily driven by the prior-year gain recognized from the sale of certain QRadar SaaS assets, the prior-year gain on the divestiture of The Weather Company assets and higher net exchange losses.
Interest Expense
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent Change | |||||||
| Total interest expense | $ | 1,935 | $ | 1,712 | 13.1 | % |
Interest expense of $1,935 million in 2025 increased $223 million compared to 2024, driven by higher average interest rates and debt balances. In addition, when external borrowings support the Financing business, interest expense is presented in cost of financing on the Consolidated Income Statement. Interest reported in cost of financing in 2025 was $2,301 million, a year-to-year increase of $253 million.
Stock-Based Compensation
Pre-tax stock-based compensation cost of $1,715 million increased $404 million compared to 2024. This was primarily due to increases from restricted stock units ($289 million) and performance share units ($75 million). The increases were primarily driven by stock-based compensation awards granted as part of our annual cycles for executives and other employees and the issuance and assumption of stock-based compensation awards in connection with the HashiCorp acquisition. The year-to-year change in stock-based compensation cost was reflected in the following categories: Cost: $269 million, up $46 million; SG&A expense: $904 million, up $214 million; and R&D expense: $542 million, up $144 million.
Retirement-Related Plans
The following table provides the total pre-tax cost for all retirement-related plans. Total operating costs/(income) are included in the Consolidated Income Statement within the caption (e.g., Cost, SG&A, R&D) relating to the job function of the plan participants.
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent Change | |||||||
| Retirement-related plans–cost | ||||||||||
| Service cost | $ | 530 | $ | 568 | (6.7) | % | ||||
| Multi-employer plans | 13 | 13 | 2.1 | |||||||
| Cost of defined contribution plans | 461 | 440 | 4.7 | |||||||
| Total operating costs/(income) | $ | 1,004 | $ | 1,021 | (1.7) | % | ||||
| Interest cost | $ | 1,974 | $ | 2,135 | (7.6) | % | ||||
| Expected return on plan assets | (2,540) | (2,800) | (9.3) | |||||||
| Recognized actuarial losses | 624 | 967 | (35.4) | |||||||
| Amortization of prior service costs/(credits) | (7) | (7) | (2.8) | |||||||
| Curtailments/settlements (1) | 9 | 3,159 | NM | |||||||
| Other costs | 5 | 3 | 42.1 | |||||||
| Total non-operating costs/(income) (1) | $ | 65 | $ | 3,457 | NM | |||||
| Total retirement-related plans–cost (1) | $ | 1,068 | $ | 4,478 | (76.1) | % |
(1)2024 includes pension settlement charges of $3.1 billion. Refer to note U, “Retirement-Related Benefits,” for additional information.
NM–Not meaningful
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Total pre-tax retirement-related plan cost decreased by $3,410 million compared to 2024, due to a decrease in curtailments/settlements ($3,151 million) primarily driven by the pension settlement charges in 2024, lower recognized actuarial losses ($342 million), lower interest costs ($161 million) and lower service cost ($38 million); partially offset by lower expected returns on plan assets ($260 million) and higher cost of defined contribution plans ($21 million ).
As discussed in the “Operating (non-GAAP) Earnings” section, we characterize certain retirement-related costs as operating and others as non-operating. Utilizing this characterization, operating retirement-related costs in 2025 were $1,004 million, a decrease of $17 million compared to 2024, primarily driven by lower service cost ($38 million); partially offset by higher cost of defined contribution plans ($21 million). Non-operating costs were $65 million in 2025, a decrease of $3,393 million compared to 2024. The year-to-year change in non-operating costs was driven primarily by the pension settlement charges in the prior year, lower recognized actuarial losses and lower interest cost; partially offset by lower expected return on plan assets. Refer to note U, “Retirement-Related Benefits,” for additional information.
Income Taxes
The continuing operations effective tax rate for 2025 was (2.3) percent compared to (3.8) percent in 2024. The current-year effective tax rate was primarily driven by the resolution of certain tax audit matters and the effective tax rate for 2024 was driven by the tax impact of the pension settlement charges and the resolution of certain tax audit matters. The operating (non-GAAP) effective tax rate for 2025 was 13.5 percent compared to 13.6 percent in 2024. For additional information, refer to note G, “Taxes.”
Financial Position
Dynamics
Our balance sheet at December 31, 2025 continues to provide us with flexibility to support and invest in the business.
Cash and cash equivalents, restricted cash and marketable securities at December 31, 2025 were $14,470 million, a decrease of $334 million compared to prior-year end. Total debt of $61,260 million increased $6,287 million compared to December 31, 2024, primarily driven by the first-quarter 2025 debt issuances to increase our financial liquidity and plan for our future debt maturities. We continue to manage our debt levels while being acquisitive and without sacrificing investments in our business.
During 2025, we generated $13,193 million in cash from operating activities, compared to $13,445 million in 2024. While cash used in financing receivables increased $2,728 million year to year reflecting business growth, including strength from the z17 sales cycle, we had performance-related improvements within net income driving an increase in cash from operating activities. Our free cash flow for 2025 was $14,734 million, an increase of $1,986 million versus the prior year. Refer to pages 31 to 32 for additional information on free cash flow. Our cash generation enables us to continue investing in innovation and expertise across the portfolio, while returning value to shareholders through dividends. We invested $8,294 million in acquisitions primarily for the acquisition of HashiCorp, which was completed in the first quarter, and we returned $6,255 million to shareholders through dividends in 2025.
Consistent with accounting standards, the company remeasured the funded status of our retirement and postretirement plans at December 31. The overall net underfunded position at December 31, 2025 was $2,283 million, a decrease of $374 million from the prior-year end, primarily due to higher discount rates. At year end, our qualified defined benefit pension plans were well funded and the required contributions related to these plans and multi-employer plans are expected to be $100 million in 2026. In 2025, the return on the U.S. Personal Pension Plan assets was 8.8 percent and the plan was 137 percent funded at December 31, 2025. Overall, global asset returns were 5.4 percent and the qualified defined benefit plans worldwide were 116 percent funded at December 31, 2025.
IBM Working Capital
| ($ in millions) | ||||||
|---|---|---|---|---|---|---|
| At December 31: | 2025 | 2024 | ||||
| Current assets | $ | 36,944 | $ | 34,482 | ||
| Current liabilities | $ | 38,658 | $ | 33,142 | ||
| Working capital | $ | (1,714) | $ | 1,340 | ||
| Current ratio | 0.96:1 | 1.04:1 |
Working capital decreased $3,054 million from the year-end 2024 position. Current assets increased $2,462 million ($1,329 million adjusted for currency) primarily due to increases in receivables. Current liabilities increased $5,516 million ($4,367 million adjusted for currency) as a result of increases in deferred income, short-term debt driven by reclassifications from long-term debt net of maturities, and accounts payable.
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Receivables and Allowances
Roll Forward of Total IBM Receivables Allowance for Credit Losses
| ($ in millions) | ||||||||
|---|---|---|---|---|---|---|---|---|
| January 1, 2025 | Additions/ (Releases) (1) | Write-offs (2) | Foreign currency and other | December 31, 2025 | ||||
| $273 | $32 | $(53) | $24 | $276 |
(1)Additions/(Releases) for allowance for credit losses are recorded in expense.
(2)Refer to note A, “Significant Accounting Policies,” for additional information regarding allowance for credit loss write-offs.
Excluding receivables classified as held for sale, the total IBM receivables provision coverage was 1.1 percent at December 31, 2025, a decrease of 30 basis points compared to December 31, 2024. The decrease in coverage was primarily driven by the overall increase in total receivables due to revenue growth. The majority of the write-offs during the year were related to receivables which had been previously reserved. Refer to Financing’s “Financing Segment Receivables and Allowances” on page 38 for additional details regarding the Financing segment receivables and allowances.
Noncurrent Assets and Liabilities
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| At December 31: | 2025 | 2024 | |||||
| Noncurrent assets | $ | 114,936 | $ | 102,693 | |||
| Long-term debt | $ | 54,836 | $ | 49,884 | |||
| Noncurrent liabilities (excluding debt) | $ | 25,645 | $ | 26,756 |
The increase in noncurrent assets of $12,243 million ($9,824 million adjusted for currency) was primarily due to an increase in goodwill and intangible assets, primarily from the HashiCorp acquisition, an increase in long term financing receivables and an increase in deferred taxes (refer to note G. "Taxes," for additional information).
Long-term debt increased $4,952 million ($3,063 million adjusted for currency) primarily driven by our first-quarter 2025 debt issuances; partially offset by reclassifications to short-term debt to reflect upcoming maturities and currency impacts.
Noncurrent liabilities (excluding debt) decreased $1,111 million ($2,514 million adjusted for currency) primarily driven by lower income tax reserves (refer to note G. "Taxes," for additional information) and lower retirement and postretirement benefit obligations; partially offset by an increase in deferred income.
Debt
Our funding requirements are continually monitored as we execute our strategies to manage the overall asset and liability profile. Additionally, we maintain sufficient flexibility to access global funding sources as needed.
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| At December 31: | 2025 | 2024 | |||||
| Total debt | $ | 61,260 | $ | 54,973 | |||
| Financing segment debt (1) | $ | 15,093 | $ | 12,116 | |||
| Non-Financing debt | $ | 46,167 | $ | 42,858 |
(1)Refer to Financing’s “Balance Sheet and Return on Equity Highlights” on page 38 for additional details.
Total debt of $61,260 million increased $6,287 million ($4,375 million adjusted for currency) from December 31, 2024, primarily driven by proceeds from issuances of $8,391 million to increase our financial liquidity and plan for our future debt maturities; partially offset by maturities of $5,489 million.
Non-Financing debt of $46,167 million increased $3,309 million ($1,612 million adjusted for currency) from December 31, 2024, primarily as a result of the issuances and maturities described above.
Financing segment debt of $15,093 million increased $2,977 million ($2,763 million adjusted for currency) from December 31, 2024, primarily due to higher funding requirements associated with higher financing receivables.
Financing provides financing solutions predominantly for IBM’s external client assets, and the debt used to fund Financing assets is primarily composed of intercompany loans. Total debt changes generally correspond with the level of client and commercial financing receivables, the level of cash and cash equivalents, the change in intercompany and external payables and the change in intercompany investment from IBM. The terms of the intercompany loans are set by the company to substantially match the term,
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currency and interest rate variability underlying the financing receivable. The Financing debt-to-equity ratio remained at 9.0 to 1 at December 31, 2025.
Interest expense relating to debt supporting Financing’s external client and internal business is included in the “Financing Results of Operations” and in note D, “Segments.” In the Consolidated Income Statement, the external debt-related interest expense supporting Financing’s internal financing to the company is classified as interest expense.
Equity
Total equity increased 5,348 million from December 31, 2024, primarily driven by an increase from net income of $10,593 million and an increase in common stock of $1,937 million; partially offset by dividends paid of $6,255 million.
Cash Flow
Our cash flows from operating, investing and financing activities, as reflected in the Consolidated Statement of Cash Flows on page 45, are summarized in the table below. These amounts also include the cash flows associated with the Financing business.
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | |||||
| Net cash provided by/(used in) | |||||||
| Operating activities | $ | 13,193 | $ | 13,445 | |||
| Investing activities | (10,302) | (4,937) | |||||
| Financing activities | (3,829) | (7,079) | |||||
| Effect of exchange rate changes on cash, cash equivalents and restricted cash | 418 | (359) | |||||
| Net change in cash, cash equivalents and restricted cash | $ | (520) | $ | 1,071 |
During 2025, we generated $13,193 million in cash from operating activities, compared to $13,445 million in 2024. While cash used in financing receivables increased $2,728 million year to year reflecting business growth, including strength from the z17 sales cycle, we had performance-related improvements within net income driving an increase in cash from operating activities. Non-cash adjustments to reconcile net income to net cash provided by operating activities in the Consolidated Statement of Cash Flows include the income tax benefits associated with the resolution of certain tax audit matters in 2025 and 2024, which are primarily reflected in other assets/other liabilities, as well as the tax benefit associated with the pension settlement charges in 2024, which is reflected in deferred taxes.
Net cash used in investing activities increased $5,366 million primarily driven by the HashiCorp acquisition, a decrease in cash provided by divestitures driven by the first-quarter 2024 sale of The Weather Company assets, and higher net capital expenditures as the prior year was reduced by the cash proceeds from the sale of certain QRadar SaaS assets; partially offset by lower cash used in net purchases of marketable securities and other investments.
Net cash used in financing activities decreased $3,250 million mainly due to higher cash proceeds from new debt issuances in 2025 and a decrease in cash used for debt maturities.
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GAAP Reconciliation
The tables below provide a reconciliation of our income statement results as reported under GAAP to our operating earnings presentation which is a non-GAAP measure. Management’s calculation of operating (non-GAAP) earnings, as presented, may differ from similarly titled measures reported by other companies. Please refer to the “Operating (non-GAAP) Earnings” section for management’s rationale for presenting operating earnings information.
| ($ in millions except per share amounts) | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31, 2025: | GAAP | Acquisition- Related Adjustments | Retirement- Related Adjustments | U.S. Tax Reform Impacts (1) | Operating (non-GAAP) | ||||||||||||||||
| Gross profit | $ | 39,297 | $ | 888 | $ | — | $ | — | $ | 40,184 | |||||||||||
| Gross profit margin | 58.2 | % | 1.3 | pts. | — | pts. | — | pts. | 59.5 | % | |||||||||||
| SG&A | $ | 20,123 | $ | (1,417) | $ | — | $ | — | $ | 18,706 | |||||||||||
| R&D | 8,316 | (4) | — | — | 8,312 | ||||||||||||||||
| Other (income) and expense | (442) | (11) | (65) | — | (518) | ||||||||||||||||
| Total expense and other (income) | 28,968 | (1,432) | (65) | — | 27,472 | ||||||||||||||||
| Pre-tax income from continuing operations | 10,328 | 2,320 | 65 | — | 12,713 | ||||||||||||||||
| Pre-tax margin from continuing operations | 15.3 | % | 3.4 | pts. | 0.1 | pts. | — | pts. | 18.8 | % | |||||||||||
| Provision for/(benefit from) income taxes (1) (2) | $ | (242) | $ | 786 | $ | 15 | $ | 1,161 | $ | 1,719 | |||||||||||
| Effective tax rate | (2.3) | % | 6.6 | pts. | 0.1 | pts. | 9.1 | pts. | 13.5 | % | |||||||||||
| Income from continuing operations | $ | 10,571 | $ | 1,534 | $ | 49 | $ | (1,161) | $ | 10,993 | |||||||||||
| Income margin from continuing operations | 15.7 | % | 2.3 | pts. | 0.1 | pts. | (1.7) | pts. | 16.3 | % | |||||||||||
| Diluted earnings per share from continuing operations | $ | 11.14 | $ | 1.62 | $ | 0.05 | $ | (1.22) | $ | 11.59 |
| ($ in millions except per share amounts) | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31, 2024: | GAAP | Acquisition- Related Adjustments | Retirement-Related Adjustments (3) | U.S. Tax Reform Impacts (1) | Operating (non-GAAP) | ||||||||||||||||
| Gross profit | $ | 35,551 | $ | 724 | $ | — | $ | — | $ | 36,275 | |||||||||||
| Gross profit margin | 56.7 | % | 1.2 | pts. | — | pts. | — | pts. | 57.8 | % | |||||||||||
| SG&A | $ | 19,688 | $ | (1,159) | $ | — | $ | — | $ | 18,529 | |||||||||||
| Other (income) and expense (4) | 1,871 | (70) | (3,457) | — | (1,656) | ||||||||||||||||
| Total expense and other (income) | 29,754 | (1,229) | (3,457) | — | 25,068 | ||||||||||||||||
| Pre-tax income from continuing operations | 5,797 | 1,953 | 3,457 | — | 11,207 | ||||||||||||||||
| Pre-tax margin from continuing operations | 9.2 | % | 3.1 | pts. | 5.5 | pts. | — | pts. | 17.9 | % | |||||||||||
| Provision for/(benefit from) income taxes (2) | $ | (218) | $ | 497 | $ | 790 | $ | 455 | $ | 1,523 | |||||||||||
| Effective tax rate | (3.8) | % | 5.1 | pts. | 8.2 | pts. | 4.1 | pts. | 13.6 | % | |||||||||||
| Income from continuing operations | $ | 6,015 | $ | 1,456 | $ | 2,668 | $ | (455) | $ | 9,684 | |||||||||||
| Income margin from continuing operations | 9.6 | % | 2.3 | pts. | 4.3 | pts. | (0.7) | pts. | 15.4 | % | |||||||||||
| Diluted earnings per share from continuing operations | $ | 6.42 | $ | 1.55 | $ | 2.85 | $ | (0.49) | $ | 10.33 |
(1)2025 and 2024 include benefits from income taxes primarily driven by the resolution of certain tax audit matters. Refer to note G, "Taxes," for additional information.
(2)The tax impact on operating (non-GAAP) pre-tax income from continuing operations is calculated under the same accounting principles applied to the GAAP pre-tax income.
(3)2024 includes the impact of pension settlement charges of $3.1 billion ($2.4 billion net of tax). Refer to note U, "Retirement-Related Benefits," for additional information.
(4)Acquisition-Related Adjustments in 2024 include a realized loss of $68 million on foreign exchange derivative contracts entered into by the company prior to the acquisition of StreamSets and webMethods from Software AG. Refer to note S, “Derivative Financial Instruments,” for additional information.
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1
PRIOR YEAR IN REVIEW
This section provides the year-to-year performance by revenue categories within the Software and Consulting reportable segments between 2024 and 2023, reflecting the changes made in the first quarter of 2025. These changes did not impact our Consolidated Financial Statements or our reportable segments. The revenue categories are reported on a comparable basis for all periods. Refer to note C, "Revenue Recognition," for additional information. In addition, refer to the “Year in Review” section of our “Management Discussion,” (pages 16 to 27), of our 2024 Annual Report on Form 10-K for a discussion of all other details of our financial condition and results of operations for the year ended December 31, 2024 compared to the year ended December 31, 2023.
Software
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 (1) | 2023 (1) | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Software revenue | $ | 27,085 | $ | 25,011 | 8.3 | % | 9.0 | % | |||||
| Hybrid Cloud | $ | 6,490 | $ | 5,827 | 11.4 | % | 12.0 | % | |||||
| Automation | 6,558 | 6,008 | 9.1 | 9.8 | |||||||||
| Data | 5,629 | 5,461 | 3.1 | 3.6 | |||||||||
| Transaction Processing | 8,408 | 7,714 | 9.0 | 9.9 |
(1)Recast to reflect January 2025 changes to the reported revenue categories.
Software revenue of $27,085 increased 8.3 percent as reported (9.0 percent adjusted for currency) in 2024 compared to the prior year, driven by growth across the portfolio. Our Software revenue performance in 2024 reflected growth in our high-value, recurring revenue base, as well as our transactional software revenue.
Revenue performance by line of business in 2024 compared to 2023 was as follows:
Hybrid Cloud (Red Hat) revenue of $6,490 million increased 11.4 percent as reported (12.0 percent adjusted for currency) in 2024 compared to the prior year, led by double-digit growth in OpenShift and Ansible, and solid growth in RHEL. OpenShift continued its strong performance with annual recurring revenue of $1.4 billion exiting 2024. Automation revenue of $6,558 million increased 9.1 percent as reported (9.8 percent adjusted for currency), with strength in our SaaS subscription offerings including AIOps and Management. Data revenue of $5,629 million increased 3.1 percent as reported (3.6 percent adjusted for currency), reflecting the strength of our offerings across our AI portfolio. Transaction Processing revenue of $8,408 million increased 9.0 percent as reported (9.9 percent adjusted for currency), with performance in 2024 reflecting the combination of clients' growing capacity demands, solid renewal rates, and increased contribution from our generative AI products, including watsonx code assistant for Z.
Across Software, our annual recurring revenue (ARR) was $21.3 billion at the end of 2024, which increased approximately $1 billion compared to year end 2023. ARR is a key performance metric management uses to assess the health and growth trajectory of our Software segment, and our ARR for 2024 and 2023 were recast to reflect the first-quarter 2025 update to the ARR calculation to include all recurring revenue within the Software segment. Refer to the “Year in Review” section on page 17 for additional information on the definition of ARR.
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Consulting
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 (1) | 2023 (1) | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Consulting revenue | $ | 20,692 | $ | 20,884 | (0.9) | % | 0.6 | % | |||||
| Strategy and Technology | $ | 11,488 | $ | 11,430 | 0.5 | % | 2.0 | % | |||||
| Intelligent Operations | 9,204 | 9,455 | (2.7) | (1.2) |
(1)Recast to reflect January 2025 changes to the reported revenue categories.
Consulting revenue of $20,692 million decreased 0.9 percent as reported, but increased 0.6 percent adjusted for currency in 2024 compared to the prior year. We had growth year to year in our Strategy and Technology offerings with declines in Intelligent Operations as reported and adjusted for currency.
Revenue performance by line of business in 2024 compared to 2023 was as follows:
Strategy and Technology revenue of $11,488 million increased 0.5 percent as reported (2.0 percent adjusted for currency) year to year, led by business transformation services and digital transformations including AI and analytics-focused projects, as well as finance and supply chain transformations. Intelligent Operations revenue of $9,204 million decreased 2.7 percent as reported (1.2 percent adjusted for currency) driven by a decline in custom application management services, partially offset by growth in platform engineering services and cloud application management as clients prioritized cloud modernization and cloud-based application development projects.
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OTHER INFORMATION
Looking Forward
Technology remains a key driver of growth and competitive advantage which allows businesses to scale, drive cost efficiencies, productivity and transformation. It is clear that hybrid cloud and AI are the two most consequential technologies for enterprise performance. These technologies are no longer viewed as incremental tools, but as platforms that fundamentally change how businesses scale, compete, and operate. Their value is even more critical in today's environment.
AI is changing the economics of enterprise operations. To capture this opportunity and build competitive advantage, businesses must go beyond just adding AI; they must become AI-first. The portfolio of AI offerings we have built, including cost efficient, fit-for-purpose open-source models deployed in hybrid environments, is focused on helping businesses scale AI and generate return through productivity improvements and automation. In Software, IBM watsonx provides a robust portfolio of AI products for developing AI apps, managing data, and governing the entire lifecycle of AI models and AI agents, allowing clients to move from pilots to production with full control over cost, security, sovereignty, and performance. Our watsonx platform and watsonx Orchestrate help enterprises deploy AI by connecting agents, models, and workflows with governance and security. AI is only as valuable as the data that powers it. In 2025, we introduced watsonx.data integration and watsonx.data intelligence to unlock insights from unstructured data. We continue to see Infrastructure play a larger role, enabling hybrid cloud environments for mission-critical transactions and AI workloads, as clients bring AI to their data. In June 2025, we launched the IBM z17, which delivers enhanced AI acceleration through multi-model AI capabilities. In July, we introduced IBM Power11 which delivers the performance, resiliency, and scalability needed to run mission-critical data-intensive workloads. In Consulting, our experts are helping clients design and execute AI strategies by leveraging the IBM Consulting Advantage platform, an AI delivery platform designed to implement solutions at scale, transforming how our consultants work and harnessing AI across every stage of the project lifecycle.
AI is also a powerful productivity driver for our clients and for IBM. We are transforming our enterprise operations, driving efficiency and cost savings with our Client Zero approach, leveraging technology and embedding AI in our own workflows, as well as optimizing our supply chain and service delivery. Beginning in the second-quarter 2025, we further optimized our supply chain by shifting our Distributed Infrastructure manufacturing to an industry standard strategic partner. This is the next evolution of our supply transformation as we pivoted to a simpler, more efficient process.
We remain focused on accelerating innovation speed and impact, and we continue to invest in emerging technologies, including Quantum, bringing new innovations to market. To complement our portfolio, we completed ten acquisitions in 2025, including the acquisition of HashiCorp in the first quarter, which brought leading automation and security tools that integrate with our hybrid cloud.
On December 8, 2025, the company announced its intent to acquire all of the outstanding shares of Confluent, Inc. (Confluent). IBM's and Confluent's combined portfolios will enable enterprises to deploy generative and agentic AI better and faster by providing trusted communication and data flow between environments, applications and APIs. Under the terms of the definitive agreement, Confluent shareholders on record immediately prior to the effective time on the closing date will receive $31 per share in cash, representing a total enterprise value of approximately $11 billion. On February 12, 2026, Confluent stockholders voted to approve the merger with IBM. The transaction is expected to close by the middle of 2026, subject to regulatory approvals and other customary closing conditions. Upon closing, Confluent will be integrated into the Software segment.
Our strong performance in 2025, where we exceeded expectations for revenue, profit and cash generation, reflects the continued success of our focused strategy around hybrid cloud and AI and underscores the strength and diversity of our business model and portfolio. We entered 2026 with momentum and in a position of strength, giving us confidence in our ability to continue to deliver long-term growth aligned with our financial model.
While the operating environment continues to remain dynamic, we believe our focused portfolio, disciplined investments in innovation, diverse set of businesses and clients, relentless focus on productivity, and strong liquidity position drive the durability of our performance.
Retirement-Related Plans
Our retirement-related plans remain in a strong financial position. In aggregate, our worldwide qualified plans are funded 116 percent, with the U.S. at 137 percent. Contributions for all retirement-related plans are expected to increase $0.1 billion to be approximately $1.4 billion in 2026. Legally required contributions to non-U.S. defined benefits and multi-employer plans are expected to be approximately $0.1 billion. We expect 2026 pre-tax retirement-related plan cost to be approximately $1.5 billion. This estimate reflects current pension plan assumptions at December 31, 2025. Within total retirement-related plan cost, operating retirement-related plan cost is expected to be approximately $1.0 billion in 2026, essentially flat compared to the prior year. Non-operating retirement-related plan cost is expected to be approximately $0.5 billion, an increase of approximately $0.4 billion compared to 2025, primarily driven by higher recognized actuarial losses, interest cost and amortization of prior service costs.
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Liquidity and Capital Resources
We have generated strong cash flow from operations allowing us to invest and deploy capital to areas with the most attractive long-term opportunities. We provide for additional liquidity through several sources: maintaining an adequate cash balance, access to global funding sources, committed global credit facilities and other committed and uncommitted lines of credit worldwide. The following table provides a summary of the major sources of liquidity for the years ended December 31, 2023 through 2025.
Cash Flow and Liquidity Trends
| ($ in billions) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2025 | 2024 | 2023 | |||||||||
| Net cash from operating activities (1) | $ | 13.2 | $ | 13.4 | $ | 13.9 | |||||
| Cash and cash equivalents, restricted cash and short-term marketable securities | $ | 14.5 | $ | 14.8 | $ | 13.5 | |||||
| Committed global credit facilities (2) | $ | 10.0 | $ | 10.0 | $ | 10.0 |
(1)Includes impacts from Financing receivables. Refer to pages 31 to 32 for additional information on free cash flow.
(2)Refer to note O, “Borrowings,” for additional information.
The indenture governing our debt securities and our various credit facilities each contain significant covenants which obligate the company to promptly pay principal and interest, limit the aggregate amount of secured indebtedness and sale and leaseback transactions to 10 percent of IBM’s consolidated net tangible assets, and restrict our ability to merge or consolidate unless certain conditions are met. The credit facilities also include a covenant on our consolidated net interest expense ratio, which cannot be less than 2.20 to 1.0, as well as a cross default provision with respect to other defaulted indebtedness of at least $500 million.
We are in compliance with all of our debt covenants and provide periodic certification to our lenders. The failure to comply with debt covenants could constitute an event of default with respect to our debt to which such provisions apply. If certain events of default were to occur, the principal and interest on the debt to which such event of default applied would become immediately due and payable.
We do not have “ratings trigger” provisions in our debt covenants or documentation, which would allow the holders to declare an event of default and seek to accelerate payments thereunder in the event of a change in credit rating. Our debt covenants are well within the required levels. Our contractual agreements governing derivative instruments contain standard market clauses which can trigger the termination of the agreement if IBM’s credit rating were to fall below investment grade. At December 31, 2025, the fair value of those instruments that were in a liability position was $513 million, before any applicable netting, and this position is subject to fluctuations in fair value period to period based on the level of our outstanding instruments and market conditions. We have no other contractual arrangements that, in the event of a change in credit rating, would result in a material adverse effect on our financial position or liquidity.
The following table presents the major ratings agencies’ ratings assigned to our debt securities as of December 31, 2025. The Moody’s, Standard and Poor’s and Fitch’s ratings remain unchanged from December 31, 2024.
| IBM Ratings | Standard and Poor’s | Moody’s Investors Service | Fitch Ratings | |||
|---|---|---|---|---|---|---|
| Senior long-term debt | A- | A3 | A- | |||
| Commercial paper | A-2 | Prime-2 | F1 |
We have financial flexibility, supported by our strong liquidity position and cash flows, to operate at a single A credit rating. Debt levels increased $6.3 billion during 2025, primarily driven by proceeds from issuances of $8.4 billion partially offset by maturities of $5.5 billion in the current year. In the first quarter of 2026, we issued $7.4 billion of debt for general corporate purposes. Refer to note V, “Subsequent Events,” for additional information.
We prepare our Consolidated Statement of Cash Flows in accordance with applicable accounting standards for cash flow presentation on page 45 and highlight causes and events underlying sources and uses of cash in that format on page 26. For the purpose of running its business, IBM manages, monitors and analyzes cash flows in a different manner.
Management uses free cash flow as a measure to evaluate its operating results, strategic investments, plan shareholder return levels and assess its ability and need to incur and service debt. The entire free cash flow amount is not necessarily available for discretionary expenditures. We define free cash flow as net cash from operating activities less the change in Financing receivables and net capital expenditures, including the investment in software and other asset sales. A key objective of the Financing business is to generate strong returns on equity, and our Financing receivables are the basis for that growth. Accordingly, management considers Financing receivables as a profit-generating investment, not as working capital that should be minimized for efficiency.
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Therefore, management includes presentations of both free cash flow and net cash from operating activities that exclude the effect of Financing receivables.
The following is management’s view of cash flows for 2025, 2024 and 2023 prepared in a manner consistent with the description above.
| ($ in billions) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | 2023 | ||||||||
| Net cash from operating activities per GAAP | $ | 13.2 | $ | 13.4 | $ | 13.9 | |||||
| Less: change in Financing receivables | (3.2) | (0.4) | 1.2 | ||||||||
| Net cash from operating activities, excluding Financing receivables | 16.4 | 13.9 | 12.7 | ||||||||
| Capital expenditures, net | (1.6) | (1.1) | (1.5) | ||||||||
| Free cash flow | 14.7 | 12.7 | 11.2 | ||||||||
| Change in Financing receivables | (3.2) | (0.4) | 1.2 | ||||||||
| Acquisitions | (8.3) | (3.3) | (5.1) | ||||||||
| Divestitures | 0.0 | 0.7 | 0.0 | ||||||||
| Dividends | (6.3) | (6.1) | (6.0) | ||||||||
| Change in total debt | 2.9 | (0.9) | 4.5 | ||||||||
| Other | (0.7) | (1.0) | (1.2) | ||||||||
| Effect of exchange rate changes on cash, cash equivalents and restricted cash | 0.4 | (0.4) | 0.0 | ||||||||
| Change in cash, cash equivalents, restricted cash and short-term marketable securities | $ | (0.3) | $ | 1.3 | $ | 4.6 |
From the perspective of how management views cash flow, in 2025, after investing $1.6 billion in net capital investments, we generated free cash flow of $14.7 billion, an increase of $2.0 billion versus the prior year. The year-to-year increase in free cash flow primarily reflects current year performance-related improvements within net income; partially offset by higher net capital expenditures including a prior year reduction driven by the cash proceeds from the sale of certain QRadar SaaS assets. In 2025, we invested $8.3 billion in acquisitions, including the acquisition of HashiCorp, and continued to return value to shareholders with $6.3 billion in dividends.
IBM’s Board of Directors considers the dividend payment on a quarterly basis. In the second quarter of 2025, the Board of Directors increased the company’s quarterly common stock dividend from $1.67 to $1.68 per share.
Events that could temporarily change the historical cash flow dynamics discussed previously include significant changes in operating results, material changes in geographic sources of cash, unexpected adverse impacts from litigation, future pension funding requirements during periods of severe downturn in the capital markets or the timing of tax payments. Whether any litigation has such an adverse impact will depend on a number of variables, which are more completely described in note Q, “Commitments & Contingencies.”
As highlighted in the Contractual Obligations table, we expect to make legally mandated pension plan contributions to certain non-U.S. plans of approximately $0.8 billion in the next five years. The 2026 contributions are currently expected to be approximately $0.1 billion. Contributions related to all retirement-related plans are expected to be approximately $1.4 billion in 2026, an increase of approximately $0.1 billion compared to 2025. Refer to “Retirement-Related Plans” within the “Looking Forward” section for additional information. Financial market performance could increase the legally mandated minimum contributions in certain non-U.S. countries that require more frequent remeasurement of the funded status. We are not quantifying any further impact from pension funding because it is not possible to predict future movements in the capital markets or pension plan funding regulations. In 2026, we are not legally required to make any contributions to the U.S. defined benefit pension plans.
Our cash flows are sufficient to fund our current operations and obligations, including investing and financing activities such as dividends and debt service. When additional requirements arise, we have several liquidity options available. These options may include the ability to borrow additional funds at reasonable interest rates and utilizing our committed global credit facilities. Our overall shareholder payout remains at a comfortable level, and we remain fully committed to our long-standing dividend policy.
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Contractual Obligations
| ($ in millions) | |||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total Contractual | Payments Due In | ||||||||||||||||||
| Payment Stream | 2026 | 2027–28 | 2029–30 | After 2030 | |||||||||||||||
| Long-term debt obligations | $ | 61,134 | $ | 6,146 | $ | 11,451 | $ | 9,333 | $ | 34,204 | |||||||||
| Interest on long-term debt obligations | 24,205 | 2,078 | 3,602 | 2,941 | 15,585 | ||||||||||||||
| Finance lease obligations (1) | 1,153 | 279 | 474 | 255 | 144 | ||||||||||||||
| Operating lease obligations (1) | 3,958 | 935 | 1,342 | 707 | 974 | ||||||||||||||
| Purchase obligations | 4,817 | 1,958 | 1,926 | 731 | 202 | ||||||||||||||
| Other long-term liabilities | |||||||||||||||||||
| Minimum defined benefit pension plan funding (mandated) (2) | 800 | 50 | 300 | 450 | |||||||||||||||
| Excess Savings Plan | 1,783 | 238 | 489 | 507 | 549 | ||||||||||||||
| Long-term termination benefits | 875 | 311 | 101 | 75 | 388 | ||||||||||||||
| Tax reserves (3) | 4,507 | 57 | |||||||||||||||||
| Other | 550 | 66 | 102 | 83 | 300 | ||||||||||||||
| Total | $ | 103,782 | $ | 12,119 | $ | 19,787 | $ | 15,081 | $ | 52,345 |
(1)Finance lease obligations are presented on a discounted cash flow basis, whereas operating lease obligations are presented on an undiscounted cash flow basis.
(2)As funded status on plans will vary, obligations for mandated minimum pension payments after 2030 could not be reasonably estimated.
(3)These amounts represent the liability for unrecognized tax benefits. We estimate that approximately $57 million of the liability is expected to be settled within the next 12 months. The settlement period for the noncurrent portion of the income tax liability cannot be reasonably estimated as the timing of the payments will depend on the progress of tax examinations with the various tax authorities; however, it is not expected to be due within the next 12 months. Refer to note G, "Taxes," for additional information.
Certain contractual obligations reported in the previous table exclude the effects of time value and therefore, may not equal the amounts reported in the Consolidated Balance Sheet. Certain noncurrent liabilities are excluded from the previous table as their future cash outflows are uncertain. This includes deferred taxes, derivatives, deferred income, disability benefits and other sundry items. Certain obligations related to our divestitures are included.
Purchase obligations include all commitments to purchase goods or services of either a fixed or minimum quantity that meet any of the following criteria: (1) they are noncancelable, (2) we would incur a penalty if the agreement was canceled, or (3) we must make specified minimum payments even if we do not take delivery of the contracted products or services (take-or-pay). If the obligation to purchase goods or services is noncancelable, the entire value of the contract is included in the previous table. If the obligation is cancelable, but we would incur a penalty if canceled, the dollar amount of the penalty is included as a purchase obligation. Contracted minimum amounts specified in take-or-pay contracts are also included in the table as they represent the portion of each contract that is a firm commitment.
In the ordinary course of business, we enter into contracts that specify that we will purchase all or a portion of our requirements of a specific product, commodity or service from a supplier or vendor. These contracts are generally entered into in order to secure pricing or other negotiated terms. They do not specify fixed or minimum quantities to be purchased and, therefore, we do not consider them to be purchase obligations.
Interest on floating-rate debt obligations is calculated using the effective interest rate at December 31, 2025, plus the interest rate spread associated with that debt, if any.
Off-Balance Sheet Arrangements
In the normal course of business, we may enter into off-balance sheet arrangements such as client financing commitments and guarantees. At December 31, 2025, we had no off-balance sheet arrangements that have, or are reasonably likely to have, a material current or future effect on our financial condition, changes in financial condition, revenues or expenses, results of operations, liquidity, capital expenditures or capital resources. Refer to the table above for our contractual obligations, and note Q, “Commitments & Contingencies,” for detailed information about our guarantees, financial commitments and indemnification arrangements. We do not have retained interests in assets transferred to unconsolidated entities or other material off-balance sheet interests or instruments.
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Critical Accounting Estimates
The application of GAAP requires IBM to make estimates and assumptions about certain items and future events that directly affect its reported financial condition. The accounting estimates and assumptions discussed in this section are those that we consider to be the most critical to our financial statements. An accounting estimate is considered critical if both (a) the nature of the estimate or assumption is material due to the levels of subjectivity and judgment involved, and (b) the impact within a reasonable range of outcomes of the estimate and assumption is material to IBM’s financial condition. Senior management has discussed the development, selection and disclosure of these estimates with the Audit Committee of IBM’s Board of Directors. Our significant accounting policies are described in note A, “Significant Accounting Policies.”
A quantitative sensitivity analysis is provided where that information is reasonably available, can be reliably estimated and provides material information to investors. The amounts used to assess sensitivity (e.g., 1 percent, 10 percent, etc.) are included to allow users of the financial statements to understand a general direction cause and effect of changes in the estimates and do not represent management’s predictions of variability. For all of these estimates, it should be noted that future events rarely develop exactly as forecasted, and estimates require regular review and adjustment.
Pension Assumptions
For our defined benefit pension plans, the measurement of the benefit obligation to plan participants and net periodic pension (income)/cost requires the use of certain assumptions, including, among others, estimates of discount rates, interest crediting rates and expected return on plan assets. Beginning in 2024, as a result of changes to the Qualified PPP as discussed in note U, “Retirement-Related Benefits,” the interest crediting rate and expected return on plan assets will be based on their relationship to the plan’s discount rate.
Changes in the discount rate and the interest crediting rate assumptions would impact the service cost, (gain)/loss amortization and interest cost components of the net periodic pension (income)/cost calculation and the projected benefit obligation (PBO). Changes in the expected long-term return on plan assets assumption impacts the net periodic pension (income)/cost. Expected returns on plan assets are calculated based on the market-related value of plan assets, which recognizes changes in the fair value of plan assets systematically over a five-year period in the expected return on plan assets line in net periodic pension (income)/cost. The differences between the actual return on plan assets and the expected long-term return on plan assets are recognized over five years in the expected return on plan assets line in net periodic pension (income)/cost and also as a component of actuarial (gains)/losses, which are recognized over the service lives or life expectancy of the participants, depending on the plan, provided such amounts exceed thresholds which are based upon the benefit obligation or the value of plan assets, as provided by accounting standards.
The discount rate assumption for the Qualified PPP and Excess Personal Pension Plan (U.S. Defined Benefit Pension Plans), decreased by 30 basis points to 5.2 percent on December 31, 2025. This change will decrease pre-tax income recognized in 2026 by an estimated $40 million. A 25 basis point increase in the discount rate assumption would cause a corresponding increase in the pre-tax income recognized in 2026 by an estimated $30 million. A 25 basis point decrease in the discount rate assumption would cause a corresponding decrease in the pre-tax income recognized in 2026 by an estimated $70 million. The impact on pre-tax income as a result of a change in discount rate includes the impact of a similar change in the interest crediting rate. The increase or decrease in the discount rate would also cause a corresponding increase or decrease, respectively, in the 2026 expected return on plan assets assumption. Further changes in the discount rate assumptions would impact the PBO which, in turn, may impact our funding decisions if the PBO exceeds plan assets. A 25 basis point increase or decrease in the discount rate would decrease or increase the PBO by approximately $300 million. The impact on the PBO as a result of a change in discount rate includes the impact of a similar change in the interest crediting rate. Each 50 basis point change in the expected long-term return on these U.S. defined benefit plan assets assumption would have an estimated impact of approximately $90 million on the following year’s pre-tax net periodic pension (income)/cost (based upon the 2026 assumptions).
We may voluntarily make contributions or be required, by law, to make contributions to our pension plans. Actual results that differ from the estimates may result in more or less future IBM funding into the pension plans than is planned by management. Impacts of these types of changes on our pension plans in other countries worldwide would vary depending upon the status of each respective plan.
In addition to the above, we evaluate other pension assumptions involving demographic factors, such as retirement age and mortality, and update these assumptions to reflect experience and expectations for the future. Actual results in any given year can differ from actuarial assumptions because of economic and other factors.
For additional information on our pension plans and the development of these assumptions, refer to note U, “Retirement-Related Benefits.”
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Revenue Recognition
Application of GAAP related to the measurement and recognition of revenue requires us to make judgments and estimates. Specifically, complex arrangements with nonstandard terms and conditions may require contract interpretation to determine the appropriate accounting, including whether promised goods and services specified in an arrangement are distinct performance obligations. Other judgments may include determining the standalone selling price (SSP), determining whether IBM or a reseller is acting as the principal in a transaction and whether separate contracts should be combined and considered part of one arrangement.
Revenue recognition is also impacted by our ability to determine when a contract is probable of collection and to estimate variable consideration, including, for example, rebates, volume discounts, service-level penalties and performance bonuses. We consider various factors when making these judgments, including a review of specific transactions, historical experience and market and economic conditions. Evaluations are conducted each quarter to assess the adequacy of the estimates.
Costs to Complete Service Contracts
We enter into numerous service contracts through our services businesses. During the contractual period, revenue, cost and profits may be impacted by estimates of the ultimate profitability of each contract, especially contracts for which we use cost-to-cost measures of progress. For those contracts, if at any time these estimates indicate the contract will be unprofitable, the entire estimated loss for the remainder of the contract is recorded immediately in cost. We perform ongoing profitability analyses of these services contracts in order to determine whether the latest estimates require updating. Key factors reviewed to estimate the future costs to complete each contract are future labor costs and product costs, and expected productivity efficiencies. Contract loss provisions recorded as a component of other accrued expenses and liabilities were not material at December 31, 2025 and 2024.
Income Taxes
We are subject to income taxes in the U.S. and numerous foreign jurisdictions. Significant judgment is required in determining the consolidated provision for income taxes.
During the ordinary course of business, there are many transactions and calculations for which the ultimate tax determination is uncertain. As a result, we recognize tax liabilities based on estimates of whether additional taxes and interest will be due. These tax liabilities are recognized when, despite our belief that our tax return positions are supportable, we believe that certain positions may not be fully sustained upon review by tax authorities. We believe that our accruals for tax liabilities are adequate for all open audit years based on our assessment of many factors, including past experience and interpretations of tax law. This assessment relies on estimates and assumptions and may involve a series of complex judgments about future events. To the extent that new information becomes available which causes us to change our judgment regarding the adequacy of existing tax liabilities, such changes to tax liabilities will impact income tax expense in the period in which such determination is made.
Significant judgment is also required in determining any valuation allowance recorded against deferred tax assets. In assessing the need for a valuation allowance, management considers all available evidence for each jurisdiction including past operating results, estimates of future taxable income and the feasibility of ongoing tax planning strategies/actions. In the event that we change our determination as to the amount of deferred tax assets that can be realized, we will adjust the valuation allowance with a corresponding impact to income tax expense in the period in which such determination is made.
The consolidated provision for income taxes will change period to period based on non-recurring events, such as the settlement of income tax audits and changes in tax laws, as well as recurring factors including the geographic mix of income before taxes, state and local taxes and the effects of various global income tax strategies.
To the extent that the provision for income taxes increases/decreases by 1 percent of income from continuing operations before income taxes, consolidated net income would have decreased/increased by approximately $100 million in 2025.
Valuation of Assets
The application of business combination and impairment accounting requires the use of significant estimates and assumptions. The acquisition method of accounting for business combinations requires us to estimate the fair value of assets acquired, including separately identifiable intangible assets, liabilities assumed, and any noncontrolling interest in the acquiree to properly allocate purchase price consideration. Impairment testing for assets, other than goodwill, requires the allocation of cash flows to those assets or group of assets and if required, an estimate of fair value for the assets or group of assets. Our estimates are based upon assumptions believed to be reasonable, but which are inherently uncertain and unpredictable. These valuations require the use of management’s assumptions, which would not reflect unanticipated events and circumstances that may occur.
Valuation of Goodwill
We review goodwill for impairment annually and whenever events or changes in circumstances indicate the carrying value of goodwill may not be recoverable. We first assess qualitative factors in each of our reporting units that carry goodwill including relevant events and circumstances that affect the fair value of the reporting units to determine if it is more likely than not that the
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fair value of a reporting unit is less than its carrying amount. Judgement in the assessment of qualitative factors of impairment include entity specific factors, industry, market and other macroeconomic conditions, legal and regulatory actions, as well as other individual factors impacting each reporting unit such as loss of key personnel and overall financial performance. If we do not perform a qualitative assessment or if the qualitative assessment indicates that it is more likely than not that the fair value of a reporting unit is less than its carrying amount, we perform a quantitative test.
In the quantitative test, we compare the fair value of each reporting unit to its carrying amount. Estimating the fair value of a reporting unit is judgmental in nature and involves the use of significant estimates and assumptions. We estimate the fair value of our reporting units using the income approach. When circumstances warrant, we may also use a combination of the income approach and certain market approaches. Under the income approach, we estimate the fair value of a reporting unit based on the present value of estimated discounted future cash flows. The discounted cash flow methodology includes the use of projections, which require the use of significant estimates and assumptions specific to the reporting unit as well as those based on general economic conditions. Factors specific to each reporting unit include revenue growth rates, gross margins, discount rates, terminal value growth rates, capital expenditures projections, assumed tax rates and other assumptions deemed reasonable by management.
After performing the annual goodwill impairment analysis using the qualitative test during the fourth quarter of 2025, the company determined it was not necessary to perform the quantitative goodwill impairment test.
Loss Contingencies
We are currently involved in various claims and legal proceedings. At least quarterly, we review the status of each significant matter and assess our potential financial exposure. If the potential loss from any claim or legal proceeding is considered probable and the amount can be reasonably estimated, we accrue a liability for the estimated loss. Significant judgment is required in both the determination of probability and the determination as to whether an exposure is reasonably estimable. Because of uncertainties related to these matters, accruals are based only on the best information available at the time. As additional information becomes available, we reassess the potential liability related to our pending claims and litigation and may revise our estimates. These revisions in the estimates of the potential liabilities could have a material impact on our results of operations and financial position.
Financing Receivables Allowance for Credit Losses
The Financing business reviews its financing receivables portfolio on a regular basis in order to assess collectibility and records adjustments to the allowance for credit losses at least quarterly. A description of the methods used by management to estimate the amount of uncollectible receivables is included in note A, “Significant Accounting Policies.” Factors that could result in actual receivable losses that are materially different from the estimated reserve include significant changes in the economy, or a sudden change in the economic health of a client that represents a significant concentration in Financing’s receivables portfolio.
Currency Rate Fluctuations
Changes in the relative values of non-U.S. currencies to the U.S. dollar affect our financial results and financial position. Movements in currency, and the fact that we do not hedge 100 percent of our currency exposures, resulted in a currency impact to our revenues, profit and cash flows throughout 2025. We execute a hedging program which defers, versus eliminates, the volatility of currency impacts on our financial results. During periods of sustained movements in currency, the marketplace and competition adjust to the changing rates over time.
References to “adjusted for currency” or “constant currency” reflect adjustments based upon a simple mathematical formula. However, this constant currency methodology that we utilize to disclose this information does not incorporate any operational actions that management could take to mitigate fluctuating currency rates. Based on the currency rate movements in 2025, revenue from continuing operations increased 7.6 percent as reported and 6.1 percent at constant currency versus 2024.
At December 31, 2025, currency changes resulted in assets and liabilities denominated in most local currencies being translated into more U.S. dollars than at year-end 2024. We use financial hedging instruments to limit specific currency risks related to foreign currency-based transactions.
We translate revenue, cost and expense in our non-U.S. operations at current exchange rates in the reported period. Currency translation and hedging contributed approximately $200M in year-to-year pre-tax income growth and contributed approximately $100M in year-to-year operating (non-GAAP) pre-tax income growth in 2025. From a segment perspective, in 2025, the impact from currency translation and hedging to our segments profit margin year-to-year growth was not material. Hedging and certain underlying foreign currency transaction gains and losses are allocated to our segment results. Considering the operational responses mentioned above, movements of exchange rates, and the nature and timing of hedging instruments, it is difficult to predict future currency impacts in any particular period.
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For non-U.S. subsidiaries and branches that operate in U.S. dollars or whose economic environment is highly inflationary, translation adjustments are reflected in results of operations. Generally, we manage currency risk in these entities by linking prices and contracts to U.S. dollars.
Market Risk
In the normal course of business, our financial position is routinely subject to a variety of risks, including the market risk associated with interest rate and currency movements on outstanding debt and non-U.S. dollar denominated assets and liabilities as well as other risks such as collectibility of accounts receivable.
We regularly assess these risks and have established policies and business practices to protect against the adverse effects of these and other potential exposures. As a result, we do not anticipate any material losses from these risks.
Our debt, in support of the geographic breadth of our operations and our Financing business, contains an element of market risk from changes in interest and currency rates. We manage this risk, in part, through the use of a variety of financial instruments including derivatives, as described in note S, “Derivative Financial Instruments.”
To meet disclosure requirements, we perform a sensitivity analysis to determine the effects that market risk exposures may have on the fair values of our debt and other financial instruments.
The financial instruments that are included in the sensitivity analysis are comprised of our cash and cash equivalents, marketable securities, short-term and long-term loans, commercial financing and installment payment receivables, investments, long-term and short-term debt and derivative financial instruments. Our derivative financial instruments generally include interest rate swaps, foreign currency swaps, forward contracts, and options.
To perform the sensitivity analysis, we assess the risk of loss in fair values from the effect of hypothetical changes in interest rates and foreign currency exchange rates on market-sensitive instruments. The market values for interest and foreign currency exchange risks are computed based on the present value of future cash flows as affected by the changes in rates that are attributable to the market risk being measured. The discount rates used for the present value computations were selected based on market interest and foreign currency exchange rates in effect at December 31, 2025 and 2024. The differences in this comparison are the hypothetical losses associated with each type of risk.
Information provided by the sensitivity analysis does not necessarily represent the actual changes in fair value that we would incur under normal market conditions because, due to practical limitations, all variables other than the specific market risk factor are held constant. In addition, the results of the model are constrained by the fact that certain items are specifically excluded from the analysis, while the financial instruments relating to the financing or hedging of those items are included by definition. Excluded items include short-term and long-term receivables from sales-type and direct financing leases, forecasted foreign currency cash flows and the company’s net investment in foreign operations. As a consequence, reported changes in the values of some of the financial instruments impacting the results of the sensitivity analysis are not matched with the offsetting changes in the values of the items that those instruments are designed to finance or hedge.
The results of the sensitivity analysis at December 31, 2025 and 2024, are as follows:
Interest Rate Risk
A hypothetical 10 percent adverse change in the levels of interest rates, with all other variables held constant, would result in a decrease in the fair value of our financial instruments of approximately $1.1 billion and $0.9 billion at December 31, 2025 and 2024, respectively. Changes in the relative sensitivity of the fair value of our financial instrument portfolio for these theoretical changes in the level of interest rates from the prior year are primarily driven by changes in debt maturities, interest rate profile and amount.
Foreign Currency Exchange Rate Risk
A hypothetical 10 percent adverse change in the levels of foreign currency exchange rates relative to the U.S. dollar, with all other variables held constant, would result in a decrease in the fair value of our financial instruments of approximately $1.3 billion at both December 31, 2025 and 2024.
Financing Risks
Refer to note K, “Financing Receivables,” for additional information on the financing risks associated with the Financing business and management’s actions to mitigate such risks.
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FINANCING
Financing is a reportable segment that facilitates IBM clients’ acquisition of hardware, software and services by providing financing solutions, while generating solid returns on equity.
Results of Operations
| ($ in millions) | ||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2025 | 2024 | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | ||||||||||
| Revenue | $ | 737 | $ | 713 | 3.3 | % | 2.5 | % | ||||||
| Segment profit (1) | $ | 521 | $ | 348 | 49.6 | % | ||||||||
| Segment profit margin | 70.7 | % | 48.8 | % | 21.9 | pts. |
(1)Intercompany financing activities are reflected in segment profit and are eliminated in IBM’s consolidated financial results.
Financing revenue increased 3.3 percent (2.5 percent adjusted for currency) to $737 million compared to the prior year. The increase in revenue was primarily driven by an increase in client financing assets. Financing segment profit increased 49.6 percent to $521 million compared to the prior year and segment profit margin increased 21.9 points to 70.7 percent. The increase in segment profit was primarily driven by the revenue growth as described above and higher intercompany financing net other income for sales of returned leased equipment to Infrastructure, which is eliminated in IBM's consolidated financial results and reflects IBM Z product cycle dynamics.
Financing Segment Receivables and Allowances
The following table presents external Financing segment receivables excluding receivables classified as held for sale.
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| At December 31: | 2025 | 2024 | |||||
| Amortized cost | $ | 15,193 | $ | 11,738 | |||
| Specific allowance for credit losses | 88 | 99 | |||||
| Unallocated allowance for credit losses | 53 | 29 | |||||
| Total allowance for credit losses | 141 | 128 | |||||
| Net financing receivables | $ | 15,052 | $ | 11,611 | |||
| Allowance for credit losses coverage | 0.9 | % | 1.1 | % |
The percentage of Financing segment receivables reserved decreased from 1.1 percent at December 31, 2024, to 0.9 percent at December 31, 2025, driven by the overall increase in financing receivables and write-offs of previously reserved receivables.
We continue to apply our rigorous credit policies. Approximately 78 percent of the total external portfolio was with investment-grade clients, an increase of 4 points compared to December 31, 2024. This investment grade percentage is based on the credit ratings of the companies in the portfolio and reflects certain mitigating actions taken to reduce the risk to IBM.
For additional information related to the company’s sales of receivables, refer to “Transfer of Financial Assets” in note K, “Financing Receivables.”
Balance Sheet and Return on Equity Highlights
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| At December 31: | 2025 | 2024 | |||||
| Client financing receivables (1) | $ | 13,192 | $ | 10,294 | |||
| Commercial financing receivables (1) (2) | $ | 2,992 | $ | 2,216 | |||
| Financing Segment Debt (3) | $ | 15,093 | $ | 12,116 | |||
| Equity | $ | 1,678 | $ | 1,346 |
(1)Refer to note K, “Financing Receivables,” for additional information.
(2)Includes held for investment and held for sale receivables. The 2024 receivables amounts have been combined to conform to the 2025 presentation.
(3)Financing segment debt is primarily comprised of intercompany loans.
Return on equity was 32.3 percent compared to 23.3 percent for the years ended December 31, 2025 and 2024, respectively. The increase was driven by an increase in net income. For the years ended December 31, 2025 and 2024, return on equity is calculated as after-tax segment profit divided by the average of the ending equity for Financing for the last five quarters. Annualized after-tax segment profit is a function of IBM's provision for income taxes determined on a consolidated basis.
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Management Responsibility for Financial Information
Responsibility for the integrity and objectivity of the financial information presented in this Annual Report rests with IBM management. The accompanying financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America, applying certain estimates and judgments as required.
IBM maintains an effective internal control structure. It consists, in part, of organizational arrangements with clearly defined lines of responsibility and delegation of authority, and comprehensive systems and control procedures. An important element of the control environment is an ongoing internal audit program. Our system also contains self-monitoring mechanisms, and actions are taken to correct deficiencies as they are identified.
To assure the effective administration of internal controls, we carefully select and train our employees, develop and disseminate written policies and procedures, provide appropriate communication channels and foster an environment conducive to the effective functioning of controls. We believe that it is essential for the company to conduct its business affairs in accordance with the highest ethical standards, as set forth in the IBM Business Conduct Guidelines. These guidelines, translated into numerous languages, are distributed to employees throughout the world, and reemphasized through internal programs to assure that they are understood and followed.
The Audit Committee of the Board of Directors is composed solely of independent, non-management directors, and is responsible for recommending to the Board the independent registered public accounting firm to be retained for the coming year, subject to stockholder ratification. The Audit Committee meets regularly and privately with the independent registered public accounting firm, with the company’s internal auditors, as well as with IBM management, to review accounting, auditing, internal control structure and financial reporting matters.
MD&A history
Prior-year 10-K MD&A spans are extracted from SEC filings with the same bounded parser used for the latest filing. The latest 10-K appears above; prior years are below.
FY 2024 10-K MD&A
SEC filing source: 0000051143-25-000015.
OVERVIEW
The financial section of the International Business Machines Corporation (IBM or “the company”) 2024 Annual Report includes the Management Discussion, the Consolidated Financial Statements and the Notes to Consolidated Financial Statements. This Overview is designed to provide the reader with some perspective regarding the information contained in the financial section.
Organization of Information
•The Management Discussion is designed to provide readers with an overview of the business and a narrative on our financial results and certain factors that may affect our future prospects from the perspective of management. The “Management Discussion Snapshot” presents an overview of the key performance drivers in 2024.
•Beginning with the “Year in Review,” the Management Discussion contains the results of operations for each reportable segment of the business, a discussion of our financial position and a discussion of cash flows as reflected in the Consolidated Statement of Cash Flows. “Prior Year in Review,” provides a summary of our reportable segment results and year-to-year comparisons between 2023 and 2022. These segment results have been recast to conform to our organizational structure and management system changes described below. Management Discussion also includes: “Looking Forward” and “Liquidity and Capital Resources,” the latter of which includes a description of management’s definition and use of free cash flow.
•The Consolidated Financial Statements provide an overview of income and cash flow performance and financial position.
•The Notes follow the Consolidated Financial Statements. Among other items, the Notes contain our accounting policies, revenue information, acquisitions and divestitures, certain commitments and contingencies and retirement-related plans information.
•In the first quarter of 2024, we made changes to our organizational structure and management system to better align our portfolio to the market, increase transparency and improve segment comparability to peers. These changes did not impact our Consolidated Financial Statements, but did impact our reportable segments. The segments are reported on a comparable basis for all periods. In addition, due to the removal of certain components of segment profitability we also updated the title of our segment performance metric from pre-tax income from continuing operations to segment profit. Refer to note D, “Segments” for additional information on our reportable segments.
•Over the past several years, we have taken actions to reduce the risk profile of our worldwide retirement-related plans, while at the same time increasing the funded status of the plans. In 2022 and 2024, non-participating single group annuity contracts were purchased from insurers which irrevocably transferred to the insurers certain defined benefit (“DB”) pension obligations and related plan assets. There were no changes to the amount of benefits payable to the participants and beneficiaries of the plans transferred. These pension transfers reduced our pension obligations and assets by approximately the same amount and were purchased using assets from their respective retirement plans with no additional funding contributions required from IBM. Each transaction resulted in the recognition of a one-time, non-operating, non-cash, pre-tax pension settlement charge (“pension settlement charge”) in the respective period of the pension transfer. In September 2022, the IBM Personal Pension Plan (“Qualified PPP”) irrevocably transferred to insurers approximately $16 billion of the Qualified PPP’s DB pension obligations and related plan assets, resulting in a pension settlement charge of $5.9 billion ($4.4 billion net of tax) in the third quarter of 2022. In September 2024, the Qualified PPP irrevocably transferred to an insurer approximately $6 billion of the Qualified PPP’s DB pension obligations and related plan assets, resulting in a pension settlement charge of $2.7 billion ($2.0 billion net of tax) in the third quarter of 2024. In October 2024, IBM Canada LTD (“IBMC”) irrevocably transferred to insurers approximately $1.2 billion of the IBMC IBM Retirement Plan DB pension obligations and related plan assets, resulting in a pension settlement charge of $0.4 billion in the fourth quarter of 2024. These pension settlement charges were primarily related to the accelerated recognition of accumulated actuarial losses of the plans and, given they were non-operating and non-cash, they did not impact our operating (non-GAAP) earnings or cash flow results. Refer to note U, “Retirement-Related Benefits,” for additional information.
•The references to “adjusted for currency” or “at constant currency” in the Management Discussion do not include operational impacts that could result from fluctuations in foreign currency rates. When we refer to growth rates at constant currency or adjust such growth rates for currency, it is done so that certain financial results can be viewed without the impact of fluctuations in foreign currency exchange rates, thereby facilitating period-to-period comparisons of business performance. Financial results adjusted for currency are calculated by translating current period activity in local currency using the comparable prior-year period’s currency conversion rate. This approach is used for countries where the functional currency is the local currency. Generally, when the dollar either strengthens or weakens against other currencies, the growth at constant currency rates or adjusting for currency will be higher or lower than growth reported at actual exchange rates. Refer to “Currency Rate Fluctuations” for additional information.
•Within the financial statements and tables in this Annual Report, certain columns and rows may not add due to the use of rounded numbers for disclosure purposes. Percentages presented are calculated from the underlying whole-dollar numbers. Certain prior-year amounts have been reclassified to conform to the change in current year presentation. This is annotated where applicable.
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Operating (non-GAAP) Earnings
In an effort to provide better transparency into the operational results of the business, supplementally, management separates business results into operating and non-operating categories. Operating earnings from continuing operations is a non-GAAP measure that excludes the effects of certain acquisition-related charges and intangible asset amortization, expense resulting from basis differences on equity method investments, retirement-related costs, certain impacts from the Kyndryl separation and their related tax impacts. Due to the unique, non-recurring nature of the enactment of the U.S. Tax Cuts and Jobs Act (U.S. tax reform), management characterizes the one-time provisional charge recorded in the fourth quarter of 2017 and adjustments to that charge as non-operating. Adjustments primarily include true-ups, accounting elections and any changes to regulations, laws or audit adjustments that affect the recorded one-time charge. Management characterized direct and incremental charges incurred related to the Kyndryl separation as non-operating given their unique and non-recurring nature. In 2022, these charges primarily related to any net gains or losses on the Kyndryl common stock and the related cash-settled swap with a third-party financial institution, which were recorded in other (income) and expense in the Consolidated Income Statement. As of November 2, 2022, the company no longer held an ownership interest in Kyndryl. For acquisitions, operating (non-GAAP) earnings exclude the amortization of purchased intangible assets and acquisition-related charges such as in-process research and development, transaction costs, applicable retention, restructuring and related expenses, tax charges related to acquisition integration and pre-closing charges, such as financing costs. These charges are excluded as they may be inconsistent in amount and timing from period to period and are significantly impacted by the size, type and frequency of our acquisitions. Management has also characterized as non-operating expense, given its unique and temporary nature, the mark-to-market impact on the foreign exchange derivative contracts entered into prior to the acquisition of StreamSets and webMethods from Software AG, beginning in December 2023, to economically hedge the foreign currency exposure related to the purchase price of this acquisition. These derivative contracts expired by June 28, 2024. This impact was recorded in other (income) and expense in the Consolidated Income Statement and reflects the changes in fair value of these derivative contracts. All other spending for acquired businesses is included in both earnings from continuing operations and in operating (non-GAAP) earnings. For retirement-related costs, management characterizes certain items as operating and others as non-operating, consistent with GAAP. We include defined benefit plan and nonpension postretirement benefit plan service costs, multi-employer plan costs and the cost of defined contribution plans in operating earnings. Non-operating retirement-related costs include defined benefit plan and nonpension postretirement benefit plan amortization of prior service costs, interest cost, expected return on plan assets, amortized actuarial gains/losses, the impacts of any plan curtailments/settlements including the impact of the pension settlement charges of $3.1 billion ($2.4 billion net of tax) and $5.9 billion ($4.4 billion net of tax) in 2024 and 2022, respectively. Refer to note U, “Retirement-Related Benefits,” for additional information. Non-operating retirement-related costs are primarily related to changes in pension plan assets and liabilities which are tied to financial market performance, and we consider these costs to be outside of the operational performance of the business.
Overall, management believes that supplementally providing investors with a view of operating earnings as described above provides increased transparency and clarity into both the operational results of the business and the performance of our pension plans; improves visibility to management decisions and their impacts on operational performance; enables better comparison to peer companies; and allows us to provide a long-term strategic view of the business going forward. In addition, these non-GAAP measures provide a perspective consistent with areas of interest we routinely receive from investors and analysts.
FORWARD-LOOKING AND CAUTIONARY STATEMENTS
Certain statements contained in this Annual Report may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any forward-looking statement in this Annual Report speaks only as of the date on which it is made; IBM assumes no obligation to update or revise any such statements except as required by law. Forward-looking statements are based on IBM’s current assumptions regarding future business and financial performance; these statements, by their nature, address matters that are uncertain to different degrees. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to be materially different, as discussed more fully elsewhere in this Annual Report and in the company’s filings with the Securities and Exchange Commission (SEC), including IBM’s 2024 Form 10-K filed on February 25, 2025.
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MANAGEMENT DISCUSSION SNAPSHOT
| ($ and shares in millions except per share amounts) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| For year ended December 31: | 2024 (2) | 2023 | Yr.-to-Yr. Percent/Margin Change | ||||||||
| Revenue (1) | $ | 62,753 | $ | 61,860 | 1.4 | % | |||||
| Gross profit margin | 56.7 | % | 55.4 | % | 1.2 | pts. | |||||
| Total expense and other (income) | $ | 29,754 | $ | 25,610 | 16.2 | % | |||||
| Income from continuing operations before income taxes | $ | 5,797 | $ | 8,690 | (33.3) | % | |||||
| Provision for/(benefit from) income taxes from continuing operations | $ | (218) | $ | 1,176 | NM | ||||||
| Income from continuing operations | $ | 6,015 | $ | 7,514 | (19.9) | % | |||||
| Income from continuing operations margin | 9.6 | % | 12.1 | % | (2.6) | pts. | |||||
| Income/(Loss) from discontinued operations, net of tax | $ | 8 | $ | (12) | NM | ||||||
| Net income | $ | 6,023 | $ | 7,502 | (19.7) | % | |||||
| Earnings per share from continuing operations–assuming dilution | $ | 6.42 | $ | 8.15 | (21.2) | % | |||||
| Consolidated earnings per share–assuming dilution | $ | 6.43 | $ | 8.14 | (21.0) | % | |||||
| Weighted-average shares outstanding–assuming dilution | $ | 937.2 | $ | 922.1 | 1.6 | % | |||||
| Assets (3) | $ | 137,175 | $ | 135,241 | 1.4 | % | |||||
| Liabilities (3) | $ | 109,783 | $ | 112,628 | (2.5) | % | |||||
| Equity (3) | $ | 27,393 | $ | 22,613 | 21.1 | % |
(1)Year-to-year revenue growth of 3 percent adjusted for currency.
(2)2024 includes the impact of pension settlement charges of $3.1 billion ($2.4 billion net of tax) resulting in an impact of ($2.57) to diluted earnings per share from continuing operations and an impact of ($2.56) to consolidated diluted earnings per share. Refer to note U, “Retirement-Related Benefits,” for additional information.
(3)At December 31.
NM–Not meaningful
The following table provides the company’s operating (non-GAAP) earnings for 2024 and 2023. Refer to page 28 for additional information.
| ($ in millions except per share amounts) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For year ended December 31: | 2024 | 2023 | Yr.-to-Yr. Percent Change | |||||||
| Net income as reported (1) | $ | 6,023 | $ | 7,502 | (19.7) | % | ||||
| Income/(Loss) from discontinued operations, net of tax | 8 | (12) | NM | |||||||
| Income from continuing operations (1) | $ | 6,015 | $ | 7,514 | (19.9) | % | ||||
| Non-operating adjustments (net of tax) | ||||||||||
| Acquisition-related charges | 1,456 | 1,292 | 12.7 % | |||||||
| Non-operating retirement-related costs/(income) (1) | 2,668 | (30) | NM | |||||||
| U.S. tax reform impacts | (455) | 95 | NM | |||||||
| Operating (non-GAAP) earnings | $ | 9,684 | $ | 8,870 | 9.2 % | |||||
| Diluted operating (non-GAAP) earnings per share | $ | 10.33 | $ | 9.62 | 7.4 % |
(1)2024 includes the impact of pension settlement charges of $2.4 billion net of tax. Refer to note U, “Retirement-Related Benefits,” for additional information.
NM–Not meaningful
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Macroeconomic Environment
Our business portfolio underpinned by advanced technology and deep consulting expertise positions us uniquely to deliver end-to-end business transformations. Our diversification across geographies, industries, clients and business mix and our recurring revenue base provides some stability in revenue, profit and cash generation. Clients and partners continue to leverage technology to allow businesses to scale, drive efficiencies and fuel sustainable and profitable growth. The economic headwinds driven by factors such as geopolitical tensions, interest rate volatility, supply chain vulnerabilities, demographic shifts and evolving cyber threats are leading clients to manage their discretionary spending, which has impacted certain areas of our Consulting business during 2024.
For the year ended December 31, 2024, movements in global currencies continued to impact our reported year-to-year revenue and profit. We execute hedging programs which defer, but do not eliminate, the impact of currency. The (gains)/losses from these hedging programs are reflected primarily in other (income) and expense. Refer to “Currency Rate Fluctuations,” for additional information.
Financial Performance Summary
In 2024, we reported $62.8 billion in revenue, income from continuing operations of $6.0 billion, which includes the impact of the pension settlement charges of $3.1 billion ($2.4 billion net of tax), and operating (non-GAAP) earnings of $9.7 billion, which excludes the impact of the pension settlement charges. Refer to “Organization of Information,” for additional information. Diluted earnings per share from continuing operations was $6.42 as reported, including an impact of $2.57 from the pension settlement charges, and diluted earnings per share was $10.33 on an operating (non-GAAP) basis. We generated $13.4 billion in cash from operations and $12.7 billion in free cash flow, and returned $6.1 billion to shareholders in dividends. We are pleased with the progress we made in 2024, delivering revenue growth in our re-positioned business and strong cash flow generation. Our 2024 performance demonstrates the success of our focused strategy, enhanced portfolio and sustainable revenue growth. We increased our investment in innovation and talent and completed eleven acquisitions in 2024, strengthening our hybrid cloud and AI capabilities, all while continuing to return value to shareholders through our dividend.
Total revenue grew 1.4 percent year to year as reported and 3 percent adjusted for currency compared to the prior year, led by our Software performance. Software revenue increased 8.3 percent as reported and 9.0 percent adjusted for currency, with strength across our portfolio. Hybrid Platform & Solutions increased 8.1 percent as reported and 8.7 percent adjusted for currency, reflecting growth across all lines of business with double-digit revenue growth in Red Hat and Automation. Transaction Processing increased 8.7 percent as reported and 9.6 percent adjusted for currency, with growth in both recurring and transactional revenue. Consulting revenue decreased 0.9 percent as reported but grew 0.6 percent adjusted for currency, and continued to be impacted by a dynamic market environment as clients reprioritized spending. Infrastructure decreased 3.9 percent year to year as reported and 2.7 percent adjusted for currency, reflecting product cycle dynamics.
From a geographic perspective, Americas revenue decreased 1.3 percent year to year as reported (0.7 percent adjusted for currency). Europe/Middle East/Africa (EMEA) increased 5.1 percent as reported (4.7 percent adjusted for currency). Asia Pacific grew 3.0 percent as reported (7.9 percent adjusted for currency).
Gross margin of 56.7 percent increased 1.2 points year to year, with continued margin expansion driven by portfolio mix and ongoing productivity initiatives. Operating (non-GAAP) gross margin of 57.8 percent increased 1.3 points versus the prior year, due to the same dynamics.
Total expense and other (income) increased 16.2 percent in 2024 versus the prior year primarily driven by the pension settlement charges of $3.1 billion in 2024, higher spending reflecting our continued investment in portfolio innovation to drive our strategy and higher workforce rebalancing charges. This was partially offset by a gain from the sale of certain QRadar Software-as-a-Service (SaaS) assets, the gain on the divestiture of The Weather Company assets, the benefits from productivity and the actions taken to transform our operations, and the effects of currency. Total operating (non-GAAP) expense and other (income) increased 1.8 percent year to year, driven primarily by the factors described above, excluding the pension settlement charges.
Pre-tax income from continuing operations was $5.8 billion in 2024 compared with $8.7 billion in the prior year and pre-tax margin was 9.2 percent, a decrease of 4.8 points versus 2023. The year-to-year performance was primarily driven by the pension settlement charges in 2024 partially offset by our gross margin expansion and the benefits from productivity and the actions taken to transform our operations which enabled investments to drive innovation. The continuing operations effective tax rate for 2024 was (3.8) percent compared to 13.5 percent in 2023. The current-year effective tax rate was primarily driven by the tax impact of the pension settlement charges and the resolution of certain tax audit matters. Net income from continuing operations was $6.0 billion in 2024 compared with $7.5 billion in the prior year and net income from continuing operations margin was 9.6 percent, a decrease of 2.6 points year to year. Operating (non-GAAP) pre-tax income from continuing operations of $11.2 billion increased 8.7 percent year to year and the operating (non-GAAP) pre-tax margin from continuing operations increased 1.2 points to 17.9 percent. Our revenue growth, portfolio mix and productivity initiatives resulted in strong operating (non-GAAP) pre-tax income growth in 2024 compared to the prior year. The operating (non-GAAP) effective tax rate for 2024 was 13.6 percent compared to 14.0 percent
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in 2023. Operating (non-GAAP) income from continuing operations of $9.7 billion increased 9.2 percent and the operating (non-GAAP) income margin from continuing operations of 15.4 percent was up 1.1 points year to year.
Diluted earnings per share from continuing operations, which included an impact of $2.57 from the pension settlement charges, was $6.42 in 2024 compared with $8.15 in 2023. Operating (non-GAAP) diluted earnings per share of $10.33 increased 7.4 percent versus 2023.
At December 31, 2024, the balance sheet remained strong with financial flexibility to support and invest in the business. Cash and cash equivalents, restricted cash and marketable securities at year end were $14.8 billion, an increase of $1.3 billion from December 31, 2023. During 2024, we invested $3.3 billion in acquisitions and returned $6.1 billion to shareholders through dividends. Total debt of $55.0 billion at December 31, 2024 decreased $1.6 billion driven by maturities partially offset by debt issuances.
Total assets increased $1.9 billion ($5.2 billion adjusted for currency) from December 31, 2023 primarily driven by an increase in goodwill mainly related to the StreamSets and webMethods acquisition, and higher cash and cash equivalents. Total liabilities decreased $2.8 billion (increased $0.5 billion adjusted for currency) from December 31, 2023 primarily driven by a decrease in debt and postretirement benefit obligations partially offset by an increase in deferred income. Total equity of $27.4 billion increased $4.8 billion from December 31, 2023, primarily driven by net income, common stock issuances and a decrease in accumulated other comprehensive loss; partially offset by dividends.
During 2024, we generated $13.4 billion in cash from operating activities, compared to $13.9 billion in 2023. While cash provided by financing receivables declined year to year from business variability, we had performance-related improvements within net income driving an increase within cash from operating activities. Our free cash flow was $12.7 billion, an increase of $1.5 billion versus the prior year. Refer to page 35 for additional information on free cash flow. Net cash used in investing activities of $4.9 billion decreased $2.1 billion compared to the prior year, mainly driven by a decrease in cash used in acquisitions, higher cash provided by divestitures and the proceeds from the sale of certain QRadar SaaS assets; partially offset by higher net purchases of marketable securities and other investments. Net cash used in financing activities of $7.1 billion increased $5.3 billion compared to 2023, mainly due to a lower level of debt issuances and a higher level of maturities in the current year.
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DESCRIPTION OF BUSINESS
Please refer to IBM’s Annual Report on Form 10-K filed with the SEC on February 25, 2025, for Item 1A. entitled “Risk Factors.”
IBM is addressing the hybrid cloud and AI opportunity with a platform-centric approach, focused on providing client value through a combination of technology and business expertise. We provide integrated solutions and products that leverage: data, information technology, deep expertise in industries and business processes, with trust and security and a broad ecosystem of partners and alliances. Our hybrid cloud platform and AI technology and services capabilities support clients’ digital transformations and help them engage with their customers and employees in new ways. These solutions draw from an industry-leading portfolio of capabilities in software, consulting services and a deep incumbency in mission-critical systems, all bolstered by one of the world’s leading research organizations.
IBM Strategy
Over the past 5 years, IBM has shifted to higher growth areas, with approximately 75 percent of our business mix in Software and Consulting. Our strategic focus is hybrid cloud and artificial intelligence (AI), today’s most transformative technologies. As clients drive business growth using their existing technology and investing in new ones, they seek flexibility across distributed technology environments and the need to realize value from AI. We have shaped our business to focus on those client needs.
Our strategy aligns with the needs of our clients
Companies are increasingly deploying technology workloads across environments where the business runs, with over 90 percent of executives reporting moving to hybrid cloud architectures (IBM IBV). As organizations continue to face innovation challenges, including increased technical complexity, rapidly growing costs, and scarcity of expertise, AI is an opportunity to unlock unrealized value. However, AI brings similar challenges, including costs of AI models, complexity of AI solutions and its governance, and expertise gaps in integrating AI solutions into business workflows.
To solve these innovation challenges, leading organizations are embracing a hybrid ‘by design’ platform approach. It allows them to take advantage of hybrid multi-cloud by minimizing cost and complexity which simplifies innovation and operations. IBM Consulting has quantified the value of a hybrid by design approach and shown it delivers over three times higher return on investment.
Companies continue to invest in AI and are looking for better approaches to drive enterprise AI adoption. AI is inherently hybrid as it needs to inference, govern, and manage across multiple environments. Conversely, AI simplifies the complexity of hybrid cloud environments through visibility, resource optimization, and automation across platforms and processes.
IBM is strategically positioned to help clients unlock their next chapter of technology-led business growth. It will be built across hybrid multi-cloud and leverage AI. With our portfolio of technology and consulting capabilities, we uniquely help deliver that growth.
IBM’s differentiated portfolio value
IBM Software makes technology that delivers innovation and productivity with capabilities to enable end-to-end enterprise use cases, client usage, consumption, and expansion. We deliver this value in four major areas: Transaction Processing, powering IBM Z to deliver unmatched scalability, security, availability and real-time fraud detection for our client’s mission-critical workloads; Automation, boosting application performance and optimizing costs across clients’ technology operations and reducing overall complexity; Data, accelerating productivity by infusing AI at scale into applications and business processes to drive decisions in real-time; Hybrid cloud platform (Red Hat), unifying on-prem, public and private clouds, and the edge to scale applications and AI models across environments. All capabilities support hybrid cloud deployment and have security and AI embedded throughout.
IBM Consulting provides strategy & technology and intelligent operations services to address clients’ most challenging business goals – including how to be more productive, accelerate growth, and drive innovation. We deliver domain expertise to drive client adoption through our offerings, leveraging hybrid cloud and AI technologies from IBM Software and with strategic partners including AWS, Microsoft, Oracle, SAP, and many others across the ecosystem. IBM Consulting brings speed and scale to innovative solutions that combine industry, domain, and hybrid cloud knowledge together with AI-powered assets, such as IBM Consulting Advantage, a first of its kind AI delivery platform designed to deliver solutions at scale and realize faster time to value, transforming how our consultants work.
IBM Infrastructure enables hybrid cloud environments for mission-critical transactions and AI workloads, while maintaining the highest security and availability. The business is anchored by IBM Z which excels at delivering transaction processing capability with an industry-first integrated on-chip AI accelerator designed for high-speed, latency-optimized inferencing to deliver unmatched throughput, availability, and security. Our distributed infrastructure offerings, Power, Storage, and Cloud, accelerate client’s digital transformations while our Infrastructure Support delivers lifecycle services enhanced with AI to optimize hybrid cloud environments.
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In support for each business segment, our AI strategy focuses on four key differentiators to help address adoption and challenges: Open, Cost Efficient, Hybrid and Domain Expertise, which we deliver across our portfolio. We enable cheaper inferencing built for hybrid cloud architectures with our Red Hat AI portfolio. We provide small, open Granite models that deliver better performance at a fraction of the price. We embed domain expertise in our models, technologies, and consulting offerings to speed client adoption and value.
IBM Research continues to demonstrate the ability to transition research to market-ready solutions; reinventing how work gets done and building on its legacy of transforming innovation in computing into client-grade solutions. In 2024, we continued to innovate around hybrid cloud and AI which created new business opportunities for IBM, including Granite 3.0 models and InstructLab. In quantum computing, we continue to progress along our Quantum Development & Innovation Roadmap, including the release of the Heron quantum chip and launch of Qiskit 1.0 software development kit.
In addition to organic innovation, we accelerate our strategy and client value with inorganic investments. Areas of focus include hybrid cloud, data, and AI technology along with strategic consulting capabilities. In 2024 IBM closed multiple deals, the most material being the acquisition of assets from Software AG to bolster our automation, data and AI portfolios, and Neural Magic to fuel optimized generative AI innovation across hybrid cloud. Additionally, we announced our intention to acquire HashiCorp, adding advanced capabilities in hybrid multi-cloud infrastructure automation and orchestration.
Hybrid cloud and AI together have the power to unleash business productivity. IBM can bring hybrid cloud and AI to life for clients through our portfolio across the various business segments. Each of our business segments contribute to and benefit from the hybrid cloud and AI strategy. Clients realize greater value when complementary parts of the portfolio come together. For example, within Consulting, we have the world’s largest Red Hat practice differentiated with hybrid by design methodologies, with Consulting Advantage used to leverage AI across every stage of the project lifecycle. In IBM Z, watsonx code assistant for Z uses AI to accelerate modernization journeys, delivering more value to clients.
Collaborating to create value with clients and ecosystem partners
Building our ecosystem is core to our overall strategy, focusing on helping clients transform their core operations and create new sources of competitive advantage through the application of AI and hybrid cloud technologies. Our approach to client engagement allows us to meet clients where they are. We bring our next-generation innovations and core platforms to a wide range of clients and partners through our signature THINK event tour and IBM TechXchange conference. The Partner Plus program makes it easy for partners to deepen technical expertise on IBM products, allowing clients more choice on who to partner with. Additionally, we continue to co-invest with our strategic partners – Adobe, AWS, Microsoft, Oracle, Palo Alto Networks, Salesforce, SAP, ServiceNow – to amplify joint impact for our clients by embedding IBM technology into core platforms that run their businesses.
We also bring product innovations to clients through use cases, our internal “client zero” productivity proof points, and technical experiences to demonstrate the value of our technology as a source of competitive advantage. For example, we have resolved 94 percent of low-level HR inquiries with our AskHR assistant, built on watsonx, freeing up HR professionals to focus on more complex issues. We believe that being a client zero exemplar accelerates our product roadmap and commercial success in addition to delivering productivity to the business.
Business Segments and Capabilities
IBM operates in more than 175 countries around the world. Our platform-centric hybrid cloud and AI strategy is executed through our operations and consists of four business segments: Software, Consulting, Infrastructure and Financing.
In the first quarter of 2025, we announced changes to the reported revenue categories within our Software and Consulting reportable segments effective January 1, 2025. These changes will not impact our Consolidated Financial Statements or our reportable segments. Refer to “Looking Forward,” for additional information.
Software
Software provides software solutions that address client needs for a hybrid cloud platform, data and AI, automation, and security on their journey to hybrid cloud. It includes all software, except operating system software reported in the Infrastructure segment.
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Software comprises two business areas – Hybrid Platform & Solutions and Transaction Processing, which have the following capabilities:
Hybrid Platform & Solutions: includes software, infused with AI, to help clients operate, manage and optimize their IT resources and business processes within hybrid, multi-cloud environments. It includes the following:
Red Hat: provides enterprise open-source solutions, for hybrid, multi-cloud environments, which includes Red Hat Enterprise Linux (RHEL), OpenShift, our hybrid cloud platform, as well as Ansible.
Automation: optimizes processes from business workflows to IT operations with AI-powered automation. Automation includes software for business automation, IT automation, integration and application runtimes.
Data & AI: accelerates data-driven agendas by infusing AI throughout the enterprise, empowering intelligent decision making. The portfolio includes capabilities that simplify data consumption through data fabric with data management, optimize lifecycle management, and make better predictions through business analytics. Data & AI capabilities facilitate sustainable, resilient businesses and enable intelligent management of enterprise assets and supply chains with environmental intelligence.
Security: creates a risk-aware, secure business by gaining real-time threat insights, orchestrating actions and automating responses across all touchpoints, in line with a zero-trust security strategy. Security includes software for data security, identity and access management, and threat management.
Transaction Processing: supports clients’ mission-critical, on-premise workloads in industries such as banking, airlines and retail. This includes transaction processing software such as Customer Information Control System and storage software, as well as the analytics and integration software running on IBM operating systems such as DB2 and WebSphere running on z/OS.
Consulting
Consulting provides deep domain, technical, and industry expertise and market-leading capabilities in business transformation, technology implementation and managed services, including cloud managed and application services. Consulting designs, builds and operates technology and business processes based on open, hybrid cloud architectures leveraging the power of generative AI, with IBM technology and ecosystem partner technologies. Consulting uses its IBM Garage method and assets deployed through IBM Consulting Advantage to convene experts to co-create solutions with clients to accelerate their digital transformations through AI and automation.
Consulting comprises three business areas – Business Transformation, Technology Consulting and Application Operations, which have the following capabilities:
Business Transformation: provides strategy, process design, system implementation and operations services to improve and transform key experiences and business processes. These services deploy AI and automation in business processes to exploit the value of data and include an ecosystem of partners alongside IBM technology, including strategic partnerships with Adobe, Oracle, Salesforce and SAP, among others.
Technology Consulting: helps clients architect and implement solutions securely across cloud platforms, including Amazon, Microsoft, Palo Alto Networks, and IBM, and deploy strategies to transform the enterprise experience and enable innovation, including data transformation for AI with watsonx and application modernization for hybrid cloud with Red Hat OpenShift.
Application Operations: focuses on managing, optimizing, orchestrating, and securing custom application and ISV packages for clients. Services include application management, platform engineering, and security services across hybrid cloud environments.
Infrastructure
Infrastructure provides trusted and secure solutions for hybrid cloud and is optimized for infusing AI into mission-critical transactions.
Infrastructure comprises two business areas – Hybrid Infrastructure and Infrastructure Support, which have the following capabilities:
Hybrid Infrastructure: provides clients with innovative infrastructure platforms to help meet the new requirements of hybrid multi-cloud and enterprise AI workloads leveraging flexible and as-a-service consumption models. Hybrid Infrastructure includes IBM Z and Distributed Infrastructure.
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IBM Z: the premier transaction processing platform with leading security, resilience and scale, highly optimized for mission-critical, high-volume transaction workloads and enabled for enterprise AI and hybrid cloud. It includes IBM Z and LinuxONE, with a range of high-performance systems designed to address enterprise computing capacity, security and performance needs, z/OS, a security-rich, high-performance enterprise operating system, as well as Linux and other operating systems.
Distributed Infrastructure: includes Power, Storage and IBM Cloud Infrastructure-as-a-Service (IaaS). Power consists of high-performance servers, designed and engineered for data intensive and AI-enabled workloads and optimized for hybrid cloud and Linux. The Storage portfolio consists of a broad range of storage hardware and software-defined offerings, including Z-attach and distributed flash, tape solutions, software-defined storage controllers, data protection software and network-attach storage. IBM Cloud IaaS is built on enterprise-grade hardware with leading security and compliance capabilities and offers flexible computing options across architectures to meet client workload needs.
Infrastructure Support: delivers comprehensive, proactive and AI-enabled maintenance and support services to maintain and improve the availability and value of clients’ IT infrastructure (hardware and software) both on-premises and in the cloud including maintenance for IBM products and other technology products.
Financing
Financing facilitates IBM clients’ acquisition of hardware, software and services through its financing solutions. The financing arrangements are predominantly for products or services that are critical to the end users’ business operations and support IBM’s hybrid cloud and AI strategy. Financing conducts a comprehensive credit evaluation of its clients prior to extending financing. As a captive financier, Financing has the benefit of both deep knowledge of its client base and a clear insight into the products and services financed. These factors allow the business to effectively manage two of the primary risks associated with financing, credit and residual value, while generating strong returns on equity.
Financing comprises the following two business areas – Client Financing and Commercial Financing:
Client Financing: lease, installment payment plan and loan financing to end-user clients for terms generally up to seven years. Assets financed are primarily new and used IBM hardware, software and services.
Commercial Financing: short-term working capital financing to business partners and distributors primarily of IBM products and services. The company has an existing agreement with a third-party investor to sell IBM short-term commercial financing receivables on a revolving basis. Refer to note K, “Financing Receivables,” for additional information.
Human Capital
Employees and Related Workforce
| (In thousands) | |
|---|---|
| For the year ended December 31: | 2024 |
| IBM/wholly owned subsidiaries | 270.3 |
| Less-than-wholly owned subsidiaries | 8.9 |
| Complementary (1) | 14.2 |
(1)The complementary workforce is an approximation of equivalent full-time employees hired under temporary, part-time and limited-term employment arrangements to meet specific business needs in a flexible and cost-effective manner.
As a globally integrated enterprise, IBM operates in more than 175 countries. Our highly skilled global workforce is reflective of the work we do for clients in support of their digital transformations and mission-critical operations through our focus on hybrid cloud and AI. Our employees are among the world’s leading experts in hybrid cloud, AI, quantum computing, cybersecurity and industry-specific solutions. We believe our success depends on the caliber of our talent and the engagement and inclusion of IBMers in the workplace.
Talent, Skills and Culture
At IBM, we’re committed to attracting, developing and retaining top talent in a dynamic and competitive environment. Our employee value proposition offers a compelling combination of competitive compensation and exciting career opportunities in the development and delivery of innovative technologies that transform businesses worldwide. Our value proposition and talent strategy are designed to retain our talented professionals.
We are continuously transforming and developing our talent through a combination of learning and hiring. In 2024, we focused on adding skills in key areas such as consulting and technical expertise, while also scaling our capacity in strategically important markets. We’re committed to upskilling and reskilling our workforce, and our digital learning and career platforms are designed to provide employees with the resources they need to build strategic skills and advance their careers. We believe that sharing candid
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feedback is essential to helping our employees develop their skills and elevate their performance, which is critical to our ability to transform and evolve.
Employee engagement is a key indicator of employee well-being and dedication to our mission, purpose and values. We conduct an annual engagement survey to assess the health of our growth culture and employee sentiment. In 2024, over 200,000 employees globally participated in the survey, providing valuable insights that we are using to enhance the employee experience, transform our culture, and improve our interactions with clients and partners. For the fourth year in a row, more than eight out of ten employees who participated in the survey responded that they felt engaged at work, a testament to our industry-leading talent practices.
An inclusive workplace serves as a catalyst for heightened innovation, agility, and overall performance. This environment fuels business growth, sustainable business outcomes and differentiated value to our clients. This is evident in our ability to attract and retain some of the industry's most skilled and talented individuals. Our goal is to ensure individuals from all backgrounds feel a sense of belonging, nurture their talents and advance in their careers. We strive to help all employees build new capabilities, explore various career paths, and engage with mentors to progress in their professional journeys. Once again, our efforts have resulted in nearly nine out of ten of employees who participated in the engagement survey feeling empowered to be their authentic selves at work.
We are committed to pay equity and transparency, fostering an environment of equal pay for equal work regardless of gender, race, or other personal characteristics. Statistical pay equity assessments are conducted across all countries with IBM employees, reinforcing our dedication to our longstanding pay equity practice.
Health, Safety and Well-Being
IBM demonstrates an unwavering commitment to fostering a culture of health, safety, and well-being for its employees. This commitment is reflected in our comprehensive Health & Safety Management System (HSMS), which is externally certified and aims to create a healthy and safe work environment, minimize work-related injuries and illnesses, and empower our workforce to take an active role in managing health and safety risks.
Recognizing employees as our most valuable asset, we have seamlessly integrated well-being into every facet of our business operations. We believe that our employees perform best at work, at home and in the communities where they live and work when their well-being is supported. We believe in not taking a one-size-fits-all approach and strive to provide programs that are culturally relevant and inclusive to address the needs of a global employee population. We take a holistic approach to well-being, not only focusing on fundamental safety items but also addressing physical, mental and financial health.
Access to well-being services and resources are offered through onsite activities and partnerships with external vendors, among other methods of delivery. IBMers worldwide have confidential, 24/7 access to critical mental health support through employee assistance programs and supplemental resources. Other programs include training for employees on resilience, ergonomics, and financial well-being.
In 2024, a resilience-building tool and a digital well-being solution were made available to all IBM employees worldwide. These resources offer a personalized approach to assist IBMers with making small changes – with big results. These resources foster healthier habits focused on physical, mental, and emotional well-being.
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YEAR IN REVIEW
Results of Continuing Operations
Segment Details
As discussed in the “Organization of Information” section, we made changes to our organizational structure and management system in the first quarter of 2024. With these changes, we revised our reportable segments and updated the title of our segment performance metric from pre-tax income from continuing operations to segment profit. Prior-year results have been recast to reflect the January 2024 segment changes as described in note D, “Segments.”
The table below presents each reportable segment’s revenue and gross margin results, followed by an analysis of the 2024 versus 2023 reportable segment results. The segment details below are presented under our historical reported revenue categories. Refer to “Looking Forward” for changes to the revenue categories reported within our Software and Consulting reportable segments effective in the first quarter of 2025. These changes will not impact our Consolidated Financial Statements or our reportable segments.
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 (1) | Yr.-to-Yr. Percent/ Margin Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Revenue | |||||||||||||
| Software | $ | 27,085 | $ | 25,011 | 8.3 | % | 9.0 | % | |||||
| Gross margin | 83.7 | % | 82.9 | % | 0.8 | pts. | |||||||
| Consulting | 20,692 | 20,884 | (0.9) | % | 0.6 | % | |||||||
| Gross margin | 27.0 | % | 26.8 | % | 0.3 | pts. | |||||||
| Infrastructure | 14,020 | 14,593 | (3.9) | % | (2.7) | % | |||||||
| Gross margin | 55.8 | % | 56.1 | % | (0.3) | pts. | |||||||
| Financing | 713 | 741 | (3.7) | % | (2.5) | % | |||||||
| Gross margin | 47.9 | % | 48.1 | % | (0.3) | pts. | |||||||
| Other | 243 | 632 | (61.6) | % | (61.7) | % | |||||||
| Gross margin | (352.8) | % | (87.4) | % | (265.3) | pts. | |||||||
| Total revenue | $ | 62,753 | $ | 61,860 | 1.4 | % | 2.5 | % | |||||
| Total gross profit | $ | 35,551 | $ | 34,300 | 3.6 | % | |||||||
| Total gross margin | 56.7 | % | 55.4 | % | 1.2 | pts. | |||||||
| Non-operating adjustments | |||||||||||||
| Amortization of acquired intangible assets | 724 | 631 | 14.6 | % | |||||||||
| Operating (non-GAAP) gross profit | $ | 36,275 | $ | 34,931 | 3.8 | % | |||||||
| Operating (non-GAAP) gross margin | 57.8 | % | 56.5 | % | 1.3 | pts. |
(1)Recast to reflect January 2024 segment changes.
Software
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 (1) | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Software revenue | $ | 27,085 | $ | 25,011 | 8.3 | % | 9.0 | % | |||||
| Hybrid Platform & Solutions | $ | 18,808 | $ | 17,396 | 8.1 | % | 8.7 | % | |||||
| Red Hat | 11.4 | 12.0 | |||||||||||
| Automation | 14.2 | 14.8 | |||||||||||
| Data & AI | 1.6 | 2.2 | |||||||||||
| Security | 0.8 | 1.5 | |||||||||||
| Transaction Processing | 8,277 | 7,615 | 8.7 | 9.6 |
(1)Recast to reflect January 2024 segment changes.
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Software revenue of $27,085 million increased 8.3 percent as reported (9.0 percent adjusted for currency) in 2024 compared to the prior year, reflecting growth across all lines of business with double-digit growth in Red Hat and Automation and high single-digit growth in Transaction Processing. This revenue performance reflects the investments we have been making in Software, both organically and through acquisitions. Our investments in generative AI are contributing to growth, as we had strong demand for our generative AI products such as watsonx, Concert and our AI assistants. We also launched new products in the fourth quarter of 2024 including our next generation of watsonx Code Assistant and Guardium Quantum Safe. In 2024, we also had increased revenue contribution from acquisitions compared to the prior year, including Apptio and StreamSets and webMethods. In addition, we had solid growth in our recurring revenue and double-digit growth in our transactional software revenue in 2024, as we accelerated growth through innovation across our Software portfolio.
Hybrid Platform & Solutions revenue of $18,808 million increased 8.1 percent as reported (8.7 percent adjusted for currency) in 2024 compared to the prior year. Within Hybrid Platform & Solutions, Red Hat revenue increased 11.4 percent as reported (12.0 percent adjusted for currency), which reflects the continued demand for our hybrid cloud solutions as clients are prioritizing application modernization on OpenShift containers and Ansible automation to optimize their IT spending and reduce operational complexity. In 2024, we had double-digit revenue growth in OpenShift and Ansible, and high single-digit revenue growth in RHEL. The growth in OpenShift revenue reflects increased volume in OpenShift Virtualization engagements, and we exited 2024 with OpenShift annual recurring revenue of $1.4 billion. Automation revenue increased 14.2 percent as reported (14.8 percent adjusted for currency), driven by our SaaS subscription offerings such as AIOps and Management, which includes the higher revenue contribution from Apptio. Data & AI revenue increased 1.6 percent as reported (2.2 percent adjusted for currency), with strong growth in Data Fabric and our AI assistant for Customer Care, driven by client demand for our watsonx platform offerings, and strength in asset and supply chain management software which helps clients run sustainable operations. Security revenue increased 0.8 percent as reported (1.5 percent adjusted for currency), with revenue growth in data security and identity and access management, partially offset by a revenue decline in security threat management.
Across Hybrid Platform & Solutions, our annual recurring revenue (ARR) was $15.3 billion exiting 2024, growing at a double-digit rate compared to the prior year. ARR is a key performance metric management uses to assess the health and growth trajectory of our Hybrid Platform & Solutions business within the Software segment. The metric was updated in the first quarter of 2024 to reflect the organizational changes described in the “Organization of Information” section above, and to simplify the calculation. ARR is calculated by using the current quarter’s recurring revenue and then multiplying that value by four. This value includes the following consumption models: (1) software subscription agreements, including committed term licenses, (2) as-a-service arrangements such as SaaS and PaaS, and (3) maintenance and support contracts. ARR should be viewed independently of revenue as this performance metric and its inputs may not represent revenue that will be recognized in future periods.
Transaction Processing revenue of $8,277 million increased 8.7 percent as reported (9.6 percent adjusted for currency) in 2024 compared to the prior year. The performance in 2024 is the result of the combination of clients' growing capacity demands, solid renewal rates, and increased contribution from our generative AI products, including watsonx code assistant for Z. This growth reflects the innovation and value of our transaction processing software, which helps our clients manage their most mission-critical workloads.
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 (1) | Yr.-to-Yr. Percent/ Margin Change | |||||||
| Software | ||||||||||
| Gross profit | $ | 22,658 | $ | 20,721 | 9.3 | % | ||||
| Gross profit margin | 83.7 | % | 82.9 | % | 0.8 | pts. | ||||
| Segment profit | $ | 8,684 | $ | 7,499 | 15.8 | % | ||||
| Segment profit margin | 32.1 | % | 30.0 | % | 2.1 | pts. |
(1)Recast to reflect January 2024 segment changes.
Software gross profit margin of 83.7 percent in 2024 increased 0.8 points compared to the prior year. Segment profit of $8,684 million increased 15.8 percent and pre-tax margin of 32.1 percent increased 2.1 points compared to the prior year. The year-to-year increases in segment profit and profit margin reflect our operating leverage driven by our revenue performance and the benefits of the productivity actions taken in 2024; partially offset by key investments across our software portfolio.
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Consulting
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 (1) | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Consulting revenue | $ | 20,692 | $ | 20,884 | (0.9) | % | 0.6 | % | |||||
| Business Transformation | $ | 9,347 | $ | 9,179 | 1.8 | % | 3.2 | % | |||||
| Technology Consulting | 3,653 | 3,775 | (3.2) | (1.5) | |||||||||
| Application Operations | 7,692 | 7,930 | (3.0) | (1.5) |
(1)Recast to reflect January 2024 segment changes.
Consulting revenue of $20,692 million decreased 0.9 percent as reported, but increased 0.6 percent adjusted for currency in 2024 compared to the prior year. We had year-to-year revenue growth in Business Transformation, while revenue declined in Technology Consulting and Application Operations in 2024. During 2024, we operated in a dynamic macroeconomic environment following our strong performance in 2023, as clients reprioritized their IT spend toward digital transformation and AI initiatives for cost optimization and operational efficiency. We continued to focus on rapidly evolving our offerings and enhancing investments in skills and capabilities to align with these priorities. Our ability to address client demands contributed to Consulting signings growth in 2024 compared to the prior year. Our generative AI offerings contributed to this signings growth, as clients recognized the value we bring in accelerating their digital transformations through our extensive industry and enterprise AI expertise. Our Red Hat consulting practice grew at a double-digit rate in 2024, with revenue contribution across Consulting and ended the year with total revenue of approximately $3 billion. In addition, Consulting revenue and signings generated through our strategic partnerships continued to grow, contributing double-digit revenue growth year to year. We are actively investing to enhance our skills and capabilities to address our clients’ top priorities, including our fourth-quarter 2024 acquisition of Accelalpha, a global Oracle services provider.
Business Transformation revenue of $9,347 million increased 1.8 percent as reported (3.2 percent adjusted for currency) compared to the prior year, driven by revenue growth in transformation projects for finance, supply chain, and data.
Technology Consulting revenue of $3,653 million decreased 3.2 percent as reported (1.5 percent adjusted for currency), driven by a decline in client spending on application development; partially offset by revenue growth in cloud-based application modernization projects.
Application Operations revenue of $7,692 million decreased 3.0 percent as reported (1.5 percent adjusted for currency), as clients reprioritized spending away from on-premise customized services.
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 (1) | Yr.-to-Yr. Percent/ Margin Change | |||||||
| Consulting | ||||||||||
| Gross profit | $ | 5,589 | $ | 5,588 | 0.0 | % | ||||
| Gross profit margin | 27.0 | % | 26.8 | % | 0.3 | pts. | ||||
| Segment profit | $ | 2,054 | $ | 2,130 | (3.6) | % | ||||
| Segment profit margin | 9.9 | % | 10.2 | % | (0.3) | pts. |
(1)Recast to reflect January 2024 segment changes.
Consulting gross profit margin increased 0.3 points to 27.0 percent compared to the prior year. Segment profit of $2,054 million decreased 3.6 percent and segment profit margin decreased 0.3 points to 9.9 percent compared to the prior year. The segment profit and profit margin performance reflects the investment in skills and capabilities we have made to meet the priorities of our clients, partially offset by the benefits from the productivity actions we took in 2024.
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Consulting Signings and Book-to-Bill
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 (1) | Yr.-to-Yr. Percent Change | Yr.-to-Yr.Percent ChangeAdjusted forCurrency | |||||||||
| Total Consulting signings | $ | 25,103 | $ | 24,305 | 3.3 | % | 4.7 | % |
(1)Recast to reflect January 2024 segment changes.
Consulting signings grew 3.3 percent as reported (4.7 percent adjusted for currency) in 2024, driven by our strong performance in signings in the fourth quarter of 2024. This performance reflects our ability to address client demands and the contribution of our generative AI solutions that help clients accelerate their digital transformations. Our book-to-bill ratio over the trailing twelve months was 1.21. Book-to-bill represents the ratio of IBM Consulting signings to its revenue over the same period and is a useful indicator of the demand for our business over time.
Signings are management’s initial estimate of the value of a client’s commitment under a services contract within IBM Consulting. There are no third-party standards or requirements governing the calculation of signings. The calculation used by management involves estimates and judgments to gauge the extent of a client’s commitment, including the type and duration of the agreement and the presence of termination charges or wind-down costs.
Contract extensions and increases in scope are treated as signings only to the extent of the incremental new value. Total signings can vary over time due to a variety of factors including, but not limited to, the timing of signing a small number of larger contracts. Signings associated with an acquisition will be recognized on a prospective basis.
Management believes the estimated values of signings disclosed provide an indication of our forward-looking revenue. Signings are used to monitor the performance of the business and viewed as useful information for management and shareholders. The conversion of signings into revenue may vary based on the types of services and solutions, contract duration, customer decisions, and other factors, which may include, but are not limited to, the macroeconomic environment.
Infrastructure
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Infrastructure revenue | $ | 14,020 | $ | 14,593 | (3.9) | % | (2.7) | % | |||||
| Hybrid Infrastructure | $ | 8,913 | $ | 9,215 | (3.3) | % | (2.3) | % | |||||
| IBM Z | (10.0) | (8.9) | |||||||||||
| Distributed Infrastructure | 1.6 | 2.6 | |||||||||||
| Infrastructure Support | 5,107 | 5,377 | (5.0) | (3.4) |
Infrastructure revenue of $14,020 million decreased 3.9 percent as reported (2.7 percent adjusted for currency) as compared to the prior year, reflecting product cycle dynamics within Hybrid Infrastructure and Infrastructure Support.
Hybrid Infrastructure revenue of $8,913 million decreased 3.3 percent as reported (2.3 percent adjusted for currency) as compared to the prior year. Within Hybrid Infrastructure, IBM Z revenue decreased 10.0 percent as reported (8.9 percent adjusted for currency) on a year-to-year basis. At the end of 2024, z16 was in its eleventh quarter of availability, and the combination of resiliency, reliability, and security of this platform continues to resonate with clients. The total revenue performance from the z16 program has outpaced prior Z cycles, and program-to-date installed MIPS have increased more than 30 percent as clients’ capacity needs continued to grow. IBM Z remains an enduring platform for mission-critical workloads, driving hardware adoption as well as related software, storage and services. Distributed Infrastructure revenue increased 1.6 percent as reported (2.6 percent adjusted for currency), driven primarily by double-digit growth in Storage systems, partially offset by a decline in cloud platform revenue. Storage revenue performance was driven by growth in high-end storage tied to the z16 platform and solutions tailored to protect, manage and access data for generative AI. In the fourth quarter of 2024, we introduced new innovation within Storage designed to give clients the ability to scale storage capacity to meet the growing data demands to support the next generation of AI workloads and projects.
Infrastructure Support revenue of $5,107 million decreased 5.0 percent as reported (3.4 percent adjusted for currency), driven by volume declines in support of non-IBM equipment and IBM product cycle dynamics.
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| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 (1) | Yr.-to-Yr. Percent/ Margin Change | |||||||
| Infrastructure | ||||||||||
| Gross profit | $ | 7,819 | $ | 8,187 | (4.5) | % | ||||
| Gross profit margin | 55.8 | % | 56.1 | % | (0.3) | pts. | ||||
| Segment profit | $ | 2,450 | $ | 2,828 | (13.4) | % | ||||
| Segment profit margin | 17.5 | % | 19.4 | % | (1.9) | pts. |
(1)Recast to reflect January 2024 segment changes.
Infrastructure gross profit margin decreased 0.3 points to 55.8 percent in 2024 compared to the prior year, reflecting product cycle dynamics within both Hybrid Infrastructure and Infrastructure Support. Segment profit of $2,450 million decreased 13.4 percent and segment profit margin decreased 1.9 points to 17.5 percent primarily driven by product cycle dynamics and the investments in innovation we continued to make across IBM Z, Power and Storage systems in support of our clients’ increasing demand for capacity, reliability and security, and the integration of generative AI across their enterprises. The impact to segment profit from these increased investments was partially offset by a year-to-year increase in intellectual property and custom development income in 2024.
Financing
Refer to pages 41 through 42 for a discussion of Financing’s segment results.
Geographic Revenue
In addition to the revenue presentation by reportable segment, we also measure revenue performance on a geographic basis.
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Total revenue | $ | 62,753 | $ | 61,860 | 1.4 | % | 2.5 | % | |||||
| Americas | $ | 31,266 | $ | 31,666 | (1.3) | % | (0.7) | % | |||||
| Europe/Middle East/Africa | 19,429 | 18,492 | 5.1 | 4.7 | |||||||||
| Asia Pacific | 12,058 | 11,702 | 3.0 | 7.9 |
Geographic revenue performance for 2024 as compared to 2023:
Americas revenue decreased 1.3 percent as reported and 0.7 percent adjusted for currency. The U.S. decreased 0.5 percent. Canada decreased 4.5 percent as reported and 2.9 percent adjusted for currency. Latin America decreased 3.5 percent as reported, but was flat adjusted for currency. Within Latin America, Brazil revenue decreased 9.4 percent as reported and 5.0 percent adjusted for currency.
EMEA revenue increased 5.1 percent as reported and 4.7 percent adjusted for currency. Germany increased 14.5 percent as reported and 15.1 percent adjusted for currency. The UK increased 4.3 percent as reported and 1.8 percent adjusted for currency. Italy increased 3.5 percent as reported and 3.9 percent adjusted for currency. France was flat both as reported and adjusted for currency.
Asia Pacific revenue increased 3.0 percent as reported and 7.9 percent adjusted for currency. Japan revenue increased 7.6 percent as reported and 16.2 percent adjusted for currency. China decreased 7.2 percent as reported and 6.1 percent adjusted for currency. Australia decreased 3.6 percent as reported and 2.6 percent adjusted for currency. India decreased 1.5 percent as reported, but was flat adjusted for currency.
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Total Expense and Other (Income)
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 | Yr.-to-Yr. Percent/ Margin Change | |||||||
| Total expense and other (income) (1) | $ | 29,754 | $ | 25,610 | 16.2 | % | ||||
| Non-operating adjustments | ||||||||||
| Amortization of acquired intangible assets | (1,107) | (996) | 11.1 | |||||||
| Acquisition-related charges | (122) | (33) | 271.1 | |||||||
| Non-operating retirement-related (costs)/income (1) | (3,457) | 39 | NM | |||||||
| Operating (non-GAAP) expense and other (income) | $ | 25,068 | $ | 24,620 | 1.8 | % | ||||
| Total expense-to-revenue ratio | 47.4 | % | 41.4 | % | 6.0 pts. | |||||
| Operating (non-GAAP) expense-to-revenue ratio | 39.9 | % | 39.8 | % | 0.1 pts. |
(1)2024 includes the impact of pension settlement charges of $3.1 billion. Refer to note U, “Retirement-Related Benefits,” for additional information.
NM–Not meaningful
Our expense dynamics in 2024 reflect our continued investment to execute our hybrid cloud and AI strategy. We remain focused on our productivity initiatives as we digitally transform our business processes and scale AI within IBM. This includes simplifying our application and infrastructure environments, aligning our teams by workflow and enabling a higher value-add workforce through automation and AI-driven efficiencies. These productivity initiatives allowed for continued investments to drive innovation in our portfolio.
Total expense and other (income) increased 16.2 percent in 2024 versus the prior year primarily driven by the pension settlement charges of $3.1 billion in 2024, higher spending reflecting our continued investment in portfolio innovation to drive our strategy and higher workforce rebalancing charges; partially offset by the benefits from productivity and the actions taken to transform our operations, higher gains from divestitures, and the effects of currency.
Total operating (non-GAAP) expense and other (income) increased 1.8 percent year to year, driven primarily by the factors described above, excluding the pension settlement charges.
For additional information regarding total expense and other (income) for both expense presentations, refer to the following analyses by category.
Selling, General and Administrative Expense
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 | Yr.-to-Yr. Percent Change | |||||||
| Selling, general and administrative expense | ||||||||||
| Selling, general and administrative–other | $ | 16,047 | $ | 15,706 | 2.2 | % | ||||
| Advertising and promotional expense | 1,173 | 1,237 | (5.2) | |||||||
| Workforce rebalancing charges | 696 | 438 | 58.8 | |||||||
| Amortization of acquired intangible assets | 1,105 | 995 | 11.0 | |||||||
| Stock-based compensation | 690 | 616 | 12.0 | |||||||
| Provision for/(benefit from) expected credit loss expense | (21) | 10 | NM | |||||||
| Total selling, general and administrative expense | $ | 19,688 | $ | 19,003 | 3.6 | % | ||||
| Non-operating adjustments | ||||||||||
| Amortization of acquired intangible assets | (1,105) | (995) | 11.0 | |||||||
| Acquisition-related charges | (55) | (44) | 23.8 | |||||||
| Operating (non-GAAP) selling, general and administrative expense | $ | 18,529 | $ | 17,964 | 3.1 | % |
NM–Not meaningful
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Total selling, general and administrative (SG&A) expense increased 3.6 percent in 2024 versus 2023, driven primarily by the following factors:
•Higher net spending (3 points), including expenses of acquired businesses (1 point), as a result of our continued investment to drive our hybrid cloud and AI strategy; partially offset by benefits from productivity and the actions taken to transform our operations; and
•Higher workforce rebalancing charges (1 point) to address stranded costs and accelerate our productivity initiatives; partially offset by
•The effects of currency (1 point).
Operating (non-GAAP) SG&A expense increased 3.1 percent year to year primarily driven by the same factors.
Expected credit loss was a benefit of $21 million in 2024 as compared to a provision of $10 million in 2023. The year-to-year change was primarily driven by lower specific reserve requirements in the current year. Refer to “Receivables and Allowances” section on page 25 for additional information.
Research, Development and Engineering Expense
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 | Yr.-to-Yr. Percent Change | |||||||
| Total research, development and engineering | $ | 7,479 | $ | 6,775 | 10.4 | % |
Research, development and engineering (RD&E) expense increased 10.4 percent in 2024 versus 2023, primarily driven by investments to drive innovation in AI, hybrid cloud and quantum, as well as in Infrastructure ahead of our next IBM Z cycle in 2025.
Intellectual Property and Custom Development Income
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 | Yr.-to-Yr. Percent Change | |||||||
| Intellectual property income (1) (2) | $ | 329 | $ | 374 | (12.1) | % | ||||
| Custom development income | 667 | 485 | 37.5 | |||||||
| Total | $ | 996 | $ | 860 | 15.9 | % |
(1)Includes licensing, royalty-based fees and sales.
(2)Prior-year amounts have been reclassified to conform to the change in 2024 presentation.
Total Intellectual Property and Custom Development Income increased 15.9 percent in 2024 compared to 2023. The increase was primarily driven by joint development and licensing agreements with a Japanese consortium to leverage our intellectual property and expertise on advanced semiconductors.
The timing and amount of licensing, sales or other transfers of IP may vary significantly from period to period depending upon the timing of licensing agreements, economic conditions, industry consolidation and the timing of new patents and know-how development.
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Other (Income) and Expense
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 | Yr.-to-Yr. Percent Change | |||||||
| Other (income) and expense | ||||||||||
| (Gains)/losses on foreign currency transactions | $ | (458) | $ | 116 | NM | |||||
| (Gains)/losses on derivative instruments (1) | 515 | (17) | NM | |||||||
| Interest income | (747) | (670) | 11.4 | % | ||||||
| Net (gains)/losses from securities and investment assets | (20) | (39) | (49.4) | |||||||
| Retirement-related costs/(income) | 3,457 | (39) | NM | |||||||
| Other | (877) | (266) | 230.3 | |||||||
| Total other (income) and expense | $ | 1,871 | $ | (914) | NM | |||||
| Non-operating adjustments | ||||||||||
| Amortization of acquired intangible assets | (2) | (1) | 144.6 | |||||||
| Acquisition-related charges (1) | (68) | 11 | NM | |||||||
| Non-operating retirement-related costs/(income) | (3,457) | 39 | NM | |||||||
| Operating (non-GAAP) other (income) and expense | $ | (1,656) | $ | (866) | 91.3 | % |
(1)2024 and 2023 include the impact of a $68 million loss and $12 million gain, respectively, recognized on foreign exchange derivative contracts entered into by the company prior to the acquisition of StreamSets and webMethods from Software AG. Refer to note S, “Derivative Financial Instruments,” for additional information.
NM–Not meaningful
Total other (income) and expense was $1,871 million of expense in 2024 compared to income of $914 million in 2023. The year-to-year change was primarily driven by:
•Non-operating retirement-related cost of $3,457 million in the current-year period versus $39 million of income in the prior-year period primarily driven by the impact of the pension settlement charges of $3,113 million in 2024 and an increase in recognized actuarial losses due to the change in amortization period of the Qualified PPP, effective January 1, 2024. Refer to note U, “Retirement-Related Benefits,” for additional information; and
•Lower gains on land/building dispositions ($126 million) included in “Other”; partially offset by
•A gain of $349 million from the sale of certain QRadar SaaS assets in 2024, included in “Other”. Refer to note E, “Acquisitions & Divestitures,” for additional information; and
•Higher gains on divestitures ($206 million) primarily driven by the divestiture of The Weather Company assets ($243 million), included in “Other”. Refer to note E, “Acquisitions & Divestitures,” for additional information; and
•Higher gains on sales of intangibles ($87 million) included in “Other”; and
•Higher interest income ($77 million) primarily driven by a higher average cash balance in the current year.
Operating (non-GAAP) other (income) and expense was income of $1,656 million in 2024 and increased $790 million compared to the prior year. The year-to-year change was primarily driven by the gain recognized from the sale of certain QRadar SaaS assets in the current year, higher gains on divestitures and sales of intangibles and higher interest income.
Interest Expense
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 | Yr.-to-Yr. Percent Change | |||||||
| Total interest expense | $ | 1,712 | $ | 1,607 | 6.5 | % |
Interest expense of $1,712 million in 2024 increased $105 million compared to 2023. Interest expense is presented in cost of financing in the Consolidated Income Statement only if the related external borrowings are to support the Financing external business. Overall interest expense (excluding capitalized interest) in 2024 was $2,048 million, an increase of $108 million year to year primarily driven by higher average interest rates.
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Stock-Based Compensation
Pre-tax stock-based compensation cost of $1,311 million increased $178 million compared to 2023. This was primarily due to increases from restricted stock units ($108 million), performance share units ($36 million), stock options ($23 million) and employees stock purchase plan ($11 million). The increases were primarily driven by stock-based compensation awards granted as part of our annual cycles for executives and other employees. The year-to-year change in stock-based compensation cost was reflected in the following categories: Cost: $223 million, up $33 million; SG&A expense: $690 million, up $74 million; and RD&E expense: $398 million, up $70 million.
Retirement-Related Plans
The following table provides the total pre-tax cost for all retirement-related plans. Total operating costs/(income) are included in the Consolidated Income Statement within the caption (e.g., Cost, SG&A, RD&E) relating to the job function of the plan participants.
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 | Yr.-to-Yr. Percent Change | |||||||
| Retirement-related plans–cost | ||||||||||
| Service cost | $ | 568 | $ | 183 | 209.8 | % | ||||
| Multi-employer plans | 13 | 13 | (3.7) | |||||||
| Cost of defined contribution plans | 440 | 991 | (55.6) | |||||||
| Total operating costs/(income) | $ | 1,021 | $ | 1,188 | (14.0) | % | ||||
| Interest cost | $ | 2,135 | $ | 2,415 | (11.6) | % | ||||
| Expected return on plan assets | (2,800) | (2,971) | (5.7) | |||||||
| Recognized actuarial losses | 967 | 508 | 90.2 | |||||||
| Amortization of prior service costs/(credits) | (7) | (9) | (17.9) | |||||||
| Curtailments/settlements (1) | 3,159 | 5 | NM | |||||||
| Other costs | 3 | 13 | (74.7) | |||||||
| Total non-operating costs/(income) (1) | $ | 3,457 | $ | (39) | NM | |||||
| Total retirement-related plans–cost (1) | $ | 4,478 | $ | 1,149 | 289.7 | % |
(1)2024 includes pension settlement charges of $3.1 billion. Refer to note U,“Retirement-Related Benefits,” for additional information.
NM–Not meaningful
Total pre-tax retirement-related plan cost increased by $3,329 million compared to 2023, primarily due to a increase in curtailments/settlements ($3,154 million) primarily driven by the pension settlement charges in 2024, higher recognized actuarial losses ($459 million), higher service cost ($385 million) and lower expected returns on plan assets ($171 million); partially offset by lower cost of defined contribution plans ($551 million) and lower interest costs ($280 million).
As discussed in the “Operating (non-GAAP) Earnings” section, we characterize certain retirement-related costs as operating and others as non-operating. Utilizing this characterization, operating retirement-related costs in 2024 were $1,021 million, a decrease of $167 million compared to 2023, primarily driven by lower cost of defined contribution plans ($551 million), partially offset by higher service cost ($385 million) due to U.S. retirement plan changes effective January 1, 2024. Including the related employee salary increase effective January 1, 2024, the net impact to our operating costs from the U.S. retirement plan changes was immaterial for the current year. Refer to note U, “Retirement-Related Benefits,” for additional information. Non-operating cost was $3,457 million in 2024 as compared to income of $39 million in 2023. The year-to-year change in non-operating costs was driven primarily by the pension settlement charges in the current year and higher recognized actuarial losses; partially offset by lower interest costs.
Income Taxes
The continuing operations effective tax rate for 2024 was (3.8) percent compared to 13.5 percent in 2023. The current-year effective tax rate was primarily driven by the tax impact of the pension settlement charges and the resolution of certain tax audit matters. The operating (non-GAAP) effective tax rate for 2024 was 13.6 percent compared to 14.0 percent in 2023. For additional information, refer to note G, “Taxes.”
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1
Financial Position
Dynamics
Our balance sheet at December 31, 2024 continues to provide us with flexibility to support and invest in the business.
Cash and cash equivalents, restricted cash and marketable securities at December 31, 2024 were $14,804 million, an increase of $1,342 million compared to prior-year end. Total debt of $54,973 million decreased $1,574 million compared to December 31, 2023. We continue to manage our debt levels while being acquisitive and without sacrificing investments in our business.
During 2024, we generated $13,445 million in cash from operating activities, compared to $13,931 million in 2023. While cash provided by financing receivables declined year to year from business variability, we had performance-related improvements within net income driving an increase within cash from operating activities. Our free cash flow for 2024 was $12,749 million, an increase of $1,538 million versus the prior year. Refer to page 35 for additional information on free cash flow. Our cash generation enables us to continue investing in innovation and expertise across the portfolio, while returning value to shareholders through dividends. We invested $3,289 million in acquisitions and returned $6,147 million to shareholders through dividends in 2024.
Consistent with accounting standards, the company remeasured the funded status of our retirement and postretirement plans at December 31. The overall net underfunded position at December 31, 2024 was $2,657 million, a decrease of $1,348 million from the prior-year end, primarily due to higher discount rates. At year end, our qualified defined benefit pension plans were well funded and the required contributions related to these plans and multi-employer plans are expected to be $100 million in 2025. In 2024, the return on the U.S. Personal Pension Plan assets was 2.6 percent and the plan was 136 percent funded at December 31, 2024. Overall, global asset returns were 2.0 percent and the qualified defined benefit plans worldwide were 116 percent funded at December 31, 2024.
IBM Working Capital
| ($ in millions) | ||||||
|---|---|---|---|---|---|---|
| At December 31: | 2024 | 2023 | ||||
| Current assets | $ | 34,482 | $ | 32,908 | ||
| Current liabilities | $ | 33,142 | $ | 34,122 | ||
| Working capital | $ | 1,340 | $ | (1,214) | ||
| Current ratio | 1.04:1 | 0.96:1 |
Working capital increased $2,554 million from the year-end 2023 position. Current assets increased $1,574 million ($2,707 million adjusted for currency) primarily in cash and cash equivalents, and short-term financing receivables. Current liabilities decreased $980 million (increased $37 million adjusted for currency) as a result of a decrease in short-term debt mainly due to maturities; partially offset by an increase in deferred income.
Receivables and Allowances
Roll Forward of Total IBM Receivables Allowance for Credit Losses
| ($ in millions) | ||||||||
|---|---|---|---|---|---|---|---|---|
| January 1, 2024 | Additions/ (Releases) (1) | Write-offs (2) | Foreign currency and other (3) | December 31, 2024 | ||||
| $457 | $(18) | $(146) | $(21) | $273 |
(1)Additions/(Releases) for allowance for credit losses are recorded in expense.
(2)Refer to note A, “Significant Accounting Policies,” for additional information regarding allowance for credit loss write-offs.
(3)Other includes additions/(releases) related to discontinued operations.
Excluding receivables classified as held for sale, the total IBM receivables provision coverage was 1.4 percent at December 31, 2024, a decrease of 80 basis points compared to December 31, 2023. The decrease in coverage is due to declines in reserves primarily driven by write-offs. The majority of the write-offs during the year were related to receivables which had been previously reserved and were considered uncollectible as the related customer is no longer in operation, or there was no reasonable expectation of repossession or additional collections primarily due to the age of the receivables. Write-offs also includes about $60 million of previously reserved receivables from discontinued operations. Refer to Financing’s “Financial Position” on page 42 for additional details regarding the Financing segment receivables and allowances.
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Noncurrent Assets and Liabilities
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| At December 31: | 2024 | 2023 | |||||
| Noncurrent assets | $ | 102,693 | $ | 102,333 | |||
| Long-term debt | $ | 49,884 | $ | 50,121 | |||
| Noncurrent liabilities (excluding debt) | $ | 26,756 | $ | 28,385 |
The increase in noncurrent assets of $360 million ($2,453 million adjusted for currency) was primarily due to an increase in goodwill primarily from the StreamSets and webMethods acquisition; partially offset by currency impacts.
Long-term debt decreased $237 million (increased $761 million adjusted for currency) primarily driven by reclassifications to short-term debt to reflect upcoming maturities and currency impacts; partially offset by our first-quarter 2024 debt issuances.
Noncurrent liabilities (excluding debt) decreased $1,629 million ($337 million adjusted for currency) primarily driven by lower retirement and postretirement benefit obligations.
Debt
Our funding requirements are continually monitored as we execute our strategies to manage the overall asset and liability profile. Additionally, we maintain sufficient flexibility to access global funding sources as needed.
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| At December 31: | 2024 | 2023 | |||||
| Total debt | $ | 54,973 | $ | 56,547 | |||
| Financing segment debt (1) | $ | 12,116 | $ | 11,879 | |||
| Non-Financing debt | $ | 42,858 | $ | 44,668 |
(1)Refer to Financing’s “Financial Position” on page 41 for additional details.
Total debt of $54,973 million decreased $1,574 million ($536 million adjusted for currency) from December 31, 2023, primarily driven by maturities of $6,615 million; partially offset by proceeds from issuances of $5,705 million.
Non-Financing debt of $42,858 million decreased $1,810 million ($1,029 million adjusted for currency) from December 31, 2023, primarily driven by maturities; partially offset by proceeds from issuances.
Financing segment debt of $12,116 million increased $236 million ($493 million adjusted for currency) from December 31, 2023, primarily due to higher funding requirements associated with financing receivables.
Financing provides financing solutions predominantly for IBM’s external client assets, and the debt used to fund Financing assets is primarily composed of intercompany loans. Total debt changes generally correspond with the level of client and commercial financing receivables, the level of cash and cash equivalents, the change in intercompany and external payables and the change in intercompany investment from IBM. The terms of the intercompany loans are set by the company to substantially match the term, currency and interest rate variability underlying the financing receivable. The Financing debt-to-equity ratio remained at 9.0 to 1 at December 31, 2024.
Interest expense relating to debt supporting Financing’s external client and internal business is included in the “Financing Results of Operations” and in note D, “Segments.” In the Consolidated Income Statement, the external debt-related interest expense supporting Financing’s internal financing to the company is classified as interest expense.
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Equity
Total equity increased $4,780 million from December 31, 2023, primarily driven by an increase from net income of $6,023 million which includes the impact of the pension settlement charges of $2,407 million net of tax, a decrease in accumulated other comprehensive loss of $3,492 million driven by retirement-related benefit plans primarily due to the pension settlement charges and amortization of net losses, and an increase in common stock of $1,737 million; partially offset by dividends paid of $6,147 million.
Cash Flow
Our cash flows from operating, investing and financing activities, as reflected in the Consolidated Statement of Cash Flows on page 49, are summarized in the table below. These amounts also include the cash flows associated with the Financing business.
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 | |||||
| Net cash provided by/(used in) | |||||||
| Operating activities | $ | 13,445 | $ | 13,931 | |||
| Investing activities | (4,937) | (7,070) | |||||
| Financing activities | (7,079) | (1,769) | |||||
| Effect of exchange rate changes on cash, cash equivalents and restricted cash | (359) | 9 | |||||
| Net change in cash, cash equivalents and restricted cash | $ | 1,071 | $ | 5,101 |
During 2024, we generated $13,445 million in cash from operating activities, compared to $13,931 million in 2023. While cash provided by financing receivables declined year to year due to variability in volumes, we had performance-related improvements within net income driving an increase within cash from operating activities.
Net cash used in investing activities decreased $2,133 million mainly driven by the Apptio acquisition in 2023, an increase in cash provided by divestitures from the sale of The Weather Company assets and an increase in cash from disposition of property, plant and equipment/other mainly driven by proceeds from the sale of certain QRadar SaaS assets; partially offset by the current year acquisition of StreamSets and webMethods and higher net purchases of marketable securities and other investments.
Net cash used in financing activities increased $5,309 million mainly due to an decrease in net cash provided by debt of $5,377 million primarily driven by a lower level of debt issuances and a higher level of maturities in the current year compared to 2023.
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GAAP Reconciliation
The tables below provide a reconciliation of our income statement results as reported under GAAP to our operating earnings presentation which is a non-GAAP measure. Management’s calculation of operating (non-GAAP) earnings, as presented, may differ from similarly titled measures reported by other companies. Please refer to the “Operating (non-GAAP) Earnings” section for management’s rationale for presenting operating earnings information.
| ($ in millions except per share amounts) | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31, 2024: | GAAP | Acquisition- Related Adjustments | Retirement-Related Adjustments (1) | U.S. Tax Reform Impacts (2) | Operating (non-GAAP) | ||||||||||||||||
| Gross profit | $ | 35,551 | $ | 724 | $ | — | $ | — | $ | 36,275 | |||||||||||
| Gross profit margin | 56.7 | % | 1.2 | pts. | — | pts. | — | pts. | 57.8 | % | |||||||||||
| SG&A | $ | 19,688 | $ | (1,159) | $ | — | $ | — | $ | 18,529 | |||||||||||
| Other (income) and expense (3) | 1,871 | (70) | (3,457) | — | (1,656) | ||||||||||||||||
| Total expense and other (income) | 29,754 | (1,229) | (3,457) | — | 25,068 | ||||||||||||||||
| Pre-tax income from continuing operations | 5,797 | 1,953 | 3,457 | — | 11,207 | ||||||||||||||||
| Pre-tax margin from continuing operations | 9.2 | % | 3.1 | pts. | 5.5 | pts. | — | pts. | 17.9 | % | |||||||||||
| Provision for/(benefit from) income taxes (4) | $ | (218) | $ | 497 | $ | 790 | $ | 455 | $ | 1,523 | |||||||||||
| Effective tax rate | (3.8) | % | 5.1 | pts. | 8.2 | pts. | 4.1 | pts. | 13.6 | % | |||||||||||
| Income from continuing operations | $ | 6,015 | $ | 1,456 | $ | 2,668 | $ | (455) | $ | 9,684 | |||||||||||
| Income margin from continuing operations | 9.6 | % | 2.3 | pts. | 4.3 | pts. | (0.7) | pts. | 15.4 | % | |||||||||||
| Diluted earnings per share from continuing operations | $ | 6.42 | $ | 1.55 | $ | 2.85 | $ | (0.49) | $ | 10.33 |
| ($ in millions except per share amounts) | |||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31, 2023: | GAAP | Acquisition- Related Adjustments | Retirement- Related Adjustments | U.S. Tax Reform Impacts | Operating (non-GAAP) | ||||||||||||||||
| Gross profit | $ | 34,300 | $ | 631 | $ | — | $ | — | $ | 34,931 | |||||||||||
| Gross profit margin | 55.4 | % | 1.0 | pts. | — | pts. | — | pts. | 56.5 | % | |||||||||||
| SG&A | $ | 19,003 | $ | (1,039) | $ | — | $ | — | $ | 17,964 | |||||||||||
| Other (income) and expense | (914) | 10 | 39 | — | (866) | ||||||||||||||||
| Total expense and other (income) (3) | 25,610 | (1,029) | 39 | — | 24,620 | ||||||||||||||||
| Pre-tax income from continuing operations | 8,690 | 1,660 | (39) | — | 10,311 | ||||||||||||||||
| Pre-tax margin from continuing operations | 14.0 | % | 2.7 | pts. | (0.1) | pts. | — | pts. | 16.7 | % | |||||||||||
| Provision for income taxes (4) | $ | 1,176 | $ | 368 | $ | (8) | $ | (95) | $ | 1,441 | |||||||||||
| Effective tax rate | 13.5 | % | 1.4 | pts. | 0.0 | pts. | (0.9) | pts. | 14.0 | % | |||||||||||
| Income from continuing operations | $ | 7,514 | $ | 1,292 | $ | (30) | $ | 95 | $ | 8,870 | |||||||||||
| Income margin from continuing operations | 12.1 | % | 2.1 | pts. | 0.0 | pts. | 0.2 | pts. | 14.3 | % | |||||||||||
| Diluted earnings per share from continuing operations | $ | 8.15 | $ | 1.40 | $ | (0.03) | $ | 0.10 | $ | 9.62 |
(1)Retirement-Related Adjustments in 2024 includes the impact of pension settlement charges of $3.1 billion ($2.4 billion net of tax) . Refer to note U, "Retirement-Related Benefits," for additional information.
(2)2024 includes a benefit from income taxes due to the resolution of certain tax audit matters.
(3)Acquisition-Related Adjustments in 2024 and 2023 include the impact of a $68 million loss and $12 million gain, respectively, recognized on foreign exchange derivative contracts entered into by the company prior to the acquisition of StreamSets and webMethods from Software AG. Refer to note S, “Derivative Financial Instruments,” for additional information.
(4)The tax impact on operating (non-GAAP) pre-tax income is calculated under the same accounting principles applied to the GAAP pre-tax income.
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1
PRIOR YEAR IN REVIEW
This section provides a summary of our segment results and year-to-year comparisons between 2023 and 2022. These segment results have been recast to conform to our segment changes effective first-quarter 2024. There was no change to our consolidated results. Refer to “Year in Review” section of our “Management Discussion,” (pages 17 to 28), of our 2023 Annual Report on Form 10-K for a discussion of all other details of our financial condition and results of operations for the year ended December 31, 2023 compared to the year ended December 31, 2022.
Segment Details
The table below presents each reportable segment’s revenue and gross margin results which are presented on a comparable basis. Refer to “Organization of Information” section of “Management Discussion” and note D, “Segments,” for additional information on the recast of our segment financial results for 2023 and 2022.
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 (1) | 2022 (1) | Yr.-to-Yr. Percent/ Margin Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Revenue | |||||||||||||
| Software | $ | 25,011 | $ | 23,629 | 5.8 | % | 5.9 | % | |||||
| Gross margin | 82.9 | % | 82.5 | % | 0.4 | pts. | |||||||
| Consulting | 20,884 | 20,058 | 4.1 | % | 5.6 | % | |||||||
| Gross margin | 26.8 | % | 25.8 | % | 0.9 | pts. | |||||||
| Infrastructure | 14,593 | 15,288 | (4.5) | % | (3.9) | % | |||||||
| Gross margin | 56.1 | % | 52.8 | % | 3.3 | pts. | |||||||
| Financing | 741 | 645 | 14.8 | % | 15.0 | % | |||||||
| Gross margin | 48.1 | % | 38.3 | % | 9.8 | pts. | |||||||
| Other | 632 | 909 | (30.5) | % | (31.6) | % | |||||||
| Gross margin | (87.4) | % | (32.9) | % | (54.5) | pts. | |||||||
| Total revenue | $ | 61,860 | $ | 60,530 | 2.2 | % | 2.9 | % | |||||
| Total gross profit | $ | 34,300 | $ | 32,687 | 4.9 | % | |||||||
| Total gross margin | 55.4 | % | 54.0 | % | 1.4 | pts. | |||||||
| Non-operating adjustments | |||||||||||||
| Amortization of acquired intangible assets | 631 | 682 | (7.5) | % | |||||||||
| Operating (non-GAAP) gross profit | $ | 34,931 | $ | 33,370 | 4.7 | % | |||||||
| Operating (non-GAAP) gross margin | 56.5 | % | 55.1 | % | 1.3 | pts. |
(1)Recast to reflect January 2024 segment changes.
Software
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 (1) | 2022 (1) | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Software revenue | $ | 25,011 | $ | 23,629 | 5.8 | % | 5.9 | % | |||||
| Hybrid Platform & Solutions | $ | 17,396 | $ | 16,458 | 5.7 | % | 5.8 | % | |||||
| Red Hat | 9.1 | 9.0 | |||||||||||
| Automation | 3.4 | 3.6 | |||||||||||
| Data & AI | 6.0 | 6.4 | |||||||||||
| Security | (1.4) | (1.4) | |||||||||||
| Transaction Processing | 7,615 | 7,171 | 6.2 | 6.3 |
(1)Recast to reflect January 2024 segment changes.
Software revenue of $25,011 increased 5.8 percent as reported (5.9 percent adjusted for currency) in 2023 compared to the prior year, driven by growth in both Hybrid Platform & Solutions and Transaction Processing. The growth in Hybrid Platform & Solutions was led by Red Hat, Automation and Data & AI. In Transaction Processing, our IBM Z platform continued to drive client demand. Our Software revenue performance in 2023 reflected growth in our high-value, recurring revenue base, which was approximately 80 percent of our annual software revenue, as well as transactional revenue.
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Hybrid Platform & Solutions revenue of $17,396 increased 5.7 percent as reported (5.8 percent adjusted for currency) in 2023 compared to the prior year. Within Hybrid Platform & Solutions, Red Hat revenue increased 9.1 percent as reported (9.0 percent adjusted for currency) led by double-digit growth in OpenShift and Ansible, and solid growth in RHEL. OpenShift continued its strong performance with annual recurring revenue of $1.2 billion exiting 2023. Automation revenue increased 3.4 percent as reported (3.6 percent adjusted for currency), with strength in AIOps and Management solutions as clients looked to optimize business performance and enhance productivity. Data & AI revenue increased 6.0 percent as reported (6.4 percent adjusted for currency), reflecting demand for data management as clients prepared for generative AI, and strength in asset and supply chain management software which helps clients run sustainable operations. Security revenue decreased 1.4 percent as reported and adjusted for currency. While we had revenue declines in security threat management and identity and access management, we delivered revenue growth in data security.
Across Hybrid Platform & Solutions, our annual recurring revenue (ARR) was $13.8 billion exiting 2023. ARR is a key performance metric management uses to assess the health and growth trajectory of our Hybrid Platform & Solutions business within the Software segment. Refer to the “Year in Review” section on page 17 for our definition of ARR.
Transaction Processing revenue of $7,615 million increased 6.2 percent as reported (6.3 percent adjusted for currency) in 2023 compared to the prior year. Clients continued to value this portfolio of mission-critical software in support of growing workloads on our hardware platforms, such as IBM Z. This, together with price increases, contributed to growth in both recurring and transactional revenue in Transaction Processing.
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 (1) | 2022 (1) | Yr.-to-Yr. Percent/ Margin Change | |||||||
| Software | ||||||||||
| Gross profit | $ | 20,721 | $ | 19,483 | 6.4 | % | ||||
| Gross profit margin | 82.9 | % | 82.5 | % | 0.4 | pts. | ||||
| Segment profit | $ | 7,499 | $ | 7,012 | 6.9 | % | ||||
| Segment profit margin | 30.0 | % | 29.7 | % | 0.3 | pts. |
(1)Recast to reflect January 2024 segment changes.
Software gross profit margin of 82.9 percent in 2023 increased 0.4 points compared to the prior year, primarily driven by margin expansion in software services due to portfolio mix. Segment profit of $7,499 million increased 6.9 percent and segment profit margin of 30.0 percent increased 0.3 points compared to 2022. The year-to-year increases in segment profit and segment profit margin were driven by our solid revenue growth, higher gross profit contribution and the productivity actions that were taken; partially offset by key investments in innovation. Segment profit margin in 2023 included approximately 1 point of impact from currency.
Consulting
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 (1) | 2022 (1) | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Consulting revenue | $ | 20,884 | $ | 20,058 | 4.1 | % | 5.6 | % | |||||
| Business Transformation | $ | 9,179 | $ | 8,834 | 3.9 | % | 5.3 | % | |||||
| Technology Consulting | 3,775 | 3,730 | 1.2 | 2.8 | |||||||||
| Application Operations | 7,930 | 7,494 | 5.8 | 7.3 |
(1)Recast to reflect January 2024 segment changes.
Consulting revenue of $20,884 million increased 4.1 percent as reported (5.6 percent adjusted for currency) in 2023 compared to the prior year, with growth across all three business areas. This growth reflected the solid demand for our data and technology transformation projects with a focus on AI and analytics. Clients were also prioritizing cloud modernization and cloud-based application development projects. There was a consistent client focus throughout 2023 on digital transformation and AI initiatives to drive productivity and cost savings for their enterprises. Our integrated value proposition, investments in skills and strategic partnerships and focused execution differentiated us in the marketplace. Our strategic partnerships, which accounted for approximately 40 percent of Consulting revenue, delivered double-digit Consulting revenue growth in 2023 compared to the prior year.
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Business Transformation revenue of $9,179 million increased 3.9 percent as reported (5.3 percent adjusted for currency) year to year, led by data and technology transformations including AI and analytics-focused projects, and finance and supply chain transformations.
Technology Consulting revenue of $3,775 million increased 1.2 percent as reported (2.8 percent adjusted for currency), led by cloud-based application development and cloud modernization projects.
Application Operations revenue of $7,930 million increased 5.8 percent as reported (7.3 percent adjusted for currency) driven by growth in platform engineering services and cloud application management.
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 (1) | 2022 (1) | Yr.-to-Yr. Percent/Margin Change | |||||||
| Consulting | ||||||||||
| Gross profit | $ | 5,588 | $ | 5,180 | 7.9 | % | ||||
| Gross profit margin | 26.8 | % | 25.8 | % | 0.9 | pts. | ||||
| Segment profit | $ | 2,130 | $ | 1,871 | 13.8 | % | ||||
| Segment profit margin | 10.2 | % | 9.3 | % | 0.9 | pts. |
(1)Recast to reflect January 2024 segment changes.
Consulting gross profit margin increased 0.9 points to 26.8 percent in 2023 compared to the prior year. Segment profit of $2,130 million increased 13.8 percent and segment profit margin increased 0.9 points to 10.2 percent. The increases in gross profit margin and segment profit margin reflected benefits from pricing and productivity actions, which were partially offset by increased labor costs.
Infrastructure
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Infrastructure revenue | $ | 14,593 | $ | 15,288 | (4.5) | % | (3.9) | % | |||||
| Hybrid Infrastructure | $ | 9,215 | $ | 9,451 | (2.5) | % | (2.2) | % | |||||
| IBM Z | (4.5) | (4.2) | |||||||||||
| Distributed Infrastructure | (1.0) | (0.7) | |||||||||||
| Infrastructure Support | 5,377 | 5,837 | (7.9) | (6.6) |
Infrastructure revenue of $14,593 million decreased 4.5 percent as reported (3.9 percent adjusted for currency) in 2023 as compared to the prior year, reflecting product cycle dynamics which impacted both Hybrid Infrastructure and Infrastructure Support.
Hybrid Infrastructure revenue of $9,215 million decreased 2.5 percent as reported (2.2 percent adjusted for currency) in 2023 as compared to the prior year. Within Hybrid Infrastructure, IBM Z revenue decreased 4.5 percent as reported (4.2 percent adjusted for currency) on a year-to-year basis, consistent with the z16 cycle, as it was introduced in the second quarter of 2022. Overall, across the program cycle, z16 revenue performance at year-end 2023 had significantly outperformed prior cycles, including the successful z15 program. The z16 program incorporates a number of key innovations for our clients including cloud-native development for hybrid cloud, embedded AI at scale, quantum safe cyber-resilient security, energy efficiency and strong reliability and scalability. Clients increasingly leveraged IBM Z for more workloads which drove demand for more capacity. Installed MIPS have doubled during the last two IBM Z product cycles. IBM Z remains an enduring platform, driving hardware adoption as well as related software, storage and services. Distributed Infrastructure revenue decreased 1.0 percent as reported (0.7 percent adjusted for currency). We had year-to-year declines in high-end Power and cloud platform revenue; partially offset by strong growth in high-end Storage and low- to mid-range Power.
Infrastructure Support revenue of $5,377 million decreased 7.9 percent as reported (6.6 percent adjusted for currency), which reflected reduced demand for support services as a result of product cycle dynamics.
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| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 (1) | 2022 (1) | Yr.-to-Yr. Percent/ Margin Change | |||||||
| Infrastructure | ||||||||||
| Gross profit | $ | 8,187 | $ | 8,076 | 1.4 | % | ||||
| Gross profit margin | 56.1 | % | 52.8 | % | 3.3 | pts. | ||||
| Segment profit | $ | 2,828 | $ | 2,671 | 5.9 | % | ||||
| Segment profit margin | 19.4 | % | 17.5 | % | 1.9 | pts. |
(1)Recast to reflect January 2024 segment changes.
Infrastructure gross profit margin increased 3.3 points to 56.1 percent in 2023 compared to the prior year. The increase was driven by margin expansion in Hybrid Infrastructure across both Distributed Infrastructure and IBM Z, reflecting our continued focus on productivity initiatives including streamlining our supply chain; partially offset by margin decline in Infrastructure Support due to product cycle dynamics. Segment profit of $2,828 million increased 5.9 percent and segment profit margin increased 1.9 points to 19.4 percent primarily driven by the increase in gross profit contribution, an increase in IP and custom development income, a benefit from the change in the useful life of servers and network equipment, and productivity actions. Segment profit margin in 2023 included approximately 1 point of impact from currency.
Financing
| ($ in millions) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | ||||||||
| Revenue | $ | 741 | $ | 645 | 14.8 | % | |||||
| Segment profit (1) | $ | 373 | $ | 340 | 9.8 | % |
(1)Recast to reflect January 2024 segment changes.
Financing revenue increased 14.8 percent (15.0 percent adjusted for currency) to $741 million in 2023 compared to the prior year, primarily driven by client financing up $89 million to $728 million. The increase in client financing revenue was primarily driven by an increase in client financing asset yields.
Financing segment profit increased 9.8 percent to $373 million in 2023 compared to the prior year and the segment profit margin of 50.3 percent decreased 2.3 points year to year. The increase in segment profit in 2023 was primarily driven by a decrease in SG&A expenses and settlements on non-accrual assets.
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OTHER INFORMATION
Looking Forward
Technology has proven to be a fundamental source of competitive advantage and is now the key to sustainable growth and business transformation. Continued demand for technology will serve as a major driving force behind global economic and business growth as businesses look to scale, offer better services, drive efficiencies and seize new market opportunities. AI-driven productivity, in particular, continues to be a top priority for businesses for both cost reductions and new revenue opportunities.
Enterprise AI continues to gain momentum. Our clients have moved beyond experimentation and are now looking to scale AI in their businesses and generate return from their investments. The portfolio of AI offerings we have built is focused on generating that return through productivity improvements and automation. We have infused AI across the business, from the tools clients use to manage and optimize their hybrid cloud environments, to the tools to deploy AI within their enterprise, to Infrastructure and Consulting, there is AI innovation within all of our segments. For example, in Software, IBM watsonx provides a robust portfolio of AI products for developing AI apps, managing data, and governing the entire lifecycle of AI models. Red Hat is bringing AI to the platform with innovation such as OpenShift AI and RHEL AI. In Transaction Processing, we are experiencing continued customer interest in our generative AI product, watsonx Code Assistant for Z. In Infrastructure, IBM Z is equipped with real time AI inferencing capabilities. We continue to see Infrastructure play a larger role, enabling hybrid cloud environments for mission-critical transactions and AI workloads, as clients bring AI to their data. In Consulting, our experts are helping clients design and execute AI strategies by leveraging the IBM Consulting Advantage platform, an AI delivery platform designed to implement solutions at scale, transforming how our consultants work and harnessing AI across every stage of the project lifecycle.
We are committed to an open innovation ecosystem around AI, to help our clients maximize flexibility and leverage skills, and IBM with Red Hat can be a key driver of open-source AI. In the second quarter of 2024, we open-sourced IBM’s Granite models, which are designed for specific purposes and significantly more cost-efficient than larger alternatives, and we see parallels to how Linux became a leader in the enterprise server space as a result of the speed and innovation offered by open source. Red Hat and IBM also launched InstructLab to evolve and improve AI models. Our partner ecosystem remains essential to both AI and hybrid cloud growth and we continue to progress strategic partnerships with leading technology providers. In August 2024, we completed the sale of certain IBM QRadar SaaS assets to Palo Alto, which is part of a partnership with them to deliver AI-powered security solutions using watsonx to clients.
We continue to invest in emerging technologies, bringing new innovations to market. In 2024, we expanded our IBM Quantum Data Center in Poughkeepsie, New York and opened the first IBM Quantum Data Center in Europe. We also announced a partnership with the State of Illinois to build the National Quantum Algorithm Center in Chicago and deploy a next-generation IBM Quantum System Two, supporting the future of quantum-centric supercomputing and greatly advancing our goal of expanding access to the world’s most performant quantum computers. We also remained focused on portfolio optimization. In January 2024, we closed the divestiture of The Weather Company assets. To complement our portfolio, we completed eleven acquisitions in 2024, including the acquisition of the StreamSets and webMethods assets from Software AG. This acquisition brings together leading capabilities in integration, API management, and data ingestion. At the end of 2024, we closed the acquisition of Neural Magic, which strengthens our AI capabilities in performance engineering and model optimization.
On April 24, 2024, we announced our intent to acquire all of the outstanding shares of HashiCorp. The combination of IBM’s and HashiCorp’s combined portfolios will help clients manage growing application and infrastructure complexity and create a comprehensive end-to-end hybrid cloud platform designed for the AI era. Under the terms of the definitive agreement, HashiCorp shareholders on record immediately prior to the effective time on the closing date will receive $35 per share in cash, representing a total enterprise value of approximately $6.4 billion. On July 15, 2024, HashiCorp stockholders voted to approve the merger with IBM. The transaction is expected to close in the first quarter of 2025, subject to regulatory approvals and other customary closing conditions. Upon closing, HashiCorp will be integrated into the Software segment.
In 2024, we continued to invest organically and inorganically, bring new products and innovation to market, expand our ecosystem and drive productivity across our business. We have made significant progress in becoming a higher growth, more focused business that has delivered sustained revenue growth, strong cash generation and meaningful returns to all our stakeholders – our 2024 performance is a proof point of this progress. Today, IBM is a software-led, fully integrated platform company, a business well positioned for 2025 and the future.
In the first quarter of 2025, we announced changes to the reported revenue categories within our Software and Consulting reportable segments to better reflect the market opportunities and how we address them. IBM will report revenue and year-to-year revenue percent change for Hybrid Cloud (Red Hat), Automation, Data, and Transaction Processing within Software, and for Strategy and Technology and Intelligent Operations within Consulting. These changes were effective January 1, 2025 and will not impact our Consolidated Financial Statements or our reportable segments. Since these changes did not occur until first-quarter 2025, the periods presented in this Annual Report reflect the historical reported revenue categories.
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Retirement-Related Plans
Our retirement-related plans remain in a strong financial position. In aggregate, our worldwide qualified plans are funded 116 percent, with the U.S. at 136 percent. Contributions for all retirement-related plans are expected to be approximately $1.3 billion in 2025, approximately flat compared to 2024, of which $0.1 billion relates to legally required contributions to non-U.S. defined benefits and multi-employer plans. We expect 2025 pre-tax retirement-related plan cost to be approximately $1.1 billion. This estimate reflects current pension plan assumptions at December 31, 2024. Within total retirement-related plan cost, operating retirement-related plan cost is expected to be approximately $1.0 billion in 2025, essentially flat compared to the prior year. Non-operating retirement-related plan cost is expected to be approximately $0.1 billion, a decrease of approximately $3.3 billion compared to 2024, primarily driven by the $3.1 billion pension settlement charges resulting from the U.S. and Canada pension transfers in 2024, and lower recognized actuarial losses. Refer to note U, “Retirement-Related Benefits,” for additional information on the pension transfers.
Liquidity and Capital Resources
We have generated strong cash flow from operations allowing us to invest and deploy capital to areas with the most attractive long-term opportunities. We provide for additional liquidity through several sources: maintaining an adequate cash balance, access to global funding sources, committed global credit facilities and other committed and uncommitted lines of credit worldwide. The following table provides a summary of the major sources of liquidity for the years ended December 31, 2022 through 2024.
Cash Flow and Liquidity Trends
| ($ in billions) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2024 | 2023 | 2022 | |||||||||
| Net cash from operating activities | $ | 13.4 | $ | 13.9 | $ | 10.4 | |||||
| Cash and cash equivalents, restricted cash and short-term marketable securities | $ | 14.8 | $ | 13.5 | $ | 8.8 | |||||
| Committed global credit facilities (1) | $ | 10.0 | $ | 10.0 | $ | 10.0 |
(1)Refer to note O, “Borrowings,” for additional information.
The indenture governing our debt securities and our various credit facilities each contain significant covenants which obligate the company to promptly pay principal and interest, limit the aggregate amount of secured indebtedness and sale and leaseback transactions to 10 percent of IBM’s consolidated net tangible assets, and restrict our ability to merge or consolidate unless certain conditions are met. The credit facilities also include a covenant on our consolidated net interest expense ratio, which cannot be less than 2.20 to 1.0, as well as a cross default provision with respect to other defaulted indebtedness of at least $500 million.
We are in compliance with all of our significant debt covenants and provide periodic certification to our lenders. The failure to comply with debt covenants could constitute an event of default with respect to our debt to which such provisions apply. If certain events of default were to occur, the principal and interest on the debt to which such event of default applied would become immediately due and payable.
We do not have “ratings trigger” provisions in our debt covenants or documentation, which would allow the holders to declare an event of default and seek to accelerate payments thereunder in the event of a change in credit rating. Our debt covenants are well within the required levels. Our contractual agreements governing derivative instruments contain standard market clauses which can trigger the termination of the agreement if IBM’s credit rating were to fall below investment grade. At December 31, 2024, the fair value of those instruments that were in a liability position was $726 million, before any applicable netting, and this position is subject to fluctuations in fair value period to period based on the level of our outstanding instruments and market conditions. We have no other contractual arrangements that, in the event of a change in credit rating, would result in a material adverse effect on our financial position or liquidity.
The following table presents the major ratings agencies’ ratings assigned to our debt securities as of December 31, 2024. The Moody’s, Standard and Poor’s and Fitch’s ratings remain unchanged from December 31, 2023.
| IBM Ratings | Standard and Poor’s | Moody’s Investors Service | Fitch Ratings | |||
|---|---|---|---|---|---|---|
| Senior long-term debt | A- | A3 | A- | |||
| Commercial paper | A-2 | Prime-2 | F1 |
We have financial flexibility, supported by our strong liquidity position and cash flows, to operate at a single A credit rating. Debt levels decreased $1.6 billion from December 31, 2023 primarily driven by currency, and maturities of $6.6 billion partially offset by proceeds from issuances of $5.7 billion in the current year. In the first quarter of 2025, we issued $8.4 billion of debt for general
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corporate purposes, including our future debt maturity obligations, as well as capital allocation priorities. Refer to note V, “Subsequent Events,” for additional information.
We prepare our Consolidated Statement of Cash Flows in accordance with applicable accounting standards for cash flow presentation on page 49 and highlight causes and events underlying sources and uses of cash in that format on page 27. For the purpose of running its business, IBM manages, monitors and analyzes cash flows in a different manner.
Management uses free cash flow as a measure to evaluate its operating results, plan shareholder return levels, strategic investments and assess its ability and need to incur and service debt. The entire free cash flow amount is not necessarily available for discretionary expenditures. We define free cash flow as net cash from operating activities less the change in Financing receivables and net capital expenditures, including the investment in software and other asset sales (e.g., the sale of certain QRadar SaaS assets). A key objective of the Financing business is to generate strong returns on equity, and our Financing receivables are the basis for that growth. Accordingly, management considers Financing receivables as a profit-generating investment, not as working capital that should be minimized for efficiency. Therefore, management includes presentations of both free cash flow and net cash from operating activities that exclude the effect of Financing receivables.
The following is management’s view of cash flows for 2024, 2023 and 2022 prepared in a manner consistent with the description above.
| ($ in billions) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 | 2022 (1) | ||||||||
| Net cash from operating activities per GAAP | $ | 13.4 | $ | 13.9 | $ | 10.4 | |||||
| Less: change in Financing receivables | (0.4) | 1.2 | (0.7) | ||||||||
| Net cash from operating activities, excluding Financing receivables | 13.9 | 12.7 | 11.2 | ||||||||
| Capital expenditures, net | (1.1) | (1.5) | (1.9) | ||||||||
| Free cash flow | 12.7 | 11.2 | 9.3 | ||||||||
| Change in Financing receivables (2) | (0.4) | 1.2 | (0.7) | ||||||||
| Acquisitions | (3.3) | (5.1) | (2.3) | ||||||||
| Divestitures | 0.7 | 0.0 | 1.3 | ||||||||
| Dividends | (6.1) | (6.0) | (5.9) | ||||||||
| Change in total debt (2) | (0.9) | 4.5 | 1.2 | ||||||||
| Other (2) | (1.0) | (1.2) | (1.2) | ||||||||
| Effect of exchange rate changes on cash, cash equivalents and restricted cash (2) | (0.4) | 0.0 | (0.2) | ||||||||
| Change in cash, cash equivalents, restricted cash and short-term marketable securities | $ | 1.3 | $ | 4.6 | $ | 1.3 |
(1)Includes immaterial cash flows from discontinued operations.
(2)Prior-year amounts have been reclassified to conform to the change in 2024 presentation.
From the perspective of how management views cash flow, in 2024, after investing $1.1 billion in net capital investments, we generated free cash flow of $12.7 billion, an increase of $1.5 billion versus the prior year. The year-to-year increase in free cash flow primarily reflects current year performance-related improvements within net income and sustainable lower cash requirements through changes in our retirement plans. In 2024, net capital expenditures and net cash from operating activities include $0.4 billion and $0.1 billion, respectively, of cash proceeds from the sale of certain QRadar SaaS assets. This benefit to net capital expenditures, net cash from operating activities and to free cash flow represented only a nominal net benefit to current-year cash flows due to payments for structural actions and foregone profit from the QRadar business. Refer to note E, “Acquisitions & Divestitures,” for additional information. In 2024, we continued to return value to shareholders with $6.1 billion in dividends and invested $3.3 billion in acquisitions.
IBM’s Board of Directors considers the dividend payment on a quarterly basis. In the second quarter of 2024, the Board of Directors increased the company’s quarterly common stock dividend from $1.66 to $1.67 per share. Beginning in the first quarter of 2025, we expect to file our quarterly reports on Form 10-Q closer to the timing of our quarterly earnings release, which may not coincide with the timing of our Board of Directors meeting. If the company’s Board of Directors approves a common stock dividend following the filing, the company will disclose this event in a current report on Form 8-K.
Events that could temporarily change the historical cash flow dynamics discussed previously include significant changes in operating results, material changes in geographic sources of cash, unexpected adverse impacts from litigation, future pension
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funding requirements during periods of severe downturn in the capital markets or the timing of tax payments. Whether any litigation has such an adverse impact will depend on a number of variables, which are more completely described in note Q, “Commitments & Contingencies.”
With respect to pension funding, in 2024, we contributed $79 million to our non-U.S. defined benefit plans compared to $70 million in 2023. As highlighted in the Contractual Obligations table, we expect to make legally mandated pension plan contributions to certain non-U.S. plans of approximately $0.7 billion in the next five years. The 2025 contributions are currently expected to be approximately $100 million. Contributions related to all retirement-related plans are expected to be approximately $1.3 billion in 2025, approximately flat compared to 2024. Refer to “Retirement-Related Plans” within the “Looking Forward” section for additional information. Financial market performance could increase the legally mandated minimum contributions in certain non-U.S. countries that require more frequent remeasurement of the funded status. We are not quantifying any further impact from pension funding because it is not possible to predict future movements in the capital markets or pension plan funding regulations. In 2025, we are not legally required to make any contributions to the U.S. defined benefit pension plans.
Our cash flows are sufficient to fund our current operations and obligations, including investing and financing activities such as dividends and debt service. When additional requirements arise, we have several liquidity options available. These options may include the ability to borrow additional funds at reasonable interest rates and utilizing our committed global credit facilities. Our overall shareholder payout remains at a comfortable level, and we remain fully committed to our long-standing dividend policy.
Contractual Obligations
| ($ in millions) | |||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total Contractual | Payments Due In | ||||||||||||||||||
| Payment Stream | 2025 | 2026–27 | 2028–29 | After 2029 | |||||||||||||||
| Long-term debt obligations | $ | 55,111 | $ | 4,850 | $ | 12,326 | $ | 8,503 | $ | 29,433 | |||||||||
| Interest on long-term debt obligations | 21,441 | 1,901 | 3,132 | 2,467 | 13,942 | ||||||||||||||
| Finance lease obligations (1) | 1,000 | 198 | 334 | 286 | 183 | ||||||||||||||
| Operating lease obligations (1) | 4,026 | 906 | 1,417 | 765 | 938 | ||||||||||||||
| Purchase obligations | 4,892 | 1,657 | 1,880 | 1,065 | 291 | ||||||||||||||
| Other long-term liabilities: | |||||||||||||||||||
| Minimum defined benefit pension plan funding (mandated) (2) | 700 | 100 | 300 | 300 | |||||||||||||||
| Excess Savings Plan | 1,674 | 229 | 482 | 513 | 450 | ||||||||||||||
| Long-term termination benefits | 785 | 214 | 113 | 78 | 380 | ||||||||||||||
| Tax reserves (3) | 5,355 | 46 | |||||||||||||||||
| Other | 597 | 97 | 118 | 84 | 298 | ||||||||||||||
| Total | $ | 95,582 | $ | 10,198 | $ | 20,100 | $ | 14,061 | $ | 45,915 |
(1)Finance lease obligations are presented on a discounted cash flow basis, whereas operating lease obligations are presented on an undiscounted cash flow basis.
(2)As funded status on plans will vary, obligations for mandated minimum pension payments after 2028 could not be reasonably estimated.
(3)These amounts represent the liability for unrecognized tax benefits. We estimate that approximately $46 million of the liability is expected to be settled within the next 12 months. The settlement period for the noncurrent portion of the income tax liability cannot be reasonably estimated as the timing of the payments will depend on the progress of tax examinations with the various tax authorities; however, it is not expected to be due within the next 12 months.
Certain contractual obligations reported in the previous table exclude the effects of time value and therefore, may not equal the amounts reported in the Consolidated Balance Sheet. Certain noncurrent liabilities are excluded from the previous table as their future cash outflows are uncertain. This includes deferred taxes, derivatives, deferred income, disability benefits and other sundry items. Certain obligations related to our divestitures are included.
Purchase obligations include all commitments to purchase goods or services of either a fixed or minimum quantity that meet any of the following criteria: (1) they are noncancelable, (2) we would incur a penalty if the agreement was canceled, or (3) we must make specified minimum payments even if we do not take delivery of the contracted products or services (take-or-pay). If the obligation to purchase goods or services is noncancelable, the entire value of the contract is included in the previous table. If the obligation is cancelable, but we would incur a penalty if canceled, the dollar amount of the penalty is included as a purchase obligation. Contracted minimum amounts specified in take-or-pay contracts are also included in the table as they represent the portion of each contract that is a firm commitment.
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In the ordinary course of business, we enter into contracts that specify that we will purchase all or a portion of our requirements of a specific product, commodity or service from a supplier or vendor. These contracts are generally entered into in order to secure pricing or other negotiated terms. They do not specify fixed or minimum quantities to be purchased and, therefore, we do not consider them to be purchase obligations.
Interest on floating-rate debt obligations is calculated using the effective interest rate at December 31, 2024, plus the interest rate spread associated with that debt, if any.
Off-Balance Sheet Arrangements
In the normal course of business, we may enter into off-balance sheet arrangements such as client financing commitments and guarantees. At December 31, 2024, we had no off-balance sheet arrangements that have, or are reasonably likely to have, a material current or future effect on our financial condition, changes in financial condition, revenues or expenses, results of operations, liquidity, capital expenditures or capital resources. Refer to the table above for our contractual obligations, and note Q, “Commitments & Contingencies,” for detailed information about our guarantees, financial commitments and indemnification arrangements. We do not have retained interests in assets transferred to unconsolidated entities or other material off-balance sheet interests or instruments.
Critical Accounting Estimates
The application of GAAP requires IBM to make estimates and assumptions about certain items and future events that directly affect its reported financial condition. The accounting estimates and assumptions discussed in this section are those that we consider to be the most critical to our financial statements. An accounting estimate is considered critical if both (a) the nature of the estimate or assumption is material due to the levels of subjectivity and judgment involved, and (b) the impact within a reasonable range of outcomes of the estimate and assumption is material to IBM’s financial condition. Senior management has discussed the development, selection and disclosure of these estimates with the Audit Committee of IBM’s Board of Directors. Our significant accounting policies are described in note A, “Significant Accounting Policies.”
A quantitative sensitivity analysis is provided where that information is reasonably available, can be reliably estimated and provides material information to investors. The amounts used to assess sensitivity (e.g., 1 percent, 10 percent, etc.) are included to allow users of the financial statements to understand a general direction cause and effect of changes in the estimates and do not represent management’s predictions of variability. For all of these estimates, it should be noted that future events rarely develop exactly as forecasted, and estimates require regular review and adjustment.
Pension Assumptions
For our defined benefit pension plans, the measurement of the benefit obligation to plan participants and net periodic pension (income)/cost requires the use of certain assumptions, including, among others, estimates of discount rates, interest crediting rates and expected return on plan assets. Beginning in 2024, as a result of changes to the Qualified PPP as discussed in note U, “Retirement-Related Benefits,” the interest crediting rate and expected return on plan assets will be based on their relationship to the plan’s discount rate.
Changes in the discount rate and the interest crediting rate assumptions would impact the service cost, (gain)/loss amortization and interest cost components of the net periodic pension (income)/cost calculation and the projected benefit obligation (PBO). Changes in the expected long-term return on plan assets assumption impacts the net periodic pension (income)/cost. Expected returns on plan assets are calculated based on the market-related value of plan assets, which recognizes changes in the fair value of plan assets systematically over a five-year period in the expected return on plan assets line in net periodic pension (income)/cost. The differences between the actual return on plan assets and the expected long-term return on plan assets are recognized over five years in the expected return on plan assets line in net periodic pension (income)/cost and also as a component of actuarial (gains)/losses, which are recognized over the service lives or life expectancy of the participants, depending on the plan, provided such amounts exceed thresholds which are based upon the benefit obligation or the value of plan assets, as provided by accounting standards.
The discount rate assumption for the Qualified PPP and Excess Personal Pension Plan (U.S. Defined Benefit Pension Plans), increased by 50 basis points to 5.5 percent on December 31, 2024. This change will increase pre-tax income recognized in 2025 by an estimated $104 million. A 25 basis point increase in the discount rate assumption would cause a corresponding increase in the pre-tax income recognized in 2025 by an estimated $75 million. A 25 basis point decrease in the discount rate assumption would cause a corresponding decrease in the pre-tax income recognized in 2025 by an estimated $27 million. The impact on pre-tax income as a result of a change in discount rate includes the impact of a similar change in the interest crediting rate. The increase or decrease in the discount rate would also cause a corresponding increase or decrease, respectively, in the 2025 expected return on plan assets assumption. Further changes in the discount rate assumptions would impact the PBO which, in turn, may impact our funding decisions if the PBO exceeds plan assets. A 25 basis point increase in the discount rate would decrease the PBO by $256 million. A 25 basis point decrease in the discount rate would increase the PBO by $265 million. The impact on the PBO as a result of a change in discount rate includes the impact of a similar change in the interest crediting rate. Each 50 basis point change in the
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expected long-term return on these U.S. defined benefit plan assets assumption would have an estimated impact of $98 million on the following year’s pre-tax net periodic pension (income)/cost (based upon the 2025 assumptions).
We may voluntarily make contributions or be required, by law, to make contributions to our pension plans. Actual results that differ from the estimates may result in more or less future IBM funding into the pension plans than is planned by management. Impacts of these types of changes on our pension plans in other countries worldwide would vary depending upon the status of each respective plan.
In addition to the above, we evaluate other pension assumptions involving demographic factors, such as retirement age and mortality, and update these assumptions to reflect experience and expectations for the future. Actual results in any given year can differ from actuarial assumptions because of economic and other factors.
For additional information on our pension plans and the development of these assumptions, refer to note U, “Retirement-Related Benefits.”
Revenue Recognition
Application of GAAP related to the measurement and recognition of revenue requires us to make judgments and estimates. Specifically, complex arrangements with nonstandard terms and conditions may require significant contract interpretation to determine the appropriate accounting, including whether promised goods and services specified in an arrangement are distinct performance obligations. Other significant judgments include determining the standalone selling price (SSP), determining whether IBM or a reseller is acting as the principal in a transaction and whether separate contracts should be combined and considered part of one arrangement.
Revenue recognition is also impacted by our ability to determine when a contract is probable of collection and to estimate variable consideration, including, for example, rebates, volume discounts, service-level penalties and performance bonuses. We consider various factors when making these judgments, including a review of specific transactions, historical experience and market and economic conditions. Evaluations are conducted each quarter to assess the adequacy of the estimates. If the estimates were changed by 10 percent in 2024, the impact on net income would have been $31 million.
Costs to Complete Service Contracts
We enter into numerous service contracts through our services businesses. During the contractual period, revenue, cost and profits may be impacted by estimates of the ultimate profitability of each contract, especially contracts for which we use cost-to-cost measures of progress. For those contracts, if at any time these estimates indicate the contract will be unprofitable, the entire estimated loss for the remainder of the contract is recorded immediately in cost. We perform ongoing profitability analyses of these services contracts in order to determine whether the latest estimates require updating. Key factors reviewed to estimate the future costs to complete each contract are future labor costs and product costs and expected productivity efficiencies. Contract loss provisions recorded as a component of other accrued expenses and liabilities were immaterial at December 31, 2024 and 2023.
Income Taxes
We are subject to income taxes in the U.S. and numerous foreign jurisdictions. Significant judgment is required in determining the consolidated provision for income taxes.
During the ordinary course of business, there are many transactions and calculations for which the ultimate tax determination is uncertain. As a result, we recognize tax liabilities based on estimates of whether additional taxes and interest will be due. These tax liabilities are recognized when, despite our belief that our tax return positions are supportable, we believe that certain positions may not be fully sustained upon review by tax authorities. We believe that our accruals for tax liabilities are adequate for all open audit years based on our assessment of many factors, including past experience and interpretations of tax law. This assessment relies on estimates and assumptions and may involve a series of complex judgments about future events. To the extent that new information becomes available which causes us to change our judgment regarding the adequacy of existing tax liabilities, such changes to tax liabilities will impact income tax expense in the period in which such determination is made.
Significant judgment is also required in determining any valuation allowance recorded against deferred tax assets. In assessing the need for a valuation allowance, management considers all available evidence for each jurisdiction including past operating results, estimates of future taxable income and the feasibility of ongoing tax planning strategies/actions. In the event that we change our determination as to the amount of deferred tax assets that can be realized, we will adjust the valuation allowance with a corresponding impact to income tax expense in the period in which such determination is made.
The consolidated provision for income taxes will change period to period based on non-recurring events, such as the settlement of income tax audits and changes in tax laws, as well as recurring factors including the geographic mix of income before taxes, state and local taxes and the effects of various global income tax strategies.
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To the extent that the provision for income taxes increases/decreases by 1 percent of income from continuing operations before income taxes, consolidated net income would have decreased/improved by $58 million in 2024.
Valuation of Assets
The application of business combination and impairment accounting requires the use of significant estimates and assumptions. The acquisition method of accounting for business combinations requires us to estimate the fair value of assets acquired including separately identifiable intangible assets, liabilities assumed, and any noncontrolling interest in the acquiree to properly allocate purchase price consideration. Impairment testing for assets, other than goodwill, requires the allocation of cash flows to those assets or group of assets and if required, an estimate of fair value for the assets or group of assets. Our estimates are based upon assumptions believed to be reasonable, but which are inherently uncertain and unpredictable. These valuations require the use of management’s assumptions, which would not reflect unanticipated events and circumstances that may occur.
Valuation of Goodwill
We review goodwill for impairment annually and whenever events or changes in circumstances indicate the carrying value of goodwill may not be recoverable. In 2024, the company elected to bypass the qualitative assessment and performed a quantitative goodwill impairment test to compare the fair value of each reporting unit to its carrying value. Estimating the fair value of a reporting unit is judgmental in nature and involves the use of significant estimates and assumptions. We estimate the fair value of our reporting units using the income approach. When circumstances warrant, we may also use a combination of the income approach and certain market approaches. Under the income approach, we estimate the fair value of a reporting unit based on the present value of estimated discounted future cash flows. The discounted cash flow methodology includes the use of projections, which require the use of significant estimates and assumptions specific to the reporting unit as well as those based on general economic conditions. Factors specific to each reporting unit include revenue growth rates, gross margins, discount rates, terminal value growth rates, capital expenditures projections, assumed tax rates and other assumptions deemed reasonable by management.
The annual goodwill impairment analysis using the quantitative test performed during the fourth quarter of 2024 did not result in an impairment charge. All of the company’s reporting units had fair values that substantially exceeded their carrying values.
Loss Contingencies
We are currently involved in various claims and legal proceedings. At least quarterly, we review the status of each significant matter and assess our potential financial exposure. If the potential loss from any claim or legal proceeding is considered probable and the amount can be reasonably estimated, we accrue a liability for the estimated loss. Significant judgment is required in both the determination of probability and the determination as to whether an exposure is reasonably estimable. Because of uncertainties related to these matters, accruals are based only on the best information available at the time. As additional information becomes available, we reassess the potential liability related to our pending claims and litigation, and may revise our estimates. These revisions in the estimates of the potential liabilities could have a material impact on our results of operations and financial position.
Financing Receivables Allowance for Credit Losses
The Financing business reviews its financing receivables portfolio on a regular basis in order to assess collectibility and records adjustments to the allowance for credit losses at least quarterly. A description of the methods used by management to estimate the amount of uncollectible receivables is included in note A, “Significant Accounting Policies.” Factors that could result in actual receivable losses that are materially different from the estimated reserve include significant changes in the economy, or a sudden change in the economic health of a client that represents a significant concentration in Financing’s receivables portfolio.
To the extent that actual collectibility differs from management’s estimates currently provided for by 10 percent, Financing’s segment profit and our income from continuing operations before income taxes would be higher or lower by an estimated $13 million depending upon whether the actual collectibility was better or worse, respectively, than the estimates.
Currency Rate Fluctuations
Changes in the relative values of non-U.S. currencies to the U.S. dollar affect our financial results and financial position. Movements in currency, and the fact that we do not hedge 100 percent of our currency exposures, resulted in a currency impact to our revenues, profit and cash flows throughout 2024. We execute a hedging program which defers, versus eliminates, the volatility of currency impacts on our financial results. During periods of sustained movements in currency, the marketplace and competition adjust to the changing rates over time.
References to “adjusted for currency” or “constant currency” reflect adjustments based upon a simple mathematical formula. However, this constant currency methodology that we utilize to disclose this information does not incorporate any operational actions that management could take to mitigate fluctuating currency rates. Based on the currency rate movements in 2024, revenue from continuing operations increased 1.4 percent as reported and 3 percent at constant currency versus 2023.
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At December 31, 2024, currency changes resulted in assets and liabilities denominated in most local currencies being translated into fewer U.S. dollars than at year-end 2023. We use financial hedging instruments to limit specific currency risks related to foreign currency-based transactions.
We translate revenue, cost and expense in our non-U.S. operations at current exchange rates in the reported period. Currency translation and hedging impacted year-to-year pre-tax income growth and operating (non-GAAP) pre-tax income growth by approximately $100 million in 2024. From a segment perspective, in 2024, the impact from currency translation and hedging to our segments profit margin year-to-year growth was immaterial. We view these amounts as a theoretical maximum impact to our as-reported financial results. Hedging and certain underlying foreign currency transaction gains and losses are allocated to our segment results. Considering the operational responses mentioned above, movements of exchange rates, and the nature and timing of hedging instruments, it is difficult to predict future currency impacts on any particular period.
For non-U.S. subsidiaries and branches that operate in U.S. dollars or whose economic environment is highly inflationary, translation adjustments are reflected in results of operations. Generally, we manage currency risk in these entities by linking prices and contracts to U.S. dollars.
Market Risk
In the normal course of business, our financial position is routinely subject to a variety of risks, including the market risk associated with interest rate and currency movements on outstanding debt and non-U.S. dollar denominated assets and liabilities, and other risks such as collectibility of accounts receivable.
We regularly assess these risks and have established policies and business practices to protect against the adverse effects of these and other potential exposures. As a result, we do not anticipate any material losses from these risks.
Our debt, in support of the geographic breadth of our operations and our Financing business, contains an element of market risk from changes in interest and currency rates. We manage this risk, in part, through the use of a variety of financial instruments including derivatives, as described in note S, “Derivative Financial Instruments.”
To meet disclosure requirements, we perform a sensitivity analysis to determine the effects that market risk exposures may have on the fair values of our debt and other financial instruments.
The financial instruments that are included in the sensitivity analysis are comprised of our cash and cash equivalents, marketable securities, short-term and long-term loans, commercial financing and installment payment receivables, investments, long-term and short-term debt and derivative financial instruments. Our derivative financial instruments generally include interest rate swaps, foreign currency swaps, forward contracts, and options.
To perform the sensitivity analysis, we assess the risk of loss in fair values from the effect of hypothetical changes in interest rates and foreign currency exchange rates on market-sensitive instruments. The market values for interest and foreign currency exchange risk are computed based on the present value of future cash flows as affected by the changes in rates that are attributable to the market risk being measured. The discount rates used for the present value computations were selected based on market interest and foreign currency exchange rates in effect at December 31, 2024 and 2023. The differences in this comparison are the hypothetical losses associated with each type of risk.
Information provided by the sensitivity analysis does not necessarily represent the actual changes in fair value that we would incur under normal market conditions because, due to practical limitations, all variables other than the specific market risk factor are held constant. In addition, the results of the model are constrained by the fact that certain items are specifically excluded from the analysis, while the financial instruments relating to the financing or hedging of those items are included by definition. Excluded items include short-term and long-term receivables from sales-type and direct financing leases, forecasted foreign currency cash flows and the company’s net investment in foreign operations. As a consequence, reported changes in the values of some of the financial instruments impacting the results of the sensitivity analysis are not matched with the offsetting changes in the values of the items that those instruments are designed to finance or hedge.
The results of the sensitivity analysis at December 31, 2024 and 2023, are as follows:
Interest Rate Risk
A hypothetical 10 percent adverse change in the levels of interest rates, with all other variables held constant, would result in a decrease in the fair value of our financial instruments of approximately $0.3 billion at both December 31, 2024 and 2023. Changes in the relative sensitivity of the fair value of our financial instrument portfolio for these theoretical changes in the level of interest rates from the prior year are primarily driven by changes in debt maturities, interest rate profile and amount.
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Foreign Currency Exchange Rate Risk
A hypothetical 10 percent adverse change in the levels of foreign currency exchange rates relative to the U.S. dollar, with all other variables held constant, would result in a decrease in the fair value of our financial instruments of approximately $1.3 billion and $1.6 billion at December 31, 2024 and 2023, respectively. The theoretical changes from the prior year are primarily driven by changes in foreign currency activities related to long-term debt and derivatives.
Financing Risks
Refer to the “Description of Business” on page 14 for a discussion of the financing risks associated with the Financing business and management’s actions to mitigate such risks.
FINANCING
Financing is a reportable segment that facilitates IBM clients’ acquisition of hardware, software and services by providing financing solutions, while generating solid returns on equity.
Results of Operations
| ($ in millions) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2024 | 2023 | Yr.-to-Yr. Percent Change | ||||||||
| Revenue | $ | 713 | $ | 741 | (3.7) | % | |||||
| Segment profit (1) | $ | 348 | $ | 373 | (6.6) | % |
(1)Prior-year amounts recast to reflect January 2024 segment changes.
Financing revenue decreased 3.7 percent (2.5 percent adjusted for currency) to $713 million compared to the prior year. Financing segment profit decreased 6.6 percent to $348 million compared to the prior year and the segment profit margin of 48.8 percent decreased 1.5 points. The decreases in revenue and segment profit are primarily driven by a reduction in used equipment sales.
Financial Position
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| At December 31: | 2024 | 2023 | |||||
| Cash and cash equivalents | $ | 561 | $ | 555 | |||
| Client financing receivables | |||||||
| Net investment in sales-type and direct financing leases (1) | 3,490 | 4,237 | |||||
| Client loans | 6,804 | 6,486 | |||||
| Total client financing receivables | $ | 10,294 | $ | 10,723 | |||
| Commercial financing receivables | |||||||
| Held for investment | 1,317 | 1,155 | |||||
| Held for sale | 900 | 692 | |||||
| Other receivables | 17 | 26 | |||||
| Total external receivables (2) | $ | 12,528 | $ | 12,596 | |||
| Intercompany assets (3) | 800 | 963 | |||||
| Other assets | 187 | 294 | |||||
| Total assets | $ | 14,075 | $ | 14,409 | |||
| Debt (4) | 12,116 | 11,879 | |||||
| Other liabilities (5)(6) | 613 | 1,205 | |||||
| Total liabilities (5) | $ | 12,729 | $ | 13,085 | |||
| Total equity (5) | $ | 1,346 | $ | 1,324 | |||
| Total liabilities and equity | $ | 14,075 | $ | 14,409 |
(1)Includes deferred initial direct costs which are expensed in IBM’s consolidated financial results.
(2)The difference between the change in total external receivables of $(0.1) billion and the $(0.4) billion change in Financing segment’s receivables disclosed in the free cash flow presentation on page 35 is primarily attributable to currency impacts.
(3)Total amount is eliminated in IBM’s consolidated financial results and therefore does not appear in the Consolidated Balance Sheet.
(4)Financing segment debt is primarily composed of intercompany loans.
(5)Prior-year amounts recast to reflect January 2024 segment change. Other liabilities have been reclassified to conform to the change in 2024 presentation.
(6)Includes intercompany payables of $0.4 billion at December 31, 2023. There were no intercompany payables outstanding at December 31, 2024. These intercompany payables were eliminated in IBM’s consolidated financial results.
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Financing Segment Receivables and Allowances
The following table presents external Financing segment receivables excluding receivables classified as held for sale, and immaterial miscellaneous receivables.
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| At December 31: | 2024 | 2023 | |||||
| Amortized cost (1) | $ | 11,738 | $ | 12,034 | |||
| Specific allowance for credit losses | 99 | 111 | |||||
| Unallocated allowance for credit losses | 29 | 45 | |||||
| Total allowance for credit losses | 128 | 156 | |||||
| Net financing receivables | $ | 11,611 | $ | 11,878 | |||
| Allowance for credit losses coverage | 1.1 | % | 1.3 | % |
(1)Includes deferred initial direct costs which are expensed in IBM’s consolidated financial results.
The percentage of Financing segment receivables reserved decreased from 1.3 percent at December 31, 2023, to 1.1 percent at December 31, 2024 primarily driven by improvements in forward looking economic indicators.
We continue to apply our rigorous credit policies. Approximately 74 percent of the total external portfolio was with investment-grade clients, an increase of 2 points compared to December 31, 2023. This investment grade percentage is based on the credit ratings of the companies in the portfolio and reflects certain mitigating actions taken to reduce the risk to IBM.
For additional information related to the company’s sales of receivables, refer to “Transfer of Financial Assets” in note K, “Financing Receivables.”
Return on Equity Calculation
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| At December 31: | 2024 | 2023 (1) | |||||
| Numerator | |||||||
| Financing after-tax segment profit (A) (2) | $ | 287 | $ | 311 | |||
| Denominator | |||||||
| Average Financing equity (B) (3) | $ | 1,231 | $ | 1,240 | |||
| Financing return on equity (A)/(B) | 23.3 | % | 25.1 | % |
(1)Recast to reflect January 2024 segment changes.
(2)Calculated based upon an estimated tax rate, which is a function of IBM’s provision for income taxes determined on a consolidated basis.
(3)Average of the ending equity for Financing for the last five quarters.
Return on equity was 23.3 percent compared to 25.1 percent for the years ended December 31, 2024 and 2023, respectively. The decrease was driven by a decrease in net income.
Residual Value
The following table presents the recorded amount of unguaranteed residual value for sales-type and direct financing leases at December 31, 2024 and 2023. In addition, the table presents the run out of when the unguaranteed residual value assigned to equipment on leases at December 31, 2024, is expected to be returned to the company. The unguaranteed residual value for operating leases at December 31, 2024 and 2023 was not material. For additional information related to the company’s residual value, refer to note A, “Significant Accounting Policies.”
Unguaranteed Residual Value
| ($ in millions) | |||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Estimated Run Out of December 31, 2024 Balance | |||||||||||||||||||||||
| At December 31, 2023 | At December 31, 2024 | 2025 | 2026 | 2027 | 2028 and Beyond | ||||||||||||||||||
| Sales-type and direct financing leases | $ | 458 | $ | 479 | $ | 145 | $ | 115 | $ | 141 | $ | 78 |
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Management Responsibility for Financial Information
Responsibility for the integrity and objectivity of the financial information presented in this Annual Report rests with IBM management. The accompanying financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America, applying certain estimates and judgments as required.
IBM maintains an effective internal control structure. It consists, in part, of organizational arrangements with clearly defined lines of responsibility and delegation of authority, and comprehensive systems and control procedures. An important element of the control environment is an ongoing internal audit program. Our system also contains self-monitoring mechanisms, and actions are taken to correct deficiencies as they are identified.
To assure the effective administration of internal controls, we carefully select and train our employees, develop and disseminate written policies and procedures, provide appropriate communication channels and foster an environment conducive to the effective functioning of controls. We believe that it is essential for the company to conduct its business affairs in accordance with the highest ethical standards, as set forth in the IBM Business Conduct Guidelines. These guidelines, translated into numerous languages, are distributed to employees throughout the world, and reemphasized through internal programs to assure that they are understood and followed.
The Audit Committee of the Board of Directors is composed solely of independent, non-management directors, and is responsible for recommending to the Board the independent registered public accounting firm to be retained for the coming year, subject to stockholder ratification. The Audit Committee meets regularly and privately with the independent registered public accounting firm, with the company’s internal auditors, as well as with IBM management, to review accounting, auditing, internal control structure and financial reporting matters.
FY 2023 10-K MD&A
SEC filing source: 0000051143-24-000012.
OVERVIEW
The financial section of the International Business Machines Corporation (IBM or the company) 2023 Annual Report includes the Management Discussion, the Consolidated Financial Statements and the Notes to Consolidated Financial Statements. This Overview is designed to provide the reader with some perspective regarding the information contained in the financial section.
Organization of Information
•The Management Discussion is designed to provide readers with an overview of the business and a narrative on our financial results and certain factors that may affect our future prospects from the perspective of management. The “Management Discussion Snapshot” presents an overview of the key performance drivers in 2023.
•Beginning with the "Year in Review," the Management Discussion contains the results of operations for each reportable segment of the business, a discussion of our financial position and a discussion of cash flows as reflected in the Consolidated Statement of Cash Flows. Other key sections within the Management Discussion include: "Looking Forward" and "Liquidity and Capital Resources," the latter of which includes a description of management's definition and use of free cash flow.
•The Consolidated Financial Statements provide an overview of income and cash flow performance and financial position.
•The Notes follow the Consolidated Financial Statements. Among other items, the Notes contain our accounting policies, revenue information, acquisitions and divestitures, certain commitments and contingencies and retirement-related plans information.
•On November 3, 2021 we completed the separation of our managed infrastructure services unit into a new public company, Kyndryl. The accounting requirements for reporting the separation of Kyndryl as a discontinued operation were met when the separation was completed. Accordingly, the historical results of Kyndryl are presented as discontinued operations and, as such, have been excluded from continuing operations and segment results for all periods presented. Refer to note E, “Acquisitions & Divestitures,” for additional information.
•In September 2022, the IBM Qualified Personal Pension Plan (Qualified PPP) purchased two separate nonparticipating single premium group annuity contracts from The Prudential Insurance Company of America and Metropolitan Life Insurance Company (collectively, the Insurers) and irrevocably transferred to the Insurers approximately $16 billion of the Qualified PPP’s defined benefit pension obligations and related plan assets, thereby reducing our pension obligations and assets by the same amount. The group annuity contracts were purchased using assets of the Qualified PPP and no additional funding contribution was required from IBM. The transaction resulted in no changes to the benefits to be received by the plan participants. As a result of this transaction we recognized a one-time, non-cash, pre-tax pension settlement charge of $5.9 billion ($4.4 billion net of tax) in the third quarter of 2022, primarily related to the accelerated recognition of accumulated actuarial losses of the Qualified PPP. Refer to note V, “Retirement-Related Benefits,” for additional information.
•Effective January 1, 2023, due to advances in technology, we increased the estimated useful lives of our server and network equipment from five to six years for new assets and from three to four years for used assets. Based on the carrying amount of server and network equipment included in property, plant and equipment-net in our Consolidated Balance Sheet as of December 31, 2022, the effect of this change in accounting estimate was an increase in income from continuing operations before income taxes of $208 million or $0.18 per basic and diluted share for the year ended December 31, 2023.
•In 2023, we executed workforce rebalancing actions to address remaining stranded costs from portfolio actions over the last couple of years resulting in charges to pre-tax income from continuing operations of $438 million. In addition, beginning in the first quarter of 2023, we updated our measure of segment pre-tax income to no longer allocate workforce rebalancing actions to our reportable segments, consistent with our management system. Workforce rebalancing charges in 2022 and 2021 of $40 million and $182 million, respectively, were included in the segments.
•The references to “adjusted for currency” or “at constant currency” in the Management Discussion do not include operational impacts that could result from fluctuations in foreign currency rates. When we refer to growth rates at constant currency or adjust such growth rates for currency, it is done so that certain financial results can be viewed without the impact of fluctuations in foreign currency exchange rates, thereby facilitating period-to-period comparisons of business performance. Financial results adjusted for currency are calculated by translating current period activity in local currency using the comparable prior-year period’s currency conversion rate. This approach is used for countries where the functional currency is the local currency. Generally, when the dollar either strengthens or weakens against other currencies, the growth at constant currency rates or adjusting for currency will be higher or lower than growth reported at actual exchange rates. Refer to “Currency Rate Fluctuations” for additional information.
•Within the financial statements and tables in this Annual Report, certain columns and rows may not add due to the use of rounded numbers for disclosure purposes. Percentages presented are calculated from the underlying whole-dollar numbers. Certain prior-year amounts have been reclassified to conform to the change in current year presentation. This is annotated where applicable.
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Operating (non-GAAP) Earnings
In an effort to provide better transparency into the operational results of the business, supplementally, management separates business results into operating and non-operating categories. Operating earnings from continuing operations is a non-GAAP measure that excludes the effects of certain acquisition-related charges, intangible asset amortization, expense resulting from basis differences on equity method investments, retirement-related costs, certain impacts from the Kyndryl separation and their related tax impacts. Due to the unique, non-recurring nature of the enactment of the U.S. Tax Cuts and Jobs Act (U.S. tax reform), management characterizes the one-time provisional charge recorded in the fourth quarter of 2017 and adjustments to that charge as non-operating. Adjustments primarily include true-ups, accounting elections and any changes to regulations, laws, audit adjustments that affect the recorded one-time charge. Management characterizes direct and incremental charges incurred related to the Kyndryl separation as non-operating given their unique and non-recurring nature. In 2022, these charges primarily related to any net gains or losses on the Kyndryl common stock and the related cash-settled swap with a third-party financial institution, which were recorded in other (income) and expense in the Consolidated Income Statement. As of November 2, 2022, the company no longer held an ownership interest in Kyndryl. For acquisitions, operating (non-GAAP) earnings exclude the amortization of purchased intangible assets and acquisition-related charges such as in-process research and development, transaction costs, applicable retention, restructuring and related expenses, tax charges related to acquisition integration and pre-closing charges, such as financing costs. These charges are excluded as they may be inconsistent in amount and timing from period to period and are significantly impacted by the size, type and frequency of our acquisitions. Given its unique and temporary nature, management has also characterized as non-operating expense, the mark-to-market impact on the foreign exchange call option contracts to economically hedge the foreign currency exposure related to the purchase price of our announced acquisition of StreamSets and webMethods from Software AG. The mark-to-market impact is recorded in other (income) and expense in the Consolidated Income Statement and reflects the fair value changes in the derivative contracts. All other spending for acquired companies is included in both earnings from continuing operations and in operating (non-GAAP) earnings. For retirement-related costs, management characterizes certain items as operating and others as non-operating, consistent with GAAP. We include defined benefit plan and nonpension postretirement benefit plan service costs, multi-employer plan costs and the cost of defined contribution plans in operating earnings. Non-operating retirement-related costs include defined benefit plan and nonpension postretirement benefit plan amortization of prior service costs, interest cost, expected return on plan assets, amortized actuarial gains/losses, the impacts of any plan curtailments/settlements including the one-time, non-cash, pre-tax settlement charge of $5.9 billion ($4.4 billion, net of tax) in the third quarter of 2022 and pension insolvency costs and other costs. Non-operating retirement-related costs are primarily related to changes in pension plan assets and liabilities which are tied to financial market performance, and we consider these costs to be outside of the operational performance of the business.
Overall, management believes that supplementally providing investors with a view of operating earnings as described above provides increased transparency and clarity into both the operational results of the business and the performance of our pension plans; improves visibility to management decisions and their impacts on operational performance; enables better comparison to peer companies; and allows us to provide a long-term strategic view of the business going forward. In addition, these non-GAAP measures provide a perspective consistent with areas of interest we routinely receive from investors and analysts. Our reportable segment financial results reflect pre-tax operating earnings from continuing operations, consistent with our management and measurement system.
FORWARD-LOOKING AND CAUTIONARY STATEMENTS
Certain statements contained in this Annual Report may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any forward-looking statement in this Annual Report speaks only as of the date on which it is made; IBM assumes no obligation to update or revise any such statements except as required by law. Forward-looking statements are based on IBM’s current assumptions regarding future business and financial performance; these statements, by their nature, address matters that are uncertain to different degrees. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to be materially different, as discussed more fully elsewhere in this Annual Report and in the company’s filings with the Securities and Exchange Commission (SEC), including IBM’s 2023 Form 10-K filed on February 26, 2024.
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MANAGEMENT DISCUSSION SNAPSHOT
| ($ and shares in millions except per share amounts) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| For year ended December 31: | 2023 | 2022 (1) | Yr.-to-Yr. Percent/Margin Change | ||||||||
| Revenue (2) | $ | 61,860 | $ | 60,530 | 2.2 | % | |||||
| Gross profit margin | 55.4 | % | 54.0 | % | 1.4 | pts. | |||||
| Total expense and other (income) | $ | 25,610 | $ | 31,531 | (18.8) | % | |||||
| Income from continuing operations before income taxes | $ | 8,690 | $ | 1,156 | NM | ||||||
| Provision for/(benefit from) income taxes from continuing operations | $ | 1,176 | $ | (626) | NM | ||||||
| Income from continuing operations | $ | 7,514 | $ | 1,783 | NM | ||||||
| Income from continuing operations margin | 12.1 | % | 2.9 | % | 9.2 | pts. | |||||
| Loss from discontinued operations, net of tax | $ | (12) | $ | (143) | (91.8) | % | |||||
| Net income | $ | 7,502 | $ | 1,639 | NM | ||||||
| Earnings per share from continuing operations–assuming dilution | $ | 8.15 | $ | 1.95 | NM | ||||||
| Consolidated earnings per share–assuming dilution | $ | 8.14 | $ | 1.80 | NM | ||||||
| Weighted-average shares outstanding–assuming dilution | 922.1 | 912.3 | 1.1 | % | |||||||
| Assets (3) | $ | 135,241 | $ | 127,243 | 6.3 | % | |||||
| Liabilities (3) | $ | 112,628 | $ | 105,222 | 7.0 | % | |||||
| Equity (3) | $ | 22,613 | $ | 22,021 | 2.7 | % |
(1)Includes a one-time, non-cash, pre-tax pension settlement charge of $5.9 billion ($4.4 billion net of tax) resulting in an impact of ($4.84) to diluted earnings per share from continuing operations and an impact of ($4.83) to consolidated diluted earnings per share. Refer to note V, “Retirement-Related Benefits,” for additional information.
(2)Year-to-year revenue growth of 2.9 percent adjusted for currency.
(3)At December 31.
NM–Not meaningful
The following table provides the company’s operating (non-GAAP) earnings for 2023 and 2022. Refer to page 28 for additional information.
| ($ in millions except per share amounts) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | |||||||
| Net income as reported (1) | $ | 7,502 | $ | 1,639 | NM | |||||
| Loss from discontinued operations, net of tax | (12) | (143) | (91.8) | % | ||||||
| Income from continuing operations (1) | $ | 7,514 | $ | 1,783 | NM | |||||
| Non-operating adjustments (net of tax) | ||||||||||
| Acquisition-related charges | 1,292 | 1,329 | (2.8) | % | ||||||
| Non-operating retirement-related costs/(income) (1) | (30) | 4,933 | NM | |||||||
| U.S. tax reform impacts | 95 | (70) | NM | |||||||
| Kyndryl-related impacts | — | 351 | (100.0) | % | ||||||
| Operating (non-GAAP) earnings | $ | 8,870 | $ | 8,326 | 6.5 | % | ||||
| Diluted operating (non-GAAP) earnings per share | $ | 9.62 | $ | 9.13 | 5.4 | % |
(1)2022 includes a one-time, non-cash pension settlement charge of $4.4 billion net of tax.
NM–Not meaningful
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Macroeconomic Environment
Our business profile positions us well in challenging macroeconomic times. Our diversification across geographies, industries, clients and business mix and our recurring revenue base provides some stability in revenue, profit and cash generation. In the current environment, technology demand continues to be a major driving force behind global economic and business growth. Businesses and governments around the world are looking for opportunities to scale, offer better services, drive efficiencies and seize new market opportunities. More recently, geopolitical events and the interest rate environment are adding to the uncertainty. In response, clients are leveraging technologies like hybrid cloud and artificial intelligence (AI) that boost productivity and competitiveness.
For the year ended December 31, 2023, movements in global currencies continued to impact our reported year-to-year revenue and profit. We execute hedging programs which defer, but do not eliminate, the impact of currency. The (gains)/losses from these hedging programs are reflected primarily in other (income) and expense. Refer to “Currency Rate Fluctuations,” for additional information. We saw progress from the actions we have taken to mitigate the impacts of escalating labor and component costs and a strong U.S. dollar.
Financial Performance Summary
In 2023, we reported $61.9 billion in revenue, income from continuing operations of $7.5 billion, and operating (non-GAAP) earnings of $8.9 billion. Diluted earnings per share from continuing operations was $8.15 as reported and diluted earnings per share was $9.62 on an operating (non-GAAP) basis. We generated $13.9 billion in cash from operations and $11.2 billion in free cash flow, and returned $6.0 billion to shareholders in dividends. We are pleased with the fundamentals of our business and progress we have made in executing our strategy. Our 2023 performance demonstrates the strength of our diversified portfolio and sustainability of our revenue growth. We increased our investment in innovation and talent and completed nine acquisitions in 2023, strengthening our hybrid cloud and AI capabilities, all while continuing to return value to shareholders through our dividend.
Total revenue grew 2.2 percent year to year as reported and 3 percent adjusted for currency compared to the prior year, led by Software and Consulting. Software revenue increased 5.1 percent as reported and 5 percent adjusted for currency, with growth in Hybrid Platform & Solutions and Transaction Processing. Hybrid Platform & Solutions increased 4.6 percent as reported and 5 percent adjusted for currency, with growth across Red Hat, Automation and Data & AI. Transaction Processing increased 6.2 percent as reported and 6 percent adjusted for currency, reflecting the success of our zSystems platform which continued to drive client demand. Consulting revenue increased 4.6 percent as reported and 6 percent adjusted for currency with growth across all lines of business, highlighting the solid demand for data and technology transformation and application modernization projects. Infrastructure decreased 4.5 percent year to year as reported and 4 percent adjusted for currency, reflecting product cycle dynamics.
From a geographic perspective, Americas revenue grew 2.0 percent year to year as reported (2 percent adjusted for currency). Europe/Middle East/Africa (EMEA) increased 3.0 percent as reported (1 percent adjusted for currency). Asia Pacific grew 1.6 percent as reported (7 percent adjusted for currency).
Gross margin of 55.4 percent increased 1.4 points year to year, with continued margin expansion across all reportable segments driven by revenue growth, improving portfolio mix and productivity actions. Operating (non-GAAP) gross margin of 56.5 percent increased 1.3 points versus the prior year, due to the same dynamics.
Total expense and other (income) decreased 18.8 percent in 2023 versus the prior year primarily driven by the one-time, non-cash pension settlement charge of $5.9 billion in 2022 and the benefits from productivity actions we have taken; partially offset by the effects of currency, higher workforce rebalancing charges to address remaining stranded cost from portfolio actions, and higher spending reflecting our continued focus on talent and portfolio innovation to drive our strategy. Total operating (non-GAAP) expense and other (income) increased 4.5 percent year to year, driven primarily by the effects of currency, higher workforce rebalancing charges and higher spending to drive our strategy; partially offset by benefits from productivity actions.
Pre-tax income from continuing operations was $8.7 billion in 2023 compared with $1.2 billion in the prior year and pre-tax margin was 14.0 percent, an increase of 12.1 points versus 2022. The year-to-year improvements were primarily driven by the $5.9 billion pension settlement charge in the prior year, the combination of our revenue growth and gross margin performance and the benefits from productivity actions. The continuing operations effective tax rate for 2023 was 13.5 percent compared to (54.2) percent in 2022. The prior-year effective tax rate was primarily driven by the pension settlement charge. Net income from continuing operations was $7.5 billion in 2023 compared with $1.8 billion in the prior year and net income from continuing operations margin was 12.1 percent, an increase of 9.2 points year to year. Operating (non-GAAP) pre-tax income from continuing operations of $10.3 billion increased 5.0 percent year to year and the operating (non-GAAP) pre-tax margin from continuing operations increased 0.4 points to 16.7 percent. The combination of our revenue and gross margin performance and productivity actions resulted in strong operating (non-GAAP) pre-tax income growth in 2023. The operating (non-GAAP) effective tax rate for 2023 was 14.0 percent
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compared to 15.2 percent in 2022. Operating (non-GAAP) income from continuing operations of $8.9 billion increased 6.5 percent and the operating (non-GAAP) income margin from continuing operations of 14.3 percent was up 0.6 points year to year.
Diluted earnings per share from continuing operations was $8.15 in 2023 compared with $1.95 in 2022, which included an impact of $4.84 from the prior-year pension settlement charge. Operating (non-GAAP) diluted earnings per share of $9.62 increased 5.4 percent versus 2022.
At December 31, 2023, the balance sheet remained strong with increased financial flexibility to support and invest in the business. Cash and cash equivalents, restricted cash and marketable securities at year end were $13.5 billion, an increase of $4.6 billion from December 31, 2022. During 2023, we invested $5.1 billion in acquisitions and returned $6.0 billion to shareholders through dividends. Total debt of $56.5 billion at December 31, 2023 increased $5.6 billion driven by net debt issuances. We were opportunistic in accessing the debt market and issued $9.5 billion of debt in the first quarter of 2023 to plan for our debt maturity obligations in 2023 and 2024 as well as capital allocation priorities.
Total assets increased $8.0 billion ($7.1 billion adjusted for currency) from December 31, 2022 primarily driven by an increase in cash and cash equivalents and goodwill; partially offset by a decrease in prepaid pension assets. Total liabilities increased $7.4 billion ($6.6 billion adjusted for currency) from December 31, 2022 primarily driven by an increase in debt, deferred income and retirement and postretirement benefit obligations. Total equity of $22.6 billion increased $0.6 billion from December 31, 2022, driven by 2023 net income and common stock issuances; partially offset by dividends paid and an increase in accumulated other comprehensive loss due to retirement-related benefit plans.
Cash provided by operating activities was $13.9 billion in 2023, an increase of $3.5 billion compared to 2022, driven by an increase in cash provided by financing receivables, performance-related improvements within net income and sales cycle working capital efficiencies. Our free cash flow was $11.2 billion, an increase of $1.9 billion versus the prior year. Refer to page 31 for additional information on free cash flow. Net cash used in investing activities of $7.1 billion increased $2.9 billion compared to the prior year, mainly driven by the Apptio acquisition, and a decrease in cash provided by divestitures; partially offset by higher net proceeds from marketable securities and other investments. Net cash used in financing activities of $1.8 billion decreased $3.2 billion compared to 2022, mainly due to an increase in net cash provided by debt.
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DESCRIPTION OF BUSINESS
Please refer to IBM’s Annual Report on Form 10-K filed with the SEC on February 26, 2024, for Item 1A. entitled “Risk Factors.”
IBM is addressing the hybrid cloud and AI opportunity with a platform-centric approach, focused on providing client value through a combination of technology and business expertise. We provide integrated solutions and products that leverage: data, information technology, deep expertise in industries and business processes, with trust and security and a broad ecosystem of partners and alliances. Our hybrid cloud platform and AI technology and services capabilities support clients’ digital transformations and help them engage with their customers and employees in new ways. These solutions draw from an industry-leading portfolio of capabilities in software, consulting services and a deep incumbency in mission-critical systems, all bolstered by one of the world’s leading research organizations.
IBM Strategy
IBM continues to focus its strategy on hybrid cloud and AI, today’s most transformative technologies. Businesses are pursuing digital-first strategies as a critical imperative for driving revenue growth, boosting productivity, mitigating risks including cyberattacks, and meeting sustainability commitments. Technology is increasingly distributed across environments spanning multiple clouds, data centers, and myriad edge devices, making hybrid cloud the default approach for most enterprises. 77 percent of business and IT decision makers use hybrid cloud environments (Harris Poll survey). In parallel, generative AI has become a top priority for boards and the C-Suite. Over 80 percent of C-suite executives expect that generative AI will fundamentally transform their organization’s workflows and how people do their jobs (IBM Institute for Business Value survey).
Our strategy aligns with the needs of our clients
Client demand for technology to drive business outcomes is accelerating. Our two strategic platforms deliver impact to serve that demand: Red Hat OpenShift in hybrid cloud and watsonx in AI.
These two strategic platforms complement one another. AI benefits from hybrid cloud through seamless access to data and applications across heterogeneous environments. Conversely, hybrid cloud is differentiated by AI’s delivery of insights and automation to streamline business, IT, and security processes.
In 2023, we launched watsonx as our AI platform for business. Built on Red Hat OpenShift, watsonx offers the power of state-of-the-art IBM and open-source models for clients to run AI wherever they need it. The depth and breadth of our consulting expertise in generative AI can make a crucial difference in accelerating time-to-value for clients. Our offerings are uniquely differentiated, delivering to clients an open and responsible approach to use multiple models, trusted AI governance solutions, and targeted use cases with proven value, including digital labor, customer service and software development. Watsonx and our Consulting capabilities to deploy AI at-scale are a powerful combination distinctive to IBM.
Red Hat OpenShift is the market-leading hybrid cloud application platform. OpenShift is built on open-source technologies including Linux, containers, and Kubernetes. With hybrid cloud becoming the industry’s dominant architecture, OpenShift allows clients to build and run applications in a consistent way across environments enabling organizations to write once, run anywhere. A 2023 study by IBM Consulting profiled hybrid cloud practices used by organizations and found most to be implementing a siloed ‘hybrid by default’ approach. Leading enterprises have embraced a ‘hybrid by design’ architecture to leverage common platforms and practices throughout environments. The study shows that clients taking a ‘hybrid by design’ platform approach can expect over three times higher return on investment in their digital transformation efforts. OpenShift’s market leadership make it the best choice for clients seeking the value of a ‘hybrid by design’ approach.
IBM’s hybrid cloud and AI strategy addresses an enormous market need. The hybrid cloud market is projected to grow to more than $1.5 trillion over 3 years. In conjunction, the AI market is expected to grow at 30 percent powered by generative AI (International Data Corporation). As technology evolves beyond IT to being a differentiator in every industry and business function, we continue to expect strong tailwinds in the markets we serve.
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IBM’s differentiated portfolio value
All our businesses benefit Red Hat OpenShift and watsonx by extending, implementing, or delivering them. In turn, the platforms differentiate our businesses in the unique capabilities they bring. For each business we provide a brief overview and examples of strategic linkage to our platforms.
IBM Software brings to life the combined value of hybrid cloud and AI with capabilities that deliver improved client outcomes: (1) AI and data to infuse generative AI at scale into applications and business processes, leveraging the power of data to drive decisions in real-time; (2) Automation and Application Modernization to improve business and IT productivity with digital labor and create outstanding customer experiences; (3) Security of all touchpoints using AI to drive real-time, automated detection, and an orchestrated response; (4) Transaction Processing software that powers IBM Z; (5) Red Hat, also reported in our Software segment, that delivers our hybrid cloud platform with OpenShift as well as market leading capabilities of Red Hat Enterprise Linux and Ansible. Our Software products differentiate our platforms. For example, our award-winning Application Resource Management product, Turbonomic, leverages AI to simultaneously improve performance while minimizing cost across a client’s hybrid cloud environment. We strategically build products on OpenShift to provide clients the flexibility to consume software across clouds and on-premises. Building to that common platform also accelerates our innovation and efficiency.
IBM Consulting delivers business transformation, technology consulting, and application operations by leveraging hybrid cloud and AI technologies from IBM along with our ecosystem partners. To support our hybrid cloud strategy, we built a Red Hat business of over $2.5 billion. We are pursuing a similar approach for our AI strategy with over 16,000 accredited consultants. We have also scaled our focus on the ecosystem to create multi-billion-dollar partnerships with AWS, Microsoft, and SAP. Our consulting capabilities help clients to realize value from their digital transformations, for example, a global provider of business decisioning data and analytics is leveraging watsonx for a procurement solution to improve savings, reduce time, and mitigate risk.
IBM Infrastructure provides trusted, performant, secure, and resilient infrastructure solutions across AI, data-intensive, and regulated mission-critical workloads. Forty-five of the world’s top fifty banks run on IBM Z, where our transaction processing capability excels with integrated AI to deliver unmatched throughput, availability, and security. Our AI strategy delivers more value on IBM Z. For example, watsonx Code Assistant leverages generative AI to modernize Z applications. Our Power, Storage, and Cloud offerings accelerate client’s digital transformations while our Infrastructure Support delivers lifecycle services to optimize hybrid cloud environments.
IBM Research demonstrates our ability to quickly transition from research to market-ready solutions, continuing our legacy of defining the evolution of computing. In 2023, we delivered a pipeline of AI and hybrid cloud innovations that created new business opportunities for IBM including watsonx, generative AI models, and AI infusions into our software product portfolio. In quantum computing, we delivered noteworthy progress in both hardware and software: we unveiled our lowest-error, highest-performing
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flagship chips Heron and Condor, and updated Qiskit software for greater stability, reliability, and performance. We continue to leverage our world-class skills in semiconductors to achieve breakthroughs and expand our industry leading partnerships.
A key part of our strategy is to add value to our strategic platforms through inorganic investments. Our focus is on bolstering our hybrid cloud, and data and AI technology assets that further accelerate our organic innovation engines as well as consulting expertise that expand our position in new markets. Additionally, in line with our focus on sharpening our portfolio, we recently closed the divestiture of The Weather Company assets.
To bolster our AI strategy, we established the $500 million Enterprise AI Venture Fund to deepen collaboration with early-stage innovators. We also collaborated to launch the AI Alliance to accelerate responsible innovation in AI throughout a broad, open community across industry, startups, academia, research, and government.
Collaborating to create value with clients and ecosystem partners
As technology becomes pervasive across businesses, we are also diversifying the ways we reach a broader client base. For example, we invest in product-led growth routes to capture new customers and expand our market reach. We also continue to build our experiential selling skills across client engineering, customer success management, and deep technical expertise to solve clients’ critical challenges. We brought our next-generation innovations including watsonx to a wide range of clients and partners through our signature THINK event tour and our inaugural IBM TechXchange conference.
We set a strategic objective to increase the mix of business with our ecosystem. Our partnerships with technology resellers, systems integrators, independent software vendors (ISVs), consultancies, advisory firms, and managed service providers give clients the flexibility they seek to maximize the impact of their technology investments. We launched a redesigned Partner Plus program in 2023, providing partners with access to extensive IBM resources, incentives, training, and support to accelerate delivering innovation to clients. We continue to deepen relationships with key strategic partners such as AWS, Microsoft, SAP, Salesforce, and Adobe to amplify the joint impact for our clients by embedding IBM technology into the platforms that run their businesses. For example, in 2023 we continued to expand our software-as-a-service offerings on AWS marketplace, and our industry aligned portfolio of offerings with Microsoft.
In 2024, we will continue to advance our hybrid cloud and AI strategy. We will co-create with our clients and ecosystem to realize business value through digital transformations, as their trusted innovation partner.
Business Segments and Capabilities
IBM operates in more than 175 countries around the world. Our platform-centric hybrid cloud and AI strategy is executed through our operations and consists of four business segments: Software, Consulting, Infrastructure and Financing.
The following description of our business segments is based on our organizational structure as of December 31, 2023. Refer to "Looking Forward," for changes to our reportable segments effective January 1, 2024.
Software
Software provides software solutions that address client needs for a hybrid cloud platform, data and AI, automation, and security on their journey to hybrid cloud. It includes all software, except operating system software reported in the Infrastructure segment.
Software comprises two business areas – Hybrid Platform & Solutions and Transaction Processing, which have the following capabilities:
Hybrid Platform & Solutions: includes software, infused with AI, to help clients operate, manage and optimize their IT resources and business processes within hybrid, multi-cloud environments. It includes the following:
Red Hat: provides enterprise open-source solutions, for hybrid, multi-cloud environments, which includes Red Hat Enterprise Linux (RHEL), OpenShift, our hybrid cloud platform, as well as Ansible.
Automation: optimizes processes from business workflows to IT operations with AI-powered automation. Automation includes software for business automation, IT automation, integration and application runtimes.
Data & AI: accelerates data-driven agendas by infusing AI throughout the enterprise, empowering intelligent decision making. The portfolio includes capabilities that simplify data consumption through data fabric with data management, optimize lifecycle management, and make better predictions through business analytics. Data & AI capabilities facilitate sustainable, resilient businesses and enable intelligent management of enterprise assets and supply chains with environmental intelligence.
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Security: creates a risk-aware, secure business by gaining real-time threat insights, orchestrating actions and automating responses across all touchpoints, in line with a zero-trust security strategy. Security includes software and services for threat management, data security, and identity and access management.
Transaction Processing: supports clients’ mission-critical, on-premise workloads in industries such as banking, airlines and retail. This includes transaction processing software such as Customer Information Control System and storage software, as well as the analytics and integration software running on IBM operating systems such as DB2 and WebSphere running on z/OS.
Consulting
Consulting provides deep industry expertise and market-leading capabilities in business transformation and technology implementation. Consulting designs, builds and operates technology and business processes based on open, hybrid cloud architectures leveraging the power of generative AI, with IBM technology and ecosystem partner technologies. Consulting uses its IBM Garage method to convene experts to co-create solutions with clients to accelerate their digital transformations through AI and automation.
Consulting comprises three business areas – Business Transformation, Technology Consulting and Application Operations, which have the following capabilities:
Business Transformation: provides strategy, process design, system implementation and operations services to improve and transform key experiences and business processes. These services deploy AI and automation in business processes to exploit the value of data and include an ecosystem of partners alongside IBM technology, including strategic partnerships with Adobe, Oracle, Salesforce and SAP, among others.
Technology Consulting: helps clients architect and implement solutions across cloud platforms, including Amazon, Microsoft and IBM, and deploy strategies to transform the enterprise experience and enable innovation, including data transformation for AI with watsonx and application modernization for hybrid cloud with Red Hat OpenShift.
Application Operations: focuses on application and cloud platform services required to operationalize and run hybrid cloud platforms. It facilitates clients’ efforts to manage, optimize and orchestrate application and data workloads across platforms and environments through both custom applications and ISV packages.
Infrastructure
Infrastructure provides trusted and secure solutions for hybrid cloud and is optimized for infusing AI into mission-critical transactions.
Infrastructure comprises two business areas – Hybrid Infrastructure and Infrastructure Support, which have the following capabilities:
Hybrid Infrastructure: provides clients with innovative infrastructure platforms to help meet the new requirements of hybrid multi-cloud and enterprise AI workloads leveraging flexible and as-a-service consumption models. Hybrid Infrastructure includes zSystems and Distributed Infrastructure.
zSystems (also referred to as IBM Z): the premier transaction processing platform with leading security, resilience and scale, highly optimized for mission-critical, high-volume transaction workloads and enabled for enterprise AI and hybrid cloud. It includes zSystems and LinuxONE, with a range of high-performance systems designed to address enterprise computing capacity, security and performance needs, z/OS, a security-rich, high-performance enterprise operating system, as well as Linux and other operating systems.
Distributed Infrastructure: includes Power, Storage and IBM Cloud Infrastructure-as-a-Service (IaaS). Power consists of high-performance servers, designed and engineered for data intensive and AI-enabled workloads and optimized for hybrid cloud and Linux. The Storage portfolio consists of a broad range of storage hardware and software-defined offerings, including Z-attach and distributed flash, tape solutions, software-defined storage controllers, data protection software and network-attach storage. IBM Cloud IaaS is built on enterprise-grade hardware with leading security and compliance capabilities and offers flexible computing options across architectures to meet client workload needs.
Infrastructure Support: delivers comprehensive, proactive and AI-enabled maintenance and support services to maintain and improve the availability and value of clients’ IT infrastructure (hardware and software) both on-premises and in the cloud.
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Financing
Financing facilitates IBM clients’ acquisition of hardware, software and services through its financing solutions. The financing arrangements are predominantly for products or services that are critical to the end users’ business operations and support IBM’s hybrid cloud and AI strategy. Financing conducts a comprehensive credit evaluation of its clients prior to extending financing. As a captive financier, Financing has the benefit of both deep knowledge of its client base and a clear insight into the products and services financed. These factors allow the business to effectively manage two of the primary risks associated with financing, credit and residual value, while generating strong returns on equity.
Financing comprises the following two business areas – Client Financing and Commercial Financing:
Client Financing: lease, installment payment plan and loan financing to end-user clients for terms generally up to seven years. Assets financed are primarily new and used IBM hardware, software and services.
Commercial Financing: short-term working capital financing to business partners and distributors primarily of IBM products and services. The company has an existing agreement with a third-party investor to sell IBM short-term commercial financing receivables on a revolving basis. Refer to note L, "Financing Receivables," for additional information.
Human Capital
Employees and Related Workforce
| (In thousands) | |
|---|---|
| For the year ended December 31: | 2023 |
| IBM/wholly owned subsidiaries | 282.2 |
| Less-than-wholly owned subsidiaries | 8.7 |
| Complementary (1) | 14.4 |
(1) The complementary workforce is an approximation of equivalent full-time employees hired under temporary, part-time and limited-term employment arrangements to meet specific business needs in a flexible and cost-effective manner.
As a globally integrated enterprise, IBM operates in more than 175 countries. Our highly skilled global workforce is reflective of the work we do for clients in support of their digital transformations and mission-critical operations through our focus on hybrid cloud and AI. Our employees are among the world’s leading experts in hybrid cloud, AI, quantum computing, cybersecurity and industry-specific solutions. We believe our success depends on the caliber of our talent and the engagement and inclusion of IBMers in the workplace.
Talent and Culture
We attract, develop, engage, and retain talent in a dynamic and competitive environment. IBM provides a compelling employee value proposition, offering professionals competitive compensation and attractive career opportunities in the development and delivery of innovative technologies for clients whose businesses the world relies on. Our value proposition and talent strategy help to retain talent. In 2023, voluntary attrition decreased when compared to each of the past two years.
We are continuously transforming and developing our talent, both through learning and hiring. In 2023, we added skills in consulting and key technical areas and invested in scaling our capacity in strategically important markets. We continue to invest in upskilling and reskilling our workforce. Our digital learning and career platforms are examples of this commitment to provide employees access to the resources needed to build strategic skills and grow their careers. Our performance reflection cycles inspire further learning, growth, and development via candid feedback to help employees reach their career and business goals. Helping our employees learn and apply new skills is important for retention and critical to our ability to transform and evolve.
Employee engagement is a key indicator of employee well-being and their dedication to the company’s mission, purpose and values. We conduct an annual engagement survey to assess the health of the company’s growth culture and employee sentiment. We maintained strong participation with over 187,000 employees globally responding to the 2023 engagement survey, providing actionable data-driven insights to managers and leaders around factors such as workplace experience, inclusion, pride, and propensity to recommend IBM as an employer. For the third year in a row, more than eight out of ten employees who participated in the survey responded that they felt engaged at work, a testament to our industry-leading talent practices.
Diversity and Inclusion
IBM takes immense pride in its rich legacy as a trailblazer in fostering diversity and inclusion within the workplace. We work to ensure individuals from diverse backgrounds feel a sense of belonging, can embrace their true selves, nurture their talents and advance in their careers. Our efforts have resulted in nearly nine out of ten of employees who participated in the survey feeling empowered to express their authentic identities at work.
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A workplace characterized by diversity and inclusivity serves as a catalyst for heightened innovation, agility, and overall performance. This environment fuels business growth. Our focus on creating a diverse and inclusive workplace has led to increased levels of inclusion for underrepresented employees, including women, who make up more than one-third of our workforce. Executive representation of women globally, and Hispanic executives in the U.S. improved by 1.1 points and 0.5 points, respectively, in 2023. Representation of Black executives in the U.S. declined 0.2 points in 2023. Our executive annual incentive program includes a diversity modifier that affirms our commitment to diverse representation in our workforce that reflects the labor pool demographics of the communities in which we operate. The design of the modifier is based on our progress in creating and developing a diverse executive population.
We are committed to pay equity and transparency, fostering an environment of equal pay for equal work regardless of gender, race, or other personal characteristics. Statistical pay equity assessments are conducted across all countries with IBM employees, reinforcing our dedication to our longstanding pay equity practice. We also empower employees to understand their pay by providing comprehensive compensation education. Employees can also directly access information about their pay, including a comparison against their market pay range, through the HR system or their direct managers.
Health, Safety and Well-Being
IBM has long established its commitment to a culture of health, safety, and well-being. This commitment is demonstrated through our health and safety policy and compliance with country legal requirements, both of which are implemented through IBM’s externally certified Health & Safety Management System (HSMS). Objectives of our HSMS include providing a safe and healthy workplace, preventing work-related injuries and illnesses, enhancing worker health and productivity and providing resources to fulfill these commitments.
Our belief that there is no greater resource than our people led us to integrate employee well-being into every aspect of our business. We feel that our employees perform best at work, at home and in the communities where they live and work when their well-being is supported. We believe in not taking a one-size-fits-all approach when it comes to health, safety, and well-being and strive to provide programs that are culturally relevant and inclusive to address the needs of a diverse employee population. Our health and safety programs are driven by evidence-based strategies, real time insights and innovative solutions.
We offer a wide range of health, safety, and well-being programs, covering all aspects of employee well-being: physical, mental, and financial health. Access to well-being services and resources are offered through onsite activities and partnerships with external vendors, among other methods of delivery. We continued our focus on cardiovascular, musculoskeletal, and mental health. IBMers worldwide have confidential, 24/7 access to critical mental health support through employee assistance programs and supplemental resources. Other programs include training for employees on resilience, ergonomics, and financial well-being.
Employees are supported with around-the-clock access to IBM’s world-class Health and Safety team who provide education, timely updates on new health and safety developments and forums to ask questions and raise concerns. In 2023, we enhanced our health and safety incident management program by introducing a centralized reporting and investigation system, providing IBMers an efficient, seamless and secure way to report work-related accidents, occupational illnesses and near-miss incidents, regardless of where they occur. This facilitates prompt investigation of incidents and implementation of corrective actions to prevent future occurrences.
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YEAR IN REVIEW
Results of Continuing Operations
Segment Details
The table below presents each reportable segment’s revenue and gross margin results, followed by an analysis of the 2023 versus 2022 reportable segment results. The segment details presented below are reported under our historical reportable segments. Refer to "Looking Forward" for changes to our reportable segments effective in the first quarter of 2024.
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent/ Margin Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Revenue | |||||||||||||
| Software | $ | 26,308 | $ | 25,037 | 5.1 | % | 5.2 | % | |||||
| Gross margin | 80.1 | % | 79.6 | % | 0.4 | pts. | |||||||
| Consulting | 19,985 | 19,107 | 4.6 | % | 6.1 | % | |||||||
| Gross margin | 26.6 | % | 25.5 | % | 1.1 | pts. | |||||||
| Infrastructure | 14,593 | 15,288 | (4.5) | % | (3.9) | % | |||||||
| Gross margin | 56.0 | % | 52.8 | % | 3.2 | pts. | |||||||
| Financing | 741 | 645 | 14.8 | % | 15.0 | % | |||||||
| Gross margin | 48.1 | % | 38.3 | % | 9.8 | pts. | |||||||
| Other | 233 | 453 | (48.4) | % | (50.6) | % | |||||||
| Gross margin | (256.4) | % | (95.3) | % | (161.1) | pts. | |||||||
| Total revenue | $ | 61,860 | $ | 60,530 | 2.2 | % | 2.9 | % | |||||
| Total gross profit | $ | 34,300 | $ | 32,687 | 4.9 | % | |||||||
| Total gross margin | 55.4 | % | 54.0 | % | 1.4 | pts. | |||||||
| Non-operating adjustments | |||||||||||||
| Amortization of acquired intangible assets | 631 | 682 | (7.5) | % | |||||||||
| Operating (non-GAAP) gross profit | $ | 34,931 | $ | 33,370 | 4.7 | % | |||||||
| Operating (non-GAAP) gross margin | 56.5 | % | 55.1 | % | 1.3 | pts. |
Software
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Software revenue | $ | 26,308 | $ | 25,037 | 5.1 | % | 5.2 | % | |||||
| Hybrid Platform & Solutions | $ | 18,693 | $ | 17,866 | 4.6 | % | 4.8 | % | |||||
| Red Hat | 9.1 | 9.0 | |||||||||||
| Automation | 3.4 | 3.6 | |||||||||||
| Data & AI | 4.5 | 4.8 | |||||||||||
| Security | (2.5) | (2.2) | |||||||||||
| Transaction Processing | 7,615 | 7,171 | 6.2 | 6.3 |
Software revenue of $26,308 million increased 5.1 percent as reported (5 percent adjusted for currency) in 2023 compared to the prior year, driven by growth in both Hybrid Platform & Solutions and Transaction Processing. The growth in Hybrid Platform & Solutions was led by Red Hat, Automation and Data & AI. In Transaction Processing, our zSystems platform continued to drive client demand. Our Software revenue performance in 2023 reflects growth in our high-value, recurring revenue base, which is approximately 80 percent of our annual software revenue, as well as transactional revenue. Our platform-based approach is resonating with clients and there is growing interest in our generative AI platform, watsonx.
Hybrid Platform & Solutions revenue of $18,693 million increased 4.6 percent as reported (5 percent adjusted for currency) in 2023 compared to the prior year. Within Hybrid Platform & Solutions, Red Hat revenue increased 9.1 percent as reported (9 percent adjusted for currency) led by double-digit growth in OpenShift and Ansible, and solid growth in RHEL. OpenShift continued its strong performance with annual recurring revenue of $1.2 billion exiting 2023. Automation revenue increased 3.4 percent as reported (4
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percent adjusted for currency), with strength in AIOps and Management solutions as clients looked to optimize business performance and enhance productivity. Data & AI revenue increased 4.5 percent as reported (5 percent adjusted for currency), reflecting demand for data management as clients prepare for generative AI and strength in asset and supply chain management software which helps clients run sustainable operations. Security revenue decreased 2.5 percent as reported (2 percent adjusted for currency). While we had revenue declines in security threat management and identity and access management, we delivered revenue growth in data security.
Across Hybrid Platform & Solutions, our annual recurring revenue (ARR) was $14.4 billion exiting 2023. ARR is a key performance metric management uses to assess the health and growth trajectory of our Hybrid Platform & Solutions business within the Software segment. ARR is calculated by estimating the current quarter’s recurring, committed value for certain types of active contracts as of the period-end date and then multiplying that value by four. This value is based on each arrangement’s contract value and start date, mitigating fluctuations during the contract term, and includes the following consumption models: (1) software subscription agreements, including committed term licenses, (2) as-a-service arrangements such as SaaS and PaaS, (3) maintenance and support contracts, and (4) security managed services contracts. ARR should be viewed independently of revenue as this performance metric and its inputs may not represent the amount of revenue recognized in the period and therefore is not intended to represent current period revenue or revenue that will be recognized in future periods.
Transaction Processing revenue of $7,615 million increased 6.2 percent as reported (6 percent adjusted for currency) in 2023 compared to the prior year. Clients continue to value this portfolio of mission-critical software in support of growing workloads on our hardware platforms, such as zSystems. This, together with price increases, contributed to growth in both recurring and transactional revenue in Transaction Processing.
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent/ Margin Change | |||||||
| Software | ||||||||||
| Gross profit | $ | 21,063 | $ | 19,941 | 5.6 | % | ||||
| Gross profit margin | 80.1 | % | 79.6 | % | 0.4 | pts. | ||||
| Pre-tax income | $ | 6,571 | $ | 6,162 | 6.6 | % | ||||
| Pre-tax margin | 25.0 | % | 24.6 | % | 0.4 | pts. |
Software gross profit margin of 80.1 percent in 2023 increased 0.4 points compared to the prior year, primarily driven by margin expansion in software services due to portfolio mix. Pre-tax income of $6,571 million increased 6.6 percent and pre-tax margin of 25.0 percent increased 0.4 points compared to the prior year. The year-to-year increases in pre-tax income and pre-tax margin were driven by our solid revenue growth, higher gross profit contribution and the productivity actions we have taken, partially offset by key investments in innovation. Pre-tax margin in 2023 includes approximately 1 point of impact from currency.
Consulting
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Consulting revenue | $ | 19,985 | $ | 19,107 | 4.6 | % | 6.1 | % | |||||
| Business Transformation | $ | 9,179 | $ | 8,834 | 3.9 | % | 5.3 | % | |||||
| Technology Consulting | 3,849 | 3,765 | 2.2 | 3.8 | |||||||||
| Application Operations | 6,958 | 6,508 | 6.9 | 8.6 |
Consulting revenue of $19,985 million increased 4.6 percent as reported (6 percent adjusted for currency) in 2023 compared to the prior year, with growth across all three business areas. This growth reflects the solid demand for our data and technology transformation projects with a focus on AI and analytics. Clients are also prioritizing cloud modernization and cloud-based application development projects. There has been a consistent client focus throughout the year on digital transformation and AI initiatives to drive productivity and cost savings for their enterprises. Our integrated value proposition, investments in skills and strategic partnerships and focused execution continues to differentiate us in the marketplace. Our strategic partnerships which account for approximately 40 percent of Consulting revenue, delivered double-digit growth in 2023 on a year-to-year basis in both Consulting signings and revenue.
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Business Transformation revenue of $9,179 million increased 3.9 percent as reported (5 percent adjusted for currency) compared to the prior year, led by data and technology transformations including AI and analytics-focused projects, and finance and supply chain transformations.
Technology Consulting revenue of $3,849 million increased 2.2 percent as reported (4 percent adjusted for currency), led by cloud-based application development and cloud modernization projects.
Application Operations revenue of $6,958 million increased 6.9 percent as reported (9 percent adjusted for currency) driven by growth in platform engineering services and cloud application management.
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent/Margin Change | |||||||
| Consulting | ||||||||||
| Gross profit | $ | 5,313 | $ | 4,864 | 9.2 | % | ||||
| Gross profit margin | 26.6 | % | 25.5 | % | 1.1 | pts. | ||||
| Pre-tax income | $ | 1,918 | $ | 1,677 | 14.4 | % | ||||
| Pre-tax margin | 9.6 | % | 8.8 | % | 0.8 | pts. |
Consulting gross profit margin increased 1.1 points to 26.6 percent compared to the prior year. Pre-tax income of $1,918 million increased 14.4 percent and pre-tax margin increased 0.8 points to 9.6 percent compared to the prior year. The increases in gross profit margin and pre-tax margin reflect benefits from pricing and productivity actions we have taken, which were partially offset by increased labor costs.
Consulting Signings and Book-to-Bill
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | Yr.-to-Yr.Percent ChangeAdjusted forCurrency | |||||||||
| Total Consulting signings | $ | 23,339 | $ | 20,485 | 13.9 | % | 16.7 | % |
Consulting signings grew 13.9 percent as reported (17 percent adjusted for currency) in 2023, and our book-to-bill ratio over the trailing twelve months was over 1.15. Book-to-bill represents the ratio of IBM Consulting signings to its revenue over the same period and is a useful indicator of the demand for our business over time.
Signings are management’s initial estimate of the value of a client’s commitment under a services contract within IBM Consulting. There are no third-party standards or requirements governing the calculation of signings. The calculation used by management involves estimates and judgments to gauge the extent of a client’s commitment, including the type and duration of the agreement and the presence of termination charges or wind-down costs.
Contract extensions and increases in scope are treated as signings only to the extent of the incremental new value. Total signings can vary over time due to a variety of factors including, but not limited to, the timing of signing a small number of larger contracts. Signings associated with an acquisition will be recognized on a prospective basis.
Management believes the estimated values of signings disclosed provide an indication of our forward-looking revenue. Signings are used to monitor the performance of the business and viewed as useful information for management and shareholders. The conversion of signings into revenue may vary based on the types of services and solutions, contract duration, customer decisions, and other factors, which may include, but are not limited to, the macroeconomic environment.
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Infrastructure
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Infrastructure revenue | $ | 14,593 | $ | 15,288 | (4.5) | % | (3.9) | % | |||||
| Hybrid Infrastructure | $ | 9,215 | $ | 9,451 | (2.5) | % | (2.2) | % | |||||
| zSystems | (4.5) | (4.2) | |||||||||||
| Distributed Infrastructure | (1.0) | (0.7) | |||||||||||
| Infrastructure Support | 5,377 | 5,837 | (7.9) | (6.6) |
Infrastructure revenue of $14,593 million decreased 4.5 percent as reported (4 percent adjusted for currency) as compared to the prior year, reflecting product cycle dynamics which impacted both Hybrid Infrastructure and Infrastructure Support.
Hybrid Infrastructure revenue of $9,215 million decreased 2.5 percent as reported (2 percent adjusted for currency) as compared to the prior year. Within Hybrid Infrastructure, zSystems revenue decreased 4.5 percent as reported (4 percent adjusted for currency) on a year-to-year basis, consistent with the z16 cycle, as it was introduced in the second quarter of 2022. Overall, across the program cycle, z16 revenue performance has significantly outperformed prior cycles, including the successful z15 program. The z16 program incorporates a number of key innovations for our clients including cloud-native development for hybrid cloud, embedded AI at scale, quantum safe cyber-resilient security, energy efficiency and strong reliability and scalability. Clients are increasingly leveraging zSystems for more workloads which drives demand for more capacity. Installed MIPS have doubled during the last two zSystems product cycles. zSystems remains an enduring platform, driving hardware adoption as well as related software, storage and services. Distributed Infrastructure revenue decreased 1.0 percent as reported (1 percent adjusted for currency). We had year-to-year declines in high-end Power and cloud platform revenue, partially offset by strong growth in high-end Storage and low- to mid-range Power.
Infrastructure Support revenue of $5,377 million decreased 7.9 percent as reported (7 percent adjusted for currency), reflecting reduced demand for support services as a result of product cycle dynamics.
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent/ Margin Change | |||||||
| Infrastructure | ||||||||||
| Gross profit | $ | 8,167 | $ | 8,066 | 1.2 | % | ||||
| Gross profit margin | 56.0 | % | 52.8 | % | 3.2 | pts. | ||||
| Pre-tax income | $ | 2,421 | $ | 2,262 | 7.0 | % | ||||
| Pre-tax margin | 16.6 | % | 14.8 | % | 1.8 | pts. |
Infrastructure gross profit margin increased 3.2 points to 56.0 percent in 2023 compared to the prior year. The increase was driven by margin expansion in Hybrid Infrastructure across both Distributed Infrastructure and zSystems, reflecting our continued focus on productivity initiatives including streamlining our supply chain, partially offset by margin decline in Infrastructure Support due to product cycle dynamics. Pre-tax income of $2,421 million increased 7.0 percent and pre-tax margin increased 1.8 points to 16.6 percent primarily driven by the increase in gross profit contribution, an increase in IP and custom development income, a benefit from the changes in the useful life of servers and network equipment and productivity actions. Pre-tax margin in 2023 included approximately 1 point of impact from currency.
Financing
Refer to pages 38 through 40 for a discussion of Financing’s segment results.
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Geographic Revenue
In addition to the revenue presentation by reportable segment, we also measure revenue performance on a geographic basis.
| ($ in millions) | |||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | Yr.-to-Yr. Percent Change Adjusted for Currency | |||||||||
| Total revenue | $ | 61,860 | $ | 60,530 | 2.2 | % | 2.9 | % | |||||
| Americas | $ | 31,666 | $ | 31,057 | 2.0 | % | 2.5 | % | |||||
| Europe/Middle East/Africa | 18,492 | 17,950 | 3.0 | 1.3 | |||||||||
| Asia Pacific | 11,702 | 11,522 | 1.6 | 6.5 |
Total revenue of $61,860 million in 2023 increased 2.2 percent year to year as reported and 3 percent adjusted for currency.
Americas revenue increased 2.0 percent as reported and 2 percent adjusted for currency. The U.S. increased 1.1 percent. Canada decreased 2.5 percent as reported, but grew 1 percent adjusted for currency. Latin America increased 15.7 percent as reported and 18 percent adjusted for currency. Within Latin America, Brazil revenue increased 21.0 percent as reported and 19 percent adjusted for currency.
EMEA revenue increased 3.0 percent as reported and 1 percent adjusted for currency. France increased 1.2 percent as reported, but decreased 1 percent adjusted for currency. The UK increased 0.7 percent as reported and was flat adjusted for currency. Germany increased 0.4 percent as reported, but decreased 2 percent adjusted for currency. Italy decreased 0.8 percent as reported and 3 percent adjusted for currency.
Asia Pacific revenue increased 1.6 percent as reported and 7 percent adjusted for currency. Japan revenue increased 3.8 percent as reported and 11 percent adjusted for currency. India increased 15.1 percent as reported and 20 percent adjusted for currency. Australia decreased 6.7 percent as reported and 3 percent adjusted for currency. China decreased 19.6 percent as reported and 16 percent adjusted for currency.
Total Expense and Other (Income)
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent/ Margin Change | |||||||
| Total expense and other (income) (1) | $ | 25,610 | $ | 31,531 | (18.8) | % | ||||
| Non-operating adjustments | ||||||||||
| Amortization of acquired intangible assets | (996) | (1,065) | (6.5) | |||||||
| Acquisition-related charges | (33) | (18) | 83.7 | |||||||
| Non-operating retirement-related (costs)/income (1) | 39 | (6,548) | NM | |||||||
| Kyndryl-related impacts | — | (351) | (100.0) | |||||||
| Operating (non-GAAP) expense and other (income) | $ | 24,620 | $ | 23,549 | 4.5 | % | ||||
| Total expense-to-revenue ratio | 41.4 | % | 52.1 | % | (10.7)pts. | |||||
| Operating (non-GAAP) expense-to-revenue ratio | 39.8 | % | 38.9 | % | 0.9 pts. |
(1) 2022 includes a one-time, non-cash pension settlement charge of $5.9 billion. Refer to note V, “Retirement-Related Benefits,” for additional information.
NM–Not meaningful
Our expense dynamics in 2023 reflect our continued investments to execute our hybrid cloud and AI strategy. We remain focused on our productivity initiatives as we digitally transform our business processes and scale AI within IBM. This includes simplifying our application and infrastructure environments, aligning our teams by workflow, reducing our real estate footprint and enabling a higher value-add workforce through automation and AI driven efficiencies. These productivity actions have allowed us to increase our investments in innovation, technical and industry skills and go-to-market capabilities, including our ecosystem.
For additional information regarding total expense and other (income) for both expense presentations, refer to the following analyses by category.
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Selling, General and Administrative Expense
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | |||||||
| Selling, general and administrative expense | ||||||||||
| Selling, general and administrative–other | $ | 15,706 | $ | 15,537 | 1.1 | % | ||||
| Advertising and promotional expense | 1,237 | 1,330 | (7.0) | |||||||
| Workforce rebalancing charges | 438 | 50 | NM | |||||||
| Amortization of acquired intangible assets | 995 | 1,062 | (6.4) | |||||||
| Stock-based compensation | 616 | 566 | 8.8 | |||||||
| Provision for/(benefit from) expected credit loss expense | 10 | 64 | (83.6) | |||||||
| Total selling, general and administrative expense | $ | 19,003 | $ | 18,609 | 2.1 | % | ||||
| Non-operating adjustments | ||||||||||
| Amortization of acquired intangible assets | (995) | (1,062) | (6.4) | |||||||
| Acquisition-related charges | (44) | (17) | 156.7 | |||||||
| Kyndryl-related impacts | — | 0 | NM | |||||||
| Operating (non-GAAP) selling, general and administrative expense | $ | 17,964 | $ | 17,529 | 2.5 | % |
NM–Not meaningful
Total selling, general and administrative (SG&A) expense increased 2.1 percent in 2023 versus 2022, driven primarily by the following factors:
•Higher workforce rebalancing charges (2 points) to address remaining stranded cost from portfolio actions; and
•Higher net spending (1 point) reflecting our continued investment to drive our hybrid cloud and AI strategy, partially offset by benefits from productivity actions.
Operating (non-GAAP) SG&A expense increased 2.5 percent year to year primarily driven by the same factors.
Provisions for expected credit loss expense was $10 million in 2023 as compared to $64 million in 2022. The year-to-year change was primarily driven by lower specific reserve requirements in the current year. Refer to "Receivables and Allowances" section on page 25 for additional information.
Research, Development and Engineering Expense
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | |||||||
| Total research, development and engineering | $ | 6,775 | $ | 6,567 | 3.2 | % |
Research, development and engineering (RD&E) expense increased 3.2 percent in 2023 versus 2022, primarily driven by higher spending (4 points) reflecting our continued investment to drive innovation in AI, hybrid cloud and quantum, partially offset by the effects of currency (1 point).
Intellectual Property and Custom Development Income
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | |||||||
| Licensing of intellectual property including royalty-based fees | $ | 366 | $ | 397 | (7.7) | % | ||||
| Custom development income | 485 | 246 | 97.2 | |||||||
| Sales/other transfers of intellectual property | 8 | 21 | (60.1) | |||||||
| Total | $ | 860 | $ | 663 | 29.6 | % |
Total Intellectual Property and Custom Development Income increased 29.6 percent in 2023 compared to 2022. The increase was primarily driven by a three-year joint development and licensing agreement signed in the fourth quarter of 2022 with a Japanese consortium to leverage our intellectual property and expertise on advanced semiconductors.
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The timing and amount of licensing, sales or other transfers of IP may vary significantly from period to period depending upon the timing of licensing agreements, economic conditions, industry consolidation and the timing of new patents and know-how development.
Other (Income) and Expense
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | |||||||
| Other (income) and expense | ||||||||||
| Foreign currency transaction losses/(gains) | $ | 116 | $ | (643) | NM | |||||
| (Gains)/losses on derivative instruments | (17) | 225 | NM | |||||||
| Interest income | (670) | (162) | NM | |||||||
| Net (gains)/losses from securities and investment assets | (39) | 278 | NM | |||||||
| Retirement-related costs/(income) (1) | (39) | 6,548 | NM | |||||||
| Other | (266) | (443) | (40.1) | % | ||||||
| Total other (income) and expense | $ | (914) | $ | 5,803 | NM | |||||
| Non-operating adjustments | ||||||||||
| Amortization of acquired intangible assets | (1) | (2) | (66.7) | |||||||
| Acquisition-related charges (2) | 11 | (1) | NM | |||||||
| Non-operating retirement-related costs/(income) (1) | 39 | (6,548) | NM | |||||||
| Kyndryl-related impacts | — | (351) | (100.0) | |||||||
| Operating (non-GAAP) other (income) and expense | $ | (866) | $ | (1,099) | (21.3) | % |
(1) 2022 includes a one-time, non-cash pension settlement charge of $5.9 billion.
(2) 2023 includes a gain of $12 million on foreign exchange call option contracts related to the company’s announced acquisition of StreamSets and webMethods from Software AG. Refer to note E, “Acquisitions & Divestitures,” for additional information.
NM–Not meaningful
Total other (income) and expense was income of $914 million in 2023 compared to expense of $5,803 million in 2022. The year-to-year change was primarily driven by:
•Lower non-operating retirement-related cost ($6,587 million) primarily driven by the pension settlement charge in 2022. Refer to note V, “Retirement-Related Benefits,” for additional information; and
•Higher interest income ($508 million) driven by higher average interest rates and a higher average cash balance in the current year; and
•Losses on Kyndryl retained shares ($267 million) in the prior year; partially offset by
•Net exchange losses (including foreign exchange derivative instruments) in the current year versus net exchange gains in the prior year ($516 million). The prior-year (gains)/losses on derivative instruments also includes a loss on the cash-settled swap related to the Kyndryl retained shares; and
•Lower gains on divestitures ($277 million) primarily driven by the divestiture of our healthcare software assets in 2022 (included in “Other”).
Operating (non-GAAP) other (income) and expense was $866 million of income in 2023 and decreased $234 million compared to the prior year. The year-to-year decrease was driven primarily by the effects of currency and lower gains on divestitures, partially offset by higher interest income described above.
Interest Expense
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | |||||||
| Total interest expense | $ | 1,607 | $ | 1,216 | 32.1 | % |
Interest expense of $1,607 million in 2023 increased $391 million compared to 2022. Interest expense is presented in cost of financing in the Consolidated Income Statement only if the related external borrowings are to support the Financing external
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business. Overall interest expense (excluding capitalized interest) in 2023 was $1,940 million, an increase of $379 million year to year primarily driven by higher average interest rates and a higher average debt balance in the current year.
Stock-Based Compensation
Pre-tax stock-based compensation cost of $1,133 million increased $146 million compared to 2022. This was primarily due to increases from restricted stock units ($84 million), stock options ($32 million) and Employee Stock Purchase Plan (ESPP) ($21 million). The increases are driven by stock-based compensation awards granted as part of our annual cycles for executives and other employees, and the ESPP being considered compensatory effective April 1, 2022. Stock-based compensation cost, and the year-to-year change, was reflected in the following categories: Cost: $190 million, up $26 million; SG&A expense: $616 million, up $50 million; and RD&E expense: $328 million, up $70 million.
Retirement-Related Plans
The following table provides the total pre-tax cost for all retirement-related plans. Total operating costs/(income) are included in the Consolidated Income Statement within the caption (e.g., Cost, SG&A, RD&E) relating to the job function of the plan participants.
| ($ in millions) | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | |||||||
| Retirement-related plans–cost | ||||||||||
| Service cost | $ | 183 | $ | 245 | (25.2) | % | ||||
| Multi-employer plans | 13 | 15 | (10.6) | |||||||
| Cost of defined contribution plans | 991 | 924 | 7.2 | |||||||
| Total operating costs/(income) | $ | 1,188 | $ | 1,184 | 0.3 | % | ||||
| Interest cost | $ | 2,415 | $ | 1,731 | 39.5 | % | ||||
| Expected return on plan assets | (2,971) | (2,747) | 8.2 | |||||||
| Recognized actuarial losses | 508 | 1,568 | (67.6) | |||||||
| Amortization of prior service costs/(credits) | (9) | 12 | NM | |||||||
| Curtailments/settlements (1) | 5 | 5,970 | (99.9) | % | ||||||
| Other costs | 13 | 15 | (11.8) | |||||||
| Total non-operating costs/(income) (1) | $ | (39) | $ | 6,548 | NM | |||||
| Total retirement-related plans–cost (1) | $ | 1,149 | $ | 7,732 | (85.1) | % |
(1) 2022 includes a one-time, non-cash pension settlement charge of $5.9 billion.
NM–Not meaningful
Total pre-tax retirement-related plan cost decreased by $6,583 million compared to 2022, primarily due to a decrease in curtailment/settlements ($5,965 million) driven by the $5.9 billion pension settlement charge in 2022, lower recognized actuarial losses ($1,060 million), higher expected returns on plan assets ($224 million) and lower service cost ($62 million) partially offset by higher interest costs ($684 million) and higher cost of defined contribution plans ($67 million).
As discussed in the “Operating (non-GAAP) Earnings” section, we characterize certain retirement-related costs as operating and others as non-operating. Utilizing this characterization, operating retirement-related costs in 2023 were $1,188 million, an increase of $3 million compared to 2022. Non-operating income was $39 million in 2023 as compared to cost of $6,548 million in 2022. The year-to-year change was driven primarily by the pension settlement charge in the prior year, lower recognized actuarial losses, and lower service cost partially offset by higher interest costs and higher cost of defined contribution plans.
Income Taxes
The continuing operations effective tax rate for 2023 was 13.5 percent compared to (54.2) percent in 2022. The prior-year effective tax rate was primarily driven by the transfer of a portion of the Qualified PPP’s defined benefit pension obligations and related plan assets. The operating (non-GAAP) effective tax rate for 2023 was 14.0 percent compared to 15.2 percent in 2022. For additional information, refer to note H, “Taxes.”
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Financial Position
Dynamics
Our balance sheet at December 31, 2023 continues to provide us with flexibility to support and invest in the business.
Cash and cash equivalents, restricted cash and marketable securities at December 31, 2023 were $13,462 million, an increase of $4,622 million compared to prior-year end. Total debt of $56,547 million increased $5,598 million from prior-year end primarily due to net debt issuances. We were opportunistic in accessing the debt market and issued $9,463 million of debt in the first quarter of 2023 to prudently plan for our debt maturity obligations in 2023 and 2024 as well as capital allocation priorities. We continue to manage our debt levels while being acquisitive and without sacrificing investments in our business.
During 2023, we generated $13,931 million in cash from operating activities, an increase of $3,496 million compared to 2022. Our free cash flow for 2023 was $11,210 million, an increase of $1,919 million versus the prior year. Refer to page 31 for additional information on free cash flow. Our strong cash generation has enabled us to be acquisitive and increase our investment in R&D, strengthening our AI and hybrid cloud capabilities, while supporting continued shareholder returns through dividends. We invested $5,082 million in acquisitions and returned $6,040 million to shareholders through dividends in 2023. Our cash generation supports investment and deployment of capital to areas with the most attractive long-term opportunities.
Consistent with accounting standards, the company remeasured the funded status of our retirement and postretirement plans at December 31. The overall net underfunded position at December 31, 2023 was $4,006 million, an increase of $1,855 million from the prior-year end, primarily due to lower discount rates. At year end, our qualified defined benefit pension plans were well funded and the required contributions related to these plans and multi-employer plans are expected to be $200 million in 2024. In 2023, the return on the U.S. Personal Pension Plan assets was 4.3 percent and the plan was 123 percent funded at December 31, 2023. Overall, global asset returns were 4.5 percent and the qualified defined benefit plans worldwide were 111 percent funded at December 31, 2023.
IBM Working Capital
| ($ in millions) | ||||||
|---|---|---|---|---|---|---|
| At December 31: | 2023 | 2022 | ||||
| Current assets | $ | 32,908 | $ | 29,118 | ||
| Current liabilities | 34,122 | 31,505 | ||||
| Working capital | $ | (1,214) | $ | (2,387) | ||
| Current ratio | 0.96:1 | 0.92:1 |
Working capital increased $1,173 million from the year-end 2022 position. Current assets increased $3,790 million ($3,626 million adjusted for currency) primarily in cash and cash equivalents; partially offset by a decrease in short-term financing receivables and inventories. Current liabilities increased $2,617 million ($2,426 million adjusted for currency) primarily in short-term debt driven by reclassifications from long-term debt net of maturities and from deferred income.
Receivables and Allowances
Roll Forward of Total IBM Receivables Allowance for Credit Losses
| ($ in millions) | ||||||||
|---|---|---|---|---|---|---|---|---|
| January 1, 2023 | Additions/ (Releases) (1) | Write-offs (2) | Foreign currency and other (3) | December 31, 2023 | ||||
| $495 | $11 | $(97) | $48 | $457 |
(1) Additions/(Releases) for allowance for credit losses are recorded in expense.
(2) Refer to note A, “Significant Accounting Policies,” for additional information regarding allowance for credit loss write-offs.
(3) Other includes additions/(releases) related to discontinued operations.
Excluding receivables classified as held for sale, the total IBM receivables provision coverage was 2.2 percent at December 31, 2023, a decrease of 20 basis points compared to December 31, 2022. The decrease in coverage is due to declines in reserves primarily driven by write-offs. The majority of the write-offs during the year related to receivables which had been previously reserved. Refer to Financing's "Financial Position" on page 39 for additional details regarding the Financing segment receivables and allowances.
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Noncurrent Assets and Liabilities
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| At December 31: | 2023 | 2022 | |||||
| Noncurrent assets | $ | 102,333 | $ | 98,125 | |||
| Long-term debt | $ | 50,121 | $ | 46,189 | |||
| Noncurrent liabilities (excluding debt) | $ | 28,385 | $ | 27,528 |
The increase in noncurrent assets of $4,208 million ($3,495 million adjusted for currency) was primarily due to goodwill mainly related to the Apptio acquisition; partially offset by a decrease in prepaid pension assets.
Long-term debt increased $3,932 million ($3,531 million adjusted for currency) primarily driven by debt issuances; partially offset by reclassifications to short-term debt to reflect upcoming maturities.
Noncurrent liabilities (excluding debt) increased $858 million ($605 million adjusted for currency) primarily driven by retirement and postretirement benefit obligations due to plan remeasurements.
Debt
Our funding requirements are continually monitored as we execute our strategies to manage the overall asset and liability profile. Additionally, we maintain sufficient flexibility to access global funding sources as needed.
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| At December 31: | 2023 | 2022 | |||||
| Total debt | $ | 56,547 | $ | 50,949 | |||
| Financing segment debt (1) | $ | 11,879 | $ | 12,872 | |||
| Non-Financing debt | $ | 44,668 | $ | 38,077 |
(1) Refer to Financing’s “Financial Position” on page 38 for additional details.
Total debt of $56,547 million increased $5,598 million ($5,181 million adjusted for currency) from December 31, 2022, primarily driven by proceeds from issuances of $9,586 million; partially offset by maturities of $5,082 million.
Non-Financing debt of $44,668 million increased $6,591 million ($6,230 million adjusted for currency) from December 31, 2022, primarily driven by our first quarter debt issuances to plan for debt maturity obligations in 2023 and 2024 as well as capital allocation priorities.
Financing segment debt of $11,879 million decreased $992 million ($1,049 million adjusted for currency) from December 31, 2022, primarily due to lower funding requirements associated with financing receivables.
Financing provides financing solutions predominantly for IBM’s external client assets, and the debt used to fund Financing assets is primarily composed of intercompany loans. Total debt changes generally correspond with the level of client and commercial financing receivables, the level of cash and cash equivalents, the change in intercompany and external payables and the change in intercompany investment from IBM. The terms of the intercompany loans are set by the company to substantially match the term, currency and interest rate variability underlying the financing receivable. The Financing debt-to-equity ratio remained at 9.0 to 1 at December 31, 2023.
Interest expense relating to debt supporting Financing’s external client and internal business is included in the “Financing Results of Operations” and in note D, “Segments.” In the Consolidated Income Statement, the external debt-related interest expense supporting Financing’s internal financing to the company is classified as interest expense.
Equity
Total equity increased $592 million from December 31, 2022, primarily driven by an increase from net income of $7,502 million and common stock of $1,300 million; partially offset by dividends paid of $6,040 million and an increase in accumulated other comprehensive loss of $2,021 million driven by retirement-related benefit plans.
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Cash Flow
Our cash flows from operating, investing and financing activities, as reflected in the Consolidated Statement of Cash Flows on page 47, are summarized in the table below. These amounts also include the cash flows associated with the Financing business.
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | |||||
| Net cash provided by/(used in) | |||||||
| Operating activities | $ | 13,931 | $ | 10,435 | |||
| Investing activities | (7,070) | (4,202) | |||||
| Financing activities | (1,769) | (4,958) | |||||
| Effect of exchange rate changes on cash, cash equivalents and restricted cash | 9 | (244) | |||||
| Net change in cash, cash equivalents and restricted cash | $ | 5,101 | $ | 1,032 |
Net cash provided by operating activities increased $3,496 million in 2023. This was due to an increase in cash provided by financing receivables, performance-related improvements within net income and sales cycle working capital efficiencies.
Net cash used in investing activities increased $2,868 million mainly driven by the Apptio acquisition, and a decrease in cash provided by divestitures; partially offset by higher net proceeds from marketable securities and other investments.
Net cash used in financing activities decreased $3,188 million mainly due to an increase in net cash provided by debt of $3,276 million primarily driven by a higher level of issuances and lower level of maturities in the current year.
Discontinued Operations
Loss from discontinued operations was $12 million in 2023 compared to $143 million in the prior-year period. The results for both periods reflect the net impact of changes in separation-related estimates and the settlement of assets and liabilities in accordance with the separation and distribution agreement. The prior-year results also reflect a gain on sale of a joint venture historically managed by Kyndryl, which was sold to Kyndryl in the first quarter of 2022 upon receiving regulatory approval. The discontinued operations provision for income taxes for the year ended December 31, 2022 primarily reflects the impact of provision to return adjustments on the Kyndryl-related taxes. Refer to note E, "Acquisitions & Divestitures," for additional information.
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GAAP Reconciliation
The tables below provide a reconciliation of our income statement results as reported under GAAP to our operating earnings presentation which is a non-GAAP measure. Management’s calculation of operating (non-GAAP) earnings, as presented, may differ from similarly titled measures reported by other companies. Please refer to the “Operating (non-GAAP) Earnings” section for management’s rationale for presenting operating earnings information.
| ($ in millions except per share amounts) | |||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31, 2023: | GAAP | Acquisition- Related Adjustments | Retirement- Related Adjustments | U.S. Tax Reform Impacts | Kyndryl- Related Impacts | Operating (non-GAAP) | |||||||||||||||||
| Gross profit | $ | 34,300 | $ | 631 | $ | — | $ | — | $ | — | $ | 34,931 | |||||||||||
| Gross profit margin | 55.4 | % | 1.0 | pts. | — | pts. | — | pts. | — | pts. | 56.5 | % | |||||||||||
| SG&A | $ | 19,003 | $ | (1,039) | $ | — | $ | — | $ | — | $ | 17,964 | |||||||||||
| Other (income) and expense (1) | (914) | 10 | 39 | — | — | (866) | |||||||||||||||||
| Total expense and other (income) | 25,610 | (1,029) | 39 | — | — | 24,620 | |||||||||||||||||
| Pre-tax income from continuing operations | 8,690 | 1,660 | (39) | — | — | 10,311 | |||||||||||||||||
| Pre-tax margin from continuing operations | 14.0 | % | 2.7 | pts. | (0.1) | pts. | — | pts. | — | pts. | 16.7 | % | |||||||||||
| Provision for income taxes (3) | $ | 1,176 | $ | 368 | $ | (8) | $ | (95) | $ | — | $ | 1,441 | |||||||||||
| Effective tax rate | 13.5 | % | 1.4 | pts. | 0.0 | pts. | (0.9) | pts. | — | pts. | 14.0 | % | |||||||||||
| Income from continuing operations | $ | 7,514 | $ | 1,292 | $ | (30) | $ | 95 | $ | — | $ | 8,870 | |||||||||||
| Income margin from continuing operations | 12.1 | % | 2.1 | pts. | 0.0 | pts. | 0.2 | pts. | — | pts. | 14.3 | % | |||||||||||
| Diluted earnings per share from continuing operations | $ | 8.15 | $ | 1.40 | $ | (0.03) | $ | 0.10 | $ | — | $ | 9.62 |
| ($ in millions except per share amounts) | |||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31, 2022: | GAAP | Acquisition- Related Adjustments | Retirement-Related Adjustments (2) | U.S. Tax Reform Impacts | Kyndryl- Related Impacts | Operating (non-GAAP) | |||||||||||||||||
| Gross profit | $ | 32,687 | $ | 682 | $ | — | $ | — | $ | — | $ | 33,370 | |||||||||||
| Gross profit margin | 54.0 | % | 1.1 | pts. | — | pts. | — | pts. | — | pts. | 55.1 | % | |||||||||||
| SG&A | $ | 18,609 | $ | (1,080) | $ | — | $ | — | $ | 0 | $ | 17,529 | |||||||||||
| Other (income) and expense | 5,803 | (3) | (6,548) | — | (351) | (1,099) | |||||||||||||||||
| Total expense and other (income) | 31,531 | (1,083) | (6,548) | — | (351) | 23,549 | |||||||||||||||||
| Pre-tax income from continuing operations | 1,156 | 1,765 | 6,548 | — | 351 | 9,821 | |||||||||||||||||
| Pre-tax margin from continuing operations | 1.9 | % | 2.9 | pts. | 10.8 | pts. | — | pts. | 0.6 | pts. | 16.2 | % | |||||||||||
| Provision for/(benefit from) income taxes (3) | $ | (626) | $ | 436 | $ | 1,615 | $ | 70 | $ | — | $ | 1,495 | |||||||||||
| Effective tax rate | (54.2) | % | 14.2 | pts. | 52.6 | pts. | 0.7 | pts. | 1.9 | pts. | 15.2 | % | |||||||||||
| Income from continuing operations | $ | 1,783 | $ | 1,329 | $ | 4,933 | $ | (70) | $ | 351 | $ | 8,326 | |||||||||||
| Income margin from continuing operations | 2.9 | % | 2.2 | pts. | 8.1 | pts. | (0.1) | pts. | 0.6 | pts. | 13.8 | % | |||||||||||
| Diluted earnings per share from continuing operations | $ | 1.95 | $ | 1.46 | $ | 5.41 | $ | (0.08) | $ | 0.38 | $ | 9.13 |
(1) Acquisition-Related Adjustments in 2023 includes a gain of $12 million on foreign exchange call option contracts related to the company’s planned acquisition of StreamSets and webMethods from Software AG. Refer to note E, “Acquisitions & Divestitures,” for additional information.
(2) Retirement-Related Adjustments in 2022 includes a one-time, non-cash, pre-tax pension settlement charge of $5.9 billion ($4.4 billion after tax). Refer to note V, “Retirement-Related Benefits,” for additional information.
(3) The tax impact on operating (non-GAAP) pre-tax income is calculated under the same accounting principles applied to the GAAP pre-tax income which employs an annual effective tax rate method to the results.
PRIOR YEAR IN REVIEW
Refer to "Year in Review" on pages 17 through 29 of the "Management Discussion" section of our 2022 Annual Report on Form 10-K for a discussion on our financial condition and results of operations for the year ended December 31, 2022 compared to the year ended December 31, 2021.
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OTHER INFORMATION
Looking Forward
Technology has proven to be a fundamental source of competitive advantage. Continued demand for technology will serve as a major driving force behind global economic and business growth as businesses look to scale, offer better services, drive efficiencies and seize new market opportunities. Our clients are asking how to boost productivity with AI and how to manage their technology stack, much of which is deployed across a hybrid environment: public, private and on-premise. These trends continue to fuel demand for both hybrid cloud and AI.
Hybrid Cloud and AI Progress
We entered 2023 intent on enhancing our Software portfolio and strengthening our Consulting position. We have accomplished both. In mid-2023, we launched watsonx, our flagship AI and data platform that enables clients to train, tune, validate and deploy AI models and we continue to build additional capabilities to help clients and partners capitalize on the AI opportunity. Consulting has delivered consistent revenue growth throughout 2023 despite an uneven macroeconomic environment. Our integrated value proposition, expanding ecosystem, skills and technical expertise, global reach and co-creation approach, set us apart and contributed to our Consulting performance outpacing that of our competitors. 2023 also underscored the enduring nature and relevance of our zSystems platform with the z16 program significantly outperforming prior cycles including the successful z15 cycle.
We continue to drive our productivity initiatives as we digitally transform our business processes and scale AI within IBM. We have achieved over $1.5 billion in savings from these productivity initiatives through 2023 and believe we can achieve at least $3.0 billion in annual run-rate savings by the end of 2024. The savings have allowed us to increase our investments in innovation, technical and industry skills and go-to-market capabilities, including our ecosystem. As we continue to execute productivity initiatives, we expect workforce rebalancing to be consistent with 2023 levels.
To complement our portfolio, we completed nine acquisitions in 2023, including Apptio, and we announced the acquisition of StreamSets and webMethods from Software AG which is expected to close in mid-year 2024. We also announced the Enterprise AI Venture Fund, a $500 million fund with the goal of partnering with the startup community to understand the latest AI innovations in the market to help them scale. As we remain focused on portfolio optimization, we completed the sale of our Weather Company assets in January 2024.
We are pleased with the progress we have made. Over the last two years, we aligned our business to a platform-centric model, focused on hybrid cloud and AI. Our go-to-market is based on more technical and experiential selling. We opened our ecosystem and strategic partnerships to give our clients greater choice and technical depth. And we have invested in innovation and skills and pursued strategic acquisitions. These actions resulted in a fundamentally different company with an improved business mix, a higher value recurring revenue base and solid cash generation – a business well positioned for the future.
Effective January 1, 2024, we changed how we provide certain retirement-related benefits in the U.S. We are providing a new benefit to most U.S. employees under our existing U.S. Defined Benefit Qualified Personal Pension Plan (Qualified PPP) called the Retirement Benefit Account (RBA). This is in place of our contributions to the U.S. employees' 401(k) Plus accounts. IBM U.S. regular full-time and part-time employees with at least one year of service will participate in the RBA. Each eligible employee's RBA will be credited monthly with an amount equal to five percent of their eligible pay with no employee contribution required. Under the RBA, eligible employees will earn six percent interest through 2026 and starting in 2027, will earn interest equal to the 10-year U.S. Treasury Yield, subject to a three percent minimum per year through 2033. Eligible employees also received a salary increase effective January 1, 2024 for the difference between the IBM 401(k) Plus contribution percent they were previously entitled to receive and the five percent RBA pay credit. Since the RBA is a component of the Qualified PPP, it will be funded by the trust for the Qualified PPP along with other benefits in the Qualified PPP. At December 31, 2023, the Qualified PPP was 123 percent funded with assets exceeding liabilities by $4.6 billion.
As a result of this change, service cost within the Qualified PPP is expected to increase by approximately $0.4 billion and cost of defined contribution plans is expected to decline by approximately $0.5 billion in 2024. Including the employee salary increase described above, the net impact to the company’s operating costs is expected to be immaterial. In addition, inactive pension plan participants no longer represent substantially all of the participants in the U.S. Qualified PPP. As required by U.S. GAAP, this will change the amortization period of unrecognized actuarial losses from the average remaining life expectancy of inactive plan participants, to the average remaining service period of active plan participants. This will result in an increase to 2024 amortization expense of approximately $0.3 billion. Actuarial loss amortization is reported within non-operating pension costs. There will be no impact to 2024 operating (non-GAAP) earnings, funded status, retiree benefit payments or funding requirements of the U.S. Qualified PPP due to the change in amortization period.
Our retirement-related plans remain in a strong financial position. In aggregate, our worldwide qualified plans are funded 111 percent, with the U.S. at 123 percent. Contributions for all retirement-related plans are expected to be approximately $1.5 billion in 2024, of which approximately $0.2 billion generally relates to legally required contributions to non-U.S. defined benefits and multi-employer plans. The expected decrease of $0.3 billion in total contributions for 2024 is primarily driven by ongoing dynamics of our
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retirement-related plans, including the change in U.S. retirement-related benefits described above. We expect 2024 pre-tax retirement-related plan cost to be approximately $1.5 billion. This estimate reflects current pension plan assumptions at December 31, 2023. Within total retirement-related plan cost, operating retirement-related plan cost is expected to be approximately $1.1 billion in 2024, a decrease of approximately $0.1 billion compared to 2023. Non-operating retirement-related plan cost is expected to be approximately $0.4 billion, an increase of approximately $0.5 billion compared to 2023, primarily driven by higher recognized actuarial losses, partially offset by lower interest cost.
In addition, in the first quarter of 2024, we announced changes to our organizational structure and management system to better align our portfolio to the market, increase transparency and improve segment comparability to peers. These changes will not impact our Consolidated Financial Statements, but will impact our reportable segments beginning in the first quarter of 2024. The changes include: Security services, previously reported in Software segment moved to the Consulting segment; The Weather Company assets, divested in January 2024, previously reported in Software segment moved to Other - divested businesses category; and stock-based compensation expense and non-Financing net interest expense are no longer included in our reportable segment results, consistent with our management system. Since these changes did not occur until first-quarter 2024, the periods presented in this Annual Report are reported under the historical segments. Refer to note D, “Segments,” for additional information.
We recognized a pre-tax gain on the sale of The Weather Company assets of approximately $240 million at closing. The tax impact of the transaction will be included in our 2024 annual effective tax rate. On a full year basis, the gain on sale, net of tax, and forgone profit is expected to be immaterial.
Liquidity and Capital Resources
We have generated strong cash flow from operations allowing us to invest and deploy capital to areas with the most attractive long-term opportunities. We provide for additional liquidity through several sources: maintaining an adequate cash balance, access to global funding sources, committed global credit facilities and other committed and uncommitted lines of credit worldwide. The following table provides a summary of the major sources of liquidity for the years ended December 31, 2021 through 2023.
Cash Flow and Liquidity Trends
| ($ in billions) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| 2023 | 2022 | 2021 | |||||||||
| Net cash from operating activities | $ | 13.9 | $ | 10.4 | $ | 12.8 | |||||
| Cash and cash equivalents, restricted cash and short-term marketable securities | $ | 13.5 | $ | 8.8 | $ | 7.6 | |||||
| Committed global credit facilities (1) | $ | 10.0 | $ | 10.0 | $ | 10.0 |
(1) Refer to note P, “Borrowings,” for additional information.
The indenture governing our debt securities and our various credit facilities each contain significant covenants which obligate the company to promptly pay principal and interest, limit the aggregate amount of secured indebtedness and sale and leaseback transactions to 10 percent of IBM’s consolidated net tangible assets, and restrict our ability to merge or consolidate unless certain conditions are met. The credit facilities also include a covenant on our consolidated net interest expense ratio, which cannot be less than 2.20 to 1.0, as well as a cross default provision with respect to other defaulted indebtedness of at least $500 million.
We are in compliance with all of our significant debt covenants and provide periodic certification to our lenders. The failure to comply with debt covenants could constitute an event of default with respect to our debt to which such provisions apply. If certain events of default were to occur, the principal and interest on the debt to which such event of default applied would become immediately due and payable.
We do not have “ratings trigger” provisions in our debt covenants or documentation, which would allow the holders to declare an event of default and seek to accelerate payments thereunder in the event of a change in credit rating. Our debt covenants are well within the required levels. Our contractual agreements governing derivative instruments contain standard market clauses which can trigger the termination of the agreement if IBM’s credit rating were to fall below investment grade. At December 31, 2023, the fair value of those instruments that were in a liability position was $593 million, before any applicable netting, and this position is subject to fluctuations in fair value period to period based on the level of our outstanding instruments and market conditions. We have no other contractual arrangements that, in the event of a change in credit rating, would result in a material adverse effect on our financial position or liquidity.
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The following table presents the major ratings agencies’ ratings assigned to our debt securities as of December 31, 2023. The Moody's and Standard and Poor’s ratings remain unchanged from December 31, 2022. Additionally, Fitch assigned its credit ratings on our debt securities in the fourth quarter of 2023.
| IBM Ratings | Standard and Poor’s | Moody’s Investors Service | Fitch Ratings | |||
|---|---|---|---|---|---|---|
| Senior long-term debt | A- | A3 | A- | |||
| Commercial paper | A-2 | Prime-2 | F1 |
We have ample and increased financial flexibility, supported by our strong liquidity position and cash flows, to operate at a single A credit rating. In 2023, we issued $9.5 billion of debt to plan for our debt maturity obligations in 2023 and 2024, as well as capital allocation priorities. Debt levels increased $5.6 billion from December 31, 2022, driven by net debt issuances. On February 5, 2024, we issued $5.5 billion of debt to increase our financial liquidity and plan for our future debt maturities. Refer to note W, “Subsequent Events,” for additional information.
We prepare our Consolidated Statement of Cash Flows in accordance with applicable accounting standards for cash flow presentation on page 47 and highlight causes and events underlying sources and uses of cash in that format on page 27. For the purpose of running its business, IBM manages, monitors and analyzes cash flows in a different manner.
Management uses free cash flow as a measure to evaluate its operating results, plan shareholder return levels, strategic investments and assess its ability and need to incur and service debt. The entire free cash flow amount is not necessarily available for discretionary expenditures. We define free cash flow as net cash from operating activities less the change in Financing receivables and net capital expenditures, including the investment in software. A key objective of the Financing business is to generate strong returns on equity, and our Financing receivables are the basis for that growth. Accordingly, management considers Financing receivables as a profit-generating investment, not as working capital that should be minimized for efficiency. Therefore, management includes presentations of both free cash flow and net cash from operating activities that exclude the effect of Financing receivables.
The following is management’s view of cash flows for 2023, 2022 and 2021 prepared in a manner consistent with the description above and is presented on a consolidated basis, including cash flows of discontinued operations.
| ($ in billions) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 (1) | 2021 | ||||||||
| Net cash from operating activities per GAAP (2) | $ | 13.9 | $ | 10.4 | $ | 12.8 | |||||
| Less: the change in Financing receivables | 1.2 | (0.7) | 3.9 | ||||||||
| Net cash from operating activities, excluding Financing receivables | 12.7 | 11.2 | 8.9 | ||||||||
| Capital expenditures, net | (1.5) | (1.9) | (2.4) | ||||||||
| Free cash flow (FCF) (3) | 11.2 | 9.3 | 6.5 | ||||||||
| Acquisitions | (5.1) | (2.3) | (3.3) | ||||||||
| Divestitures | 0.0 | 1.3 | 0.1 | ||||||||
| Dividends | (6.0) | (5.9) | (5.9) | ||||||||
| Non-Financing debt | 5.5 | 1.9 | (1.2) | ||||||||
| Other (includes Financing receivables and Financing debt) (4) | (1.0) | (2.9) | (3.0) | ||||||||
| Change in cash, cash equivalents, restricted cash and short-term marketable securities | $ | 4.6 | $ | 1.3 | $ | (6.7) |
(1) Includes immaterial cash flows from discontinued operations.
(2) 2021 includes cash flows of discontinued operations of $1.6 billion.
(3) 2021 includes cash impacts of approximately $1.4 billion for Kyndryl-related structural actions and separation charges.
(4) 2021 includes the distribution from Kyndryl of $0.9 billion.
From the perspective of how management views cash flow, in 2023, after investing $1.5 billion in capital investments, we generated free cash flow of $11.2 billion, an increase of $1.9 billion versus the prior year. The year-to-year increase in free cash flow primarily reflects current year performance-related improvements within net income, sales cycle working capital efficiencies and a decline in capital expenditures reflecting actions to optimize our real estate portfolio. In 2023, we continued to return value to shareholders with $6.0 billion in dividends and invested $5.1 billion in acquisitions.
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IBM’s Board of Directors considers the dividend payment on a quarterly basis. In the second quarter of 2023, the Board of Directors increased the company’s quarterly common stock dividend from $1.65 to $1.66 per share.
Events that could temporarily change the historical cash flow dynamics discussed previously include significant changes in operating results, material changes in geographic sources of cash, unexpected adverse impacts from litigation, future pension funding requirements during periods of severe downturn in the capital markets or the timing of tax payments. Whether any litigation has such an adverse impact will depend on a number of variables, which are more completely described in note R, “Commitments & Contingencies.” With respect to pension funding, in 2023, we contributed $70 million to our non-U.S. defined benefit plans compared to $118 million in 2022. As highlighted in the Contractual Obligations table, we expect to make legally mandated pension plan contributions to certain non-U.S. plans of approximately $1.3 billion in the next five years. The 2024 contributions are currently expected to be approximately $200 million. Contributions related to all retirement-related plans are expected to be approximately $1.5 billion in 2024, a decrease of approximately $300 million compared to 2023. Refer to "Looking Forward" for additional information. Financial market performance could increase the legally mandated minimum contributions in certain non-U.S. countries that require more frequent remeasurement of the funded status. We are not quantifying any further impact from pension funding because it is not possible to predict future movements in the capital markets or pension plan funding regulations.
In 2024, we are not legally required to make any contributions to the U.S. defined benefit pension plans.
Our cash flows are sufficient to fund our current operations and obligations, including investing and financing activities such as dividends and debt service. When additional requirements arise, we have several liquidity options available. These options may include the ability to borrow additional funds at reasonable interest rates and utilizing our committed global credit facilities. Our overall shareholder payout remains at a comfortable level and we remain fully committed to our long-standing dividend policy.
Contractual Obligations
| ($ in millions) | |||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Total Contractual | Payments Due In | ||||||||||||||||||
| Payment Stream | 2024 | 2025–26 | 2027–28 | After 2028 | |||||||||||||||
| Long-term debt obligations | $ | 57,099 | $ | 6,307 | $ | 10,531 | $ | 9,733 | $ | 30,528 | |||||||||
| Interest on long-term debt obligations | 19,170 | 1,717 | 2,991 | 2,322 | 12,140 | ||||||||||||||
| Finance lease obligations (1) | 499 | 121 | 182 | 124 | 72 | ||||||||||||||
| Operating lease obligations (1) | 3,948 | 948 | 1,377 | 733 | 890 | ||||||||||||||
| Purchase obligations | 3,822 | 1,203 | 1,581 | 610 | 428 | ||||||||||||||
| Other long-term liabilities: | |||||||||||||||||||
| Minimum defined benefit plan pension funding (mandated) (2) | 1,300 | 200 | 600 | 500 | |||||||||||||||
| Excess 401(k) Plus Plan | 1,644 | 207 | 436 | 464 | 537 | ||||||||||||||
| Long-term termination benefits | 858 | 191 | 128 | 97 | 442 | ||||||||||||||
| Tax reserves (3) | 5,712 | 108 | |||||||||||||||||
| Other | 569 | 149 | 93 | 55 | 271 | ||||||||||||||
| Total | $ | 94,622 | $ | 11,151 | $ | 17,920 | $ | 14,639 | $ | 45,308 |
(1)Finance lease obligations are presented on a discounted cash flow basis, whereas operating lease obligations are presented on an undiscounted cash flow basis.
(2)As funded status on plans will vary, obligations for mandated minimum pension payments after 2028 could not be reasonably estimated.
(3)These amounts represent the liability for unrecognized tax benefits. We estimate that approximately $108 million of the liability is expected to be settled within the next 12 months. The settlement period for the noncurrent portion of the income tax liability cannot be reasonably estimated as the timing of the payments will depend on the progress of tax examinations with the various tax authorities; however, it is not expected to be due within the next 12 months.
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Certain contractual obligations reported in the previous table exclude the effects of time value and therefore, may not equal the amounts reported in the Consolidated Balance Sheet. Certain noncurrent liabilities are excluded from the previous table as their future cash outflows are uncertain. This includes deferred taxes, derivatives, deferred income, disability benefits and other sundry items. Certain obligations related to our divestitures are included.
Purchase obligations include all commitments to purchase goods or services of either a fixed or minimum quantity that meet any of the following criteria: (1) they are noncancelable, (2) we would incur a penalty if the agreement was canceled, or (3) we must make specified minimum payments even if we do not take delivery of the contracted products or services (take-or-pay). If the obligation to purchase goods or services is noncancelable, the entire value of the contract is included in the previous table. If the obligation is cancelable, but we would incur a penalty if canceled, the dollar amount of the penalty is included as a purchase obligation. Contracted minimum amounts specified in take-or-pay contracts are also included in the table as they represent the portion of each contract that is a firm commitment.
In the ordinary course of business, we enter into contracts that specify that we will purchase all or a portion of our requirements of a specific product, commodity or service from a supplier or vendor. These contracts are generally entered into in order to secure pricing or other negotiated terms. They do not specify fixed or minimum quantities to be purchased and, therefore, we do not consider them to be purchase obligations.
Interest on floating-rate debt obligations is calculated using the effective interest rate at December 31, 2023, plus the interest rate spread associated with that debt, if any.
Off-Balance Sheet Arrangements
In the normal course of business, we may enter into off-balance sheet arrangements such as client financing commitments and guarantees. At December 31, 2023, we had no off-balance sheet arrangements that have, or are reasonably likely to have, a material current or future effect on our financial condition, changes in financial condition, revenues or expenses, results of operations, liquidity, capital expenditures or capital resources. Refer to the table above for our contractual obligations, and note R, “Commitments & Contingencies,” for detailed information about our guarantees, financial commitments and indemnification arrangements. We do not have retained interests in assets transferred to unconsolidated entities or other material off-balance sheet interests or instruments.
Critical Accounting Estimates
The application of GAAP requires IBM to make estimates and assumptions about certain items and future events that directly affect its reported financial condition. The accounting estimates and assumptions discussed in this section are those that we consider to be the most critical to our financial statements. An accounting estimate is considered critical if both (a) the nature of the estimate or assumption is material due to the levels of subjectivity and judgment involved, and (b) the impact within a reasonable range of outcomes of the estimate and assumption is material to IBM’s financial condition. Senior management has discussed the development, selection and disclosure of these estimates with the Audit Committee of IBM’s Board of Directors. Our significant accounting policies are described in note A, “Significant Accounting Policies.”
A quantitative sensitivity analysis is provided where that information is reasonably available, can be reliably estimated and provides material information to investors. The amounts used to assess sensitivity (e.g., 1 percent, 10 percent, etc.) are included to allow users of the financial statements to understand a general direction cause and effect of changes in the estimates and do not represent management’s predictions of variability. For all of these estimates, it should be noted that future events rarely develop exactly as forecasted, and estimates require regular review and adjustment.
Pension Assumptions
For our defined benefit pension plans, the measurement of the benefit obligation to plan participants and net periodic pension (income)/cost requires the use of certain assumptions, including, among others, estimates of discount rates, interest crediting rates and expected return on plan assets. Beginning in 2024, as a result of changes to the Qualified PPP as discussed in "Looking Forward" the interest crediting rate and expected return on plan assets will be based on their relationship to the plan's discount rate.
Changes in the discount rate and the interest crediting rate assumptions would impact the service cost, (gain)/loss amortization and interest cost components of the net periodic pension (income)/cost calculation and the projected benefit obligation (PBO). Changes in the expected long-term return on plan assets assumption impacts the net periodic pension (income)/cost. Expected returns on plan assets are calculated based on the market-related value of plan assets, which recognizes changes in the fair value of plan assets systematically over a five-year period in the expected return on plan assets line in net periodic pension (income)/cost. The differences between the actual return on plan assets and the expected long-term return on plan assets are recognized over five years in the expected return on plan assets line in net periodic pension (income)/cost and also as a component of actuarial (gains)/losses, which are recognized over the service lives or life expectancy of the participants, depending on the plan, provided such
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amounts exceed thresholds which are based upon the benefit obligation or the value of plan assets, as provided by accounting standards.
The discount rate assumption for the IBM Personal Pension Plan (PPP), a U.S.-based defined benefit plan, decreased by 30 basis points to 5.0 percent on December 31, 2023. This change will decrease pre-tax income recognized in 2024 by an estimated $112 million. A 25 basis point increase or decrease in the discount rate assumption for the PPP would cause a corresponding increase or decrease, respectively, in the pre-tax income recognized in 2024 by an estimated $100 million. The impact on pre-tax income as a result of a change in discount rate includes the impact of a similar change in the interest crediting rate. The increase or decrease in the discount rate would also cause a corresponding increase or decrease, respectively, in the 2024 expected return on plan assets assumption. Further changes in the discount rate assumptions would impact the PBO which, in turn, may impact our funding decisions if the PBO exceeds plan assets. A 25 basis point increase in the discount rate would decrease the PBO by $399 million. A 25 basis point decrease in the discount rate would increase the PBO by $414 million. The impact on the PBO as a result of a change in discount rate includes the impact of a similar change in the interest crediting rate.
Each 50 basis point change in the expected long-term return on PPP plan assets assumption would have an estimated impact of $136 million on the following year’s pre-tax net periodic pension (income)/cost (based upon the 2024 assumptions).
We may voluntarily make contributions or be required, by law, to make contributions to our pension plans. Actual results that differ from the estimates may result in more or less future IBM funding into the pension plans than is planned by management. Impacts of these types of changes on our pension plans in other countries worldwide would vary depending upon the status of each respective plan.
In addition to the above, we evaluate other pension assumptions involving demographic factors, such as retirement age and mortality, and update these assumptions to reflect experience and expectations for the future. Actual results in any given year can differ from actuarial assumptions because of economic and other factors.
For additional information on our pension plans and the development of these assumptions, refer to note V, “Retirement-Related Benefits.”
Revenue Recognition
Application of GAAP related to the measurement and recognition of revenue requires us to make judgments and estimates. Specifically, complex arrangements with nonstandard terms and conditions may require significant contract interpretation to determine the appropriate accounting, including whether promised goods and services specified in an arrangement are distinct performance obligations. Other significant judgments include determining the standalone selling price (SSP), determining whether IBM or a reseller is acting as the principal in a transaction and whether separate contracts should be combined and considered part of one arrangement.
Revenue recognition is also impacted by our ability to determine when a contract is probable of collection and to estimate variable consideration, including, for example, rebates, volume discounts, service-level penalties and performance bonuses. We consider various factors when making these judgments, including a review of specific transactions, historical experience and market and economic conditions. Evaluations are conducted each quarter to assess the adequacy of the estimates. If the estimates were changed by 10 percent in 2023, the impact on net income would have been $42 million.
Costs to Complete Service Contracts
We enter into numerous service contracts through our services businesses. During the contractual period, revenue, cost and profits may be impacted by estimates of the ultimate profitability of each contract, especially contracts for which we use cost-to-cost measures of progress. For those contracts, if at any time these estimates indicate the contract will be unprofitable, the entire estimated loss for the remainder of the contract is recorded immediately in cost. We perform ongoing profitability analyses of these services contracts in order to determine whether the latest estimates require updating. Key factors reviewed to estimate the future costs to complete each contract are future labor costs and product costs and expected productivity efficiencies. Contract loss provisions recorded as a component of other accrued expenses and liabilities were immaterial at December 31, 2023 and 2022.
Income Taxes
We are subject to income taxes in the U.S. and numerous foreign jurisdictions. Significant judgments are required in determining the consolidated provision for income taxes.
During the ordinary course of business, there are many transactions and calculations for which the ultimate tax determination is uncertain. As a result, we recognize tax liabilities based on estimates of whether additional taxes and interest will be due. These tax liabilities are recognized when, despite our belief that our tax return positions are supportable, we believe that certain positions may not be fully sustained upon review by tax authorities. We believe that our accruals for tax liabilities are adequate for all open audit years based on our assessment of many factors, including past experience and interpretations of tax law. This assessment relies on
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estimates and assumptions and may involve a series of complex judgments about future events. To the extent that new information becomes available which causes us to change our judgment regarding the adequacy of existing tax liabilities, such changes to tax liabilities will impact income tax expense in the period in which such determination is made.
Significant judgment is also required in determining any valuation allowance recorded against deferred tax assets. In assessing the need for a valuation allowance, management considers all available evidence for each jurisdiction including past operating results, estimates of future taxable income and the feasibility of ongoing tax planning strategies/actions. In the event that we change our determination as to the amount of deferred tax assets that can be realized, we will adjust the valuation allowance with a corresponding impact to income tax expense in the period in which such determination is made.
The consolidated provision for income taxes will change period to period based on non-recurring events, such as the settlement of income tax audits and changes in tax laws, as well as recurring factors including the geographic mix of income before taxes, state and local taxes and the effects of various global income tax strategies.
To the extent that the provision for income taxes increases/decreases by 1 percent of income from continuing operations before income taxes, consolidated net income would have decreased/improved by $87 million in 2023.
Valuation of Assets
The application of business combination and impairment accounting requires the use of significant estimates and assumptions. The acquisition method of accounting for business combinations requires us to estimate the fair value of assets acquired including separately identifiable intangible assets, liabilities assumed, and any noncontrolling interest in the acquiree to properly allocate purchase price consideration. Impairment testing for assets, other than goodwill, requires the allocation of cash flows to those assets or group of assets and if required, an estimate of fair value for the assets or group of assets. Our estimates are based upon assumptions believed to be reasonable, but which are inherently uncertain and unpredictable. These valuations require the use of management’s assumptions, which would not reflect unanticipated events and circumstances that may occur.
Valuation of Goodwill
We review goodwill for impairment annually and whenever events or changes in circumstances indicate the carrying value of goodwill may not be recoverable. We first assess qualitative factors in each of our reporting units that carry goodwill including relevant events and circumstances that affect the fair value of the reporting units to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount. Judgment in the assessment of qualitative factors of impairment include entity specific factors, industry, market and other macroeconomic conditions, legal and regulatory actions, as well as other individual factors impacting each reporting unit such as loss of key personnel and overall financial performance. If we do not perform a qualitative assessment, or if the qualitative assessment indicates it is more likely than not that the fair value of a reporting unit is less than its carrying amount, we perform a quantitative test.
In the quantitative test, we compare the fair value of each reporting unit to its carrying amount. Estimating the fair value of a reporting unit is judgmental in nature and involves the use of significant estimates and assumptions. We estimate the fair value of our reporting units using the income approach. When circumstances warrant, we may also use a combination of the income approach and certain market approaches. Under the income approach, we estimate the fair value of a reporting unit based on the present value of estimated discounted future cash flows. The discounted cash flow methodology includes the use of projections, which require the use of significant estimates and assumptions specific to the reporting unit as well as those based on general economic conditions. Factors specific to each reporting unit include revenue growth rates, gross margins, discount rates, terminal value growth rates, capital expenditures projections, assumed tax rates and other assumptions deemed reasonable by management.
After performing the annual goodwill impairment qualitative analysis during the fourth quarter of 2023, the company determined it was not necessary to perform the quantitative goodwill impairment test.
Loss Contingencies
We are currently involved in various claims and legal proceedings. At least quarterly, we review the status of each significant matter and assess our potential financial exposure. If the potential loss from any claim or legal proceeding is considered probable and the amount can be reasonably estimated, we accrue a liability for the estimated loss. Significant judgment is required in both the determination of probability and the determination as to whether an exposure is reasonably estimable. Because of uncertainties related to these matters, accruals are based only on the best information available at the time. As additional information becomes available, we reassess the potential liability related to our pending claims and litigation, and may revise our estimates. These revisions in the estimates of the potential liabilities could have a material impact on our results of operations and financial position.
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Financing Receivables Allowance for Credit Losses
The Financing business reviews its financing receivables portfolio on a regular basis in order to assess collectibility and records adjustments to the allowance for credit losses at least quarterly. A description of the methods used by management to estimate the amount of uncollectible receivables is included in note A, “Significant Accounting Policies.” Factors that could result in actual receivable losses that are materially different from the estimated reserve include significant changes in the economy, or a sudden change in the economic health of a client that represents a significant concentration in Financing’s receivables portfolio.
To the extent that actual collectibility differs from management’s estimates currently provided for by 10 percent, Financing’s segment pre-tax income and our income from continuing operations before income taxes would be higher or lower by an estimated $16 million depending upon whether the actual collectibility was better or worse, respectively, than the estimates.
Change in Accounting Estimate
Effective January 1, 2023, due to advances in technology, we increased the estimated useful lives of our server and network equipment. Refer to note A, "Significant Accounting Policies," for additional information on this change in accounting estimate.
Currency Rate Fluctuations
Changes in the relative values of non-U.S. currencies to the USD affect our financial results and financial position. At December 31, 2023, currency changes resulted in assets and liabilities denominated in local currencies being translated into more dollars than at year-end 2022. We use financial hedging instruments to limit specific currency risks related to foreign currency-based transactions.
Movements in currency, and the fact that we do not hedge 100 percent of our currency exposures, resulted in a currency impact to our revenues, profit and cash flows throughout 2023. We execute a hedging program which defers, versus eliminates, the volatility of currency impacts on our financial results. During periods of sustained movements in currency, the marketplace and competition adjust to the changing rates over time.
We translate revenue, cost and expense in our non-U.S. operations at current exchange rates in the reported period. References to “adjusted for currency” or “constant currency” reflect adjustments based upon a simple mathematical formula. However, this constant currency methodology that we utilize to disclose this information does not incorporate any operational actions that management could take to mitigate fluctuating currency rates. Based on the currency rate movements in 2023, revenue from continuing operations increased 2.2 percent as reported and 2.9 percent at constant currency versus 2022. Currency translation and hedging impacted year-to-year pre-tax income growth and operating (non-GAAP) pre-tax income growth by approximately $700 million in 2023. From a segment perspective, in 2023, currency translation and hedging impacted our Software and Infrastructure pre-tax income margin year-to-year growth by approximately one point each. We view these amounts as a theoretical maximum impact to our as-reported financial results. Hedging and certain underlying foreign currency transaction gains and losses are allocated to our segment results. Considering the operational responses mentioned above, movements of exchange rates, and the nature and timing of hedging instruments, it is difficult to predict future currency impacts on any particular period.
For non-U.S. subsidiaries and branches that operate in U.S. dollars or whose economic environment is highly inflationary, translation adjustments are reflected in results of operations. Generally, we manage currency risk in these entities by linking prices and contracts to U.S. dollars.
Market Risk
In the normal course of business, our financial position is routinely subject to a variety of risks, including the market risk associated with interest rate and currency movements on outstanding debt and non-U.S. dollar denominated assets and liabilities, and other risks such as collectibility of accounts receivable.
We regularly assess these risks and have established policies and business practices to protect against the adverse effects of these and other potential exposures. As a result, we do not anticipate any material losses from these risks.
Our debt, in support of the geographic breadth of our operations and our Financing business, contains an element of market risk from changes in interest and currency rates. We manage this risk, in part, through the use of a variety of financial instruments including derivatives, as described in note T, “Derivative Financial Instruments.”
To meet disclosure requirements, we perform a sensitivity analysis to determine the effects that market risk exposures may have on the fair values of our debt and other financial instruments.
The financial instruments that are included in the sensitivity analysis are comprised of our cash and cash equivalents, marketable securities, short-term and long-term loans, commercial financing and installment payment receivables, investments, long-term and short-term debt and derivative financial instruments. Our derivative financial instruments generally include interest rate swaps, foreign currency swaps, forward contracts, and options.
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To perform the sensitivity analysis, we assess the risk of loss in fair values from the effect of hypothetical changes in interest rates and foreign currency exchange rates on market-sensitive instruments. The market values for interest and foreign currency exchange risk are computed based on the present value of future cash flows as affected by the changes in rates that are attributable to the market risk being measured. The discount rates used for the present value computations were selected based on market interest and foreign currency exchange rates in effect at December 31, 2023 and 2022. The differences in this comparison are the hypothetical losses associated with each type of risk.
Information provided by the sensitivity analysis does not necessarily represent the actual changes in fair value that we would incur under normal market conditions because, due to practical limitations, all variables other than the specific market risk factor are held constant. In addition, the results of the model are constrained by the fact that certain items are specifically excluded from the analysis, while the financial instruments relating to the financing or hedging of those items are included by definition. Excluded items include short-term and long-term receivables from sales-type and direct financing leases, forecasted foreign currency cash flows and the company’s net investment in foreign operations. As a consequence, reported changes in the values of some of the financial instruments impacting the results of the sensitivity analysis are not matched with the offsetting changes in the values of the items that those instruments are designed to finance or hedge.
The results of the sensitivity analysis at December 31, 2023 and 2022, are as follows:
Interest Rate Risk
A hypothetical 10 percent adverse change in the levels of interest rates, with all other variables held constant, would result in a decrease in the fair value of our financial instruments of approximately $0.3 billion and $0.2 billion at December 31, 2023 and 2022, respectively. Changes in the relative sensitivity of the fair value of our financial instrument portfolio for these theoretical changes in the level of interest rates from the prior year are primarily driven by changes in debt maturities, interest rate profile and amount.
Foreign Currency Exchange Rate Risk
A hypothetical 10 percent adverse change in the levels of foreign currency exchange rates relative to the U.S. dollar, with all other variables held constant, would result in a decrease in the fair value of our financial instruments of approximately $1.6 billion and $1.4 billion at December 31, 2023 and 2022, respectively. The theoretical changes from the prior year are primarily driven by changes in foreign currency activities related to long-term debt and derivatives.
Financing Risks
Refer to the “Description of Business” on page 15 for a discussion of the financing risks associated with the Financing business and management’s actions to mitigate such risks.
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FINANCING
Financing is a reportable segment that facilitates IBM clients' acquisition of hardware, software and services by providing financing solutions, while generating solid returns on equity.
Results of Operations
| ($ in millions) | |||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| For the year ended December 31: | 2023 | 2022 | Yr.-to-Yr. Percent Change | ||||||||
| Revenue | $ | 741 | $ | 645 | 14.8 | % | |||||
| Pre-tax income | $ | 374 | $ | 340 | 10.1 | % |
Financing revenue increased 14.8 percent (15 percent adjusted for currency) to $741 million compared to the prior year, primarily driven by client financing up $89 million to $728 million. The increase in client financing revenue was primarily driven by an increase in client financing asset yields.
Financing pre-tax income increased 10.1 percent to $374 million compared to the prior year and the pre-tax margin of 50.5 percent decreased 2.2 points year to year. The increase in pre-tax income in 2023 is primarily driven by a decrease in selling, general and administrative expenses and settlements on non-accrual assets.
Financial Position
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| At December 31: | 2023 | 2022 | |||||
| Cash and cash equivalents | $ | 555 | $ | 699 | |||
| Client financing receivables | |||||||
| Net investment in sales-type and direct financing leases (1) | 4,237 | 4,047 | |||||
| Client loans | 6,486 | 8,329 | |||||
| Total client financing receivables | $ | 10,723 | $ | 12,376 | |||
| Commercial financing receivables | |||||||
| Held for investment | 1,155 | 293 | |||||
| Held for sale | 692 | 939 | |||||
| Other receivables | 26 | 66 | |||||
| Total external receivables (2) | $ | 12,596 | $ | 13,674 | |||
| Intercompany assets (3)(4) | 963 | 988 | |||||
| Other assets (4) | 294 | 395 | |||||
| Total assets | $ | 14,409 | $ | 15,757 | |||
| Intercompany payables (3) | $ | 426 | $ | 637 | |||
| Debt (5) | 11,879 | 12,872 | |||||
| Other liabilities | 783 | 814 | |||||
| Total liabilities | $ | 13,088 | $ | 14,323 | |||
| Total equity | $ | 1,321 | $ | 1,433 | |||
| Total liabilities and equity | $ | 14,409 | $ | 15,757 |
(1) Includes deferred initial direct costs which are expensed in IBM’s consolidated financial results.
(2) The difference between the decrease in total external receivables of $1.1 billion (from $13.7 billion in 2022 to $12.6 billion in 2023) and the $1.2 billion change in Financing segment receivables disclosed in the free cash flow presentation on page 31 is primarily attributable to currency impacts.
(3) This entire amount is eliminated for purposes of IBM’s consolidated financial results and therefore does not appear in the Consolidated Balance Sheet.
(4) Prior period amounts have been recast to conform to 2023 presentation.
(5) Financing segment debt is primarily composed of intercompany loans.
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Financing Segment Receivables and Allowances
The following table presents external Financing segment receivables excluding receivables classified as held for sale, and immaterial miscellaneous receivables.
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| At December 31: | 2023 | 2022 | |||||
| Amortized cost (1) | $ | 12,034 | $ | 12,843 | |||
| Specific allowance for credit losses | 111 | 127 | |||||
| Unallocated allowance for credit losses | 45 | 46 | |||||
| Total allowance for credit losses | 156 | 173 | |||||
| Net financing receivables | $ | 11,878 | $ | 12,670 | |||
| Allowance for credit losses coverage | 1.3 | % | 1.3 | % |
(1) Includes deferred initial direct costs which are expensed in IBM’s consolidated financial results.
Roll Forward of Financing Segment Receivables Allowance for Credit Losses
| ($ in millions) | ||||||||
|---|---|---|---|---|---|---|---|---|
| January 1, 2023 | Additions/(Releases) (1) | Write-offs (2) | Foreign currency and other | December 31, 2023 | ||||
| $173 | $(12) | $(18) | $12 | $156 |
(1) Additions/(Releases) for allowance for credit losses are recorded in expense.
(2) Refer to note A, “Significant Accounting Policies,” for additional information regarding allowance for credit loss write-offs.
We continue to apply our rigorous credit policies. Approximately 72 percent of the total external portfolio was with investment-grade clients, a decrease of 1 point compared to December 31, 2022. This investment grade percentage is based on the credit ratings of the companies in the portfolio and reflects certain mitigating actions taken to reduce the risk to IBM.
We have a long-standing practice of taking mitigation actions, in certain circumstances, to transfer credit risk to third parties. These actions may include credit insurance, financial guarantees, nonrecourse secured borrowings, transfers of receivables recorded as true sales in accordance with accounting guidance or sales of equipment under operating lease. Sale of receivables arrangements are also utilized in the normal course of business as part of our cash and liquidity management. For additional information related to the company's sales of receivables, refer to "Transfer of Financial Assets" in note L, “Financing Receivables.”
Return on Equity Calculation
| ($ in millions) | |||||||
|---|---|---|---|---|---|---|---|
| At December 31: | 2023 | 2022 | |||||
| Numerator | |||||||
| Financing after-tax income (A) (1) | $ | 312 | $ | 279 | |||
| Denominator | |||||||
| Average Financing equity (B) (2) | $ | 1,238 | $ | 1,389 | |||
| Financing return on equity (A)/(B) | 25.2 | % | 20.1 | % |
(1) Calculated based upon an estimated tax rate, which is a function of IBM’s provision for income taxes determined on a consolidated basis.
(2) Average of the ending equity for Financing for the last five quarters.
Return on equity was 25.2 percent compared to 20.1 percent for the years ended December 31, 2023 and 2022, respectively. The increase was driven by an increase in net income and a lower average equity balance.
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Residual Value
The estimated residual value represents the estimated fair value of the equipment under lease at the end of the lease. The company estimates the future fair value of leased equipment by using historical models, analyzing the current market for new and used equipment and obtaining forward-looking product information such as marketing plans and technology innovations.
The company optimizes the recovery of residual values by extending lease arrangements with, or selling leased equipment to existing clients and periodically reassesses the realizable value of its lease residual values.
The following table presents the recorded amount of unguaranteed residual value for sales-type and direct financing leases at December 31, 2023 and 2022. In addition, the table presents the run out of when the unguaranteed residual value assigned to equipment on leases at December 31, 2023, is expected to be returned to the company. The unguaranteed residual value for operating leases at December 31, 2023 and 2022 was not material.
Unguaranteed Residual Value
| ($ in millions) | |||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Estimated Run Out of December 31, 2023 Balance | |||||||||||||||||||||||
| At December 31, 2022 | At December 31, 2023 | 2024 | 2025 | 2026 | 2027 and Beyond | ||||||||||||||||||
| Sales-type and direct financing leases | $ | 422 | $ | 458 | $ | 67 | $ | 146 | $ | 124 | $ | 121 |
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Management Responsibility for Financial Information
Responsibility for the integrity and objectivity of the financial information presented in this Annual Report rests with IBM management. The accompanying financial statements have been prepared in accordance with accounting principles generally accepted in the United States of America, applying certain estimates and judgments as required.
IBM maintains an effective internal control structure. It consists, in part, of organizational arrangements with clearly defined lines of responsibility and delegation of authority, and comprehensive systems and control procedures. An important element of the control environment is an ongoing internal audit program. Our system also contains self-monitoring mechanisms, and actions are taken to correct deficiencies as they are identified.
To assure the effective administration of internal controls, we carefully select and train our employees, develop and disseminate written policies and procedures, provide appropriate communication channels and foster an environment conducive to the effective functioning of controls. We believe that it is essential for the company to conduct its business affairs in accordance with the highest ethical standards, as set forth in the IBM Business Conduct Guidelines. These guidelines, translated into numerous languages, are distributed to employees throughout the world, and reemphasized through internal programs to assure that they are understood and followed.
The Audit Committee of the Board of Directors is composed solely of independent, non-management directors, and is responsible for recommending to the Board the independent registered public accounting firm to be retained for the coming year, subject to stockholder ratification. The Audit Committee meets regularly and privately with the independent registered public accounting firm, with the company’s internal auditors, as well as with IBM management, to review accounting, auditing, internal control structure and financial reporting matters.
FY 2022 10-K MD&A
SEC filing source: 0001558370-23-002376.
Management Discussion
International Business Machines Corporation and Subsidiary Companies
OVERVIEW
The financial section of the International Business Machines Corporation (IBM or the company) 2022 Annual Report includes the Management Discussion, the Consolidated Financial Statements and the Notes to Consolidated Financial Statements. This Overview is designed to provide the reader with some perspective regarding the information contained in the financial section.
Organization of Information
| Column 1 | Column 2 |
|---|---|
| • | The Management Discussion is designed to provide readers with an overview of the business and a narrative on our financial results and certain factors that may affect our future prospects from the perspective of management. The “Management Discussion Snapshot” presents an overview of the key performance drivers in 2022. |
| Column 1 | Column 2 |
|---|---|
| • | Beginning with the "Year in Review," the Management Discussion contains the results of operations for each reportable segment of the business, a discussion of our financial position and a discussion of cash flows as reflected in the Consolidated Statement of Cash Flows. Other key sections within the Management Discussion include: "Looking Forward" and "Liquidity and Capital Resources," the latter of which includes a description of management's definition and use of free cash flow. |
| Column 1 | Column 2 |
|---|---|
| • | The Consolidated Financial Statements provide an overview of income and cash flow performance and financial position. |
| Column 1 | Column 2 |
|---|---|
| • | The Notes follow the Consolidated Financial Statements. Among other items, the Notes contain our accounting policies, revenue information, acquisitions and divestitures, certain commitments and contingencies and retirement-related plans information. |
| Column 1 | Column 2 |
|---|---|
| • | On November 3, 2021, we completed the separation of our managed infrastructure services unit into a new public company with the distribution of 80.1 percent of the outstanding common stock of Kyndryl Holdings, Inc. (Kyndryl) to IBM stockholders on a pro rata basis. To effect the separation, IBM stockholders received one share of Kyndryl common stock for every five shares of IBM common stock held at the close of business on October 25, 2021, the record date for the distribution. IBM retained 19.9 percent of the shares of Kyndryl common stock immediately following the separation. During 2022, we fully disposed of our retained interest in Kyndryl common stock pursuant to exchange agreements with a third-party financial institution, which were completed within twelve months of separation. Refer to note J, “Financial Assets & Liabilities,” for additional information. At December 31, 2022, we no longer held an ownership interest in Kyndryl. |
| Column 1 | Column 2 |
|---|---|
| • | The accounting requirements for reporting the separation of Kyndryl as a discontinued operation were met when the separation was completed. Accordingly, the historical results of Kyndryl are presented as discontinued operations and, as such, have been excluded from continuing operations and segment results for all periods presented. Refer to note C, “Separation of Kyndryl,” for additional information. |
| Column 1 | Column 2 |
|---|---|
| • | In the first quarter of 2022, we realigned our management structure to reflect the planned divestiture of our healthcare software assets which was completed in the second quarter of 2022. This change impacted our Software segment and Other–divested businesses category, but did not impact our Consolidated Financial Statements. Refer to note E, “Segments,” for additional information on our reportable segments. The segments presented in this Annual Report are reported on a comparable basis for all periods. |
| Column 1 | Column 2 |
|---|---|
| • | In September 2022, the IBM Qualified Personal Pension Plan (Qualified PPP) purchased two separate nonparticipating single premium group annuity contracts from The Prudential Insurance Company of America and Metropolitan Life Insurance Company (collectively, the Insurers) and irrevocably transferred to the Insurers approximately $16 billion of the Qualified PPP’s defined benefit pension obligations and related plan assets, thereby reducing our pension obligations and assets by the same amount. The group annuity contracts were purchased using assets of the Qualified PPP and no additional funding contribution was required from IBM. The transaction resulted in no changes to the benefits to be received by the plan participants. As a result of this transaction we recognized a one-time, non-cash, pre-tax pension settlement charge of $5.9 billion ($4.4 billion net of tax) in the third quarter of 2022, primarily related to the accelerated recognition of accumulated actuarial losses of the Qualified PPP. Refer to note V, “Retirement-Related Benefits,” for additional information. |
| Column 1 | Column 2 |
|---|---|
| • | The references to “adjusted for currency” or “at constant currency” in the Management Discussion do not include operational impacts that could result from fluctuations in foreign currency rates. When we refer to growth rates at constant currency or adjust such growth rates for currency, it is done so that certain financial results can be viewed without the impact of fluctuations in foreign currency exchange rates, thereby facilitating period-to-period comparisons of business performance. Financial results adjusted for currency are calculated by translating current period activity in local currency using the comparable prior-year period’s currency conversion rate. This approach is used for countries where the functional currency is the local currency. Generally, when the dollar either strengthens or weakens against other currencies, the growth at constant currency rates or adjusting for currency will be higher or lower than growth reported at actual exchange rates. Refer to “Currency Rate Fluctuations” for additional information. |
| Column 1 | Column 2 |
|---|---|
| • | To provide useful decision-making information for management and shareholders, we define and measure hybrid cloud revenue as end-to-end cloud capabilities within hybrid cloud environments, which includes technology (software and hardware), services and solutions to enable clients to implement cloud solutions across public, private and multi-clouds. This spans across IBM’s Consulting, Software and Infrastructure segments. Examples include (but are not limited to) Red Hat Enterprise Linux (RHEL), Red Hat OpenShift, Cloud Paks, as-a-service offerings, service engagements related to cloud deployment of technology and applications, and infrastructure used in cloud deployments. |
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| Column 1 | Column 2 |
|---|---|
| • | Within the financial statements and tables in this Annual Report, certain columns and rows may not add due to the use of rounded numbers for disclosure purposes. Percentages reported are calculated from the underlying whole-dollar numbers. Certain prior-year amounts have been reclassified to conform to the current year presentation. This is annotated where applicable. |
Operating (non-GAAP) Earnings
In an effort to provide better transparency into the operational results of the business, supplementally, management separates business results into operating and non-operating categories. Operating earnings from continuing operations is a non-GAAP measure that excludes the effects of certain acquisition-related charges, intangible asset amortization, expense resulting from basis differences on equity method investments, retirement-related costs, certain impacts from the Kyndryl separation and their related tax impacts. Due to the unique, non-recurring nature of the enactment of the U.S. Tax Cuts and Jobs Act (U.S. tax reform), management characterizes the one-time provisional charge recorded in the fourth quarter of 2017 and adjustments to that charge as non-operating. Adjustments primarily include true-ups, accounting elections and any changes to regulations, laws, audit adjustments that affect the recorded one-time charge. Management characterizes direct and incremental charges incurred related to the Kyndryl separation as non-operating given their unique and non-recurring nature. These charges primarily relate to any net gains or losses on the Kyndryl common stock and the related cash-settled swap with a third-party financial institution, which are recorded in other (income) and expense in the Consolidated Income Statement. For acquisitions, operating (non-GAAP) earnings exclude the amortization of purchased intangible assets and acquisition-related charges such as in-process research and development, transaction costs, applicable retention, restructuring and related expenses, tax charges related to acquisition integration and pre-closing charges, such as financing costs. These charges are excluded as they may be inconsistent in amount and timing from period to period and are significantly impacted by the size, type and frequency of our acquisitions. All other spending for acquired companies is included in both earnings from continuing operations and in operating (non-GAAP) earnings. For retirement-related costs, management characterizes certain items as operating and others as non-operating, consistent with GAAP. We include defined benefit plan and nonpension postretirement benefit plan service costs, multi-employer plan costs and the cost of defined contribution plans in operating earnings. Non-operating retirement-related costs include defined benefit plan and nonpension postretirement benefit plan amortization of prior service costs, interest cost, expected return on plan assets, amortized actuarial gains/losses, the impacts of any plan curtailments/settlements including the one-time, non-cash, pre-tax settlement charge of $5.9 billion ($4.4 billion, net of tax) in the third quarter of 2022 and pension insolvency costs and other costs. Non-operating retirement-related costs are primarily related to changes in pension plan assets and liabilities which are tied to financial market performance, and we consider these costs to be outside of the operational performance of the business.
Overall, management believes that supplementally providing investors with a view of operating earnings as described above provides increased transparency and clarity into both the operational results of the business and the performance of our pension plans; improves visibility to management decisions and their impacts on operational performance; enables better comparison to peer companies; and allows us to provide a long-term strategic view of the business going forward. In addition, these non-GAAP measures provide a perspective consistent with areas of interest we routinely receive from investors and analysts. Our reportable segment financial results reflect pre-tax operating earnings from continuing operations, consistent with our management and measurement system.
FORWARD-LOOKING AND CAUTIONARY STATEMENTS
Certain statements contained in this Annual Report may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any forward-looking statement in this Annual Report speaks only as of the date on which it is made; IBM assumes no obligation to update or revise any such statements except as required by law. Forward-looking statements are based on IBM’s current assumptions regarding future business and financial performance; these statements, by their nature, address matters that are uncertain to different degrees. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to be materially different, as discussed more fully elsewhere in this Annual Report and in the company’s filings with the Securities and Exchange Commission (SEC), including IBM’s 2022 Form 10-K filed on February 28, 2023.
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8Management Discussion
International Business Machines Corporation and Subsidiary Companies
MANAGEMENT DISCUSSION SNAPSHOT
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ and shares in millions except per share amounts) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/Margin | |
| For year ended December 31: | 2022 | * | 2021 | Change | | ||||
| Revenue | $ | 60,530 | $ | 57,350 | 5.5 | %** | |||
| Gross profit margin | | | 54.0 | % | | 54.9 | % | (0.9) | pts. |
| Total expense and other (income) | $ | 31,531 | | $ | 26,649 | | 18.3 | % | |
| Income from continuing operations before income taxes | $ | 1,156 | | $ | 4,837 | | (76.1) | % | |
| Provision for/(benefit from) income taxes from continuing operations | $ | (626) | $ | 124 | | NM | | ||
| Income from continuing operations | $ | 1,783 | | $ | 4,712 | | (62.2) | % | |
| Income from continuing operations margin | | | 2.9 | % | | 8.2 | % | (5.3) | pts. |
| Income/(loss) from discontinued operations, net of tax | | $ | (143) | | $ | 1,030 | | NM | |
| Net income | $ | 1,639 | | $ | 5,743 | | (71.5) | % | |
| Earnings per share from continuing operations–assuming dilution | $ | 1.95 | | $ | 5.21 | | (62.6) | % | |
| Consolidated earnings per share–assuming dilution | $ | 1.80 | | $ | 6.35 | | (71.7) | % | |
| Weighted-average shares outstanding–assuming dilution | | | 912.3 | | | 904.6 | 0.8 | % | |
| AssetsÉ | $ | 127,243 | $ | 132,001 | (3.6) | % | |||
| LiabilitiesÉ | $ | 105,222 | $ | 113,005 | (6.9) | % | |||
| EquityÉ | $ | 22,021 | $ | 18,996 | 15.9 | % | |||
| | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Includes a one-time, non-cash, pre-tax pension settlement charge of $5.9 billion ($4.4 billion net of tax) resulting in an impact of ($4.84) to diluted earnings per share from continuing operations and an impact of ($4.83) to consolidated diluted earnings per share. See note V, “Retirement-Related Benefits,” for additional information. |
| Column 1 | Column 2 |
|---|---|
| ** | 11.6 percent adjusted for currency. |
| Column 1 | Column 2 |
|---|---|
| È | At December 31. |
NM–Not meaningful
The following table provides the company’s operating (non-GAAP) earnings for 2022 and 2021. See page 29 for additional information.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions except per share amounts) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| For year ended December 31: | 2022 | 2021 | Percent Change | | |||||
| Net income as reported | $ | 1,639 | * | $ | 5,743 | | (71.5) | % | |
| Income/(loss) from discontinued operations, net of tax | | | (143) | | | 1,030 | | NM | |
| Income from continuing operations | $ | 1,783 | * | $ | 4,712 | | (62.2) | % | |
| Non-operating adjustments (net of tax) | | | | | | | | | |
| Acquisition-related charges | | | 1,329 | | | 1,424 | (6.7) | | |
| Non-operating retirement-related costs/(income) | | | 4,933 | * | | 1,031 | NM | | |
| U.S. tax reform impacts | | | (70) | | | 89 | NM | | |
| Kyndryl-related impacts | | | 351 | | | (81) | NM | | |
| Operating (non-GAAP) earnings | $ | 8,326 | | $ | 7,174 | | 16.0 | % | |
| Diluted operating (non-GAAP) earnings per share | $ | 9.13 | | $ | 7.93 | | 15.1 | % | |
| | | | | | | | | | |
* Includes a one-time, non-cash pension settlement charge of $4.4 billion net of tax.
NM–Not meaningful
Macroeconomic Environment
Our business profile positions us well in challenging times. Our diversification across geographies, industries, clients and business mix provides some stability in revenue, profit and cash generation.
Throughout 2022, we experienced escalating labor and component costs and a strong U.S. dollar. While those dynamics have put pressure on our margin profile, we are seeing progress in the actions we have taken to mitigate the impacts of these higher costs. Consulting, which makes up well over half of IBM’s workforce, is most impacted by the labor cost inflation. We have begun to see improved utilization and priced margin improvements year over year, and our acquisitions have become more accretive, all of which will benefit our margin profile going forward. Our Consulting pre-tax margin of 8.8 percent increased 0.7 points in 2022 versus the prior year and improved 3.2 points in the second half of 2022 compared to the first half reflecting the benefit of these actions. Additionally, across all of our product-based businesses, we have executed price increases above our historical level of increases to be more reflective of the labor and component costs we are incurring due to the inflationary environment. This includes price increases in our maintenance and support agreements for our hardware and software portfolios. Additionally, despite the many global supply chain disruptions throughout 2022, our supply chain has demonstrated resiliency and the ability to proactively respond to potential disruptions in order to meet our clients’ needs. The strengthening of the U.S. dollar impacted our reported revenue and gross profit dollars in 2022. We execute hedging programs which defer but do not eliminate the impact of currency. The gains from these hedging programs are reflected primarily in other income and expense. With the rate and magnitude of
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movements, and because we do not hedge all currencies, this did have a currency impact to our overall profit and cash flows in 2022. See “Currency Rate Fluctuations,” for additional information.
The geopolitical situation in Eastern Europe intensified in February 2022, with Russia’s invasion of Ukraine. The safety and security of our employees and their families in the impacted regions has been our primary focus. The sanctions placed on numerous Russian entities, specific Russian-controlled entities, as well as Belarus and other measures that have been and continue to be imposed as a result of the war have increased the level of economic and political uncertainty. In the second quarter of 2022, we made the decision to carry out an orderly wind-down of our Russian operations. As such, we assessed certain accounting-related matters that generally require consideration of current information reasonably available to us and forecasted financial data in the context of unknown future impacts to IBM that resulted in certain immaterial asset and restructuring charges in 2022. These charges, together with the year-to-year lost business due to the wind-down, impacted our pre-tax income by approximately $230 million for the year ended December 31, 2022. The long-term impacts of the Russian war in Ukraine remain uncertain; however, we do not expect a significant impact on the company’s future results of operations or financial position. Historically, Russia, Ukraine and Belarus made up less than one percent of the company’s full-year revenue. While the revenue impact is not material to total consolidated IBM revenue, the business in Russia has historically been high margin and therefore, is a more significant headwind to our profit and cash flows.
Financial Performance Summary
In 2022, we reported $60.5 billion in revenue, income from continuing operations of $1.8 billion, including a one-time, non-cash, pre-tax pension settlement charge of $5.9 billion ($4.4 billion net of tax), and operating (non-GAAP) earnings of $8.3 billion, which excludes the impact of the settlement charge. The pension settlement charge was the result of the transfer to Insurers of a portion of our U.S. benefit pension obligations, an action we took to further reduce the risk profile of our retirement-related plans. Diluted earnings per share from continuing operations was $1.95 as reported, including an impact of $4.84 from the pension settlement charge, and diluted earnings per share was $9.13 on an operating (non-GAAP) basis. On a consolidated basis, we generated $10.4 billion in cash from operations and $9.3 billion in free cash flow and returned $5.9 billion to shareholders in dividends. We are pleased with the fundamentals of our business and the progress we have made in executing our strategy. Our 2022 performance demonstrates that we are now a higher-growth, higher-value company with the ability to generate strong cash from operations and a growing free cash flow.
Total revenue grew 5.5 percent as reported and 12 percent adjusted for currency compared to the prior year, including approximately 4 points from incremental sales to Kyndryl. Over 70 percent of current-year revenue was in our growth areas of Software and Consulting and approximately half of our revenue is recurring. Software revenue increased 6.9 percent as reported and 12 percent adjusted for currency, including approximately 6 points of growth from incremental sales to Kyndryl. There was continued momentum in our recurring revenue stream in both Hybrid Platform & Solutions and Transaction Processing. Hybrid Platform & Solutions grew 4.9 percent as reported and 9 percent adjusted for currency, led by strong double-digit revenue growth in Red Hat. Transaction Processing increased 12.2 percent as reported and 19 percent adjusted for currency, including approximately 19 points of growth from incremental sales to Kyndryl. Consulting revenue increased 7.1 percent as reported and 15 percent adjusted for currency as we help clients with their digital transformations. Infrastructure revenue increased 7.8 percent year to year as reported and 14 percent adjusted for currency, reflecting strong double-digit growth in Hybrid Infrastructure driven by our z16 program, which launched in the second quarter of 2022. The Infrastructure revenue performance also includes approximately 6 points of growth from incremental sales to Kyndryl. Across the segments, total hybrid cloud revenue of $22.4 billion in 2022 grew 11 percent as reported and 17 percent adjusted for currency, and represents 37 percent of IBM’s revenue.
From a geographic perspective, Americas revenue grew 9.7 percent year to year as reported (10 percent adjusted for currency). Europe/Middle East/Africa (EMEA) increased 2.9 percent (14 percent adjusted for currency). Asia Pacific declined 0.7 percent as reported, but grew 11 percent adjusted for currency.
The gross margin of 54.0 percent decreased 0.9 points year to year, however, gross profit dollars increased 3.8 percent compared to the prior year. Overall, gross margin was impacted by the investments we are making to drive our hybrid cloud and artificial intelligence (AI) strategy, higher labor and component costs and the impacts of currency, while the mitigating hedging benefits and operational productivity and efficiency we have realized are primarily reflected in expense. The operating (non-GAAP) gross margin of 55.1 percent decreased 1.0 points versus the prior year.
Total expense and other (income) increased 18.3 percent in 2022 versus the prior year primarily driven by the pension settlement charge of $5.9 billion, higher spending reflecting continued investment in our offerings, technical talent and ecosystem, and year-to-year impacts related to Kyndryl retained shares, partially offset by the effects of currency and benefits from the actions taken to streamline our operations and go-to-market model. Total operating (non-GAAP) expense and other (income) decreased 3.2 percent year to year, driven primarily by the effects of currency and benefits from the actions taken to streamline our operations and go-to-market model, partially offset by higher spending to drive our hybrid cloud and AI strategy.
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10Management Discussion
International Business Machines Corporation and Subsidiary Companies
Pre-tax income from continuing operations of $1.2 billion decreased 76.1 percent and the pre-tax margin was 1.9 percent, a decrease of 6.5 points versus 2021. These declines were primarily driven by the $5.9 billion pension settlement charge. The continuing operations effective tax rate for 2022 was (54.2) percent compared to 2.6 percent in 2021. The current-year effective tax rate was primarily driven by the pension settlement charge. The prior-year effective tax rate was primarily driven by tax benefits related to audit settlements in multiple jurisdictions. Net income from continuing operations of $1.8 billion decreased 62.2 percent and the net income from continuing operations margin was 2.9 percent, down 5.3 points year to year. Operating (non-GAAP) pre-tax income from continuing operations of $9.8 billion increased 24.6 percent year to year and the operating (non-GAAP) pre-tax margin from continuing operations increased 2.5 points to 16.2 percent. These profit dynamics reflect our portfolio shift toward higher value, driven by Software and Consulting. Our pre-tax profit includes the contribution from incremental sales to Kyndryl and the negative impacts of currency primarily due to the strengthening of the U.S. dollar. The operating (non-GAAP) effective tax rate for 2022 was 15.2 percent compared to 9.0 percent in 2021. The lower prior-year operating (non-GAAP) effective tax rate was primarily driven by tax benefits related to audit settlements in multiple jurisdictions. Operating (non-GAAP) income from continuing operations of $8.3 billion increased 16.0 percent and the operating (non-GAAP) income margin from continuing operations of 13.8 percent was up 1.2 points year to year.
Diluted earnings per share from continuing operations of $1.95 in 2022 decreased 62.6 percent, which included an impact of $4.84 from the pension settlement charge. Operating (non-GAAP) diluted earnings per share of $9.13 increased 15.1 percent versus 2021.
At December 31, 2022, the balance sheet remained strong with the flexibility to support and invest in the business. Cash and cash equivalents, restricted cash and marketable securities at year end were $8.8 billion, an increase of $1.3 billion from December 31, 2021. During 2022, we continued to invest in acquisitions and provide a solid and modestly growing dividend to shareholders. Total debt of $50.9 billion at December 31, 2022 decreased $0.8 billion driven by currency impacts, partially offset by net debt issuances.
Total assets decreased $4.8 billion ($1.3 billion adjusted for currency) from December 31, 2021 primarily driven by decreases in prepaid pension assets, intangible assets, deferred taxes, and prepaid expenses and other; partially offset by an increase in cash and restricted cash. Total liabilities decreased $7.8 billion ($4.3 billion adjusted for currency) from December 31, 2021 primarily driven by a decrease in retirement and postretirement benefit obligations. Total equity of $22.0 billion increased $3.0 billion from December 31, 2021 as a result of a decrease in accumulated other comprehensive losses, 2022 net income and common stock issuances, partially offset by dividends paid.
Our cash flows from operating, investing and financing activities, as reflected in the Consolidated Statement of Cash Flows, include the cash flows of discontinued operations. On a consolidated basis, cash provided by operating activities was $10.4 billion in 2022, a decrease of $2.4 billion compared to 2021, driven by financing receivables. Net cash used in investing activities of $4.2 billion decreased $1.8 billion compared to the prior year and net cash used in financing activities of $5.0 billion decreased $8.4 billion compared to 2021.
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DESCRIPTION OF BUSINESS
Please refer to IBM’s Annual Report on Form 10-K filed with the SEC on February 28, 2023, for Item 1A. entitled “Risk Factors.”
IBM is addressing the hybrid cloud and AI opportunity with a platform-centric approach, focused on providing client value through a combination of technology and business expertise. We provide integrated solutions and products that leverage: data, information technology, deep expertise in industries and business processes, with trust and security and a broad ecosystem of partners and alliances. Our hybrid cloud platform and AI technology and services capabilities support clients’ digital transformations and help them engage with their customers and employees in new ways. These solutions draw from an industry-leading portfolio of capabilities in software, consulting services and a deep incumbency in mission-critical systems, all bolstered by one of the world’s leading research organizations.
IBM Strategy
IBM continues to execute its Hybrid Cloud and AI strategy, the two most transformative technologies for business today. Over the last couple of years, we have driven deep change within the company to deliver this platform-centric strategy. We have continually delivered innovation in our software and infrastructure offerings and scaled and enhanced the capabilities of our consulting practices. We have expanded our partner ecosystem, simplified our go-to-market model, and pursued strategic acquisitions and divestitures.
Our strategy aligns with the needs of our clients
Our clients are accelerating their digital transformations as they face economic uncertainties, skill shortages, supply chain instability, security breaches and heightened sustainability goals. These market realities confirm the following convictions that have shaped our strategy:
| Column 1 | Column 2 | Column 3 |
|---|---|---|
| ● | Technology is crucial to address business challenges: Our clients see digital capabilities fostering efficiency, revenue growth and scale in their organizations. High tech adopters gain a revenue growth premium over their peers of 7 percentage points, according to an IBM Institute for Business Value survey. International Data Corporation (IDC) forecasts that spending on digital transformation technologies will grow at nearly 17 percent in 2023 versus 2 percent global GDP growth; |
| Column 1 | Column 2 | Column 3 |
|---|---|---|
| ● | AI accelerates enterprise productivity: Businesses urgently want to optimize end-to-end processes. Most now recognize AI will be a critical technology to rapidly adopt to realize that goal. According to IDC, today 45 percent of organizations have not yet expanded AI beyond a few isolated projects, while by 2026, 75 percent of large organizations will rely on AI driven processes for digital-first operations; |
| Column 1 | Column 2 | Column 3 |
|---|---|---|
| ● | Digital transformation necessitates heterogeneous environments: Enterprises need digital workloads to be deployed across all their multiple clouds, data centers and distributed locations where their business runs. Seventy-two percent of the decision makers interviewed in a Harris Poll survey have their company workloads running across private infrastructure and public cloud; |
| Column 1 | Column 2 | Column 3 |
|---|---|---|
| ● | Open-source catalyzes innovative outcomes: Operating on a common open-source platform reduces the cost of managing that heterogeneity. It also enables enterprises to holistically accelerate developers’ productivity and innovation time-to-market. Sixty-eight percent of the decision makers interviewed in a Harris Poll survey indicated they are using containers most or all of the time; |
| Column 1 | Column 2 | Column 3 |
|---|---|---|
| ● | With Red Hat OpenShift, IBM delivers the new essential platform: Over decades, IBM has delivered industry-shaping and enduring IT platforms, such as mainframe and middleware. Building on this heritage, Red Hat OpenShift is the leading open-source hybrid cloud platform to help enterprises realize their digital transformation goals. |
IBM’s differentiated value proposition
Our differentiated value proposition encompasses our integrated competencies across software, consulting and infrastructure, leveraging our open hybrid cloud platform. We draw upon five core capabilities to address our clients’ hybrid cloud and AI needs: (1) build and modernize for the hybrid cloud environments that operate with speed, consistency and agility, (2) create AI-infused, data-driven business insights regardless of where data lives, while maintaining enterprise grade data governance, privacy and trust, (3) automate the end-to-end enterprise processes for efficacy with AI-driven decision-making, (4) secure everywhere, with consistent governance and compliance across environments, and (5) bring it together by transforming our clients’ businesses and processes into sustainable best-in-class industry practices.
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Our full technology stack helps us meet clients where they are in their digital transformations, and we offer the consulting expertise to help guide and implement the best solutions for that journey. Our rapidly growing ecosystem of cloud, independent software vendors (ISVs), hardware, network and services partners enhance the client experience and drive the value and innovation derived from IBM technologies. Our focus on hybrid cloud accelerates our open and collaborative approach to partnership.
Our hybrid cloud platform strategy drives sustained growth and financial performance: on average, every $1 of platform spend results in $3 to $5 of software revenue, $6 to $8 of services and $1 to $2 of enterprise infrastructure. The hybrid cloud opportunity represents over a $1 trillion market across software, consulting and infrastructure.
IBM’s integrated value is amplified by ensuring our existing businesses all advance the hybrid cloud value proposition to our clients. We strategically embed the Red Hat platform with our offerings: (1) IBM Software’s growing portfolio runs on Red Hat OpenShift Container Platform (OCP), (2) IBM Infrastructure solutions are optimized hybrid cloud deployments for mission-critical workloads, and (3) IBM Consulting is the leading market system integrator with hybrid cloud and Red Hat expertise to help clients transform their business and technology.
IBM Software extends the value of our hybrid cloud platform with four critical capabilities: (1) “Modernize” for agility and speed from legacy to hybrid cloud architecture, (2) “Data-driven”, predicting outcomes from distributed data and applying AI to empower predictive decision-making, real-time digital intelligence and sustainable operations, (3) “Automate” at scale to make experiences and tasks more productive and impactful, and (4) “Secure” all touchpoints, all the time, employing real-time threat insights, automated detection and orchestrated response. Red Hat, reported in our Software segment, delivers the leading open-source hybrid cloud platform and enables clients to build, secure, operate and manage any application, anywhere, from on-premises environments to multiple clouds and the edge. One hundred percent of commercial banks, telecommunication, media and technology companies in the Fortune Global 500 rely on Red Hat. Red Hat collaborates with a broad ecosystem of partners and communities comprised of millions of developers. These capabilities allow our clients to “write once, deploy anywhere” for cloud native application development and modernization. We embed the Red Hat platform with our offerings, to advance the hybrid cloud value proposition to our clients.
IBM Consulting delivers business transformation for our clients through hybrid cloud and AI technologies. Our 160,000+ professionals together with our open ecosystem of partners help clients advance digital transformation, build open hybrid cloud architectures, orchestrate critical applications across environments, and optimize key workflows and business processes. IBM Consulting drives transformative projects across different industries with its IBM Garage method. IBM Consulting has dedicated talent in practices to support IBM technology and continues to invest in the industry’s largest Red Hat practice to make hybrid cloud a foundation for innovation and business growth, enabling clients to get more value from investments. IBM Consulting has deepened its hybrid cloud consulting offerings and scaled cloud capability to 40,000+ cloud platform certifications, while accelerating the transformation journeys for its clients in 2022. IBM Consulting also captures growth by investing in practices with a wide ecosystem of partners, including AWS, Azure and major ISVs.
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IBM Infrastructure solutions provide unmatched performance, security and resiliency for mission-critical, trusted, or regulated applications running in a hybrid environment. We drive customer adoption and leading DevOps experience for IBM hybrid cloud at scale, deeply integrating with Red Hat and IBM Software offerings. We delivered major breakthroughs in 2022, with next generation z16, Power10 servers and new storage offerings. Forty-five of the world’s top 50 banks are running on IBM zSystems, which excel at transaction processing with integrated AI and unmatched throughput, availability and advanced security for the era of quantum computing. Power, Storage, and IBM Cloud help to accelerate enterprise digital transformation with secure, scalable and resilient solutions built for hybrid cloud agility and application modernization. Infrastructure Support provides lifecycle services and support to optimize and maintain hybrid cloud environments, with visibility and automated diagnosis and remediation.
IBM Research continues to help define the evolution of computing. In 2022, our focused research agenda provided a pipeline of innovations, including automated container-driven environments, AI models, security management, sustainability and many others. Our published Technology Atlas illustrates strategic goals and detailed plans for the next three years of research. We continued to develop technology to harness the potential of the paradigm-shifting inflection point in AI represented by foundation models. We outlined a pioneering vision for quantum-centric supercomputing and announced new breakthrough advancements in quantum software and hardware, including the 433 qubit Osprey processor. We continue to monetize our unparalleled IP and to leverage our world-class skills in semiconductors to innovate in hardware and collaborate with industry-leading partners.
In addition to our organic investments in R&D, our inorganic investments foster our strategy by adding critical competencies to our software and consulting businesses. Our acquisitions of Databand.ai, Randori and Envizi expanded our growing portfolio of AI-driven software, bringing capabilities to help our clients gain better observability into their data, protect against cybersecurity breaches across their various exposure points and manage their environmental performance. We expanded our consulting expertise in data, AI, digital, and cloud through the acquisitions of Sentaca, Neudesic, Dialexa and Octo. These investments also facilitate growth by deepening our industry expertise and consulting capabilities with government and telco clients. In 2022, IBM successfully completed eight acquisitions in total.
Expanding client engagements and our ecosystem
During 2022, we helped clients harness the power of hybrid cloud and AI technologies to address current challenges and opportunities. We invested in experiential selling, client engineering, customer success management, expert lab services and deep technical expertise to show clients the value of technology as a fundamental source of competitive advantage. We engaged clients in digital transformations using automation and security and other solutions to increase growth, productivity, resilience and responsiveness. We introduced a product-led growth initiative under our new global “Let’s create” campaign, illustrating how technology can be brought to life to solve the biggest challenges in business.
When IBM and our partners work together to solve clients’ most complex business challenges, everyone wins. We opened access to software technology on the AWS marketplace to provide flexibility through an open ecosystem. IBM customers can purchase 30 IBM products through the Azure Marketplace and deploy these IBM technologies on Azure. We gave partners access to the same training, and deep technical and product expertise as IBMers to foster a consistent client experience. We deepened our partnership with cloud hyperscalers, large independent software vendors and global system integrators, making it easier for partners and clients to embrace hybrid cloud. Our commitment to the IBM ecosystem gives partners and clients the flexibility and market access they need to run workloads seamlessly in any environment.
In 2022, IBM’s execution and innovation of our hybrid cloud and AI strategy improved the trajectory of our business. We see the core convictions that have shaped our strategy continue to resonate in the market. As we enter 2023, we will continue to advance our R&D innovation, inorganic investment and fast-growing ecosystem, positioning IBM as a leader in a world where hybrid cloud and AI are central to enterprise success.
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Business Segments and Capabilities
IBM operates in more than 175 countries around the world. Our platform-centric hybrid cloud and AI strategy is executed through our operations and consists of four business segments: Software, Consulting, Infrastructure and Financing.
Software
Software provides software solutions that address client needs for a hybrid cloud platform, data and AI, automation, and security on their journey to hybrid cloud. It includes all software, except operating system software reported in the Infrastructure segment.
Software comprises two business areas – Hybrid Platform & Solutions and Transaction Processing, which have the following capabilities:
Hybrid Platform & Solutions: includes software, infused with AI, to help clients operate, manage and optimize their IT resources and business processes within hybrid, multi-cloud environments. It includes the following:
Red Hat: provides enterprise open-source solutions, for hybrid, multi-cloud environments, which includes Red Hat Enterprise Linux (RHEL), OpenShift, our hybrid cloud platform, as well as Ansible.
Automation: optimizes processes from business workflows to IT operations with AI-powered automation. Automation includes software for business automation, IT automation, integration and application runtimes.
Data & AI: accelerates data-driven agendas by infusing AI throughout the enterprise, empowering intelligent decision making. The portfolio includes capabilities that simplify data consumption through data fabric with data management, optimize lifecycle management, and make better predictions through business analytics. Data & AI capabilities facilitate sustainable, resilient businesses and enable intelligent management of enterprise assets and supply chains with environmental intelligence and the world’s most accurate weather forecast data.
Security: creates a risk-aware, secure business by gaining real-time threat insights, orchestrating actions and automating responses across all touchpoints, in line with a zero-trust security strategy. Security includes software and services for threat management, data security, and identity and access management.
Transaction Processing: the software that supports clients’ mission-critical, on-premise workloads in industries such as banking, airlines and retail. This includes transaction processing software such as Customer Information Control System and storage software, as well as the analytics and integration software running on IBM operating systems such as DB2 and WebSphere running on z/OS.
Consulting
Consulting provides deep industry expertise and market-leading capabilities in business transformation and technology implementation. Consulting designs, builds and operates technology and business processes based on open, hybrid cloud architectures with IBM technology and ecosystem partner technologies. Consulting uses its IBM Garage method to convene experts to co-create solutions with clients to accelerate their digital transformations through AI and automation.
Consulting comprises three business areas – Business Transformation, Technology Consulting and Application Operations, which have the following capabilities:
Business Transformation: provides strategy, process design, system implementation and operations services to improve and transform key business processes. These services deploy AI and automation in business processes to exploit the value of data and include an ecosystem of partners alongside IBM technology, including strategic partnerships with Adobe, Oracle, Salesforce and SAP, among others.
Technology Consulting: helps clients architect and implement solutions across cloud platforms, including Amazon, Microsoft and IBM, and strategies to transform the enterprise experience and enable innovation, including application modernization for hybrid cloud with Red Hat OpenShift.
Application Operations: focuses on application and cloud platform services required to operationalize and run cloud platforms. It facilitates clients’ efforts to manage, optimize and orchestrate application and data workloads across platforms and environments through both custom applications and ISV packages.
Infrastructure
Infrastructure provides trusted, agile and secure solutions for hybrid cloud and is the foundation of the hybrid cloud stack. Infrastructure is optimized for infusing AI into mission-critical transactions and tightly integrated with IBM Software including Red Hat for accelerated hybrid cloud benefits.
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Infrastructure comprises two business areas – Hybrid Infrastructure and Infrastructure Support, which have the following capabilities:
Hybrid Infrastructure: provides clients with innovative infrastructure platforms to help meet the new requirements of hybrid multi-cloud and enterprise AI workloads leveraging flexible and as-a-service consumption models. Hybrid Infrastructure includes zSystems and Distributed Infrastructure.
zSystems: the premier transaction processing platform with leading security, resilience and scale, highly optimized for mission-critical, high-volume transaction workloads. It includes zSystems and LinuxONE, with a range of high-performance systems designed to address computing capacity, security and performance needs of businesses. zSystems operating system software environments include z/OS, a security-rich, high-performance enterprise operating system, as well as Linux and other platforms that are enabled with enterprise AI and are hybrid cloud ready.
Distributed Infrastructure: the portfolio is uniquely positioned for hybrid cloud, meeting client demands for scalability, security and capacity. Distributed Infrastructure includes Power, Storage and IBM Cloud Infrastructure-as-a-Service (IaaS). Power consists of high-performance servers, designed and engineered for big data and AI-enabled workloads and are optimized for hybrid cloud and Linux. The Storage portfolio consists of a broad range of storage hardware and software-defined offerings, including Z-attach and distributed flash, tape solutions, software-defined storage controllers, data protection software and network-attach storage. IBM Cloud IaaS is built on enterprise-grade hardware with an open architecture and is specifically designed for regulated industries with leading security and compliance capabilities. IBM Cloud IaaS offers flexible computing options across x86, Power, Storage and zSystems as a service to meet client workload needs.
Hybrid Infrastructure also includes remanufacturing and remarketing of used equipment with a focus on sustainable recovery services.
Infrastructure Support: works across hybrid cloud environments providing a uniquely integrated services experience for clients. Infrastructure Support delivers comprehensive, proactive and AI-enabled services to maintain and improve the availability and value of clients’ IT infrastructure (hardware and software) both on-premises and in the cloud. These offerings include maintenance for IBM products and other technology platforms, as well as open-source and cross-vendor software and solution support.
Financing
Financing facilitates IBM clients’ acquisition of information technology systems, software and services through its financing solutions. The financing arrangements are predominantly for products or services that are critical to the end users’ business operations and support IBM’s hybrid cloud and AI strategy. Financing conducts a comprehensive credit evaluation of its clients prior to extending financing. As a captive financier, Financing has the benefit of both deep knowledge of its client base and a clear insight into the products and services financed. These factors allow the business to effectively manage two of the primary risks associated with financing, credit and residual value, while generating strong returns on equity.
Financing comprises the following two business areas – Client Financing and Commercial Financing:
Client Financing: lease, installment payment plan and loan financing to end-user clients for terms up to seven years, and internal loan financing in support of IBM IaaS service arrangements. Assets financed are primarily new and used IT hardware, software and services where we have expertise.
Commercial Financing: short-term working capital financing to distributors and resellers primarily of IBM products. The company has an existing agreement with a third-party investor to sell IBM short-term commercial financing receivables on a revolving basis.
Human Capital
Employees and Related Workforce
| | | |
|---|---|---|
| (In thousands) | | |
| For the year ended December 31: | 2022 | |
| IBM/wholly owned subsidiaries | 288.3 | |
| Less-than-wholly owned subsidiaries | 8.2 | |
| Complementary* | 14.8 | |
| | | |
| Column 1 | Column 2 |
|---|---|
| * | The complementary workforce is an approximation of equivalent full-time employees hired under temporary, part-time and limited-term employment arrangements to meet specific business needs in a flexible and cost-effective manner. |
As a globally integrated enterprise, IBM operates in more than 175 countries and is continuing to shift our business to the higher value segments of enterprise IT. Our highly skilled global workforce is reflective of the work we do for clients in support of their digital transformations and mission-critical operations through our focus on hybrid cloud and AI. Our employees are among the world’s leading experts in hybrid cloud, AI, quantum computing, cybersecurity and industry-specific solutions. We believe our success depends on the caliber of our talent and the engagement and inclusion of IBMers in the workplace.
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Talent and Culture
We attract, develop, engage and retain talent in a dynamic and competitive environment. IBM provides a compelling employee value proposition, offering professionals competitive compensation and attractive career opportunities in the development and delivery of innovative technologies for clients whose businesses the world relies on. Our value proposition and talent strategy help to retain talent. During 2022, voluntary attrition decreased consistent with the overall labor market.
We are continuously transforming and developing our talent, both through learning and hiring. In 2022, we added skills in consulting and key technical areas and invested in scaling our capacity in strategically important markets. We are expanding our ability to deliver best-in-class customer experiences by investing in talent to facilitate garages, client engineering centers and customer success management. We continue to invest in upskilling and reskilling our workforce. Our digital learning and career platforms are examples of this commitment to provide employees access to the resources needed to build strategic skills and grow their careers. These digital platforms utilize Watson AI to generate personalized recommendations for employees and include peer-to-peer collaboration and internal social sharing functionality. Helping employees learn and apply new skills is important for retention and critical to our ability to transform and evolve.
Employee engagement is an indicator of employee well-being and their dedication to the company’s mission, purpose and values. We conduct an annual engagement survey to assess the health of the company’s culture and employee sentiment. More than 185,000 employees globally participated in the 2022 engagement survey, providing actionable data-driven insights to managers and leaders around factors such as workplace experience, inclusion, pride and propensity to recommend IBM as an employer. More than eight out of ten employees that participated in the survey responded that they felt engaged at work, a testament to our industry-leading talent practices.
Diversity and Inclusion
IBM has a long, proud history as a pioneer in diversity and inclusion. We work to ensure employees from diverse backgrounds are engaged, can be their authentic selves, build skills and grow their careers. Nearly nine out of ten employees feel empowered to be their authentic selves at work. We believe a diverse and inclusive workplace leads to greater innovation, agility, performance and engagement, enabling both business growth and societal impact. Our focus on creating a diverse and inclusive workplace has led to increased levels of inclusion for women, Black and Hispanic employees. Women make up more than one-third of our workforce. In addition, executive representation of women globally, and Hispanic and Black executives in the U.S. improved by 0.3 points, 0.4 points and 0.6 points, respectively, in 2022. Our executive compensation program metrics include a diversity modifier to reinforce our focus and continued accountability for improving the diverse representation of our workforce. Globally, our executives are measured on the improvement of diversity and inclusion for women. In the U.S., executives are also measured on improvement of diversity and inclusion for U.S. underrepresented minorities.
We believe in pay equity whereby employees should be compensated fairly for their work and performance, regardless of their gender, race or other personal characteristics. We have a long-standing practice of maintaining pay equity, which has been part of our global policy since 1935 and we remain firmly committed to equal pay for equal work. To this end, we conduct statistical pay equity assessments across all countries with IBM employees. We also empower employees to understand their pay by providing comprehensive compensation education. Employees can also directly access information about their pay, including a comparison against their market pay range, through the HR system or their direct managers.
Health, Safety and Well-Being
IBM has a long-standing commitment to the health, safety and well-being of our employees. This commitment is embodied in our health and safety policy which is implemented through our externally certified Health and Safety Management System (HSMS). Objectives of our HSMS include providing a safe and healthy workplace, preventing work-related injuries and illnesses, enhancing worker health and productivity and providing resources to fulfill these commitments.
We feel that our employees perform best at work, at home and in the communities where they live and work when their well-being is supported. We believe in not taking a one-size-fits-all approach when it comes to health, safety and well-being. We strive to provide programs that are culturally relevant and inclusive to address the needs of a diverse employee population. We have taken our experience from the pandemic and created an environment to support our employees’ needs on flexibility. Access to well-being services and resources are offered through onsite activities, partnerships with external vendors, amongst other methods of delivery.
We offer a wide range of evidence-based health promotion services and programs, covering all aspects of employee well-being: physical, mental and financial health. In 2022, programs were focused on cardiovascular, musculoskeletal and mental health, addressing some of the medical issues that were exacerbated during the COVID-19 pandemic. All IBMers worldwide have confidential, 24/7 access to critical mental health support through employee assistance programs and supplemental resources. Other programs include additional paid time off for working parents and caregivers experiencing life events, training for employees on resilience, as well as financial counseling offerings. Employees are supported with around-the-clock access to IBM’s world-class Health and Safety team, education, timely updates and forums to ask questions and raise concerns.
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YEAR IN REVIEW
Results of Continuing Operations
As discussed in the “Organization of Information” section, with the completion of the separation on November 3, 2021, the results of Kyndryl are reported as discontinued operations and as such, have been excluded from continuing operations and segment results for all periods presented.
Segment Details
In the first quarter of 2022, we realigned our management structure to reflect the planned divestiture of our healthcare software assets which was completed in the second quarter of 2022. This change impacted our Software segment and Other–divested businesses category, but did not impact our Consolidated Financial Statements. Prior-year results have been recast to reflect this change. The table below presents each reportable segment’s revenue and gross margin results, followed by an analysis of the 2022 versus 2021 reportable segment results.
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | | Percent Change | |
| | | | | | | | | Margin | | Adjusted for | |
| For the year ended December 31: | 2022 | 2021 | | Change | | Currency | | ||||
| Revenue | | | | | | | | | | | |
| Software | $ | 25,037 | $ | 23,426 | * | 6.9 | % | 11.9 | % | ||
| Gross margin | | | 79.6 | % | | 79.6 | %* | 0.0 | pts. | | |
| Consulting | | | 19,107 | | | 17,844 | | 7.1 | % | 14.9 | % |
| Gross margin | | | 25.5 | % | | 28.0 | % | (2.5) | pts. | | |
| Infrastructure | | | 15,288 | | | 14,188 | 7.8 | % | 13.5 | % | |
| Gross margin | | | 52.8 | % | | 55.3 | % | (2.6) | pts. | | |
| Financing | | | 645 | | | 774 | (16.6) | % | (13.0) | % | |
| Gross margin | | | 38.3 | % | | 31.7 | % | 6.6 | pts. | | |
| Other | | | 453 | | | 1,119 | * | (59.6) | % | (56.2) | % |
| Gross margin | | | (95.3) | % | | (22.3) | %* | (73.0) | pts. | | |
| Total revenue | $ | 60,530 | $ | 57,350 | 5.5 | % | 11.6 | % | |||
| Total gross profit | $ | 32,687 | $ | 31,486 | 3.8 | % | | | |||
| Total gross margin | | | 54.0 | % | | 54.9 | % | (0.9) | pts. | | |
| Non-operating adjustments | | | | | | | | | | | |
| Amortization of acquired intangible assets | | | 682 | | | 719 | (5.1) | % | | | |
| Operating (non-GAAP) gross profit | $ | 33,370 | $ | 32,205 | 3.6 | % | | | |||
| Operating (non-GAAP) gross margin | | | 55.1 | % | | 56.2 | % | (1.0) | pts. | | |
| | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Recast to reflect segment change. |
Software
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Yr.-to-Yr. | | Percent Change | |
| | | | | | | | | Percent | | Adjusted for | |
| For the year ended December 31: | 2022 | 2021 | | Change | | Currency | | ||||
| Software revenue | $ | 25,037 | $ | 23,426 | * | 6.9 | % | 11.9 | % | ||
| Hybrid Platform & Solutions | | $ | 17,866 | | $ | 17,036 | * | 4.9 | % | 9.4 | % |
| Red Hat | | | | | | | 12.6 | 17.5 | | ||
| Automation | | | | | | | 2.1 | 6.6 | | ||
| Data & AI | | | | | | | 1.5 | 5.5 | | ||
| Security | | | | | | | 2.2 | 7.3 | | ||
| Transaction Processing | | | 7,171 | | | 6,390 | 12.2 | 18.7 | | ||
| | | | | | | | | | |
* Recast to reflect segment change.
Software revenue of $25,037 million increased 6.9 percent as reported (12 percent adjusted for currency) in 2022 compared to the prior year, driven by growth in both Hybrid Platform & Solutions and Transaction Processing. This includes incremental sales to Kyndryl which contributed approximately 6 points to Software revenue growth. Software concluded 2022 with seasonally strong transactional performance in the fourth quarter and a solid and growing recurring revenue base. Within Software, hybrid cloud revenue of $9,321 million grew 11 percent as reported (16 percent adjusted for currency) year to year. Our platform-based approach to hybrid cloud and AI is resonating with clients. We have modernized and optimized our software capabilities to run on this platform across Automation, Data & AI and Security for the platform.
Hybrid Platform & Solutions revenue of $17,866 million increased 4.9 percent as reported (9 percent adjusted for currency) in 2022 compared to the prior year. Incremental sales to Kyndryl contributed approximately 1 point to revenue growth. Within Hybrid Platform & Solutions, we had revenue growth across all of our business areas. Red Hat revenue increased 12.6 percent as reported (17 percent
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adjusted for currency) led by double-digit growth in OpenShift and Ansible, both of which gained market share in 2022. OpenShift had $1.0 billion in annual recurring revenue exiting 2022. Revenue in RHEL also had strong growth and gained share in 2022 compared to the prior year. Red Hat continues to be a leader in open-source technology and its hybrid cloud offerings continue to transform enterprise IT. Automation revenue increased 2.1 percent as reported (7 percent adjusted for currency), led by Integration and AIOps and Management as clients look to automate business workflows and improve applications. Data & AI revenue increased 1.5 percent as reported (6 percent adjusted for currency), reflecting demand in areas such as Data Management, Data Fabric, Information Exchange, and Asset and Supply Chain Management. In addition, our offerings such as Envizi and Environmental Intelligence Suite are resonating with clients as they continue to prioritize sustainability efforts. Security revenue increased 2.2 percent as reported (7 percent adjusted for currency), led by strength across our offerings such as Threat Management, Data Security and Identity. We continue to help clients detect, prevent and respond to security incidents as they adopt zero-trust security strategies.
Across Hybrid Platform & Solutions, our annual recurring revenue (ARR) was $13.3 billion exiting 2022. ARR is a key performance metric management uses to assess the health and growth trajectory of our Hybrid Platform & Solutions business within the Software segment. ARR is calculated by estimating the current quarter’s recurring, committed value for certain types of active contracts as of the period-end date and then multiplying that value by four. This value is based on each arrangement’s contract value and start date, mitigating fluctuations during the contract term, and includes the following consumption models: (1) software subscription agreements, including committed term licenses, (2) as-a-service arrangements such as SaaS and PaaS, (3) maintenance and support contracts, and (4) security managed services contracts. ARR should be viewed independently of revenue as this performance metric and its inputs may not represent the amount of revenue recognized in the period and therefore is not intended to represent current period revenue or revenue that will be recognized in future periods. ARR is calculated at estimated constant currency.
Transaction Processing revenue of $7,171 million increased 12.2 percent as reported (19 percent adjusted for currency) in 2022 compared to the prior year. This includes incremental sales to Kyndryl which contributed approximately 19 points of revenue growth in 2022. Client demand for this mission-critical software has followed increases in zSystems installed capacity over the last two product cycles and consistently strong renewal rates during 2022 are evidence of the importance of this software in a hybrid cloud environment.
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|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | |
| | | | | | | | | Margin | |
| For the year ended December 31: | 2022 | 2021 | * | Change | | ||||
| Software | | | | | | | | | |
| Gross profit | $ | 19,941 | $ | 18,648 | 6.9 | % | |||
| Gross profit margin | | | 79.6 | % | | 79.6 | % | 0.0 | pts. |
| Pre-tax income | $ | 6,162 | $ | 4,849 | 27.1 | % | |||
| Pre-tax margin | | | 24.6 | % | | 20.7 | % | 3.9 | pts. |
| | | | | | | | | | |
* Recast to reflect segment change.
The Software gross profit margin of 79.6 percent in 2022 was flat compared to the prior year. Pre-tax income of $6,162 million increased 27.1 percent compared to the prior year with a pre-tax margin expansion of 3.9 points to 24.6 percent. The improvements year to year in pre-tax income and pre-tax margin were driven primarily by the higher gross profit contribution from our strong revenue growth including the Kyndryl commercial relationship, which reflects the demand for our products, as well as portfolio mix.
Consulting
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Yr.-to-Yr. | | Percent Change | |
| | | | | | | | | Percent | | Adjusted for | |
| For the year ended December 31: | 2022 | 2021 | | Change | Currency | | |||||
| Consulting revenue | $ | 19,107 | $ | 17,844 | | 7.1 | % | 14.9 | % | ||
| Business Transformation | $ | 8,834 | $ | 8,284 | | 6.6 | % | 14.0 | % | ||
| Technology Consulting | | | 3,765 | | | 3,466 | 8.6 | 16.8 | | ||
| Application Operations | | | 6,508 | | | 6,095 | | 6.8 | 15.0 | | |
| | | | | | | | | | | | |
Consulting revenue of $19,107 million increased 7.1 percent as reported (15 percent adjusted for currency) in 2022 compared to the prior year, with strong growth across all three business areas. Clients are leveraging IBM’s hybrid cloud leadership and deep industry expertise to navigate the complexity of their digital transformation journeys. Strong demand for our Consulting offerings led to signings growth of 6.9 percent as reported (14 percent adjusted for currency) in 2022. We had our best quarterly book-to-bill for 2022 in the fourth quarter and had a book-to-bill ratio of 1.1 for the year. Book-to-bill represents the ratio of IBM Consulting signings to its revenue over the same period and is a useful indicator of the demand for our business over time. Clients are partnering with IBM Consulting as they decide which applications to modernize and how to migrate these applications across hybrid, multi-cloud environments. Within Consulting, hybrid cloud revenue of $9,019 million grew 15 percent as reported (23 percent adjusted for currency) year to year with both our Red Hat practice and strategic partnerships contributing to the growth.
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 19 |
Business Transformation revenue of $8,834 million increased 6.6 percent as reported (14 percent adjusted for currency) compared to the prior year. We had strong demand for our Business Transformation solutions, with growth across our service line offerings such as data and client experience transformations, supply chain and finance optimizations. Our partnerships with key ISVs including SAP, Salesforce and Adobe enabled us to help clients transform their critical workloads at scale and improve the way they engage with their customers.
Technology Consulting revenue of $3,765 million increased 8.6 percent as reported (17 percent adjusted for currency), led by our cloud development and cloud modernization practices which architect and implement clients’ cloud platforms and strategies. Our Red Hat engagements as well as strategic hyperscaler partnerships also contributed to the year-to-year revenue growth.
Application Operations revenue of $6,508 million increased 6.8 percent as reported (15 percent adjusted for currency). We help clients optimize their operations and reduce costs by taking over the management of applications in hybrid and multi-cloud environments. Our incumbency and understanding of clients’ applications are key differentiators which helped to contribute to this growth.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | |
| | | | | | | | | Margin | |
| For the year ended December 31: | 2022 | 2021 | | Change | | ||||
| Consulting | | | | | | | | | |
| Gross profit | $ | 4,864 | $ | 4,994 | (2.6) | % | |||
| Gross profit margin | | | 25.5 | % | | 28.0 | % | (2.5) | pts. |
| Pre-tax income | $ | 1,677 | $ | 1,449 | 15.7 | % | |||
| Pre-tax margin | | | 8.8 | % | | 8.1 | % | 0.7 | pts. |
| | | | | | | | | | |
The Consulting gross profit margin decreased 2.5 points to 25.5 percent compared to the prior year. Pre-tax income of $1,677 million increased 15.7 percent compared to the prior year and the pre-tax margin increased 0.7 points to 8.8 percent. The decline in gross profit margin reflects labor cost inflation which put pressure on the margin profile in 2022, however, the gross profit margin improved 2.4 points in the second half of 2022 compared to the first half reflecting the benefit from pricing actions and productivity. The year-to-year improvement in pre-tax income and pre-tax margin reflects the benefits of productivity within our workforce, a more streamlined operating and go-to-market structure as well as our acquisitions which have become more accretive.
Consulting Signings
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Yr.-to-Yr. | | Percent Change | |
| | | | | | Percent | Adjusted for | |||||
| For the year ended December 31: | 2022 | 2021 | | Change | Currency | | |||||
| Total Consulting signings | $ | 20,485 | | $ | 19,163 | 6.9 | % | 14.3 | % | ||
| | | | | | | | | | | | |
Signings are management’s initial estimate of the value of a client’s commitment under a services contract within IBM Consulting. There are no third-party standards or requirements governing the calculation of signings. The calculation used by management involves estimates and judgments to gauge the extent of a client’s commitment, including the type and duration of the agreement and the presence of termination charges or wind-down costs.
Contract extensions and increases in scope are treated as signings only to the extent of the incremental new value. Total signings can vary over time due to a variety of factors including, but not limited to, the timing of signing a small number of larger contracts. Signings associated with an acquisition will be recognized on a prospective basis.
Management believes the estimated values of signings disclosed provide an indication of our forward-looking revenue. Signings are used to monitor the performance of the business and viewed as useful information for management and shareholders. The conversion of signings into revenue may vary based on the types of services and solutions, contract duration, customer decisions, and other factors, which may include, but are not limited to, the macroeconomic environment.
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20Management Discussion
International Business Machines Corporation and Subsidiary Companies
Infrastructure
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | Yr.-to-Yr. | ||||||
| | | | | | | | | Yr.-to-Yr. | | Percent Change | |
| | | | | | | | | Percent | | Adjusted for | |
| For the year ended December 31: | 2022 | 2021 | | Change | Currency | | |||||
| Infrastructure revenue | $ | 15,288 | $ | 14,188 | 7.8 | % | 13.5 | % | |||
| Hybrid Infrastructure | $ | 9,451 | $ | 8,167 | 15.7 | % | 21.0 | % | |||
| zSystems | | | | | | | 30.6 | 36.0 | | ||
| Distributed Infrastructure | | | | | | | 6.6 | 11.9 | | ||
| Infrastructure Support | | | 5,837 | | | 6,021 | (3.1) | 3.3 | | ||
| | | | | | | | | | | | |
Infrastructure revenue of $15,288 million increased 7.8 percent as reported (14 percent adjusted for currency) year to year driven by strong double-digit growth in Hybrid Infrastructure. Incremental sales to Kyndryl contributed approximately 6 points to the Infrastructure revenue growth. Within Infrastructure, hybrid cloud revenue of $3,895 million increased 7 percent as reported (11 percent adjusted for currency) year to year, driven by the product cycle dynamics of z16 and Storage in the current year.
Hybrid Infrastructure revenue of $9,451 million increased 15.7 percent as reported (21 percent adjusted for currency). Incremental sales to Kyndryl contributed approximately 6 points to the revenue growth. Within Hybrid Infrastructure, zSystems revenue grew 30.6 percent as reported (36 percent adjusted for currency) on a year-to-year basis, reflecting strong execution around our new z16 program. The z16 capabilities include cyber-resilient security, embedded AI at scale and cloud-native development for hybrid cloud. Clients are leveraging cyber-resiliency to comply with business regulations and proactively avoid outages in their operations. The new on-chip AI accelerator has been helping mitigate and detect fraud in credit card application processing. The z16 is also the industry’s first quantum-safe system, delivering 25 billion encrypted transactions per day for clients. In the third quarter of 2022, we also introduced our newest LinuxONE server, a highly scalable Linux and Kubernetes-based platform with capabilities to reduce clients’ energy consumption. IBM zSystems remains an enduring platform, now playing an important role in a hybrid cloud environment. Distributed Infrastructure revenue increased 6.6 percent as reported (12 percent adjusted for currency). This performance was led by strength in Power Systems with the extension of our Power10 innovation throughout the Power Systems product lines. The Power10 server platform is designed to deliver flexible and secure infrastructure for hybrid cloud environments. In addition, recent innovation within our Storage product lines included a refresh to our flash storage solutions which contributed to Storage performance in 2022.
Infrastructure Support revenue of $5,837 million decreased 3.1 percent as reported, but grew 3 percent adjusted for currency year to year. This includes incremental sales to Kyndryl which contributed approximately 6 points of revenue growth in 2022. Infrastructure Support performance in 2022 was impacted by client adoption of new hardware with the launch of the z16 program. In the first year of a new hardware cycle, product is under standard warranty which results in a cyclical decline in maintenance revenue.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | |
| | | | | | | | | Margin | |
| For the year ended December 31: | 2022 | 2021 | | Change | |||||
| Infrastructure | | | | | | | | | |
| Gross profit | $ | 8,066 | $ | 7,848 | 2.8 | % | |||
| Gross profit margin | | | 52.8 | % | | 55.3 | % | (2.6) | pts. |
| Pre-tax income | $ | 2,262 | $ | 2,025 | 11.7 | % | |||
| Pre-tax margin | | | 14.8 | % | | 14.3 | % | 0.5 | pts. |
| | | | | | | | | | |
The Infrastructure gross profit margin decreased 2.6 points to 52.8 percent in 2022 compared to the prior year driven by Infrastructure Support. The gross profit margin decline in Infrastructure Support was primarily driven by portfolio mix. Hybrid Infrastructure profit margin reflected declines in zSystems and Distributed Infrastructure profit margins in line with product cycle dynamics, offset by product mix primarily toward zSystems. Pre-tax income of $2,262 million increased 11.7 percent, primarily driven by the revenue growth from the z16 product cycle and an increase in IP income year to year from a joint development and licensing agreement signed in the fourth quarter of 2022. The pre-tax margin increased 0.5 points year to year to 14.8 percent, primarily driven by portfolio mix.
Financing
See pages 40 through 42 for a discussion of Financing’s segment results.
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 21 |
Geographic Revenue
In addition to the revenue presentation by reportable segment, we also measure revenue performance on a geographic basis.
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Yr.-to-Yr. | | Percent Change | |
| | | | | | | | | Percent | | Adjusted for | |
| For the year ended December 31: | 2022 | 2021 | | Change | Currency | ||||||
| Total revenue | $ | 60,530 | $ | 57,350 | 5.5 | % | 11.6 | % | |||
| Americas | $ | 31,057 | $ | 28,299 | 9.7 | % | 10.2 | % | |||
| Europe/Middle East/Africa | | | 17,950 | | | 17,447 | 2.9 | 13.9 | |||
| Asia Pacific | | | 11,522 | | | 11,604 | (0.7) | 11.4 | |||
| | | | | | | | | | | | |
Total revenue of $60,530 million in 2022 increased 5.5 percent year to year as reported and 12 percent adjusted for currency, which includes approximately 4 points of revenue growth from incremental sales to Kyndryl.
Americas revenue increased 9.7 percent as reported and 10 percent adjusted for currency, which includes approximately 3 points of revenue growth from incremental sales to Kyndryl. Within North America, the U.S. increased 9.2 percent and Canada increased 3.3 percent as reported and 7 percent adjusted for currency. Latin America increased 18.4 percent as reported and 19 percent adjusted for currency. Within Latin America, Brazil revenue increased 17.6 percent as reported and 14 percent adjusted for currency.
EMEA revenue increased 2.9 percent as reported and 14 percent adjusted for currency, which includes approximately 5 points of revenue growth from incremental sales to Kyndryl. France, the UK and Italy increased 9.6 percent, 5.3 percent and 3.2 percent, respectively, as reported, and increased 22 percent, 17 percent and 15 percent, respectively, adjusted for currency. Germany decreased 4.7 percent as reported, but grew 6 percent adjusted for currency. The orderly wind-down of our Russian operations in the second quarter of 2022 negatively impacted the revenue growth rate in EMEA by 1.7 points as reported and 2 points adjusted for currency.
Asia Pacific revenue decreased 0.7 percent as reported, but grew 11 percent adjusted for currency, which includes approximately 5 points of revenue growth from incremental sales to Kyndryl. Japan revenue decreased 3.5 percent as reported, but grew 15 percent adjusted for currency. India increased 20.3 percent as reported and 28 percent adjusted for currency. Australia increased 7.3 percent as reported and 16 percent adjusted for currency. China decreased 22.7 percent as reported and 20 percent adjusted for currency, driven primarily by large transactions in the financial sector in the prior year related to our zSystems products.
Total Expense and Other (Income)
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | |
| | | | | | | | | Margin | |
| For the year ended December 31: | 2022 | 2021 | Change | | |||||
| Total expense and other (income) | $ | 31,531 | * | $ | 26,649 | | 18.3 | % | |
| Non-operating adjustments | | | | | | | | | |
| Amortization of acquired intangible assets | | | (1,065) | | | (1,119) | (4.8) | | |
| Acquisition-related charges | | | (18) | | | (43) | (58.6) | | |
| Non-operating retirement-related (costs)/income | | | (6,548) | * | | (1,282) | NM | | |
| Kyndryl-related impacts | | | (351) | | | 118 | NM | | |
| Operating (non-GAAP) expense and other (income) | $ | 23,549 | | $ | 24,324 | | (3.2) | % | |
| Total expense-to-revenue ratio | | | 52.1 | % | | 46.5 | % | 5.6 | pts. |
| Operating (non-GAAP) expense-to-revenue ratio | | | 38.9 | % | | 42.4 | % | (3.5) | pts. |
| | | | | | | | | | |
* Includes a one-time, non-cash pension settlement charge of $5.9 billion. See note V, “Retirement-Related Benefits,” for additional information.
NM–Not meaningful
Our expense dynamics in 2022 reflect our continued investment in innovation, skills and our ecosystem, both organically and through acquisitions, as we accelerate and execute our hybrid cloud and AI strategy. Our work to digitally transform our operations provides flexibility to continue to invest in innovation and in talent.
Total expense and other (income) increased 18.3 percent in 2022 versus the prior year primarily driven by the one-time, non-cash pension settlement charge of $5.9 billion, higher spending reflecting our continuing focus on our portfolio and investment in our offerings, technical talent and ecosystem, and year-to-year impacts related to Kyndryl retained shares, partially offset by the effects of currency and benefits from the actions taken to streamline operations and our go-to-market model.
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22Management Discussion
International Business Machines Corporation and Subsidiary Companies
Total operating (non-GAAP) expense and other (income) decreased 3.2 percent year to year, driven primarily by the effects of currency and benefits from the actions taken to streamline operations and our go-to-market model, partially offset by higher spending reflecting our continuing focus on our portfolio and investment in our offerings, technical talent and ecosystem.
For additional information regarding total expense and other (income) for both expense presentations, see the following analyses by category.
Selling, General and Administrative Expense
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2022 | 2021 | Change | | |||||
| Selling, general and administrative expense | | | | | | | | | |
| Selling, general and administrative–other | $ | 15,537 | $ | 15,550 | (0.1) | % | |||
| Advertising and promotional expense | | | 1,330 | | | 1,413 | (5.9) | | |
| Workforce rebalancing charges | | | 50 | | | 181 | | (72.4) | |
| Amortization of acquired intangible assets | | | 1,062 | | | 1,116 | (4.8) | | |
| Stock-based compensation | | | 566 | | | 555 | 1.9 | | |
| Provision for/(benefit from) expected credit loss expense | | | 64 | | | (71) | NM | | |
| Total selling, general and administrative expense | $ | 18,609 | | $ | 18,745 | | (0.7) | % | |
| Non-operating adjustments | | | | | | | | | |
| Amortization of acquired intangible assets | | | (1,062) | | | (1,116) | (4.8) | | |
| Acquisition-related charges | | | (17) | | | (43) | | (60.4) | |
| Kyndryl-related impacts | | | 0 | | | (8) | (95.5) | | |
| Operating (non-GAAP) selling, general and administrative expense | $ | 17,529 | | $ | 17,577 | | (0.3) | % | |
| | | | | | | | | | |
NM–Not meaningful
Total selling, general and administrative (SG&A) expense decreased 0.7 percent in 2022 versus 2021, driven primarily by the following factors:
| Column 1 | Column 2 |
|---|---|
| • | The effects of currency (4 points); and |
| Column 1 | Column 2 |
|---|---|
| • | Lower workforce rebalancing charges (1 point); partially offset by |
| Column 1 | Column 2 |
|---|---|
| • | Higher spending (3 points) reflecting our continuing investment to drive our hybrid cloud and AI strategy, expenses of acquired businesses and higher travel and commission expense, partially offset by benefits from the actions taken to transform our operations and lower spending for shared services transferred to Kyndryl; and |
| Column 1 | Column 2 |
|---|---|
| • | A provision for expected credit loss expense in the current year compared to a benefit in the prior year (1 point). |
Operating (non-GAAP) SG&A expense decreased 0.3 percent year to year primarily driven by the same factors.
Provisions for expected credit loss expense was $64 million in 2022 as compared to a benefit of $71 million in 2021. The year-to-year change was primarily driven by an increase in specific reserves in the current year compared to decreases in both general and specific reserves in the prior year. The prior-year decreases were primarily driven by improvement in customer credit quality and some emergence from bankruptcies as economies began to reopen after the global pandemic shutdowns. The receivables provision coverage was 2.4 percent at December 31, 2022, an increase of 30 basis points from December 31, 2021 driven by an increase in specific reserves and, to a lesser extent, a decrease in receivables.
Research, Development and Engineering Expense
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2022 | 2021 | Change | | |||||
| Total research, development and engineering | $ | 6,567 | $ | 6,488 | 1.2 | % | |||
| | | | | | | | | | |
Research, development and engineering (RD&E) expense increased 1.2 percent in 2022 versus 2021, reflecting our continuing investment to deliver innovation in AI, hybrid cloud and emerging areas such as quantum. The year-to-year increase was primarily driven by higher spending (3 points), partially offset by the effects of currency (2 points).
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 23 |
Intellectual Property and Custom Development Income
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2022 | 2021 | Change | | |||||
| Licensing of intellectual property including royalty-based fees | $ | 397 | $ | 306 | 29.7 | % | |||
| Custom development income | | | 246 | | | 272 | (9.4) | | |
| Sales/other transfers of intellectual property | | | 21 | | | 35 | (40.1) | | |
| Total | $ | 663 | $ | 612 | 8.4 | % | |||
| | | | | | | | | | |
Total Intellectual Property and Custom Development Income increased 8.4 percent in 2022 compared to 2021. In the fourth quarter of 2022, we signed a three-year joint development and licensing agreement with a Japanese consortium to leverage our intellectual property and expertise on advanced semiconductors which resulted in income of approximately $100 million in 2022.
The timing and amount of licensing, sales or other transfers of IP may vary significantly from period to period depending upon the timing of licensing agreements, economic conditions, industry consolidation and the timing of new patents and know-how development.
Other (Income) and Expense
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2022 | 2021 | Change | | |||||
| Other (income) and expense | | | | | | | | | |
| Foreign currency transaction losses/(gains) | $ | (643) | $ | (204) | 214.7 | % | |||
| (Gains)/losses on derivative instruments | | | 225 | | | 205 | 9.9 | | |
| Interest income | | | (162) | | | (52) | 211.1 | | |
| Net (gains)/losses from securities and investment assets | | | 278 | | | (133) | NM | | |
| Retirement-related costs/(income) | | | 6,548 | * | | 1,282 | NM | | |
| Other | | | (443) | | | (225) | 97.0 | | |
| Total other (income) and expense | $ | 5,803 | $ | 873 | NM | | |||
| Non-operating adjustments | | | | | | | | | |
| Amortization of acquired intangible assets | | | (2) | | | (2) | — | | |
| Acquisition-related charges | | | (1) | | | — | NM | | |
| Non-operating retirement-related costs/(income) | | | (6,548) | * | | (1,282) | | NM | |
| Kyndryl-related impacts | | | (351) | | | 126 | NM | | |
| Operating (non-GAAP) other (income) and expense | $ | (1,099) | $ | (285) | 285.2 | % | |||
| | | | | | | | | | |
* Includes a one-time, non-cash pension settlement charge of $5.9 billion.
NM–Not meaningful
Total other (income) and expense was $5,803 million of expense in 2022 compared to $873 million in 2021. The year-to-year increase
was primarily driven by:
| Column 1 | Column 2 |
|---|---|
| • | Higher non-operating retirement-related costs ($5,266 million) driven by the third-quarter 2022 pension settlement charge. Refer to note V, “Retirement-Related Benefits,” for additional information; and |
| Column 1 | Column 2 |
|---|---|
| • | Net losses related to Kyndryl retained shares in the current year versus a net gain in the prior year ($393 million); partially offset by |
| Column 1 | Column 2 |
|---|---|
| • | Net exchange gains (including foreign exchange derivative instruments) in the current year versus net exchange losses in the prior year ($418 million). The current-year (gains)/losses on derivative instruments includes a loss on the cash-settled swap related to the Kyndryl retained shares ($83 million); |
| Column 1 | Column 2 |
|---|---|
| • | Higher gains on divestitures year to year ($234 million) primarily driven by the divestiture of our healthcare software assets (included in “Other”); and |
| Column 1 | Column 2 |
|---|---|
| • | Higher interest income ($110 million) driven by higher average interest rates in the current year. |
Operating (non-GAAP) other (income) and expense was $1,099 million of income in 2022 and increased $814 million compared to the prior year. The year-to-year increase was driven primarily by the effects of currency, higher gains on divestitures and higher interest income described above.
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24Management Discussion
International Business Machines Corporation and Subsidiary Companies
Interest Expense
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2022 | 2021 | Change | | |||||
| Total interest expense | $ | 1,216 | $ | 1,155 | 5.3 | % | |||
| | | | | | | | | | |
Interest expense increased $61 million compared to 2021. Interest expense is presented in cost of financing in the Consolidated Income Statement only if the related external borrowings are to support the Financing external business. Overall interest expense (excluding capitalized interest) in 2022 was $1,562 million, an increase of $14 million year to year primarily driven by higher average interest rates, partially offset by a lower average debt balance in the current year.
Stock-Based Compensation
Pre-tax stock-based compensation cost of $987 million increased $68 million compared to 2021. This was primarily due to a current-year change in our Employee Stock Purchase Plan which is considered compensatory beginning second-quarter 2022 ($43 million), an increase from performance share units ($21 million), grants of stock options in the current year ($19 million) and an increase from restricted stock units ($17 million), partially offset by a decrease associated with options previously issued by acquired entities ($31 million). Stock-based compensation cost, and the year-to-year change, was reflected in the following categories: Cost: $164 million, up $18 million; SG&A expense: $566 million, up $10 million; and RD&E expense: $258 million, up $40 million.
Retirement-Related Plans
The following table provides the total pre-tax cost for all retirement-related plans. Total operating costs/(income) are included in the Consolidated Income Statement within the caption (e.g., Cost, SG&A, RD&E) relating to the job function of the plan participants.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2022 | 2021 | Change | | |||||
| Retirement-related plans–cost | | | | | | | | | |
| Service cost | $ | 245 | $ | 312 | (21.3) | % | |||
| Multi-employer plans | | | 15 | | | 17 | (12.9) | | |
| Cost of defined contribution plans | | | 924 | | | 992 | (6.8) | | |
| Total operating costs/(income) | $ | 1,184 | $ | 1,320 | (10.3) | % | |||
| Interest cost | $ | 1,731 | $ | 1,626 | 6.4 | % | |||
| Expected return on plan assets | | | (2,747) | | | (2,920) | (5.9) | | |
| Recognized actuarial losses | | | 1,568 | | | 2,454 | (36.1) | | |
| Amortization of prior service costs/(credits) | | | 12 | | | 9 | 31.1 | | |
| Curtailments/settlements | | | 5,970 | * | | 94 | NM | | |
| Other costs | | | 15 | | | 18 | (19.2) | | |
| Total non-operating costs/(income) | $ | 6,548 | * | $ | 1,282 | NM | | ||
| Total retirement-related plans–cost | $ | 7,732 | * | $ | 2,601 | 197.2 | % | ||
| | | | | | | | | | |
* Includes a one-time, non-cash pension settlement charge of $5.9 billion.
NM–Not meaningful
Total pre-tax retirement-related plan cost increased by $5,131 million compared to 2021, primarily due to an increase in curtailment/settlements ($5,875 million) driven by the $5.9 billion third-quarter pension settlement charge, lower expected returns on plan assets ($174 million) and higher interest costs ($105 million), partially offset by a decrease in recognized actuarial losses ($886 million), lower cost of defined contribution plans ($67 million) and lower service cost ($66 million).
As discussed in the “Operating (non-GAAP) Earnings” section, we characterize certain retirement-related costs as operating and others as non-operating. Utilizing this characterization, operating retirement-related costs in 2022 were $1,184 million, a decrease of $136 million compared to 2021. These operating cost decreases were primarily driven by lower cost of defined contribution plans and lower service cost. Non-operating costs of $6,548 million in 2022 increased $5,267 million year to year, driven primarily by the pension settlement charge, lower expected returns on plan assets and higher interest costs, partially offset by a decrease in recognized actuarial losses.
Income Taxes
The continuing operations effective tax rate for 2022 was (54.2) percent compared to 2.6 percent in 2021. The current-year effective tax rate was primarily driven by the transfer of a portion of the Qualified PPP’s defined benefit pension obligations and related plan assets. The prior-year effective tax rate was primarily driven by tax benefits related to audit settlements in multiple jurisdictions.
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 25 |
The operating (non-GAAP) effective tax rate for 2022 was 15.2 percent compared to 9.0 percent in 2021. The prior-year operating (non-GAAP) effective tax rate was primarily driven by tax benefits related to audit settlements in multiple jurisdictions. For more information, see note H, “Taxes.”
Earnings Per Share
Basic earnings per share is computed on the basis of the weighted-average number of shares of common stock outstanding during the period. Diluted earnings per share is computed on the basis of the weighted-average number of shares of common stock outstanding plus the effect of dilutive potential common shares outstanding during the period using the treasury stock method. Dilutive potential common shares include outstanding stock options and stock awards.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2022 | 2021 | Change | | |||||
| Earnings per share of common stock from continuing operations | | | | | | | | | |
| Assuming dilution | $ | 1.95 | * | $ | 5.21 | | (62.6) | % | |
| Basic | $ | 1.97 | * | $ | 5.26 | | (62.5) | % | |
| Diluted operating (non-GAAP) | $ | 9.13 | | $ | 7.93 | | 15.1 | % | |
| Weighted-average shares outstanding (in millions) | | | | | | | | ||
| Assuming dilution | | 912.3 | | 904.6 | | 0.8 | % | ||
| Basic | | 902.7 | | 896.0 | | 0.7 | % | ||
| | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | The $5.9 billion one-time, non-cash, pre-tax pension settlement charge resulted in an impact of ($4.84) to diluted earnings per share from continuing operations and an impact of ($4.89) to basic earnings per share from continuing operations. |
Actual shares outstanding at December 31, 2022 and 2021 were 906.1 million and 898.1 million, respectively. The year-to-year increase was primarily the result of the common stock issued under employee plans. The average number of common shares outstanding assuming dilution was 7.6 million shares higher in 2022 versus 2021.
Financial Position
Dynamics
Our balance sheet at December 31, 2022 remained strong and continues to provide us with flexibility to support and invest in the business.
Cash, restricted cash and marketable securities at December 31, 2022 were $8,840 million, an increase of $1,283 million compared to prior year end. Total debt of $50,949 million decreased $755 million from prior year end primarily driven by currency impacts. We continue to manage our debt levels while being acquisitive and without sacrificing investments in our business or our solid and growing dividend.
Our cash flow is presented on a consolidated basis and includes discontinued operations. Refer to note C, “Separation of Kyndryl,” for additional information. During 2022, we generated $10,435 million in cash from operating activities, a decrease of $2,361 million compared to 2021 driven by a decline in financing receivables. Our free cash flow for 2022 was $9,291 million, an increase of $2,784 million versus the prior year. See pages 34 and 35 for additional information on free cash flow. We invested $2,348 million in acquisitions to accelerate our hybrid cloud and AI capabilities, generated $1,272 million from the divestiture of certain businesses, and returned $5,948 million to shareholders through dividends in 2022. There was no cash flow impact from the U.S. pension settlement charge. Our cash generation supports invesment and deployment of capital to areas with the most attractive long-term opportunities.
Consistent with accounting standards, the company remeasured the funded status of our retirement and postretirement plans at December 31. As a result of higher discount rates, partially offset by negative asset returns of 14.3 percent and 15.7 percent on our U.S. and global qualified plans, respectively, the remeasurement resulted in a significant reduction to our pension plan benefit obligations and an improvement in our overall funded status. In addition, as discussed in the Overview section, we transferred $16 billion of our U.S. Qualified PPP obligations and related plan assets to Insurers in 2022 to further reduce the risk profile of our plans. The overall net underfunded position at December 31, 2022 was $2,151 million, a decrease of $3,299 million from the prior year end. At December 31, 2022, the U.S. Qualified PPP was 125 percent funded and the qualified defined benefit plans worldwide were 114 percent funded. The required contributions related to these plans and multi-employer plans are expected to be approximately $200 million in 2023.
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26Management Discussion
International Business Machines Corporation and Subsidiary Companies
IBM Working Capital
| | | | | | | | |
|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | |
| At December 31: | 2022 | 2021 | | ||||
| Current assets | $ | 29,118 | | $ | 29,539 | | |
| Current liabilities | | 31,505 | | 33,619 | | ||
| Working capital | $ | (2,387) | | $ | (4,080) | | |
| Current ratio | | 0.92:1 | | 0.88:1 | | ||
| | | | | | | | |
Working capital increased $1,693 million from the year-end 2021 position. Current assets decreased $421 million (increased $589 million adjusted for currency) due to a decline in prepaid expenses and other current assets primarily from the disposition of our investment in Kyndryl of $807 million, and a decrease in accounts receivable driven by currency; partially offset by a net increase in cash and restricted cash. Current liabilities decreased $2,114 million ($1,133 million adjusted for currency) due to a decrease in short-term debt mainly due to maturities; partially offset by reclassifications from long-term debt to reflect upcoming maturities.
Receivables and Allowances
Roll Forward of Total IBM Receivables Allowance for Credit Losses
| | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | |||||||||||||
| | | Additions/ | | | | | Foreign currency | | | ||||
| January 1, 2022 | (Releases) | * | Write-offs | ** | and other | È | December 31, 2022 | ||||||
| $ | 443 | | $ | 65 | | $ | (55) | | $ | 43 | | $ | 495 |
| | | | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Additions/(Releases) for allowance for credit losses are recorded in expense. |
| Column 1 | Column 2 |
|---|---|
| ** | Refer to note A, “Significant Accounting Policies,” for additional information regarding allowance for credit losses write-offs. |
È Other includes reserve additions/(releases) related to discontinued operations.
Excluding receivables classified as held for sale, the total IBM receivables provision coverage was 2.4 percent at December 31, 2022, an increase of 30 basis points compared to December 31, 2021. The increase in coverage was primarily driven by an increase in specific reserves and, to a lesser extent, a decrease in receivables. The majority of the write-offs during the year related to receivables which had been previously reserved.
Financing Segment Receivables and Allowances
The following table presents external Financing segment receivables excluding receivables classified as held for sale, and immaterial miscellaneous receivables.
| | | | | | | | |
|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | |
| At December 31: | 2022 | 2021 | | ||||
| Amortized cost* | $ | 12,843 | $ | 12,859 | | ||
| Specific allowance for credit losses | | | 127 | | | 159 | |
| Unallocated allowance for credit losses | | | 46 | | | 42 | |
| Total allowance for credit losses | | | 173 | | | 201 | |
| Net financing receivables | $ | 12,670 | $ | 12,658 | | ||
| Allowance for credit losses coverage | | | 1.3 | % | | 1.6 | % |
| | | | | | | | |
* Includes deferred initial direct costs which are expensed in IBM’s consolidated financial results.
The percentage of Financing segment receivables reserved decreased from 1.6 percent at December 31, 2021, to 1.3 percent at December 31, 2022, primarily driven by write-offs of previously reserved receivables.
Roll Forward of Financing Segment Receivables Allowance for Credit Losses (included in Total IBM)
| | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |||
| | | Additions/ | | | | | Foreign currency | | | ||||
| January 1, 2022 | (Releases) | * | Write-offs | ** | and other | | December 31, 2022 | ||||||
| $ | 201 | $ | (3) | $ | (25) | $ | 1 | $ | 173 | ||||
| | | | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Additions/(Releases) for allowance for credit losses are recorded in expense. |
| Column 1 | Column 2 |
|---|---|
| ** | Refer to note A, “Significant Accounting Policies,” for additional information regarding allowance for credit loss write-offs. |
Financing’s expected credit loss expense (including reserves for off-balance sheet commitments which are recorded in other liabilities) was a net release of $5 million and $54 million at December 31, 2022 and 2021, respectively. The prior-year net release was primarily driven by lower unallocated reserve requirements in Americas and EMEA due to sales of receivables.
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 27 |
Noncurrent Assets and Liabilities
| | | | | | | |
|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | |
| At December 31: | 2022 | 2021 | ||||
| Noncurrent assets | $ | 98,125 | | $ | 102,462 | |
| Long-term debt | $ | 46,189 | | $ | 44,917 | |
| Noncurrent liabilities (excluding debt) | $ | 27,528 | | $ | 34,469 |
The decrease in noncurrent assets of $4,337 million ($1,912 million adjusted for currency) was driven by a decrease in prepaid pension assets and associated deferred taxes mainly driven by plan remeasurements, amortization of intangibles, and derecognition of goodwill and intangible assets related to the divestiture of our healthcare software assets.
Long-term debt increased $1,272 million ($2,329 million adjusted for currency) primarily driven by issuances; partially offset by reclassifications to short-term debt to reflect upcoming maturities and currency impacts.
Noncurrent liabilities (excluding debt) decreased $6,942 million ($5,515 million adjusted for currency) primarily driven by a decrease in retirement and postretirement benefit obligations and deferred taxes driven by plan remeasurements.
Debt
Our funding requirements are continually monitored and we execute our strategies to manage the overall asset and liability profile. Additionally, we maintain sufficient flexibility to access global funding sources as needed.
| | | | | | | | |
|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | |
| At December 31: | 2022 | 2021 | | ||||
| Total debt | $ | 50,949 | | $ | 51,703 | | |
| Financing segment debt* | $ | 12,872 | | $ | 13,929 | | |
| Non-Financing debt | | $ | 38,077 | | $ | 37,775 | |
| | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Financing segment debt includes debt of $918 million in 2022 and $1,345 million in 2021 to support intercompany financing receivables and other intercompany assets. Refer to Financing’s “Financial Position” on page 41 for additional details. |
Total debt of $50,949 million decreased $755 million (increased $296 million adjusted for currency) from December 31, 2021, primarily driven by maturities of $6,984 million and currency impacts; partially offset by issuances of $7,971 million.
Non-Financing debt of $38,077 million increased $302 million ($983 million adjusting for currency) from December 31, 2021, primarily due to new debt issuances.
Financing segment debt of $12,872 million decreased $1,057 million ($687 million adjusting for currency) from December 31, 2021, primarily due to lower funding requirements associated with financing assets.
Financing provides financing solutions predominantly for IBM’s external client assets, and the debt used to fund Financing assets is primarily composed of intercompany loans. Total debt changes generally correspond with the level of client and commercial financing receivables, the level of cash and cash equivalents, the change in intercompany and external payables and the change in intercompany investment from IBM. The terms of the intercompany loans are set by the company to substantially match the term, currency and interest rate variability underlying the financing receivable. The Financing debt-to-equity ratio remained at 9.0 to 1 at December 31, 2022.
We measure Financing as a stand-alone entity, and accordingly, interest expense relating to debt supporting Financing’s external client and internal business is included in the “Financing Results of Operations” and in note E, “Segments.” In the Consolidated Income Statement, the external debt-related interest expense supporting Financing’s internal financing to the company is classified as interest expense.
Equity
Total equity increased $3,025 million from December 31, 2021 as a result of:
| Column 1 | Column 2 |
|---|---|
| • | A decrease in accumulated other comprehensive loss of $6,494 million driven by retirement-related benefit plans, primarily due to the pension settlement charge of $4,411 million, net of tax; |
| Column 1 | Column 2 |
|---|---|
| • | Net income of $1,639 million, which includes the pension settlement charge of $4,411 million net of tax; and |
| Column 1 | Column 2 |
|---|---|
| • | Common stock issuances of $962 million; partially offset by |
| Column 1 | Column 2 |
|---|---|
| • | Dividends paid of $5,948 million. |
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28Management Discussion
International Business Machines Corporation and Subsidiary Companies
Cash Flow
Our cash flows from operating, investing and financing activities, as reflected in the Consolidated Statement of Cash Flows on page 49, are summarized in the table below and include the cash flows of discontinued operations. These amounts also include the cash flows associated with the Financing business.
| | | | | | | |
|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | |
| For the year ended December 31: | 2022 | 2021 | ||||
| Net cash provided by/(used in) | | | | | | |
| Operating activities | $ | 10,435 | | $ | 12,796 | |
| Investing activities | | | (4,202) | | (5,975) | |
| Financing activities | | | (4,958) | | (13,354) | |
| Effect of exchange rate changes on cash, cash equivalents and restricted cash | | | (244) | | (185) | |
| Net change in cash, cash equivalents and restricted cash | $ | 1,032 | | $ | (6,718) | |
| | | | | | | |
Net cash provided by operating activities decreased $2,361 million in 2022. This was due to a decrease in cash provided by financing receivables of $4,623 million primarily driven by higher prior-year sales of financing receivables and current-year z16 product cycle dynamics, partially offset by an increase in cash from sales cycle working capital of $2,027 million primarily due to efficiencies in our collections, and a decrease in payments for structural actions and Kyndryl separation-related charges.
Net cash used in investing activities decreased $1,773 million driven by an increase in cash provided by divestitures, and a decrease in cash used in acquisitions.
Net cash used in financing activities decreased $8,397 million. Total debt was a net source of cash of $1,221 million in 2022 as compared to a net use of cash of $8,116 million in 2021. The year-to-year change was driven by higher issuances offsetting maturities in the current year, compared to net higher maturities in the prior year.
Discontinued Operations
Pre-tax loss from discontinued operations was $20 million in 2022 compared to pre-tax income of $1,744 million in the prior year. As the separation of Kyndryl occurred on November 3, 2021, the discontinued operations results for 2021 included ten months of Kyndryl operations. The loss in 2022 primarily reflects the net impact of changes in separation-related estimates, the settlement of assets and liabilities in accordance with the separation and distribution agreement and a gain on sale of a joint venture historically managed by Kyndryl, which transferred to Kyndryl in the first quarter of 2022 upon receiving regulatory approval. The discontinued operations provision for income taxes in 2022 was $124 million compared with $714 million in 2021. The discontinued operations provision for income taxes for the year ended December 31, 2022, primarily reflects the impact of provision to return adjustments on the Kyndryl-related taxes. See note C, “Separation of Kyndryl,” for additional information.
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 29 |
GAAP Reconciliation
The tables below provide a reconciliation of our income statement results as reported under GAAP to our operating earnings presentation which is a non-GAAP measure. Management’s calculation of operating (non-GAAP) earnings, as presented, may differ from similarly titled measures reported by other companies. Please refer to the “Operating (non-GAAP) Earnings” section for management’s rationale for presenting operating earnings information.
| | | | | | | | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions except per share amounts) | | | | | | | | | | | | | | | | | | | |
| | | | Acquisition- | Retirement- | U.S. Tax | Kyndryl- | | | | ||||||||||
| | | | | | Related | | Related | | Reform | | Related | | Operating | ||||||
| For the year ended December 31, 2022: | | GAAP | Adjustments | | Adjustments | * | Impacts | | Impacts | | (non-GAAP) | | |||||||
| Gross profit | $ | 32,687 | $ | 682 | | $ | — | | $ | — | | $ | — | | $ | 33,370 | | ||
| Gross profit margin | | | 54.0 | % | | 1.1 | pts. | | — | pts. | | — | pts. | | — | pts. | | 55.1 | % |
| SG&A | $ | 18,609 | $ | (1,080) | | $ | — | | $ | — | | $ | 0 | | $ | 17,529 | | ||
| Other (income) and expense | | | 5,803 | | | (3) | | | (6,548) | | | — | | | (351) | | | (1,099) | |
| Total expense and other (income) | | | 31,531 | | | (1,083) | | | (6,548) | | | — | | | (351) | | | 23,549 | |
| Pre-tax income from continuing operations | | | 1,156 | | | 1,765 | | | 6,548 | | | — | | | 351 | | | 9,821 | |
| Pre-tax margin from continuing operations | | | 1.9 | % | | 2.9 | pts. | | 10.8 | pts. | | — | pts. | | 0.6 | pts. | | 16.2 | % |
| Provision for/(benefit from) income taxes** | $ | (626) | $ | 436 | | $ | 1,615 | | $ | 70 | | $ | — | | $ | 1,495 | | ||
| Effective tax rate | | | (54.2) | % | | 14.2 | pts. | | 52.6 | pts. | | 0.7 | pts. | | 1.9 | pts. | | 15.2 | % |
| Income from continuing operations | $ | 1,783 | $ | 1,329 | | $ | 4,933 | | $ | (70) | | $ | 351 | | $ | 8,326 | | ||
| Income margin from continuing operations | | | 2.9 | % | | 2.2 | pts. | | 8.1 | pts. | | (0.1) | pts. | | 0.6 | pts. | | 13.8 | % |
| Diluted earnings per share from continuing operations | $ | 1.95 | $ | 1.46 | | $ | 5.41 | | $ | (0.08) | | $ | 0.38 | | $ | 9.13 | | ||
| | | | | | | | | | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Retirement-Related Adjustments includes a one-time, non-cash, pre-tax pension settlement charge of $5.9 billion ($4.4 billion after tax). See note V “Retirement-Related Benefits,” for additional information. |
| Column 1 | Column 2 |
|---|---|
| ** | The tax impact on operating (non-GAAP) pre-tax income is calculated under the same accounting principles applied to the GAAP pre-tax income which employs an annual effective tax rate method to the results. |
| | | | | | | | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions except per share amounts) | | | | | | | | | | | | | | ||||||
| | | | | | Acquisition- | | Retirement- | | U.S. Tax | | Kyndryl- | | | | | ||||
| | | | | | Related | | Related | | Reform | | Related | | Operating | ||||||
| For the year ended December 31, 2021: | | GAAP | Adjustments | | Adjustments | | Impacts | | Impacts | | (non-GAAP) | | |||||||
| Gross profit | $ | 31,486 | $ | 719 | | $ | — | | $ | — | | $ | — | | $ | 32,205 | | ||
| Gross profit margin | | | 54.9 | % | | 1.3 | pts. | | — | pts. | | — | pts. | | — | pts. | | 56.2 | % |
| SG&A | $ | 18,745 | | $ | (1,160) | | $ | — | | $ | — | | $ | (8) | | $ | 17,577 | | |
| Other (income) and expense | | | 873 | | | (2) | | | (1,282) | | | — | | | 126 | | | (285) | |
| Total expense and other (income) | | | 26,649 | | | (1,162) | | | (1,282) | | | — | | | 118 | | | 24,324 | |
| Pre-tax income from continuing operations | | | 4,837 | | | 1,881 | | | 1,282 | | | — | | | (118) | | | 7,881 | |
| Pre-tax margin from continuing operations | | | 8.4 | % | | 3.3 | pts. | | 2.2 | pts. | | — | pts. | | (0.2) | pts. | | 13.7 | % |
| Provision for income taxes* | $ | 124 | $ | 457 | | $ | 251 | | $ | (89) | | $ | (37) | | $ | 706 | | ||
| Effective tax rate | | | 2.6 | % | | 5.2 | pts. | | 2.8 | pts. | | (1.1) | pts. | | (0.4) | pts. | | 9.0 | % |
| Income from continuing operations | $ | 4,712 | | $ | 1,424 | | $ | 1,031 | | $ | 89 | | $ | (81) | | $ | 7,174 | | |
| Income margin from continuing operations | | | 8.2 | % | | 2.5 | pts. | | 1.8 | pts. | | 0.2 | pts. | | (0.1) | pts. | | 12.5 | % |
| Diluted earnings per share from continuing operations | $ | 5.21 | | $ | 1.57 | | $ | 1.14 | | $ | 0.10 | | $ | (0.09) | | $ | 7.93 | | |
| | | | | | | | | | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | The tax impact on operating (non-GAAP) pre-tax income is calculated under the same accounting principles applied to the GAAP pre-tax income which employs an annual effective tax rate method to the results. |
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30Management Discussion
International Business Machines Corporation and Subsidiary Companies
PRIOR YEAR IN REVIEW
This section provides a summary of our segment results and year-to-year comparisons between 2021 and 2020. These results have been recast to conform to our segment change effective first-quarter 2022 which impacted the Software segment and the Other—divested businesses category. The recast results are presented below. There was no change to the Consulting, Infrastructure or Financing segments, and there was no change to our consolidated results. Refer to “Year in Review” pages 17 to 29 of the “Management Discussion” section of our 2021 Annual Report for other details of our financial performance in 2021 compared to 2020.
Segment Details
The table below presents each reportable segment’s revenue and gross margin results. Prior-year results have been recast to conform with the segment change effective first-quarter 2022.
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | | Percent Change | |
| | | | | | | | | Margin | | Adjusted for | |
| For the year ended December 31: | 2021 | | 2020 | | Change | | Currency | | |||
| Revenue | | | | | | | | | | | |
| Software | | $ | 23,426 | * | $ | 22,124 | * | 5.9 | % | 4.7 | % |
| Gross margin | | | 79.6 | %* | | 79.3 | %* | 0.3 | pts. | | |
| Consulting | | 17,844 | | 16,257 | | 9.8 | % | 8.3 | % | ||
| Gross margin | | | 28.0 | % | | 29.3 | % | (1.3) | pts. | | |
| Infrastructure | | | 14,188 | | | 14,533 | (2.4) | % | (3.4) | % | |
| Gross margin | | | 55.3 | % | | 57.5 | % | (2.2) | pts. | | |
| Financing | | | 774 | | | 975 | (20.6) | % | (21.9) | % | |
| Gross margin | | | 31.7 | % | | 41.6 | % | (9.9) | pts. | | |
| Other | | | 1,119 | * | | 1,291 | * | (13.3) | % | (14.4) | % |
| Gross margin | | | (22.3) | %* | | (16.0) | %* | (6.2) | pts. | | |
| Total revenue | $ | 57,350 | $ | 55,179 | 3.9 | % | 2.7 | % | |||
| Total gross profit | $ | 31,486 | $ | 30,865 | 2.0 | % | | | |||
| Total gross margin | | | 54.9 | % | | 55.9 | % | (1.0) | pts. | | |
| Non-operating adjustments | | | | | | | | | | | |
| Amortization of acquired intangible assets | | | 719 | | | 726 | (1.0) | % | | | |
| Operating (non-GAAP) gross profit | $ | 32,205 | $ | 31,591 | 1.9 | % | | | |||
| Operating (non-GAAP) gross margin | | | 56.2 | % | | 57.3 | % | (1.1) | pts. | | |
| | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Recast to reflect segment change. |
Software
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Yr.-to-Yr. | | Percent Change | |
| | | | | | | | | Percent | | Adjusted for | |
| For the year ended December 31: | 2021 | | 2020 | | Change | | Currency | | |||
| Software revenue | $ | 23,426 | * | $ | 22,124 | * | 5.9 | % | 4.7 | % | |
| Hybrid Platform & Solutions | | $ | 17,036 | * | $ | 15,518 | * | 9.8 | % | 8.5 | % |
| Red Hat | | | | | | | 30.6 | | 29.6 | | |
| Automation | | | | | | | 6.1 | 4.8 | | ||
| Data & AI | | | | | | | 0.0 | (1.2) | | ||
| Security | | | | | | | 6.8 | 5.0 | | ||
| Transaction Processing | | | 6,390 | | | 6,606 | (3.3) | (4.2) | | ||
| | | | | | | | | | | | |
* Recast to reflect segment change.
Software revenue of $23,426 million increased 5.9 percent as reported (5 percent adjusted for currency) in 2021 compared to the prior year. In the fourth quarter of 2021, we had incremental sales to Kyndryl, representing approximately 2 points of full-year revenue growth. We had strong double-digit growth in Software hybrid cloud revenue as reported and adjusted for currency. There was strong growth in Hybrid Platform & Solutions, as reported and at constant currency, driven primarily by Red Hat, Security and Automation, as our strategy around hybrid cloud and AI solutions continued to resonate with our clients. Transaction Processing revenue decreased year to year as reported and adjusted for currency. Although a significant portion of the revenue in this area is annuity based, the timing of larger transactions is tied to client buying cycles and their preference for more consumption-like models which impacted sales of perpetual licenses.
Hybrid Platform & Solutions revenue of $17,036 million increased 9.8 percent as reported (9 percent adjusted for currency) in 2021 compared to the prior year. The incremental sales from Kyndryl in the fourth quarter of 2021 in Hybrid Platform & Solutions were not material to the full-year revenue growth. Red Hat revenue increased 30.6 percent as reported (30 percent adjusted for currency), with strong growth across infrastructure software and application development and emerging technologies, as RHEL and OpenShift address
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enterprises’ critical hybrid cloud requirements. Automation revenue increased 6.1 percent as reported (5 percent adjusted for currency), reflecting solid performance in AIOps and Management as we help our clients address resource management and observability. We are building our capabilities both organically and inorganically, and clients are realizing rapid time to value from our acquisitions including Instana and Turbonomic. Security revenue increased 6.8 percent as reported (5 percent adjusted for currency) with year-to-year growth across security software and services. Security innovation is an integral part of our strategy and, in the fourth quarter of 2021, we launched a new data security solution, Guardium Insights, and completed the acquisition of ReaQta. Data & AI revenue was flat year to year and declined 1 percent adjusted for currency. Within Data & AI, we had solid year-to-year growth in Data Fabric as well as our Business Analytics and Weather offerings.
Transaction Processing revenue of $6,390 million decreased 3.3 percent as reported (4 percent adjusted for currency) in 2021 compared to the prior year. Incremental sales from Kyndryl in the fourth quarter of 2021 contributed approximately 5 points of full-year revenue growth. In 2021, clients continued their preference for operating expenses over capital expenditures, which continued to put pressure on perpetual licenses, in favor of more consumption-like models. Our subscription and support renewal rate was stronger in 2021 compared to the prior year, reflecting our clients’ commitment to our infrastructure platform and our high-value software offerings.
Within Software, hybrid cloud revenue of $8.4 billion grew 29 percent as reported and 27 percent adjusted for currency year to year, driven by Red Hat as well as our software that has been optimized for our hybrid cloud platform which helps our clients apply AI, automation and security across their environments to transform and improve their business workflows.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | |
| | | | | | | | | Margin | |
| For the year ended December 31: | 2021 | * | 2020 | * | Change | | |||
| Software | | | | | | | | | |
| Gross profit | $ | 18,648 | $ | 17,548 | 6.3 | % | |||
| Gross profit margin | | | 79.6 | % | | 79.3 | % | 0.3 | pts. |
| Pre-tax income | $ | 4,849 | $ | 3,423 | 41.7 | % | |||
| Pre-tax margin | | | 20.7 | % | | 15.5 | % | 5.2 | pts. |
| | | | | | | | | | |
* Recast to reflect segment change.
The Software gross profit margin increased 0.3 points to 79.6 percent in 2021 compared to the prior year. Pre-tax income of $4,849 million increased 41.7 percent compared to the prior year with a pre-tax margin expansion of 5.2 points to 20.7 percent. The increase in pre-tax income and margin reflects the lower workforce rebalancing charges year to year, which resulted in a 3.3 point improvement in the pre-tax margin compared to 2020.
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32Management Discussion
International Business Machines Corporation and Subsidiary Companies
OTHER INFORMATION
Looking Forward
As technology remains a fundamental source of competitive advantage, we continue to see strong demand for our hybrid cloud and AI solutions. It is clear that technology is playing a significant role in today’s environment as clients continue to navigate several challenges including inflation and demographic shifts, supply chain issues and heightened sustainability efforts. We are helping our clients seize new business opportunities, overcome today’s challenges and emerge stronger. We are building a stronger, more focused company that is closely aligned to the needs of our clients. We have continued to focus our portfolio in hybrid cloud and AI, invest in our offerings, technical talent and ecosystem and streamline our go-to-market model.
Hybrid Cloud and AI Progress
We believe hybrid cloud and AI are the two most transformational enterprise technologies of our time. These technologies work together to drive business outcomes. Hybrid cloud is where the world is going and containers are the preferred destination for applications. Our platform, built on Red Hat, is the leading container platform. It allows our clients to harness the power of open-source software innovations. Our software and infrastructure technologies have been optimized to run on that platform and include advanced data and AI, automation and the security capabilities our clients need. Our global team of consultants leverage their extensive technical and business expertise to accelerate clients’ digital transformation journeys. Companies are eager to deploy AI and automation capabilities to boost their levels of productivity. We have been co-creating with clients to deploy AI at scale. We are investing in large language or foundation models, that will allow our clients to deploy AI with greater speed and less resources and we have infused these capabilities across our AI portfolio.
Our partner ecosystem is a key element of our strategy. We continue to expand and extend the work we do with partners to serve our joint clients through strategic collaboration agreements. In 2023, we are expanding and better enabling our broader ecosystem. In January, we launched PartnerPlus, a new, simplified program that increases our reach and scale through new and existing IBM partners.
We continue to invest, both organically and inorganically, to deliver innovation for our clients and shape the technologies of the future. Throughout 2022, we delivered significant innovations in Infrastructure with our z16 and Power platforms. Quantum is an example of our commitment to shape the future of technology. We unveiled Osprey, a 433-qubit quantum processor that brings us closer to delivering our goal of building a 1,000+ qubit system in 2023. We also formed a collaboration with a Japanese consortium to leverage the depth of our intellectual property on advanced semiconductors. We completed eight acquisitions in 2022 to complement our organic innovation, adding capabilities in areas like hybrid cloud services, security, data observability and sustainability and expanded our footprint in the U.S. Federal market with our acquisition of Octo. Additionally, as sustainability becomes more of a priority, companies need digital technologies to create a baseline, analyze data and improve the way they operate. We have been building a portfolio of solutions to help companies make progress on this journey.
We remain confident in the strategy that we are executing and in the fundamentals of our business. Our balance sheet and liquidity position remain strong. At December 31, 2022 we had $8.8 billion of cash and cash equivalents, restricted cash and marketable securities and we continue to manage our debt levels while being acquisitive and without sacrificing investments in our business or our solid dividend policy. We also took actions in 2022 to further reduce the risk profile of our retirement-related plans.
Our 2022 performance demonstrates that we are now a higher-growth, higher-value company. Our strategy continues to strongly resonate with clients and partners. We enter 2023 as a more capable and nimble company, well-equipped to meet our clients’ needs. We expect to continue our progress as a leading hybrid cloud and AI company with a focus on revenue growth and cash generation while maintaining our solid and modestly growing dividend policy.
We expect a few dynamics to impact our profit in 2023. Currency was a significant headwind in 2022, impacting our revenue by approximately $3.5 billion. At mid-January spot rates, currency translation would be fairly neutral to revenue in 2023, with a headwind in the first-half changing to a tailwind in the second-half 2023. However, we recognized over $650 million of hedging gains in 2022 which will not repeat in 2023, resulting in an impact to our profit and cash on a year-to-year basis.
With the significant portfolio actions we have taken over the last couple of years, we have some remaining stranded costs in our business. We expect to address these remaining stranded costs early in the year and anticipate a charge of approximately $300 million in the first quarter of 2023. We would expect to generate savings in the second half and pay back by the end of the year.
Lastly, after completion of our annual review of useful lives of our property, plant and equipment assets, due to advances in technology, we have made an accounting change to extend the useful life of our server and network equipment, effective the first of January. Based on our year-end asset base, we expect this change to benefit 2023 pre-tax profit by over $200 million, primarily in our Infrastructure segment. Given this is a change to depreciation expense, there is no benefit to cash.
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Retirement-Related Plans
The combination of higher discount rates and the U.S. pension risk transfer, partially offset by negative asset returns, improved the overall funded status of our plans. In aggregate, our worldwide-tax qualified plans are funded at 114 percent, with the U.S. at 125 percent. Contributions for all retirement-related plans are expected to be approximately $2.1 billion in 2023, an increase of approximately $100 million compared to 2022, of which $0.2 billion generally relates to legally required contributions to non-U.S. defined benefit and multi-employer plans. We expect 2023 pre-tax retirement-related plan cost to be approximately $1.2 billion. This estimate reflects current pension plan assumptions at December 31, 2022. Within total retirement-related plan cost, operating retirement-related plan cost is expected to be approximately $1.2 billion in 2023, approximately flat versus 2022. Non-operating retirement-related plan cost is expected to be approximately $0.1 billion, a decrease of approximately $6.5 billion compared to 2022, primarily driven by the $5.9 billion settlement charge resulting from the U.S. pension risk transfer, lower recognized actuarial losses, partially offset by higher interest cost.
Liquidity and Capital Resources
We have generated solid cash flow from operations allowing us to invest and deploy capital to areas with the most attractive long-term opportunities. We provide for additional liquidity through several sources: maintaining an adequate cash balance, access to global funding sources, committed global credit facilities and other committed and uncommitted lines of credit worldwide. The following table provides a summary of the major sources of liquidity for the years ended December 31, 2020 through 2022.
Cash Flow and Liquidity Trends
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in billions) | | | | | | | | | |
| | 2022 | 2021 | 2020 | ||||||
| Net cash from operating activities* | $ | 10.4 | | $ | 12.8 | ** | $ | 18.2 | |
| Cash and cash equivalents, restricted cash and short-term marketable securities | $ | 8.8 | $ | 7.6 | $ | 14.3 | |||
| Committed global credit facilitiesÈ | $ | 10.0 | $ | 10.0 | $ | 15.3 | |||
| | | | | | | | | | |
* Includes cash flows of discontinued operations of $1.6 billion and $4.4 billion in 2021 and 2020, respectively.
** Includes 10 months of Kyndryl operations, and reflects cash paid in 2021 for separation charges and structural actions initiated in the fourth-quarter 2020.
È See note P, “Borrowings,” for additional information.
The indenture governing our debt securities and our various credit facilities each contain significant covenants which obligate the company to promptly pay principal and interest, limit the aggregate amount of secured indebtedness and sale and leaseback transactions to 10 percent of IBM’s consolidated net tangible assets, and restrict our ability to merge or consolidate unless certain conditions are met. The credit facilities also include a covenant on our consolidated net interest expense ratio, which cannot be less than 2.20 to 1.0, as well as a cross default provision with respect to other defaulted indebtedness of at least $500 million.
We are in compliance with all of our significant debt covenants and provide periodic certification to our lenders. The failure to comply with debt covenants could constitute an event of default with respect to our debt to which such provisions apply. If certain events of default were to occur, the principal and interest on the debt to which such event of default applied would become immediately due and payable.
We do not have “ratings trigger” provisions in our debt covenants or documentation, which would allow the holders to declare an event of default and seek to accelerate payments thereunder in the event of a change in credit rating. Our debt covenants are well within the required levels. Our contractual agreements governing derivative instruments contain standard market clauses which can trigger the termination of the agreement if IBM’s credit rating were to fall below investment grade. At December 31, 2022, the fair value of those instruments that were in a liability position was $1,034 million, before any applicable netting, and this position is subject to fluctuations in fair value period to period based on the level of our outstanding instruments and market conditions. We have no other contractual arrangements that, in the event of a change in credit rating, would result in a material adverse effect on our financial position or liquidity.
The major ratings agencies’ ratings on our debt securities at December 31, 2022 were as follows and remain unchanged from December 31, 2021.
| | | | | |
|---|---|---|---|---|
| | | | | |
| | | Moody’s | ||
| | | Standard | | Investors |
| IBM Ratings | | and Poor’s | | Service |
| Senior long-term debt | A- | A3 | ||
| Commercial paper | A-2 | Prime-2 |
IBM has ample financial flexibility, supported by our strong liquidity position and cash flows, to operate at a single A credit rating. We issued debt in 2022 to further improve our liquidity and plan for our 2023 debt maturities. Debt levels have decreased $0.8 billion from
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34Management Discussion
International Business Machines Corporation and Subsidiary Companies
December 31, 2021 primarily driven by currency, partially offset by net debt issuances. In the first quarter of 2023, we issued $9.5 billion of debt primarily to plan for our debt maturity obligations in 2024. See note W, “Subsequent Events,” for additional information.
Effective December 31, 2021, the use of LIBOR was substantially eliminated for purposes of any new financial contract executions. The UK’s Financial Conduct Authority (FCA) extended the phase out of LIBOR in the case of U.S. dollar settings for certain tenors until the end of June 2023. Any legacy USD LIBOR based financial contracts are expected to be addressed using the LIBOR rates published through the June 2023 extension period. The replacement of the LIBOR benchmark within the company’s risk management activities did not have a material impact in the consolidated financial results.
We prepare our Consolidated Statement of Cash Flows in accordance with applicable accounting standards for cash flow presentation on page 49 and highlight causes and events underlying sources and uses of cash in that format on page 28. For the purpose of running its business, IBM manages, monitors and analyzes cash flows in a different manner.
Management uses free cash flow as a measure to evaluate its operating results, plan shareholder return levels, strategic investments and assess its ability and need to incur and service debt. The entire free cash flow amount is not necessarily available for discretionary expenditures. We define free cash flow as net cash from operating activities less the change in Financing receivables and net capital expenditures, including the investment in software. A key objective of the Financing business is to generate strong returns on equity, and our Financing receivables are the basis for that growth. Accordingly, management considers Financing receivables as a profit-generating investment, not as working capital that should be minimized for efficiency. Therefore, management includes presentations of both free cash flow and net cash from operating activities that exclude the effect of Financing receivables.
The following is management’s view of cash flows for 2022, 2021 and 2020 prepared in a manner consistent with the description above and is presented on a consolidated basis, including cash flows of discontinued operations.
| | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|
| ($ in billions) | | | | | | | | | | |
| For the year ended December 31: | 2022 | 2021 | | 2020 | | |||||
| Net cash from operating activities per GAAP* | $ | 10.4 | | $ | 12.8 | | $ | 18.2 | | |
| Less: the change in Financing receivables | | | (0.7) | | | 3.9 | | | 4.3 | |
| Net cash from operating activities, excluding Financing receivables | | | 11.2 | | | 8.9 | | | 13.8 | |
| Capital expenditures, net | | | (1.9) | | | (2.4) | | | (3.0) | |
| Free cash flow (FCF) | | | 9.3 | | | 6.5 | ** | | 10.8 | |
| Acquisitions | | | (2.3) | | | (3.3) | | | (0.3) | |
| Divestitures | | | 1.3 | | | 0.1 | | | 0.5 | |
| Dividends | | | (5.9) | | | (5.9) | | | (5.8) | |
| Non-Financing debt | | | 1.9 | | | (1.2) | | | 0.2 | |
| Other (includes Financing receivables and Financing debt)È | | | (2.9) | | | (3.0) | ÈÈ | | (0.1) | |
| Change in cash, cash equivalents, restricted cash and short-term marketable securities | $ | 1.3 | | $ | (6.7) | | $ | 5.3 | | |
| | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Includes cash flows of discontinued operations of $1.6 billion and $4.4 billion in 2021 and 2020, respectively. |
| Column 1 | Column 2 |
|---|---|
| ** | Includes cash impacts of approximately $1.4 billion for Kyndryl-related structural actions and separation charges. |
| Column 1 | Column 2 |
|---|---|
| È | Recast to conform to 2022 presentation. |
ÈÈ Includes the distribution from Kyndryl of $0.9 billion.
From the perspective of how management views cash flow, in 2022, after investing $1.9 billion in capital investments, we generated free cash flow of $9.3 billion, an increase of $2.8 billion versus the prior year. The year-to-year increase in consolidated free cash flow reflects prior year Kyndryl-related activity including the impact of separation-related charges and capital expenditures, current year working capital improvements driven by efficiencies in collections and mainframe cycle dynamics, higher cash tax payments and payments for structural actions in 2021, partially offset by an increase in capital expenditures in 2022 to drive our strategy. In 2022, we continued to return value to shareholders with $5.9 billion in dividends and invested $2.3 billion in eight acquisitions.
IBM’s Board of Directors considers the dividend payment on a quarterly basis. In the second quarter of 2022, the Board of Directors increased the company’s quarterly common stock dividend from $1.64 to $1.65 per share.
Events that could temporarily change the historical cash flow dynamics discussed previously include significant changes in operating results, material changes in geographic sources of cash, unexpected adverse impacts from litigation, future pension funding requirements during periods of severe downturn in the capital markets or the timing of tax payments. Whether any litigation has such an adverse impact will depend on a number of variables, which are more completely described in note R, “Commitments & Contingencies.” With respect to pension funding, in 2022, we contributed $118 million to our non-U.S. defined benefit plans compared to $103 million in 2021. As highlighted in the Contractual Obligations table, we expect to make legally mandated pension plan contributions to certain non-U.S. plans of approximately $1.1 billion in the next five years. The 2023 contributions are currently expected to be approximately $200 million. Contributions related to all retirement-related plans are expected to be approximately
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$2.1 billion in 2023, an increase of approximately $100 million compared to 2022. Financial market performance could increase the legally mandated minimum contributions in certain non-U.S. countries that require more frequent remeasurement of the funded status. We are not quantifying any further impact from pension funding because it is not possible to predict future movements in the capital markets or pension plan funding regulations.
In 2023, we are not legally required to make any contributions to the U.S. defined benefit pension plans.
Our cash flows are sufficient to fund our current operations and obligations, including investing and financing activities such as dividends and debt service. When additional requirements arise, we have several liquidity options available. These options may include the ability to borrow additional funds at reasonable interest rates and utilizing our committed global credit facilities. With our share repurchase program suspended since the close of the Red Hat acquisition, our overall shareholder payout remains at a comfortable level and we remain fully committed to our long-standing dividend policy.
Contractual Obligations
| | | | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | | | | | |
| | Total Contractual | | Payments Due In | ||||||||||||
| | Payment Stream | 2023 | 2024–25 | 2026–27 | After 2027 | ||||||||||
| Long-term debt obligations | | $ | 51,747 | | $ | 4,679 | | $ | 11,131 | | $ | 9,368 | | $ | 26,570 |
| Interest on long-term debt obligations | | | 16,305 | | | 1,492 | | | 2,536 | | | 1,906 | | | 10,371 |
| Finance lease obligations* | | | 239 | | | 75 | | | 111 | | | 37 | | | 15 |
| Operating lease obligations* | | | 3,331 | | | 960 | | | 1,343 | | | 715 | | | 313 |
| Purchase obligations | | | 2,771 | | | 1,223 | | | 1,351 | | | 176 | | | 21 |
| Other long-term liabilities: | | | | | | | | | | | | | | | |
| Minimum defined benefit plan pension funding (mandated)** | | | 1,100 | | | 200 | | | 500 | | | 400 | | | |
| Excess 401(k) Plus Plan | | | 1,528 | | | 221 | | | 472 | | | 512 | | | 323 |
| Long-term termination benefits | | | 853 | | | 168 | | | 153 | | | 98 | | | 434 |
| Tax reservesÈ | | | 5,636 | | | 143 | | | | | | | | | |
| Other | | | 576 | | | 164 | | | 111 | | | 43 | | | 258 |
| Total | | $ | 84,086 | | $ | 9,324 | | $ | 17,708 | | $ | 13,256 | | $ | 38,306 |
| | | | | | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Finance lease obligations are presented on a discounted cash flow basis, whereas operating lease obligations are presented on an undiscounted cash flow basis. |
| Column 1 | Column 2 |
|---|---|
| ** | As funded status on plans will vary, obligations for mandated minimum pension payments after 2027 could not be reasonably estimated. |
| Column 1 | Column 2 |
|---|---|
| È | These amounts represent the liability for unrecognized tax benefits. We estimate that approximately $143 million of the liability is expected to be settled within the next 12 months. The settlement period for the noncurrent portion of the income tax liability cannot be reasonably estimated as the timing of the payments will depend on the progress of tax examinations with the various tax authorities; however, it is not expected to be due within the next 12 months. |
Certain contractual obligations reported in the previous table exclude the effects of time value and therefore, may not equal the amounts reported in the Consolidated Balance Sheet. Certain noncurrent liabilities are excluded from the previous table as their future cash outflows are uncertain. This includes deferred taxes, derivatives, deferred income, disability benefits and other sundry items. Certain obligations related to our divestitures are included.
Purchase obligations include all commitments to purchase goods or services of either a fixed or minimum quantity that meet any of the following criteria: (1) they are noncancelable, (2) we would incur a penalty if the agreement was canceled, or (3) we must make specified minimum payments even if we do not take delivery of the contracted products or services (take-or-pay). If the obligation to purchase goods or services is noncancelable, the entire value of the contract is included in the previous table. If the obligation is cancelable, but we would incur a penalty if canceled, the dollar amount of the penalty is included as a purchase obligation. Contracted minimum amounts specified in take-or-pay contracts are also included in the table as they represent the portion of each contract that is a firm commitment.
In the ordinary course of business, we enter into contracts that specify that we will purchase all or a portion of our requirements of a specific product, commodity or service from a supplier or vendor. These contracts are generally entered into in order to secure pricing or other negotiated terms. They do not specify fixed or minimum quantities to be purchased and, therefore, we do not consider them to be purchase obligations.
Interest on floating-rate debt obligations is calculated using the effective interest rate at December 31, 2022, plus the interest rate spread associated with that debt, if any.
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Off-Balance Sheet Arrangements
In the normal course of business, we may enter into off-balance sheet arrangements such as client financing commitments and guarantees. At December 31, 2022, we had no off-balance sheet arrangements that have, or are reasonably likely to have, a material current or future effect on our financial condition, changes in financial condition, revenues or expenses, results of operations, liquidity, capital expenditures or capital resources. See the table above for our contractual obligations, and note R, “Commitments & Contingencies,” for detailed information about our guarantees, financial commitments and indemnification arrangements. We do not have retained interests in assets transferred to unconsolidated entities or other material off-balance sheet interests or instruments.
Critical Accounting Estimates
The application of GAAP requires IBM to make estimates and assumptions about certain items and future events that directly affect its reported financial condition. The accounting estimates and assumptions discussed in this section are those that we consider to be the most critical to our financial statements. An accounting estimate is considered critical if both (a) the nature of the estimate or assumption is material due to the levels of subjectivity and judgment involved, and (b) the impact within a reasonable range of outcomes of the estimate and assumption is material to IBM’s financial condition. Senior management has discussed the development, selection and disclosure of these estimates with the Audit Committee of IBM’s Board of Directors. Our significant accounting policies are described in note A, “Significant Accounting Policies.”
A quantitative sensitivity analysis is provided where that information is reasonably available, can be reliably estimated and provides material information to investors. The amounts used to assess sensitivity (e.g., 1 percent, 10 percent, etc.) are included to allow users of the financial statements to understand a general direction cause and effect of changes in the estimates and do not represent management’s predictions of variability. For all of these estimates, it should be noted that future events rarely develop exactly as forecasted, and estimates require regular review and adjustment.
Pension Assumptions
For our defined benefit pension plans, the measurement of the benefit obligation to plan participants and net periodic pension (income)/cost requires the use of certain assumptions, including, among others, estimates of discount rates and expected return on plan assets.
Changes in the discount rate assumptions would impact the (gain)/loss amortization and interest cost components of the net periodic pension (income)/cost calculation and the projected benefit obligation (PBO). The discount rate assumption for the IBM Personal Pension Plan (PPP), a U.S.-based defined benefit plan, increased by 270 basis points to 5.30 percent on December 31, 2022. This change will decrease pre-tax income recognized in 2023 by an estimated $89 million. A 25 basis point increase or decrease in the discount rate assumption for the PPP would cause a corresponding decrease or increase, respectively, in the pre-tax income recognized in 2023 of an estimated $5 million. Further changes in the discount rate assumptions would impact the PBO which, in turn, may impact our funding decisions if the PBO exceeds plan assets. A 25 basis point increase or decrease in the discount rate would cause a corresponding decrease or increase, respectively, in the PPP’s PBO of an estimated $0.4 billion based upon December 31, 2022 data.
The expected long-term return on plan assets assumption is used in calculating the net periodic pension (income)/cost. Expected returns on plan assets are calculated based on the market-related value of plan assets, which recognizes changes in the fair value of plan assets systematically over a five-year period in the expected return on plan assets line in net periodic pension (income)/cost. The differences between the actual return on plan assets and the expected long-term return on plan assets are recognized over five years in the expected return on plan assets line in net periodic pension (income)/cost and also as a component of actuarial (gains)/losses, which are recognized over the service lives or life expectancy of the participants, depending on the plan, provided such amounts exceed thresholds which are based upon the benefit obligation or the value of plan assets, as provided by accounting standards.
To the extent the outlook for long-term returns changes such that management changes its expected long-term return on plan assets assumption, each 50 basis point change in the expected long-term return on PPP plan assets assumption would have an estimated impact of $139 million on the following year’s pre-tax net periodic pension (income)/cost (based upon the PPP’s plan assets at December 31, 2022 and assuming no contributions are made in 2023).
We may voluntarily make contributions or be required, by law, to make contributions to our pension plans. Actual results that differ from the estimates may result in more or less future IBM funding into the pension plans than is planned by management. Impacts of these types of changes on our pension plans in other countries worldwide would vary depending upon the status of each respective plan.
In addition to the above, we evaluate other pension assumptions involving demographic factors, such as retirement age and mortality, and update these assumptions to reflect experience and expectations for the future. Actual results in any given year can differ from actuarial assumptions because of economic and other factors.
For additional information on our pension plans and the development of these assumptions, see note V, “Retirement-Related Benefits.”
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Revenue Recognition
Application of GAAP related to the measurement and recognition of revenue requires us to make judgments and estimates. Specifically, complex arrangements with nonstandard terms and conditions may require significant contract interpretation to determine the appropriate accounting, including whether promised goods and services specified in an arrangement are distinct performance obligations. Other significant judgments include determining the standalone selling price (SSP), determining whether IBM or a reseller is acting as the principal in a transaction and whether separate contracts should be combined and considered part of one arrangement.
Revenue recognition is also impacted by our ability to determine when a contract is probable of collection and to estimate variable consideration, including, for example, rebates, volume discounts, service-level penalties and performance bonuses. We consider various factors when making these judgments, including a review of specific transactions, historical experience and market and economic conditions. Evaluations are conducted each quarter to assess the adequacy of the estimates. If the estimates were changed by 10 percent in 2022, the impact on net income would have been $65 million.
Costs to Complete Service Contracts
We enter into numerous service contracts through our services businesses. During the contractual period, revenue, cost and profits may be impacted by estimates of the ultimate profitability of each contract, especially contracts for which we use cost-to-cost measures of progress. For those contracts, if at any time these estimates indicate the contract will be unprofitable, the entire estimated loss for the remainder of the contract is recorded immediately in cost. We perform ongoing profitability analyses of these services contracts in order to determine whether the latest estimates require updating. Key factors reviewed to estimate the future costs to complete each contract are future labor costs and product costs and expected productivity efficiencies. Contract loss provisions recorded as a component of other accrued expenses and liabilities were immaterial at December 31, 2022 and 2021.
Income Taxes
We are subject to income taxes in the U.S. and numerous foreign jurisdictions. Significant judgments are required in determining the consolidated provision for income taxes.
During the ordinary course of business, there are many transactions and calculations for which the ultimate tax determination is uncertain. As a result, we recognize tax liabilities based on estimates of whether additional taxes and interest will be due. These tax liabilities are recognized when, despite our belief that our tax return positions are supportable, we believe that certain positions may not be fully sustained upon review by tax authorities. We believe that our accruals for tax liabilities are adequate for all open audit years based on our assessment of many factors, including past experience and interpretations of tax law. This assessment relies on estimates and assumptions and may involve a series of complex judgments about future events. To the extent that new information becomes available which causes us to change our judgment regarding the adequacy of existing tax liabilities, such changes to tax liabilities will impact income tax expense in the period in which such determination is made.
Significant judgment is also required in determining any valuation allowance recorded against deferred tax assets. In assessing the need for a valuation allowance, management considers all available evidence for each jurisdiction including past operating results, estimates of future taxable income and the feasibility of ongoing tax planning strategies/actions. In the event that we change our determination as to the amount of deferred tax assets that can be realized, we will adjust the valuation allowance with a corresponding impact to income tax expense in the period in which such determination is made.
The consolidated provision for income taxes will change period to period based on nonrecurring events, such as the settlement of income tax audits and changes in tax laws, as well as recurring factors including the geographic mix of income before taxes, state and local taxes and the effects of various global income tax strategies.
To the extent that the provision for income taxes increases/decreases by 1 percent of income from continuing operations before income taxes, consolidated net income would have decreased/improved by $12 million in 2022.
Valuation of Assets
The application of business combination and impairment accounting requires the use of significant estimates and assumptions. The acquisition method of accounting for business combinations requires us to estimate the fair value of assets acquired including separately identifiable intangible assets, liabilities assumed, and any noncontrolling interest in the acquiree to properly allocate purchase price consideration. Impairment testing for assets, other than goodwill, requires the allocation of cash flows to those assets or group of assets and if required, an estimate of fair value for the assets or group of assets. Our estimates are based upon assumptions believed to be reasonable, but which are inherently uncertain and unpredictable. These valuations require the use of management’s assumptions, which would not reflect unanticipated events and circumstances that may occur.
Valuation of Goodwill
We review goodwill for impairment annually and whenever events or changes in circumstances indicate the carrying value of goodwill may not be recoverable. We first assess qualitative factors in each of our reporting units that carry goodwill including relevant events and circumstances that affect the fair value of the reporting units to determine whether it is more likely than not that the fair value of a
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reporting unit is less than its carrying amount. Judgment in the assessment of qualitative factors of impairment include entity specific factors, industry, market and other macroeconomic conditions, legal and regulatory actions, as well as other individual factors impacting each reporting unit such as loss of key personnel and overall financial performance. If we do not perform a qualitative assessment, or if the qualitative assessment indicates it is more likely than not that the fair value of a reporting unit is less than its carrying amount, we perform a quantitative test.
In the quantitative test, we compare the fair value of each reporting unit to its carrying amount. Estimating the fair value of a reporting unit is judgmental in nature and involves the use of significant estimates and assumptions. We estimate the fair value of our reporting units using the income approach. When circumstances warrant, we may also use a combination of the income approach and certain market approaches. Under the income approach, we estimate the fair value of a reporting unit based on the present value of estimated discounted future cash flows. The discounted cash flow methodology includes the use of projections, which require the use of significant estimates and assumptions specific to the reporting unit as well as those based on general economic conditions. Factors specific to each reporting unit include revenue growth rates, gross margins, discount rates, terminal value growth rates, capital expenditures projections, assumed tax rates and other assumptions deemed reasonable by management.
After performing the annual goodwill impairment qualitative analysis during the fourth quarter of 2022, the company determined it was not necessary to perform the quantitative goodwill impairment test. In 2021, as a result of the separation of Kyndryl and the segment changes that occurred immediately prior to the separation, we performed the quantitative test for all reporting units which resulted in no impairment as the estimated fair value of each reporting unit exceeded its carrying value.
Loss Contingencies
We are currently involved in various claims and legal proceedings. At least quarterly, we review the status of each significant matter and assess our potential financial exposure. If the potential loss from any claim or legal proceeding is considered probable and the amount can be reasonably estimated, we accrue a liability for the estimated loss. Significant judgment is required in both the determination of probability and the determination as to whether an exposure is reasonably estimable. Because of uncertainties related to these matters, accruals are based only on the best information available at the time. As additional information becomes available, we reassess the potential liability related to our pending claims and litigation, and may revise our estimates. These revisions in the estimates of the potential liabilities could have a material impact on our results of operations and financial position.
Financing Receivables Allowance for Credit Losses
The Financing business reviews its financing receivables portfolio on a regular basis in order to assess collectibility and records adjustments to the allowance for credit losses at least quarterly. A description of the methods used by management to estimate the amount of uncollectible receivables is included in note A, “Significant Accounting Policies.” Factors that could result in actual receivable losses that are materially different from the estimated reserve include significant changes in the economy, or a sudden change in the economic health of a client that represents a significant concentration in Financing’s receivables portfolio.
To the extent that actual collectibility differs from management’s estimates currently provided for by 10 percent, Financing’s segment pre-tax income and our income from continuing operations before income taxes would be higher or lower by an estimated $17 million depending upon whether the actual collectibility was better or worse, respectively, than the estimates.
Change in Accounting Estimate
In the fourth quarter of 2022, we completed our annual assessment of the useful lives of our property, plant and equipment. Due to advances in technology, we determined we should increase the estimated useful lives of our server and network equipment from five to six years for new assets and from three to four years for used assets. This change in accounting estimate will be effective beginning January 1, 2023 and applied on a prospective basis to the assets on our balance sheet as of December 31, 2022, as well as future asset purchases. Based on the carrying amount of server and network equipment included in property, plant and equipment-net in our Consolidated Balance Sheet as of December 31, 2022, we estimate this change to this existing asset class will increase income from continuing operations before income taxes for 2023 by over $200 million.
Currency Rate Fluctuations
Throughout 2022, there has been significant strengthening of the U.S. dollar (USD) as compared to most other currencies. Changes in the relative values of non-U.S. currencies to the USD affect our financial results and financial position. At December 31, 2022, currency changes resulted in assets and liabilities denominated in local currencies being translated into fewer dollars than at year-end 2021. We use financial hedging instruments to limit specific currency risks related to foreign currency-based transactions.
The combination of the rate, breadth and magnitude of movements in currency, and the fact that we do not hedge 100 percent of our currency exposures, resulted in a currency impact to our profit and cash flows in 2022. We execute a hedging program which defers, versus eliminates, the volatility of currency impacts on our financial results. During periods of sustained movements in currency, the marketplace and competition adjust to the changing rates over time.
We translate revenue, cost and expense in our non-U.S. operations at current exchange rates in the reported period. References to “adjusted for currency” or “constant currency” reflect adjustments based upon a simple mathematical formula. However, this constant currency methodology that we utilize to disclose this information does not incorporate any operational actions that management could
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take to mitigate fluctuating currency rates, such as updates to pricing and sourcing. Currency movements impacted our year-to-year revenue and earnings per share results in 2022. Based on the currency rate movements in 2022, total revenue increased 5.5 percent as reported and 11.6 percent at constant currency versus 2021. On an income from continuing operations before income taxes basis, these translation impacts mitigated by the net impact of hedging activities resulted in a theoretical maximum (assuming no pricing or sourcing actions) decrease of approximately $335 million in 2022 on an as-reported basis and a decrease of approximately $455 million on an operating (non-GAAP) basis. The same mathematical exercise resulted in an increase of approximately $70 million in 2021 on an as-reported basis and an increase of approximately $100 million on an operating (non-GAAP) basis. We view these amounts as a theoretical maximum impact to our as-reported financial results. Considering the operational responses mentioned above, movements of exchange rates, and the nature and timing of hedging instruments, it is difficult to predict future currency impacts on any particular period.
For non-U.S. subsidiaries and branches that operate in U.S. dollars or whose economic environment is highly inflationary, translation adjustments are reflected in results of operations. Generally, we manage currency risk in these entities by linking prices and contracts to U.S. dollars.
Market Risk
In the normal course of business, our financial position is routinely subject to a variety of risks, including the market risk associated with interest rate and currency movements on outstanding debt and non-U.S. dollar denominated assets and liabilities, and other risks such as collectibility of accounts receivable.
We regularly assess these risks and have established policies and business practices to protect against the adverse effects of these and other potential exposures. As a result, we do not anticipate any material losses from these risks.
Our debt, in support of the Financing business and the geographic breadth of our operations, contains an element of market risk from changes in interest and currency rates. We manage this risk, in part, through the use of a variety of financial instruments including derivatives, as described in note T, “Derivative Financial Instruments.”
To meet disclosure requirements, we perform a sensitivity analysis to determine the effects that market risk exposures may have on the fair values of our debt and other financial instruments.
The financial instruments that are included in the sensitivity analysis are comprised of our cash and cash equivalents, marketable securities, short-term and long-term loans, commercial financing and installment payment receivables, investments, long-term and short-term debt and derivative financial instruments. Our derivative financial instruments generally include interest rate swaps, foreign currency swaps and forward contracts.
To perform the sensitivity analysis, we assess the risk of loss in fair values from the effect of hypothetical changes in interest rates and foreign currency exchange rates on market-sensitive instruments. The market values for interest and foreign currency exchange risk are computed based on the present value of future cash flows as affected by the changes in rates that are attributable to the market risk being measured. The discount rates used for the present value computations were selected based on market interest and foreign currency exchange rates in effect at December 31, 2022 and 2021. The differences in this comparison are the hypothetical losses associated with each type of risk.
Information provided by the sensitivity analysis does not necessarily represent the actual changes in fair value that we would incur under normal market conditions because, due to practical limitations, all variables other than the specific market risk factor are held constant. In addition, the results of the model are constrained by the fact that certain items are specifically excluded from the analysis, while the financial instruments relating to the financing or hedging of those items are included by definition. Excluded items include short-term and long-term receivables from sales-type and direct financing leases, forecasted foreign currency cash flows and the company’s net investment in foreign operations. As a consequence, reported changes in the values of some of the financial instruments impacting the results of the sensitivity analysis are not matched with the offsetting changes in the values of the items that those instruments are designed to finance or hedge.
The results of the sensitivity analysis at December 31, 2022 and 2021, are as follows:
Interest Rate Risk
A hypothetical 10 percent adverse change in the levels of interest rates, with all other variables held constant, would result in a decrease in the fair value of our financial instruments of approximately $0.2 billion and $0.4 billion at December 31, 2022 and 2021, respectively. Changes in the relative sensitivity of the fair value of our financial instrument portfolio for these theoretical changes in the level of interest rates are primarily driven by changes in debt maturities, interest rate profile and amount.
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Foreign Currency Exchange Rate Risk
A hypothetical 10 percent adverse change in the levels of foreign currency exchange rates relative to the U.S. dollar, with all other variables held constant, would result in a decrease in the fair value of our financial instruments of approximately $1.4 billion at December 31, 2022 and 2021. The theoretical changes are primarily driven by changes in foreign currency activities related to long-term debt and derivatives.
Financing Risks
See the “Description of Business” on page 15 for a discussion of the financing risks associated with the Financing business and management’s actions to mitigate such risks.
FY 2021 10-K MD&A
SEC filing source: 0001558370-22-001584.
Management Discussion
International Business Machines Corporation and Subsidiary Companies
OVERVIEW
The financial section of the International Business Machines Corporation (IBM or the company) 2021 Annual Report includes the Management Discussion, the Consolidated Financial Statements and the Notes to Consolidated Financial Statements. This Overview is designed to provide the reader with some perspective regarding the information contained in the financial section.
Organization of Information
| Column 1 | Column 2 |
|---|---|
| • | The Management Discussion is designed to provide readers with an overview of the business and a narrative on our financial results and certain factors that may affect our future prospects from the perspective of management. The “Management Discussion Snapshot” presents an overview of the key performance drivers in 2021. |
| Column 1 | Column 2 |
|---|---|
| • | On November 3, 2021, the company completed the previously announced separation of its managed infrastructure services unit into a new public company with the distribution of 80.1 percent of the outstanding common stock of Kyndryl Holdings, Inc. (Kyndryl) to IBM stockholders on a pro rata basis. To effect the separation, IBM stockholders received one share of Kyndryl common stock for every five shares of IBM common stock held at the close of business on October 25, 2021, the record date for the distribution. The company retained 19.9 percent of the shares of Kyndryl common stock immediately following the separation with the intent to dispose of such shares within twelve months after the distribution. The company accounts for the retained Kyndryl common stock as a fair value investment included within prepaid expenses and other current assets in the Consolidated Balance Sheet with subsequent fair value changes included in other (income) and expense in the Consolidated Income Statement. |
| Column 1 | Column 2 |
|---|---|
| • | The accounting requirements for reporting the separation of Kyndryl as a discontinued operation were met when the separation was completed. Accordingly, the historical results of Kyndryl are presented as discontinued operations and, as such, have been excluded from continuing operations and segment results for all periods presented. Refer to note C, “Separation of Kyndryl,” for additional information. |
| Column 1 | Column 2 |
|---|---|
| • | Beginning with the “Year in Review,” the Management Discussion contains the results of operations for each reportable segment of the business, a discussion of our financial position recast to reflect the separation of Kyndryl and a discussion of cash flows as reflected in the Consolidated Statement of Cash Flows. Other key sections within the Management Discussion include: “Looking Forward” and “Liquidity and Capital Resources,” the latter of which includes a description of management’s definition and use of free cash flow. |
| Column 1 | Column 2 |
|---|---|
| • | The Consolidated Financial Statements provide an overview of income and cash flow performance and financial position. |
| Column 1 | Column 2 |
|---|---|
| • | The Notes follow the Consolidated Financial Statements. Among other items, the Notes contain our accounting policies, information on the separation of Kyndryl, revenue information, acquisitions and divestitures, certain commitments and contingencies and retirement-related plans information. |
| Column 1 | Column 2 |
|---|---|
| • | Effective immediately prior to the separation of Kyndryl, the company made a number of changes to its organizational structure and management system. These changes impacted the company’s reportable segments beginning in the fourth quarter of 2021 but did not impact the company’s Consolidated Financial Statements. Refer to note E, “Segments,” for additional information on the company’s reportable segments. The segments presented in this Annual Report are reported on a comparable basis for all periods. |
| Column 1 | Column 2 |
|---|---|
| • | On July 9, 2019, IBM acquired 100 percent of the outstanding shares of Red Hat, Inc. (Red Hat). Red Hat is reported within the Software segment, in Hybrid Platform & Solutions. Refer to note F, “Acquisitions & Divestitures,” for additional information. |
| Column 1 | Column 2 |
|---|---|
| • | The references to “adjusted for currency” or “at constant currency” in the Management Discussion do not include operational impacts that could result from fluctuations in foreign currency rates. When we refer to growth rates at constant currency or adjust such growth rates for currency, it is done so that certain financial results can be viewed without the impact of fluctuations in foreign currency exchange rates, thereby facilitating period-to-period comparisons of business performance. Financial results adjusted for currency are calculated by translating current period activity in local currency using the comparable prior-year period’s currency conversion rate. This approach is used for countries where the functional currency is the local currency. Generally, when the dollar either strengthens or weakens against other currencies, the growth at constant currency rates or adjusting for currency will be higher or lower than growth reported at actual exchange rates. See “Currency Rate Fluctuations” for additional information. |
| Column 1 | Column 2 |
|---|---|
| • | To provide useful decision-making information for management and shareholders, the company defines and measures hybrid cloud revenue as end-to-end cloud capabilities within hybrid cloud environments, which includes technology (software and hardware), services and solutions to enable clients to implement cloud solutions across public, private and multi-clouds. The definition of hybrid cloud revenue is consistent with the prior methodology for cloud revenue historically presented. This spans across IBM’s Consulting, Software and Infrastructure segments. Examples include (but are not limited to) Red Hat Enterprise Linux (RHEL), Red Hat OpenShift, Cloud Paks, as-a-service offerings, service engagements related to cloud deployment of technology and applications, and infrastructure used in cloud deployments. |
| Column 1 | Column 2 |
|---|---|
| • | Within the financial statements and tables in this Annual Report, certain columns and rows may not add due to the use of rounded numbers for disclosure purposes. Percentages reported are calculated from the underlying whole-dollar numbers. |
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Operating (non-GAAP) Earnings
In an effort to provide better transparency into the operational results of the business, supplementally, management separates business results into operating and non-operating categories. Operating earnings from continuing operations is a non-GAAP measure that excludes the effects of certain acquisition-related charges, intangible asset amortization, expense resulting from basis differences on equity method investments, retirement-related costs, certain impacts from the Kyndryl separation and related tax effects. Due to the unique, non-recurring nature of the enactment of the U.S. Tax Cuts and Jobs Act (U.S. tax reform), management characterizes the one-time provisional charge recorded in the fourth quarter of 2017 and adjustments to that charge as non-operating. Adjustments include true-ups, accounting elections and any changes to regulations, laws, audit adjustments, etc. that affect the recorded one-time charge. Management also characterizes direct and incremental charges incurred related to the Kyndryl separation as non-operating given their unique and non-recurring nature. These charges include applicable employee awards and tax impacts related to the separation. Given its unique and temporary nature, management has also characterized the unrealized gain on Kyndryl common stock recorded in other (income) and expense in the Consolidated Income Statement as non-operating. The gain reflects fair value changes in the shares that were retained by the company immediately following the separation, with the intent to dispose of such shares within twelve months after the distribution. For acquisitions, operating (non-GAAP) earnings exclude the amortization of purchased intangible assets and acquisition-related charges such as in-process research and development, transaction costs, applicable retention, restructuring and related expenses, tax charges related to acquisition integration and pre-closing charges, such as financing costs. These charges are excluded as they may be inconsistent in amount and timing from period to period and are significantly impacted by the size, type and frequency of the company’s acquisitions. All other spending for acquired companies is included in both earnings from continuing operations and in operating (non-GAAP) earnings. Throughout the Management Discussion, the impact of acquisitions over the prior 12-month period may be a driver of higher expense year to year. For retirement-related costs, management characterizes certain items as operating and others as non-operating, consistent with GAAP. We include defined benefit plan and nonpension postretirement benefit plan service costs, multi-employer plan costs and the cost of defined contribution plans in operating earnings. Non-operating retirement-related costs include defined benefit plan and nonpension postretirement benefit plan amortization of prior service costs, interest cost, expected return on plan assets, amortized actuarial gains/losses, the impacts of any plan curtailments/settlements and pension insolvency costs and other costs. Non-operating retirement-related costs are primarily related to changes in pension plan assets and liabilities which are tied to financial market performance, and the company considers these costs to be outside of the operational performance of the business.
Overall, management believes that supplementally providing investors with a view of operating earnings as described above provides increased transparency and clarity into both the operational results of the business and the performance of the company’s pension plans; improves visibility to management decisions and their impacts on operational performance; enables better comparison to peer companies; and allows the company to provide a long-term strategic view of the business going forward. In addition, these non-GAAP measures provide a perspective consistent with areas of interest we routinely receive from investors and analysts. Our reportable segment financial results reflect pre-tax operating earnings from continuing operations, consistent with our management and measurement system.
FORWARD-LOOKING AND CAUTIONARY STATEMENTS
Certain statements contained in this Annual Report may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. Any forward-looking statement in this Annual Report speaks only as of the date on which it is made; IBM assumes no obligation to update or revise any such statements except as required by law. Forward-looking statements are based on IBM’s current assumptions regarding future business and financial performance; these statements, by their nature, address matters that are uncertain to different degrees. Forward-looking statements involve a number of risks, uncertainties and other factors that could cause actual results to be materially different, as discussed more fully elsewhere in this Annual Report and in the company’s filings with the Securities and Exchange Commission (SEC), including IBM’s 2021 Form 10-K filed on February 22, 2022.
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MANAGEMENT DISCUSSION SNAPSHOT
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ and shares in millions except per share amounts) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/Margin | |
| For year ended December 31: | 2021 | 2020 | Change | | |||||
| Revenue | $ | 57,350 | $ | 55,179 | 3.9 | %* | |||
| Gross profit margin | | | 54.9 | % | | 55.9 | % | (1.0) | pts. |
| Total expense and other (income) | $ | 26,649 | | $ | 28,293 | ** | (5.8) | % | |
| Income from continuing operations before income taxes | $ | 4,837 | | $ | 2,572 | ** | 88.0 | % | |
| Provision for/(benefit from) income taxes from continuing operations | $ | 124 | $ | (1,360) | | NM | | ||
| Income from continuing operations | $ | 4,712 | | $ | 3,932 | ** | 19.8 | % | |
| Income from continuing operations margin | | | 8.2 | % | | 7.1 | % | 1.1 | pts. |
| Income from discontinued operations, net of tax | | $ | 1,030 | | $ | 1,658 | È | (37.9) | % |
| Net income | $ | 5,743 | | $ | 5,590 | | 2.7 | % | |
| Earnings per share from continuing operations–assuming dilution | $ | 5.21 | | $ | 4.38 | ** | 18.9 | % | |
| Consolidated earnings per share–assuming dilution | $ | 6.35 | | $ | 6.23 | | 1.9 | % | |
| Weighted-average shares outstanding–assuming dilution | | | 904.6 | | | 896.6 | 0.9 | % | |
| AssetsÈÈ | $ | 132,001 | $ | 155,971 | (15.4) | % | |||
| LiabilitiesÈÈ | $ | 113,005 | $ | 135,244 | (16.4) | % | |||
| EquityÈÈ | $ | 18,996 | $ | 20,727 | (8.4) | % | |||
| | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | 2.7 percent adjusted for currency. |
| Column 1 | Column 2 |
|---|---|
| ** | Includes a $1.5 billion pre-tax charge for structural actions in the fourth quarter resulting in an impact to diluted earnings per share from continuing operations of ($1.33). |
| Column 1 | Column 2 |
|---|---|
| È | Includes a $0.6 billion pre-tax charge for structural actions in the fourth quarter resulting in an impact to diluted earnings per share from discontinued operations of ($0.51). |
| Column 1 | Column 2 |
|---|---|
| ÈÈ | At December 31. Discontinued operations are included in 2020 balances. |
NM–Not meaningful
The following table provides the company’s operating (non-GAAP) earnings for 2021 and 2020. See page 29 for additional information.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions except per share amounts) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| For year ended December 31: | 2021 | 2020 | Percent Change | | |||||
| Net income as reported | $ | 5,743 | | $ | 5,590 | | 2.7 | % | |
| Income from discontinued operations, net of tax | | | 1,030 | | | 1,658 | * | (37.9) | |
| Income from continuing operations | $ | 4,712 | | $ | 3,932 | ** | 19.8 | % | |
| Non-operating adjustments (net of tax) | | | | | | | | | |
| Acquisition-related charges | | | 1,424 | | | 1,434 | (0.7) | | |
| Non-operating retirement-related costs/(income) | | | 1,031 | | | 864 | 19.3 | | |
| U.S. tax reform impacts | | | 89 | | | (110) | NM | | |
| Kyndryl-related impacts | | | (81) | | | — | NM | | |
| Operating (non-GAAP) earnings | $ | 7,174 | | $ | 6,120 | ** | 17.2 | % | |
| Diluted operating (non-GAAP) earnings per share | $ | 7.93 | | $ | 6.82 | ** | 16.3 | % | |
| | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Includes a $0.6 billion pre-tax charge for structural actions in the fourth quarter. |
** Includes a $1.5 billion pre-tax charge for structural actions in the fourth quarter resulting in an impact to diluted operating (non-GAAP) earnings per share of ($1.33).
NM–Not meaningful
Separation of Kyndryl
On November 3, 2021, IBM took an important step in advancing its focus on hybrid cloud and Artificial Intelligence (AI) with the separation of its managed infrastructure services unit into a new public company, Kyndryl. The separation of Kyndryl creates two industry-leading companies, which will continue to have a strong commercial relationship. Both IBM and Kyndryl have increased clarity and ability to focus on their respective operating and financial models, including capital deployment, investment strategies, and investment grade capital structures. The separation enables greater freedom of action to partner and capture new opportunities. The outcome of all of these actions will be increased value for clients and investors.
Global Pandemic
On March 11, 2020, the World Health Organization (WHO) declared the novel coronavirus (COVID-19) a global pandemic which resulted in significant governmental measures being initiated around the globe to slow down and control the spread of the virus. As we managed through the second year of the pandemic, the health of IBM employees, our clients, business partners and community remains our primary focus. We are actively engaged to ensure our plans continue to be aligned with recommendations of the WHO, the U.S. Centers for Disease Control and Prevention and governmental regulations.
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The continued environment of uncertainty has only reinforced the need for clients to modernize their businesses to succeed in this new normal, with hybrid cloud and AI at the core of their digital transformations. Across industries, clients are using technology as a source of competitive advantage. We are enabling clients’ transformations by embedding technology at the core of their businesses. Among other things, for example, we are leveraging our hybrid cloud and AI capabilities to help clients reimagine critical workflows, at scale, and modernize applications to increase agility, drive innovation and create operational efficiencies. We are also applying data analytics and automation to mitigate friction in their supply chains and automate business tasks.
The spending environment continued to improve throughout the year despite additional waves of the pandemic. From an industry standpoint, we have seen meaningful improvement in areas most affected by the pandemic such as travel, transportation, automotive and industrial products as well as retail and consumer packaged goods. IBM continues to be well positioned to support our clients to emerge even stronger.
Financial Performance Summary
In 2021, we reported $57.4 billion in revenue, income from continuing operations of $4.7 billion and operating (non-GAAP) earnings of $7.2 billion. Diluted earnings per share from continuing operations was $5.21 as reported and $7.93 on an operating (non-GAAP) basis. On a consolidated basis, we generated $12.8 billion in cash from operations and $6.5 billion in free cash flow, which includes 10 months of Kyndryl operations, cash impacts from the structural actions initiated in the fourth quarter of 2020 and Kyndryl separation-related charges, and delivered shareholder returns of $5.9 billion in dividends. These results reflect progress in our key growth areas resulting from the strong client demand we see in the marketplace for our technology and consulting. We continue to increase investments in skills, innovation and our ecosystem, and our balance sheet continues to provide us with the flexibility to support our business needs.
Total revenue grew 3.9 percent as reported and 3 percent adjusted for currency compared to the prior year with increases in our key growth areas of software and consulting. Year-to-year performance also included a benefit from incremental revenue from our new commercial relationship with Kyndryl beginning in the fourth quarter of 2021, which represented approximately 1 point of our full-year revenue growth. Software revenue increased 5.3 percent as reported and 4 percent adjusted for currency, including approximately 2 points of growth from fourth-quarter sales to Kyndryl. Hybrid Platform & Solutions grew 8.8 percent as reported (8 percent adjusted for currency), led by strong double-digit growth in Red Hat. Transaction Processing declined 3.3 percent as reported (4 percent adjusted for currency) as clients continued their preference for operating expenses over capital expenditures. Consulting revenue increased 9.8 percent as reported and 8 percent adjusted for currency with growth across all three business areas. Infrastructure revenue decreased 2.4 percent year to year as reported and 3 percent adjusted for currency, with the overall decline in revenue reflecting our product cycle dynamics. This performance also includes approximately 1 point of growth from fourth-quarter sales to Kyndryl. Across the segments, total hybrid cloud revenue of $20.2 billion in 2021 grew 20 percent as reported and 19 percent adjusted for currency.
From a geographic perspective, Americas revenue grew 4.4 percent year to year as reported (4 percent adjusted for currency). Europe/Middle East/Africa (EMEA) increased 4.1 percent (1 percent adjusted for currency). Asia Pacific grew 2.8 percent (3 percent adjusted for currency).
The gross margin of 54.9 percent decreased 1.0 point year to year, however, gross profit dollars increased 2.0 percent compared to the prior year. Overall, gross margin was impacted by the significant investments we are making to drive our hybrid cloud and AI strategy as well as our product cycle dynamics. The operating (non-GAAP) gross margin of 56.2 percent decreased 1.1 points versus the prior year.
Total expense and other (income) decreased 5.8 percent in 2021 versus the prior year primarily driven by a $1.9 billion (7 points) decrease in charges for workforce rebalancing and a benefit from expected credit loss expense in the current year compared to a provision in the prior year, partially offset by higher non-operating retirement-related costs and the effects of currency. Our expense dynamics reflect a higher level of investment in innovation, skills and our ecosystem, both organically and through acquisitions, as we execute our hybrid cloud and AI strategy. We are aggressively hiring and scaling resources to better serve clients, while increasing our research spend to deliver innovation in AI, hybrid cloud and emerging areas such as quantum and we are expanding our ecosystem. Total operating (non-GAAP) expense and other (income) decreased 6.8 percent year to year, driven primarily by the same factors excluding the higher non-operating retirement-related costs.
Pre-tax income from continuing operations of $4.8 billion increased 88.0 percent and the pre-tax margin was 8.4 percent, an increase of 3.8 points versus 2020, primarily due to the higher workforce rebalancing charges in 2020. The continuing operations effective tax rate for 2021 was 2.6 percent compared to (52.9) percent in 2020. The current year effective tax rate was primarily driven by tax benefits related to audit settlements in multiple jurisdictions. The prior-year effective tax rate was primarily driven by a net tax benefit of $0.9 billion related to an intra-entity sale of certain of the company’s intellectual property (IP) in the first quarter of 2020, and a benefit of $0.2 billion related to a foreign tax law change. Net income from continuing operations of $4.7 billion increased 19.8 percent and the net income from continuing operations margin was 8.2 percent, up 1.1 points year to year. Operating (non-GAAP) pre-tax
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income from continuing operations of $7.9 billion increased 43.6 percent year to year and the operating (non-GAAP) pre-tax margin from continuing operations increased 3.8 points to 13.7 percent, reflecting the lower workforce rebalancing charges in the current year. The operating (non-GAAP) effective tax rate for 2021 was 9.0 percent compared to (11.5) percent in 2020. The prior year operating (non-GAAP) benefit from income taxes was primarily driven by the net tax benefit from the intra-entity IP sale. Operating (non-GAAP) income from continuing operations of $7.2 billion increased 17.2 percent and the operating (non-GAAP) income margin from continuing operations of 12.5 percent was up 1.4 points year to year.
Diluted earnings per share from continuing operations of $5.21 in 2021 increased 18.9 percent and operating (non-GAAP) diluted earnings per share of $7.93 increased 16.3 percent versus 2020, with the prior year including a ($1.33) impact from the fourth-quarter structural actions on both an as reported and operating (non-GAAP) basis.
Our balance sheet is presented on a consolidated basis, with the December 31, 2020 balance sheet reclassified to provide line items on a continuing operations basis and separately provide current and noncurrent assets and liabilities for Kyndryl discontinued operations. In order to present a meaningful year-to-year comparison, the amounts presented below exclude assets and liabilities of discontinued operations.
At December 31, 2021, the balance sheet remained strong with the flexibility to support and invest in the business needs. Cash and cash equivalents, restricted cash and marketable securities at year end were $7.6 billion, a decrease of $6.7 billion from December 31, 2020. During 2021, we continued to de-lever our debt, invest in acquisitions and provide a growing dividend to shareholders. We have reduced total debt by $9.6 billion from prior year end and $21.3 billion since the second quarter of 2019 (immediately preceding the Red Hat transaction).
Total assets, excluding discontinued operations, decreased $8.2 billion (decreased $5.1 billion adjusted for currency) from December 31, 2020 primarily driven by:
| Column 1 | Column 2 |
|---|---|
| • | A decrease of $6.7 billion ($6.5 billion adjusted for currency) in cash and cash equivalents, restricted cash and marketable securities due to debt paydown, investments in acquisitions and dividend payments; |
| Column 1 | Column 2 |
|---|---|
| • | A decline in receivables of $3.5 billion ($2.8 billion adjusted for currency) primarily due to sales of financing receivables and volumes decline; and |
| Column 1 | Column 2 |
|---|---|
| • | A decrease in deferred taxes of $1.0 billion ($0.7 billion adjusted for currency) primarily due to pension plan remeasurements, foreign audit settlements and realization of deferred tax assets in foreign jurisdictions; partially offset by |
| Column 1 | Column 2 |
|---|---|
| • | An increase in prepaid pension assets of $2.3 billion ($2.4 billion adjusted for currency) driven by plan remeasurements and higher returns on plan assets; and |
| Column 1 | Column 2 |
|---|---|
| • | An increase of $1.4 billion ($1.5 billion adjusted for currency) in prepaid expenses and other current assets primarily due to our investment in Kyndryl and an increase in derivative assets. |
Total liabilities, excluding discontinued operations, decreased $15.1 billion (decreased $10.9 billion adjusted for currency) from December 31, 2020 primarily driven by:
| Column 1 | Column 2 |
|---|---|
| • | A decrease in total debt of $9.6 billion ($8.4 billion adjusted for currency) primarily driven by debt maturities and early retirements; |
| Column 1 | Column 2 |
|---|---|
| • | A decrease in retirement and nonpension postretirement benefit obligations of $2.7 billion ($1.9 billion adjusted for currency) mainly driven by plan remeasurements; and |
| Column 1 | Column 2 |
|---|---|
| • | A decrease in other accrued expenses and liabilities of $1.7 billion ($1.2 billion adjusted for currency) primarily due to payments for workforce rebalancing actions. |
Total equity of $19.0 billion decreased $1.7 billion from December 31, 2020 as a result of:
| Column 1 | Column 2 |
|---|---|
| • | A decrease of $7.2 billion related to the separation of Kyndryl; and |
| Column 1 | Column 2 |
|---|---|
| • | Dividends paid of $5.9 billion; partially offset by |
| Column 1 | Column 2 |
|---|---|
| • | Net income of $5.7 billion; and |
| Column 1 | Column 2 |
|---|---|
| • | A decrease in accumulated other comprehensive losses of $4.8 billion. |
Our cash flows from operating, investing and financing activities, as reflected in the Consolidated Statement of Cash Flows, include the cash flows of discontinued operations. For 2021, they included 10 months of Kyndryl operations versus a full year of Kyndryl in 2020.
On a consolidated basis, cash provided by operating activities was $12.8 billion in 2021, a decrease of $5.4 billion compared to 2020, driven primarily by a decrease in cash provided by receivables ($3.9 billion) and a decrease in payroll tax and value-added tax payment
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liabilities ($1.0 billion) due to payments in the current year for tax relief provided under the U.S. CARES Act and other non-U.S. government assistance programs in 2020.
Net cash used in investing activities of $6.0 billion increased $2.9 billion compared to the prior year, primarily driven by an increase in net cash used for acquisitions ($3.0 billion).
Financing activities were a net use of cash of $13.4 billion in 2021 compared to $9.7 billion in 2020. The year-to-year increase of $3.6 billion was driven by a decrease in net cash provided from debt transactions ($4.4 billion), partially offset by an increase in cash provided of $0.9 billion due to the Kyndryl distribution to IBM at separation.
DESCRIPTION OF BUSINESS
Please refer to IBM’s Annual Report on Form 10-K filed with the SEC on February 22, 2022, for Item 1A. entitled “Risk Factors.”
IBM is addressing the hybrid cloud and AI opportunity with a platform-centric approach, focused on providing two primary sources of client value – technology and business expertise. We provide integrated solutions and products that leverage: data, information technology, deep expertise in industries and business processes, with trust and security and a broad ecosystem of partners and alliances. Our hybrid cloud platform and AI technology and services capabilities support clients’ digital transformations and help them engage with their customers and employees in new ways. These solutions draw from an industry-leading portfolio of capabilities in software, consulting services, and a deep incumbency in mission-critical systems, all bolstered by one of the world’s leading research organizations.
IBM Strategy
Our strategy is focused on helping clients leverage the power of hybrid cloud and Artificial Intelligence (AI). In 2021, we took an important step with the spin-off of our managed infrastructure services business, now known as Kyndryl. Our strategy resonates with clients, who must continually innovate and redefine their businesses with technology. Our flexible, secure, and open hybrid cloud platform accelerates clients’ outcomes, differentiates the company, and drives a multiplier effect across our software, consulting, and infrastructure businesses as well as to a broad ecosystem of partners. Our strategy positions IBM for accelerated growth today, while preparing the company for the opportunities of the future.
Accelerating Digital Transformation
A new era of rapid change and disruption is underway. The need for digital transformation has dramatically accelerated due to the pandemic and extends through the core mission-critical business processes of almost all large enterprises. Successful digital transformations face major obstacles: (1) managing increased complexity, as large enterprises use multiple heterogeneous IT environments and clouds, (2) deriving value from an explosion of available data, projected by analysts to grow up to three-fold in the next three years, (3) guaranteeing competitive operations, in the context of disruptive changes and worker shortages, (4) addressing the increase of malicious security breaches and rising cost of cybercrime, and (5) successfully meeting those challenges together with a cohesive end-to-end sustainable execution.
To address these obstacles, enterprises want technology that provides flexibility with open-source across heterogeneous environments – an approach known as hybrid cloud. We have demonstrated that such an approach creates 2.5 times more value for enterprises than a public cloud-only one. Open-source technologies, such as Linux, containers, and Kubernetes, are essential to hybrid cloud, as they harness the power of millions of developers to accelerate the speed of innovation. 85 percent of organizations expect to use Linux containers by 2025. Additionally, AI continues to expand as a key technology to unlock value, with more than 80 percent of enterprises agreeing that intelligent automation can improve business results. As AI for production scales, enterprises and governments focus on ensuring AI models are unbiased and trustworthy.
A Differentiated Architecture for Business Innovation
The evolution we see in the market confirms the strategic changes executed by IBM to deliver on a hybrid cloud and AI strategy, creating sustained value for our clients. Our differentiation derives from a flexible, secure, open hybrid cloud platform, the comprehensive set of assets it impacts, and our ability to combine them to scale up solutions for enterprise digital transformation and mission-critical systems.
Our value proposition builds on five core capabilities, addressing our clients’ hybrid cloud and AI needs: (1) Build and modernize for the hybrid cloud, to develop and operate with speed, consistency and agility, (2) Create data-driven business insights regardless of where data lives and while maintaining enterprise grade data governance, privacy and trust, (3) Automate the end-to-end enterprise processes, for effectiveness and efficiency with AI driven decision-making, (4) Secure everywhere, with consistent governance and compliance across environments, and (5) Bring it together by transforming our clients’ businesses and processes into sustainable best-in-class industry practices.
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Our full technology stack helps us to meet clients wherever they are in digital transformation, and we offer the consulting expertise to help guide and implement the best solutions for that journey. Our rapidly growing ecosystem of cloud, ISVs, hardware, network, and services partners enhance the client experience and drive the value and innovation that can be derived from IBM open-source technologies.
Our hybrid cloud approach is platform-centric, with Linux, containers, and Kubernetes as the architectural foundation. Platforms provide compelling economics: every $1 of platform spend on average drives $3 to $5 of software revenue, $6 to $8 of services and $1 to $2 of enterprise infrastructure. The multiplier effect of our technology stack creates more value for IBM and our growing ecosystem of partners. The hybrid cloud market alone represents a $1 trillion market, out of which (1) Red Hat Hybrid cloud platforms and IBM Software address a $450 billion market opportunity, (2) IBM Consulting, a $300 billion market opportunity, and (3) IBM Infrastructure, a $230 billion market opportunity.
To capture this hybrid cloud market opportunity, we are prioritizing our investment in offerings aligned to our stated strategy such as Red Hat OpenShift and RHEL, IBM Cloud Paks, related IBM Consulting practices and IBM Infrastructure. We have purposefully embedded our hybrid cloud open platform with our other offerings, to accelerate innovation and amplify impact in our clients’ environment. We have also fostered our ESG initiatives, as the world continues to move toward a more circular economy, a priority for our stakeholder groups and a growing business opportunity for IBM. In 2021, we targeted 2030 for reaching net zero greenhouse gas emissions, and we launched new AI-enabled solutions such as the IBM Environmental Intelligent Suite, to make our clients more sustainable over time.
In addition to our organic investments in R&D, we have been aggressive in inorganic investments in critical hybrid cloud and sustainability software assets, such as Instana, Turbonomic and Envizi. In Consulting, we have also been aggressive acquiring the expertise our clients demand to support their digital innovation including 7Summits, Taos, BoxBoat Technologies and BlueTab Solutions. We successfully completed 15 acquisitions in 2021.
IBM Software solutions amplify the growth and value of our hybrid cloud platform into the software stack with four critical technology capabilities – (1) “Modernize” from legacy to hybrid cloud architecture, (2) Create “data-driven” business insights from distributed data linked via a hybrid data fabric powered by an automated governance, (3) “Automate” end-to-end processes running across IT and business environments, (4) “Secure” together multiple environments, applications and data. Our capabilities are delivered through Cloud Paks that are pre-integrated, pre-certified, AI-powered containerized software packages and are optimized for Red Hat OpenShift. Of the Fortune 500, 40 percent have purchased IBM Cloud Paks, and two-thirds use IBM Security, while increasingly leveraging our expanding software subscription and as-a-service models. We deeply infuse Artificial Intelligence across our Software portfolio, and we are advancing trustworthy AI with a multidisciplinary approach through the IBM AI Ethics board. In 2021, we added new natural language processing enhancements to Watson Discovery. We are combining and integrating products such as Turbonomic, Instana and Watson AIOps to offer a complete set of AI-powered automation software.
Red Hat, reported in our Software segment, is the leading hybrid cloud software platform, and the only one that is fully integrated and open source, with built-in development, security, and operations features. More than 94 percent of the Fortune 500 use Red Hat products and solutions. Red Hat takes advantage of a broad ecosystem of partners and of millions of developers to accelerate innovation. Leveraging the power of Kubernetes and containers, OpenShift creates the foundation that allows our clients to manage
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siloed, multi-cloud, edge, and legacy infrastructure as a single platform. These capabilities are a clear differentiator, enabling our clients to “write once, deploy anywhere” for their hybrid architecture. We are seeing strong momentum, with more than 3,800 clients using our hybrid cloud platform, adding 1,000 clients in 2021. Red Hat OpenShift is recognized as a leader and clear choice for container platform, with more than 40 percent market share in 2021. We are continually investing in Red Hat OpenShift, RHEL and Ansible to extend our technology leadership, while combining the Red Hat platform with IBM’s incumbency, scale, and reach.
IBM Consulting, with 150,000+ professionals in over 150+ countries, helps clients design their digital transformation, build open hybrid cloud architectures, orchestrate applications across environments, and optimize key workflows and business processes. 100 percent of top ten companies in financial services, telecoms, public sector, automotive and healthcare are clients. IBM Consulting has more Red Hat OpenShift certified experts than any of our competition and drove about 700 Red Hat engagements in 2021. IBM Consulting has re-designed its services practices to foster adoption of our hybrid cloud platform and has built or migrated hybrid cloud applications for more than 500 clients. IBM Consulting works with our hybrid cloud and AI ecosystem partners and developers to create the custom solutions that realize digital transformation for clients worldwide, across industries. IBM Consulting also captures growth by investing in advanced practices with AWS, Azure, and major ISVs, such as Adobe, Oracle, SAP and Salesforce.
IBM Infrastructure is the foundation of our hybrid cloud stack, and closely integrates the Red Hat solutions. Our clients are using a combination of public and private cloud infrastructure to keep their mission-critical data and workloads secure, and we continue to be at the heart of mission-critical enterprise workloads. For example, 90 percent of the top 50 banks run on IBM Z, our Mainframe solution. IBM Z delivers security, privacy, and resiliency at scale in a hybrid cloud environment – including running OpenShift to extend the hybrid cloud value proposition. Power, Storage, and IBM Cloud enhance how clients consume, manage, and operate as they take full advantage of our hybrid cloud capabilities for critical workloads. As a result, 94 percent of the Fortune 50 use IBM Cloud.
IBM Research continues to invest in the most promising future technologies with critical impact on clients’ hybrid cloud and AI transformations with confidential computing, trusted AI, neuro-symbolic AI, and sustainability. IBM Quantum fosters next generation computing by (1) delivering the industry leading as-a-Service and software development platform, Qiskit, (2) enabling quantum workflows in existing software such as Watson Studio and (3) providing consulting and technical services as clients and partners adopt quantum computing. In 2021, we unveiled Eagle, a 127-qubit quantum processor. This is the first quantum chip that breaks the 100-qubit barrier and represents a key milestone on our path towards building a 1,000-qubit processor in 2023. Today, more than 380,000 registered users have run over 1.2 trillion hardware quantum circuits. We are committed to accelerating and scaling quantum computing by partnering with industries and fostering a growing ecosystem. The IBM Quantum Network has grown to more than 175 members, including universities, banks, auto companies, telcos, and a wide array of companies from other industries.
Expanding Client Engagements and Our Ecosystem
During 2021, we increased our focus, agility, and client-centric culture. We evolved the way we go to market with our two sales groups – Technology and Consulting. We are scaling technical engagement with clients through significant expansion of experiential selling, client engineering, customer success managers and technical sales talent to help our clients achieve their goals with hybrid cloud and AI.
In parallel, we have accelerated the expansion of our ecosystem as an essential vehicle of our market footprint and growth. We are proactively partnering with a broad variety of companies including hyperscalers, service providers, global system integrators, Software/SaaS vendors and hardware vendors. These partners embed our hybrid cloud platform in their own offerings, integrate it in their services and/or resell it as a channel. We are investing $1 billion in our ecosystem to ensure that our partners have the resources they need to develop software and build their businesses on our platform. Additionally, we have established a strategic partnership with Kyndryl combining IBM incumbency in applications integration with Kyndryl incumbency in managed infrastructure.
2021 was a milestone year for IBM’s Hybrid Cloud and AI strategy. We have positioned our business to capture growth opportunities and to fulfill IBM’s purpose to be the catalyst that makes the world work better.
Business Segments and Capabilities
IBM operates in more than 175 countries around the world. Our platform-centric hybrid cloud and AI strategy is realized through our operations and consist of four business segments: Software, Consulting, Infrastructure and Financing.
Software
Software brings together our hybrid cloud platform and our software solutions, optimized for that platform, to help clients become more data-driven, and to automate, secure and modernize their environments. It includes all software, except operating system software reported in the Infrastructure segment.
Software comprises two business areas – Hybrid Platform & Solutions and Transaction Processing, which have the following capabilities:
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Hybrid Platform & Solutions: includes software, infused with AI, to help clients operate, manage, and optimize their IT resources and business processes within hybrid, multi-cloud environments. It includes the following:
Red Hat: provides enterprise open-source solutions, for hybrid, multi-cloud environments, which includes Red Hat Enterprise Linux (RHEL), OpenShift, our hybrid cloud platform, as well as Ansible.
Automation: optimizes processes from business workflows to IT operations with AI-powered automation. Automation includes software for business automation, AIOps and management, integration, and application servers.
Data & AI: accelerates data-driven agendas by infusing AI throughout the enterprise, empowering intelligent decision making. The portfolio includes capabilities that simplify self-service data consumption through a data fabric, optimize customer care operations and make better predictions through business analytics. Data & AI capabilities facilitate how businesses collaborate with each other, and enable intelligent management of enterprise assets and supply chains with environmental intelligence and the world’s most accurate weather forecast data to build more resilient, sustainable operations.
Security: creates a risk-aware, secure business by gaining real-time threat insights, orchestrating actions and automating responses across all touchpoints. Security includes software and services for threat, data and identity.
Transaction Processing: the software that supports clients’ mission-critical, on-premise workloads in industries such as banking, airlines and retail. This includes transaction processing software such as Customer Information Control System and storage software, as well as the analytics and integration software running on IBM operating systems such as DB2 and WebSphere running on z/OS.
Consulting
Consulting provides deep industry expertise and market-leading capabilities in business transformation and technology implementation. Consulting designs and builds open, hybrid cloud architectures and optimizes key workflows and business processes with IBM and ecosystem partner technologies. Consulting uses its IBM Garage method to convene experts to co-create business products and solutions together with clients to accelerate their digital transformations.
Consulting comprises three business areas – Business Transformation, Technology Consulting and Application Operations, which have the following capabilities:
Business Transformation: provides services that enable clients to apply technologies at scale to transform key workflows, processes and domains end-to-end, including strategy, business process design and operations, data and analytics, and system integration. These services deploy AI in business processes to exploit the value of data and include a full ecosystem of partners alongside IBM technology, including strategic partnerships with Adobe, Oracle, SAP and Salesforce, among others.
Technology Consulting: helps clients architect and implement cloud platforms and strategies to transform the enterprise experience and enable innovation, including application modernization for hybrid cloud with Red Hat OpenShift.
Application Operations: focuses on application and cloud platform services required to operationalize and run cloud platforms. It facilitates clients’ efforts to manage, optimize, and orchestrate application and data workloads across environments through both custom applications and ISV/ERP packages.
Infrastructure
Infrastructure provides trusted, agile, and secure solutions for hybrid cloud, and is the foundation of the hybrid cloud stack. Infrastructure is optimized for infusing AI into mission-critical transactions and tightly integrated with IBM Software including Red Hat for accelerated hybrid cloud benefits. Infrastructure also includes remanufacturing and remarketing of used equipment with a focus on sustainable recovery services.
Infrastructure comprises two business areas – Hybrid Infrastructure and Infrastructure Support, which have the following capabilities:
Hybrid Infrastructure: provides clients with innovative infrastructure platforms to help meet the new requirements of hybrid multi-cloud and enterprise AI workloads leveraging flexible and as-a-service consumption models. Hybrid Infrastructure includes IBM Z and Distributed Infrastructure.
IBM Z: the premier transaction processing platform with leading security, resilience and scale. It includes IBM Z and LinuxONE, with a range of high-performance systems designed to address computing capacity, security and performance needs of businesses. IBM Z operating system software environments include z/OS, a security-rich, high-performance enterprise operating system, as well as Linux and other platforms that are enabled with enterprise AI and are hybrid cloud ready.
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Distributed Infrastructure: the portfolio is uniquely positioned for hybrid cloud, meeting client demands for scalability, security and capacity. Distributed Infrastructure includes Power, Storage, and IBM Cloud Infrastructure-as-a-Service (IaaS). Power consists of high-performance servers, designed and engineered for big data and AI-enabled workloads and are optimized for hybrid cloud and Linux. The Storage portfolio consists of a broad range of storage hardware and software-defined offerings, including Z-attach and distributed flash, tape solutions, software-defined storage controllers, data protection software and network-attach storage. Both Power and Storage offerings are available via flexible consumption models. IBM Cloud IaaS is built on enterprise-grade hardware with an open architecture and is specifically designed for regulated industries with leading security and compliance capabilities. IBM Cloud IaaS offers flexible computing options across x86, Power, Storage and IBM Z as a service to meet client workload needs.
Infrastructure Support: works across hybrid cloud environments providing a uniquely integrated services experience for clients. Infrastructure Support delivers comprehensive, proactive and AI-enabled services to maintain and improve the availability and value of clients’ IT infrastructure (hardware and software) both on-premises and in the cloud. These offerings include maintenance for IBM products and other technology platforms, as well as open source and cross-vendor software and solution support.
Financing
Financing facilitates IBM clients’ acquisition of information technology systems, software and services through its financing solutions. The financing arrangements are predominantly for products or services that are critical to the end users’ business operations and support IBM’s hybrid cloud platform and AI strategy. Financing conducts a comprehensive credit evaluation of its clients prior to extending financing. As a captive financier, Financing has the benefit of both deep knowledge of its client base and a clear insight into the products and services financed. These factors allow the business to effectively manage two of the major risks associated with financing, credit and residual value, while generating strong returns on equity.
Financing comprises the following two business areas – Client Financing and Commercial Financing:
Client Financing: lease, installment payment plan and loan financing to end-user clients for terms up to seven years, and internal loan financing in support of IBM IaaS service arrangements. Assets financed are primarily new and used IT hardware, software and services where we have expertise.
Commercial Financing: short-term working capital financing to distributors and resellers primarily of IBM products. In 2019, we began the wind down of the Original Equipment Manufacturer (OEM) IT portion of our commercial financing operations which completed in early 2021. In the fourth-quarter 2020, Financing expanded its financial flexibility by entering into an agreement with a third-party investor to sell up to $3 billion of its IBM commercial financing receivables, at any one time, on a revolving basis over the agreement’s three-year term.
Human Capital
Employees and Related Workforce
| | | |
|---|---|---|
| (In thousands) | | |
| For the year ended December 31: | 2021 | |
| IBM/wholly owned subsidiaries | 282.1 | |
| Less-than-wholly owned subsidiaries | 9.8 | |
| Complementary* | 15.7 | |
| | | |
| Column 1 | Column 2 |
|---|---|
| * | The complementary workforce is an approximation of equivalent full-time employees hired under temporary, part-time and limited-term employment arrangements to meet specific business needs in a flexible and cost-effective manner. |
As a globally integrated enterprise, IBM operates in more than 175 countries and is continuing to shift our business to the higher value segments of enterprise IT. Our global workforce is highly skilled, reflective of the work we do for our clients’ digital transformations and in support of their mission-critical operations. Our global workforce includes developers, consultants, client delivery and services specialists, research scientists and others. Our employees are among the world’s leading experts in cloud, AI, quantum computing, cybersecurity and industry-specific solutions.
In November 2021, we completed the separation of our managed infrastructure services business to Kyndryl, comprising approximately 90,000 employees. Over our 111-year history, we have consistently made bold moves to transform and develop our talent. Today, IBM employees are clearly focused on our hybrid cloud and AI strategy for growth.
Talent and Culture
IBM attracts, develops, engages and retains talent in a dynamic and competitive environment. IBM offers a compelling employee value proposition: we develop and deliver innovative technologies including hybrid cloud, AI, and quantum, for clients whose businesses the world relies on. IBM is continuously transforming and developing its talent, both through learning and hiring. Voluntary attrition was higher in 2021 than in 2020 consistent with the overall labor market. On a longer horizon, the average voluntary attrition rate of the pandemic years (2020 and 2021) was still lower than the previous two years (2018 and 2019). In 2021, we added skills in consulting
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and key technical areas. We are scaling our investments in garages, client engineering centers and customer success managers. Employees are encouraged and enabled to learn and grow their careers, with employees using our learning platform to complete more than 70 hours of learning on average in 2021. Our digital learning and career platform uses Watson AI to generate personalized recommendations and includes peer-to-peer collaboration and internal social sharing. Over 170,000 employees globally participated in our annual engagement survey, which measures factors such as workplace experience, inclusion, pride and propensity to recommend IBM as an employer. Our industry-leading talent practices enabled more than eight out of ten employees to be highly engaged. Every manager and leader in IBM has access to their team and organization engagement levels along with actionable data-driven insights.
Diversity and Inclusion
IBM has a long, proud history as a pioneer in diversity and inclusion. A diverse and inclusive workplace leads to greater innovation, agility, performance, and engagement, enabling both business growth and societal impact. We ensure employees from diverse backgrounds are engaged, can be their authentic selves, build skills and grow their careers. In April 2021, with the full support of our Board of Directors, we disclosed an overview of our diversity, equity and inclusion efforts and programs, including diversity representation data and remain committed to continued transparency in 2022. We are proud of our inclusive culture, with nine out of ten employees responding that they can be their authentic selves at work. Our focus on creating a diverse and inclusive workplace led to increased levels of inclusion for women, Black and Hispanic employees. Women make up more than one-third of our workforce, and we increased representation of women, Black and Hispanic employees in 2021 compared to the prior year. In addition, executive representation of women globally, and Hispanic and Black executives in the U.S. improved by 1.0 point, 0.4 points and 1.5 points, respectively, in 2021. Further, a diversity modifier was added to the executive compensation program in 2021 to reinforce our continued accountability for progress. Globally, IBM executives are measured on the improvement of diversity and inclusion for women. In the U.S., executives are also measured on improvement of diversity and inclusion for U.S. underrepresented minorities. While we have taken significant actions and made progress, we have ongoing work to do.
IBM believes in pay equity: we have had an equal pay policy since 1935 and a long-standing practice of maintaining pay equity. To this end, we conduct statistical pay equity analysis that includes all countries with IBM employees. We also empower employees to understand their pay by providing comprehensive education and transparent access to pay statements including a comparison to market pay ranges.
Health, Safety and Well-Being
We have a long-standing commitment to the health, safety and well-being of our employees. This remained a focus in 2021 as we continued to face the COVID-19 pandemic. We have a robust case management system to manage COVID-19 exposures and a comprehensive playbook on workplace health and safety measures that allow our offices to reopen when local clinical conditions allow. These measures include limiting travel and in-person meetings and events, required self-screening before accessing workplaces, and imposing strict social distancing and mask wearing. In countries where vaccine access is sufficient or where legally mandated, only employees who are fully vaccinated against COVID-19 can access IBM workplaces.
Additionally, from the outset of the COVID-19 pandemic, IBM has focused on mental health and supporting our employees for the long run with programs shaped by frequent survey polls and employee input sessions. Such programs include: four weeks additional paid time off for working parents and caregivers facing disruption, training for employees on resilience and for managers on how to identify and address mental health issues and financial counseling offerings tailored to pandemic-related matters. Employees are supported with 24/7 access to IBM’s world-class Health and Safety team, education, timely updates and forums to ask questions and raise concerns.
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YEAR IN REVIEW
Results of Continuing Operations
As discussed in the “Organization of Information” section, with the completion of the separation on November 3, 2021 results of Kyndryl are reported as discontinued operations. Prior periods have been reclassified to conform to this presentation in the Management Discussion to allow for a meaningful comparison of continuing operations.
Segment Details
In the fourth quarter of 2021, immediately prior to the separation of Kyndryl, the company made a number of changes to its organizational structure and management system to align the company’s operating model to its platform-centric approach to hybrid cloud and AI. With these changes, the company revised its reportable segments, but did not impact its Consolidated Financial Statements. The table below presents each reportable segment’s revenue and gross margin results, followed by an analysis of the 2021 versus 2020 reportable segment results. Prior-year results have been recast to conform with the changes noted above.
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|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | | Percent Change | |
| | | | | | | | | Margin | | Adjusted for | |
| For the year ended December 31: | 2021 | 2020 | * | Change | | Currency | | ||||
| Revenue | | | | | | | | | | | |
| Software | $ | 24,141 | $ | 22,927 | | 5.3 | % | 4.1 | % | ||
| Gross margin | | | 78.8 | % | | 78.3 | % | 0.4 | pts. | | |
| Consulting | | | 17,844 | | | 16,257 | | 9.8 | % | 8.3 | % |
| Gross margin | | | 28.0 | % | | 29.3 | % | (1.3) | pts. | | |
| Infrastructure | | | 14,188 | | | 14,533 | (2.4) | % | (3.4) | % | |
| Gross margin | | | 55.3 | % | | 57.5 | % | (2.2) | pts. | | |
| Financing | | | 774 | | | 975 | (20.6) | % | (21.9) | % | |
| Gross margin | | | 31.7 | % | | 41.6 | % | (9.9) | pts. | | |
| Other | | | 404 | | | 488 | | (17.1) | % | (18.8) | % |
| Gross margin | | | (152.4) | % | | (126.5) | % | (25.9) | pts. | | |
| Total revenue | $ | 57,350 | $ | 55,179 | 3.9 | % | 2.7 | % | |||
| Total gross profit | $ | 31,486 | $ | 30,865 | 2.0 | % | | | |||
| Total gross margin | | | 54.9 | % | | 55.9 | % | (1.0) | pts. | | |
| Non-operating adjustments | | | | | | | | | | | |
| Amortization of acquired intangible assets | | | 719 | | | 726 | (1.0) | % | | | |
| Operating (non-GAAP) gross profit | $ | 32,205 | $ | 31,591 | 1.9 | % | | | |||
| Operating (non-GAAP) gross margin | | | 56.2 | % | | 57.3 | % | (1.1) | pts. | | |
| | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Recast to reflect segment changes. |
Software
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Yr.-to-Yr. | | Percent Change | |
| | | | | | | | | Percent | | Adjusted for | |
| For the year ended December 31: | 2021 | 2020 | * | Change | | Currency | | ||||
| Software revenue | $ | 24,141 | $ | 22,927 | | 5.3 | % | 4.1 | % | ||
| Hybrid Platform & Solutions | | $ | 17,751 | | $ | 16,321 | 8.8 | % | 7.5 | % | |
| Red Hat | | | | | | | 30.6 | 29.6 | | ||
| Automation | | | | | | | 6.1 | 4.8 | | ||
| Data & AI | | | | | | | 0.0 | (1.2) | | ||
| Security | | | | | | | 6.8 | 5.0 | | ||
| Transaction Processing | | | 6,390 | | | 6,606 | (3.3) | (4.2) | | ||
| | | | | | | | | | | | |
* Recast to reflect segment changes.
Software revenue of $24,141 million increased 5.3 percent as reported (4 percent adjusted for currency) in 2021 compared to the prior year. In the fourth quarter of 2021, we had incremental sales from our new commercial relationship with Kyndryl, representing approximately 2 points of full-year revenue growth. We had strong double-digit growth in Software hybrid cloud revenue as reported and adjusted for currency. There was strong growth in Hybrid Platform & Solutions, as reported and at constant currency, driven primarily by Red Hat, Security and Automation, as our strategy around hybrid cloud and AI solutions continued to resonate with our clients. Transaction Processing revenue decreased year to year as reported and adjusted for currency. Although a significant portion of the revenue in this area is annuity based, the timing of larger transactions is tied to client buying cycles and their preference for more consumption-like models which impacted sales of perpetual licenses.
Hybrid Platform & Solutions revenue of $17,751 million increased 8.8 percent as reported (8 percent adjusted for currency) in 2021 compared to the prior year. The incremental sales from Kyndryl in the fourth quarter of 2021 in Hybrid Platform & Solutions were not
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material to the full-year revenue growth. Red Hat revenue increased 30.6 percent as reported (30 percent adjusted for currency), with strong growth across infrastructure software and application development and emerging technologies, as RHEL and OpenShift address enterprises’ critical hybrid cloud requirements. We now have 3,800 clients on our hybrid cloud platform as of December 31, 2021, which was an increase of more than 1,000 clients compared to the prior year. Automation revenue increased 6.1 percent as reported (5 percent adjusted for currency), reflecting solid performance in AIOps and Management as we help our clients address resource management and observability. We are building our capabilities both organically and inorganically, and clients are realizing rapid time to value from our recent acquisitions including Instana and Turbonomic. Security revenue increased 6.8 percent as reported (5 percent adjusted for currency) with year-to-year growth across security software and services. Security innovation is an integral part of our strategy, and in the fourth quarter of 2021 we launched a new data security solution, Guardium Insights, and completed the acquisition of ReaQta. Data & AI revenue was flat year to year and declined 1 percent adjusted for currency. Within Data & AI, we had solid year-to-year growth in Data Fabric as well as our Business Analytics and Weather offerings.
Transaction Processing revenue of $6,390 million decreased 3.3 percent as reported (4 percent adjusted for currency) in 2021 compared to the prior year. Incremental sales from Kyndryl in the fourth quarter of 2021 contributed approximately 5 points of full-year revenue growth. In 2021, clients continued their preference for operating expenses over capital expenditures, which continued to put pressure on perpetual licenses, in favor of more consumption-like models. Our subscription and support renewal rate was stronger in 2021 compared to the prior year, reflecting our clients’ commitment to our infrastructure platform and our high-value software offerings.
Within Software, hybrid cloud revenue of $8.7 billion grew 26 percent as reported and 25 percent adjusted for currency year to year, driven by Red Hat as well as our software that has been optimized for our hybrid cloud platform which helps our clients apply AI, automation and security across their environments to transform and improve their business workflows.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | |
| | | | | | | | | Margin | |
| For the year ended December 31: | 2021 | 2020 | * | Change | | ||||
| Software | | | | | | | | | |
| Gross profit | $ | 19,014 | $ | 17,958 | 5.9 | % | |||
| Gross profit margin | | | 78.8 | % | | 78.3 | % | 0.4 | pts. |
| Pre-tax income | $ | 4,722 | $ | 3,341 | 41.3 | % | |||
| Pre-tax margin | | | 19.6 | % | | 14.6 | % | 5.0 | pts. |
| | | | | | | | | | |
* Recast to reflect segment changes.
The Software gross profit margin increased 0.4 points to 78.8 percent in 2021 compared to the prior year. Pre-tax income of $4,722 million increased 41.3 percent compared to the prior year with a pre-tax margin expansion of 5.0 points to 19.6 percent. The increase in pre-tax income and margin reflects the lower workforce rebalancing charges year to year, which resulted in a 3.3 points improvement in the pre-tax margin compared to 2020.
Consulting
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Yr.-to-Yr. | | Percent Change | |
| | | | | | | | | Percent | | Adjusted for | |
| For the year ended December 31: | 2021 | 2020 | * | Change | Currency | | |||||
| Consulting revenue | $ | 17,844 | | $ | 16,257 | | 9.8 | % | 8.3 | % | |
| Business Transformation | $ | 8,284 | | $ | 7,193 | | 15.2 | % | 13.4 | % | |
| Technology Consulting | | | 3,466 | | | 3,133 | | 10.6 | | 10.1 | |
| Application Operations | | | 6,095 | | | 5,931 | | 2.8 | | 1.2 | |
| | | | | | | | | | | | |
* Recast to reflect segment changes.
Consulting revenue of $17,844 million increased 9.8 percent as reported (8 percent adjusted for currency) in 2021 compared to the prior year, with growth across all three business areas. Clients are accelerating their business transformations and are turning to IBM Consulting as their trusted partner to help drive innovation, increase agility and productivity, and capture new growth opportunities, powered by hybrid cloud and AI. We had strong double-digit growth in Consulting hybrid cloud revenue as reported and adjusted for currency. Our total Consulting signings in 2021 grew at a mid-single-digit rate compared to the prior year and our book-to-bill for 2021 was 1.1. Consulting continued to drive hybrid cloud platform adoption by our clients, with approximately 700 Red Hat engagements in 2021. Our strategic acquisitions and expansion of strategic partnerships also contributed to our year-to-year revenue growth in 2021.
Business Transformation revenue of $8,284 million increased 15.2 percent as reported (13 percent adjusted for currency) compared to the prior year. We had strong demand for our Business Transformation solutions, with good performance across all service lines including growth in offerings such as data platform services, Salesforce consulting services, and SAP consulting services and solutions.
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Technology Consulting revenue of $3,466 million increased 10.6 percent as reported (10 percent adjusted for currency) driven primarily by growth in high-value offerings to develop cloud native applications and modernize existing applications for the cloud.
Application Operations revenue of $6,095 million increased 2.8 percent as reported (1 percent adjusted for currency), driven primarily by offerings which provide end-to-end management of custom applications in cloud environments, reflecting our clients’ trust in IBM Consulting to operate and manage their critical applications whether running in the cloud or on-premises environments.
Within Consulting, hybrid cloud revenue of $7.9 billion grew 34 percent as reported and 32 percent adjusted for currency, driven by Red Hat-related signings focused on modernizing clients’ applications and revenue from consulting engagements in the areas of our strategic partnerships, such as Salesforce, SAP, AWS and Azure.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | |
| | | | | | | | | Margin | |
| For the year ended December 31: | 2021 | 2020 | * | Change | | ||||
| Consulting | | | | | | | | | |
| Gross profit | $ | 4,994 | $ | 4,760 | 4.9 | % | |||
| Gross profit margin | | | 28.0 | % | | 29.3 | % | (1.3) | pts. |
| Pre-tax income | $ | 1,449 | $ | 1,034 | 40.1 | % | |||
| Pre-tax margin | | | 8.1 | % | | 6.4 | % | 1.8 | pts. |
| | | | | | | | | | |
* Recast to reflect segment changes.
The Consulting gross profit margin decreased 1.3 points to 28.0 percent compared to the prior year. Pre-tax income of $1,449 million increased 40.1 percent compared to the prior year and the pre-tax margin increased 1.8 points to 8.1 percent. The decline in gross profit margin reflects our investment in new offerings, integrating and scaling our acquisitions, as well as increased labor costs due to the competitive labor market which were not yet reflected in our pricing. The year-to-year improvement in pre-tax income reflects increased gross profit dollars driven by growth in revenue. The increase in pre-tax margin compared to the prior year was driven primarily by the lower workforce rebalancing charges year to year, which resulted in a 2.9 points improvement in the pre-tax margin, which was partially offset by the decline in gross profit margin.
Consulting Signings and Book-to-Bill
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Yr.-to-Yr. | | Percent Change | |
| | | | | | Percent | Adjusted for | |||||
| For the year ended December 31: | 2021 | 2020 | * | Change | Currency | | |||||
| Total Consulting signings | $ | 19,163 | $ | 18,018 | 6.4 | % | 5.8 | % | |||
| | | | | | | | | | | | |
* Recast to conform to 2021 presentation, reflecting the separation of Kyndryl on November 3, 2021.
Signings are management’s initial estimate of the value of a client’s commitment under a services contract within IBM Consulting. There are no third-party standards or requirements governing the calculation of signings. The calculation used by management involves estimates and judgments to gauge the extent of a client’s commitment, including the type and duration of the agreement, and the presence of termination charges or wind-down costs.
Contract extensions and increases in scope are treated as signings only to the extent of the incremental new value. Total signings can vary over time due to a variety of factors including, but not limited to, the timing of signing a small number of larger contracts. Signings associated with an acquisition will be recognized on a prospective basis.
Management believes the estimated values of signings disclosed provide an indication of our forward-looking revenue. Signings are used to monitor the performance of the business and viewed as useful information for management and shareholders. The conversion of signings into revenue may vary based on the types of services and solutions, contract duration, customer decisions, and other factors, which may include, but are not limited to, the macroeconomic environment.
Book-to-bill represents the ratio of IBM Consulting signings to its revenue over the same period. The metric is a useful indicator of the demand of our business over time. This definition should be read in conjunction with the signings definition noted above.
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Infrastructure
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | Yr.-to-Yr. | ||||||
| | | | | | | | | Yr.-to-Yr. | | Percent Change | |
| | | | | | | | | Percent | | Adjusted for | |
| For the year ended December 31: | 2021 | 2020 | * | Change | Currency | | |||||
| Infrastructure revenue | $ | 14,188 | $ | 14,533 | (2.4) | % | (3.4) | % | |||
| Hybrid Infrastructure | $ | 8,167 | $ | 8,415 | (2.9) | % | (3.7) | % | |||
| IBM Z | | | | | | | (4.9) | (5.4) | | ||
| Distributed Infrastructure | | | | | | | (1.8) | (2.6) | | ||
| Infrastructure Support | | | 6,021 | | | 6,118 | (1.6) | (3.0) | | ||
| | | | | | | | | | | | |
* Recast to reflect segment changes.
Infrastructure revenue of $14,188 million decreased 2.4 percent year to year as reported (3 percent adjusted for currency). In the fourth quarter of 2021, we had incremental sales from Kyndryl, representing approximately 1 point of growth in full-year revenue. The overall decline in revenue reflects our product cycle dynamics. Although impacted by product cycles, our portfolio of products continues to provide critical and lasting value to our clients in support of their hybrid cloud and digital transformation journeys, and we continue to innovate and refresh our product portfolio to deliver enhanced technologies to our clients.
Hybrid Infrastructure revenue of $8,167 million declined 2.9 percent as reported (4 percent adjusted for currency). Revenue in 2021 included incremental sales from Kyndryl in fourth quarter, representing approximately 1 point of growth in full-year revenue. The overall decline in revenue reflects product cycle dynamics in IBM Z and our Distributed Infrastructure platforms. IBM Z revenue decreased 4.9 percent as reported (5 percent adjusted for currency) as we concluded the tenth quarter of z15 availability at the end of 2021. The z15 program continued to outpace the success of the prior program and we shipped more MIPS in the z15 program than any program in our history. Clients continued to leverage IBM Z as an essential part of their hybrid cloud infrastructure and its combination of security, scalability, reliability, cloud native development, and newer flexible consumption offerings demonstrate the value of the IBM Z platform within our hybrid cloud and AI strategy. Distributed Infrastructure revenue declined 1.8 percent as reported (3 percent adjusted for currency), driven primarily by declines in Power and Cloud Platform, partially offset by growth in Storage solutions driven by demand from hyperscalers for our tape products. In the third-quarter 2021, our next generation Power 10 became available within the high-end system which has unique hardware innovations, including a processor specifically optimized for data intensive workloads such as SAP S/4HANA.
Infrastructure Support revenue of $6,021 million declined 1.6 percent as reported (3 percent adjusted for currency) year to year. The fourth-quarter incremental sales from Kyndryl represented approximately 2 points of growth in full-year revenue. The overall decline in revenue in 2021 reflects the hardware product cycles.
Within Infrastructure, hybrid cloud revenue of $3.6 billion declined 10 percent as reported and 11 percent adjusted for currency, driven primarily by product cycle dynamics.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | |
| | | | | | | | | Margin | |
| For the year ended December 31: | 2021 | 2020 | * | Change | |||||
| Infrastructure | | | | | | | | | |
| Gross profit | $ | 7,848 | $ | 8,359 | (6.1) | % | |||
| Gross profit margin | | | 55.3 | % | | 57.5 | % | (2.2) | pts. |
| Pre-tax income | $ | 2,025 | $ | 1,654 | 22.4 | % | |||
| Pre-tax margin | | | 14.3 | % | | 11.4 | % | 2.9 | pts. |
| | | | | | | | | | |
* Recast to reflect segment changes.
The Infrastructure gross profit margin decreased 2.2 points to 55.3 percent in 2021 compared to the prior year, driven primarily by margin declines in Distributed Infrastructure reflecting product cycle dynamics, partially offset by margin improvement in IBM Z. Pre-tax income of $2,025 million increased 22.4 percent and pre-tax margin increased 2.9 points year to year to 14.3 percent, driven primarily by the lower workforce rebalancing charges year to year, which resulted in a 3.6 points improvement in pre-tax margin, partially offset by the decline in gross profit.
Financing
See pages 55 through 57 for a discussion of Financing’s segment results.
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Geographic Revenue
In addition to the revenue presentation by reportable segment, we also measure revenue performance on a geographic basis.
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Yr.-to-Yr. | | Percent Change | |
| | | | | | | | | Percent | | Adjusted for | |
| For the year ended December 31: | 2021 | 2020 | | Change | Currency | ||||||
| Total revenue | $ | 57,350 | $ | 55,179 | 3.9 | % | 2.7 | % | |||
| Americas | $ | 28,299 | $ | 27,119 | 4.4 | % | 4.0 | % | |||
| Europe/Middle East/Africa | | | 17,447 | | | 16,767 | 4.1 | 0.8 | |||
| Asia Pacific | | | 11,604 | | | 11,293 | 2.8 | 2.6 | |||
| | | | | | | | | | | | |
Total revenue of $57,350 million in 2021 increased 3.9 percent year to year as reported and 3 percent adjusted for currency. Revenue in 2021 includes incremental sales from our new commercial relationship with Kyndryl which began in the fourth quarter of 2021, representing approximately 1 point of revenue growth for the year.
Americas revenue increased 4.4 percent as reported and 4 percent adjusted for currency. In 2021, revenue includes incremental sales from Kyndryl, representing approximately 1 point of revenue growth for the year. Within North America, the U.S. increased 3.0 percent and Canada increased 23.6 percent as reported and 16 percent adjusted for currency. Latin America increased 0.9 percent as reported and 4 percent adjusted for currency. Within Latin America, Brazil revenue was flat as reported, but grew 3 percent adjusted for currency.
EMEA revenue increased 4.1 percent as reported and 1 percent adjusted for currency. Revenue in 2021 includes incremental sales from Kyndryl, representing approximately 1 point of revenue growth for the year. The UK, France and Germany increased 7.4 percent, 6.5 percent and 5.6 percent, respectively, as reported, and increased 1 percent, 4 percent and 4 percent, respectively, adjusted for currency. Italy increased 0.6 percent as reported, but decreased 2 percent adjusted for currency.
Asia Pacific revenue increased 2.8 percent as reported and 3 percent adjusted for currency. In 2021, revenue includes incremental sales from Kyndryl, representing approximately 2 points of revenue growth for the year. Japan revenue decreased 0.6 percent as reported, but grew 3 percent adjusted for currency. India increased 6.8 percent as reported and 7 percent adjusted for currency. Australia increased 7.7 percent as reported and was flat adjusted for currency. China increased 2.0 percent as reported, but declined 2 percent adjusted for currency.
Total Expense and Other (Income)
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | |
| | | | | | | | | Margin | |
| For the year ended December 31: | 2021 | 2020 | Change | | |||||
| Total expense and other (income) | $ | 26,649 | | $ | 28,293 | * | (5.8) | % | |
| Non-operating adjustments | | | | | | | | | |
| Amortization of acquired intangible assets | | | (1,119) | | | (1,106) | 1.1 | | |
| Acquisition-related charges | | | (43) | | | (13) | 226.6 | | |
| Non-operating retirement-related (costs)/income | | | (1,282) | | | (1,073) | 19.5 | | |
| Kyndryl-related impacts | | | 118 | | | — | NM | | |
| Operating (non-GAAP) expense and other (income) | $ | 24,324 | | $ | 26,101 | * | (6.8) | % | |
| Total expense-to-revenue ratio | | | 46.5 | % | | 51.3 | % | (4.8) | pts. |
| Operating (non-GAAP) expense-to-revenue ratio | | | 42.4 | % | | 47.3 | % | (4.9) | pts. |
| | | | | | | | | | |
* Includes a $1.5 billion pre-tax charge for structural actions in the fourth quarter.
NM–Not meaningful
Our expense dynamics reflect a higher level of investment in innovation, skills and our ecosystem, both organically and through acquisitions, as we execute our hybrid cloud and AI strategy. We are aggressively hiring to better serve clients, while increasing our research spend to deliver innovation in AI, hybrid cloud and emerging areas such as quantum, and we are expanding our ecosystem.
Total expense and other (income) decreased 5.8 percent in 2021 versus the prior year primarily driven by a $1.9 billion decrease in charges for workforce rebalancing, including the charges for structural actions in the fourth quarter of 2020, and a benefit from expected credit loss expense in the current year compared to a provision in the prior year, partially offset by higher non-operating retirement-related costs and the effects of currency. Total operating (non-GAAP) expense and other (income) decreased 6.8 percent year to year, driven primarily by the factors above excluding the higher non-operating retirement-related costs.
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For additional information regarding total expense and other (income) for both expense presentations, see the following analyses by category.
Selling, General and Administrative Expense
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2021 | 2020 | Change | | |||||
| Selling, general and administrative expense | | | | | | | | | |
| Selling, general and administrative–other | $ | 15,550 | $ | 15,281 | 1.8 | % | |||
| Advertising and promotional expense | | | 1,413 | | | 1,509 | (6.3) | | |
| Workforce rebalancing charges | | | 181 | | | 2,035 | * | (91.1) | |
| Amortization of acquired intangible assets | | | 1,116 | | | 1,104 | 1.1 | | |
| Stock-based compensation | | | 555 | | | 550 | 1.0 | | |
| Provision for/(benefit from) expected credit loss expense | | | (71) | | | 83 | NM | | |
| Total selling, general and administrative expense | $ | 18,745 | | $ | 20,561 | * | (8.8) | % | |
| Non-operating adjustments | | | | | | | | | |
| Amortization of acquired intangible assets | | | (1,116) | | | (1,104) | 1.1 | | |
| Acquisition-related charges | | | (43) | | | (13) | | 226.6 | |
| Kyndryl-related impacts | | | (8) | | | — | NM | | |
| Operating (non-GAAP) selling, general and administrative expense | $ | 17,577 | | $ | 19,445 | * | (9.6) | % | |
| | | | | | | | | | |
* Includes a $1.5 billion pre-tax charge for structural actions in the fourth quarter.
NM–Not meaningful
Total selling, general and administrative (SG&A) expense decreased 8.8 percent in 2021 versus 2020, driven primarily by the following factors:
| Column 1 | Column 2 |
|---|---|
| • | Lower workforce rebalancing charges in the current year (9 points); and |
| Column 1 | Column 2 |
|---|---|
| • | A benefit from expected credit loss expense compared to a provision in the prior year (1 point); partially offset by |
| Column 1 | Column 2 |
|---|---|
| • | The effects of currency (1 point). |
Operating (non-GAAP) SG&A expense decreased 9.6 percent year to year primarily driven by the same factors.
Provisions for expected credit loss expense decreased $154 million in 2021 compared to 2020, primarily driven by decreases in both specific and general reserves in the current year compared to increases in the prior year. In the prior year, the global pandemic resulted in some deterioration in customer credit quality and/or bankruptcies which had an impact to provisions in the first half of 2020. We saw continued improvement in credit quality and some emergence from bankruptcies in the current year as economies have begun to reopen in many parts of the world. The receivables provision coverage was 2.1 percent at December 31, 2021, a decrease of 10 basis points from December 31, 2020.
Research, Development and Engineering Expense
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2021 | 2020 | Change | | |||||
| Total research, development and engineering | $ | 6,488 | $ | 6,262 | 3.6 | % | |||
| | | | | | | | | | |
Research, development and engineering (RD&E) expense increased 3.6 percent in 2021 versus 2020, reflecting our continuing investment in innovation as we increase spending in areas including quantum, hybrid cloud and AI. The year-to-year increase was primarily driven by higher spending (2 points) and the effects of currency (1 point).
Intellectual Property and Custom Development Income
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2021 | 2020 | Change | | |||||
| Licensing of intellectual property including royalty-based fees | $ | 306 | $ | 310 | (1.4) | % | |||
| Custom development income | | | 272 | | | 270 | 0.6 | | |
| Sales/other transfers of intellectual property | | | 35 | | | 41 | (14.8) | | |
| Total | $ | 612 | $ | 620 | (1.4) | % | |||
| | | | | | | | | | |
Total Intellectual Property and Custom Development Income decreased 1.4 percent in 2021 compared to 2020. The timing and amount of licensing, sales or other transfers of IP may vary significantly from period to period depending upon the timing of licensing agreements, economic conditions, industry consolidation and the timing of new patents and know-how development.
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Other (Income) and Expense
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2021 | 2020 | Change | | |||||
| Other (income) and expense | | | | | | | | | |
| Foreign currency transaction losses/(gains) | $ | (204) | $ | 114 | NM | | |||
| (Gains)/losses on derivative instruments | | | 205 | | | (101) | NM | | |
| Interest income | | | (52) | | | (105) | (50.2) | % | |
| Net (gains)/losses from securities and investment assets | | | (133) | | | (22) | 499.2 | | |
| Retirement-related costs/(income) | | | 1,282 | | | 1,073 | 19.5 | | |
| Other | | | (225) | | | (156) | 43.8 | | |
| Total other (income) and expense | $ | 873 | $ | 802 | 8.8 | % | |||
| Non-operating adjustments | | | | | | | | | |
| Amortization of acquired intangible assets | | | (2) | | | (2) | — | | |
| Non-operating retirement-related costs/(income) | | | (1,282) | | | (1,073) | | 19.5 | |
| Kyndryl-related impacts | | | 126 | | | — | NM | | |
| Operating (non-GAAP) other (income) and expense | $ | (285) | $ | (273) | 4.6 | % | |||
| | | | | | | | | | |
NM–Not meaningful
Total other (income) and expense was $873 million of expense in 2021 compared to $802 million in 2020. The year-to-year change was primarily driven by:
| Column 1 | Column 2 |
|---|---|
| • | Higher non-operating retirement-related costs ($209 million). Refer to “Retirement-Related Plans” for additional information; and |
| Column 1 | Column 2 |
|---|---|
| • | Lower interest income ($53 million) driven by lower interest rates and a lower average cash balance in the current year; partially offset by |
| Column 1 | Column 2 |
|---|---|
| • | An unrealized gain on the shares of Kyndryl stock retained by IBM ($126 million). |
Operating (non-GAAP) other (income) and expense was $285 million of income in 2021 and increased $13 million compared to the prior-year period and excludes the impacts of non-operating retirement-related costs, the amortization of acquired intangible assets and the unrealized gain on Kyndryl stock described above.
Interest Expense
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2021 | 2020 | Change | | |||||
| Total interest expense | $ | 1,155 | $ | 1,288 | (10.3) | % | |||
| | | | | | | | | | |
Interest expense decreased $133 million compared to 2020. Interest expense is presented in cost of financing in the Consolidated Income Statement only if the related external borrowings are to support the Financing external business. Overall interest expense (excluding capitalized interest) in 2021 was $1,547 million, a decrease of $191 million year to year primarily driven by a lower average debt balance in the current year.
Stock-Based Compensation
Pre-tax stock-based compensation cost of $919 million increased $45 million compared to 2020. This was primarily due to increases related to the conversion of options previously issued by acquired entities ($30 million) and restricted stock units ($25 million), partially offset by a decrease from performance share units ($10 million). Stock-based compensation cost, and the year-to-year change, was reflected in the following categories: Cost: $145 million, up $19 million; SG&A expense: $555 million, up $5 million; and RD&E expense: $218 million, up $21 million.
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24Management Discussion
International Business Machines Corporation and Subsidiary Companies
Retirement-Related Plans
The following table provides the total pre-tax cost for all retirement-related plans. Total operating costs/(income) are included in the Consolidated Income Statement within the caption (e.g., Cost, SG&A, RD&E) relating to the job function of the plan participants.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2021 | 2020 | Change | | |||||
| Retirement-related plans–cost | | | | | | | | | |
| Service cost | $ | 312 | $ | 341 | (8.6) | % | |||
| Multi-employer plans | | | 17 | | | 23 | (26.5) | | |
| Cost of defined contribution plans | | | 992 | | | 1,015 | (2.3) | | |
| Total operating costs/(income) | $ | 1,320 | $ | 1,379 | (4.2) | % | |||
| Interest cost | $ | 1,626 | $ | 2,181 | (25.4) | % | |||
| Expected return on plan assets | | | (2,920) | | | (3,402) | (14.1) | | |
| Recognized actuarial losses | | | 2,454 | | | 2,215 | 10.8 | | |
| Amortization of prior service costs/(credits) | | | 9 | | | 12 | (25.0) | | |
| Curtailments/settlements | | | 94 | | | 49 | 91.7 | | |
| Other costs | | | 18 | | | 18 | 3.5 | | |
| Total non-operating costs/(income) | $ | 1,282 | $ | 1,073 | 19.4 | % | |||
| Total retirement-related plans–cost | $ | 2,601 | $ | 2,451 | 6.1 | % | |||
| | | | | | | | | | |
Total pre-tax retirement-related plan cost increased by $150 million compared to 2020, primarily driven by lower expected returns on plan assets ($481 million) and an increase in recognized actuarial losses ($239 million), partially offset by lower interest costs ($555 million).
As discussed in the “Operating (non-GAAP) Earnings” section, we characterize certain retirement-related costs as operating and others as non-operating. Utilizing this characterization, operating retirement-related costs in 2021 were $1,320 million, a decrease of $59 million compared to 2020. Non-operating costs of $1,282 million in 2021 increased $209 million year to year, driven primarily by the same factors as above.
Income Taxes
The continuing operations effective tax rate for 2021 was 2.6 percent compared to (52.9) percent in 2020. The current year effective tax rate was primarily driven by tax benefits related to audit settlements in multiple jurisdictions. The prior-year effective tax rate was primarily driven by a net tax benefit of $0.9 billion related to an intra-entity sale of certain of the company’s intellectual property in the first quarter of 2020, and a benefit of $0.2 billion related to a foreign tax law change. The operating (non-GAAP) effective tax rate for 2021 was 9.0 percent compared to (11.5) percent in 2020. The prior year operating (non-GAAP) benefit from income taxes was primarily driven by the net tax benefit from the intra-entity IP sale. For more information, see note H, “Taxes.”
Earnings Per Share
Basic earnings per share is computed on the basis of the weighted-average number of shares of common stock outstanding during the period. Diluted earnings per share is computed on the basis of the weighted-average number of shares of common stock outstanding plus the effect of dilutive potential common shares outstanding during the period using the treasury stock method. Dilutive potential common shares include outstanding stock options and stock awards.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2021 | 2020 | Change | | |||||
| Earnings per share of common stock from continuing operations | | | | | | | | | |
| Assuming dilution | $ | 5.21 | | $ | 4.38 | * | 18.9 | % | |
| Basic | $ | 5.26 | | $ | 4.42 | * | 19.0 | % | |
| Diluted operating (non-GAAP) | $ | 7.93 | | $ | 6.82 | * | 16.3 | % | |
| Weighted-average shares outstanding (in millions) | | | | | | | | ||
| Assuming dilution | | 904.6 | | 896.6 | | 0.9 | % | ||
| Basic | | 896.0 | | 890.3 | | 0.6 | % | ||
| | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | The $1.5 billion pre-tax charge for structural actions in the fourth quarter resulted in an impact of ($1.33) to diluted earnings per share from continuing operations and diluted operating (non-GAAP) earnings per share. The impact to basic earnings per share was ($1.34). |
Actual shares outstanding at December 31, 2021 and 2020 were 898.1 million and 892.7 million, respectively. The year-to-year increase was primarily the result of the common stock issued under employee plans. The average number of common shares outstanding assuming dilution was 8.0 million shares higher in 2021 versus 2020.
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 25 |
Financial Position
Dynamics
Our balance sheet is presented on a consolidated basis, with the December 31, 2020 balance sheet reclassified to provide line items on a continuing operations basis and separately provide current and noncurrent assets and liabilities for Kyndryl discontinued operations. Our post-separation balance sheet at December 31, 2021 continues to provide us with flexibility to support our business needs. We continue to manage the investment portfolio to meet our liquidity objectives.
Cash, restricted cash and marketable securities at December 31, 2021 were $7,556 million, a decrease of $6,695 million compared to prior year end, as we continued to actively de-lever our debt, invested $3,293 million in acquisitions and provided a growing dividend to our shareholders. Financing receivables declined $4,540 million to $13,439 million since the end of 2020 primarily due to the strategic actions taken to re-focus our Financing portfolio. Assets from discontinued operations declined $15,764 million due to the separation of Kyndryl, which occurred on November 3, 2021.
Total debt of $51,703 million decreased $9,629 million from prior year end. We have reduced total debt $21,307 million since the end of the second quarter of 2019 (immediately preceding the Red Hat acquisition). We have made good progress in deleveraging while being acquisitive and without sacrificing investments in our business or our solid dividend policy. Liabilities from discontinued operations declined $7,136 million due to the separation of Kyndryl.
Our cash flow is presented on a consolidated basis and includes 10 months of Kyndryl operations for 2021 versus a full year of Kyndryl operations for 2020. During 2021, we generated $12,796 million in cash from operating activities, a decrease of $5,401 million compared to 2020. Our cash from operating activities for 2021 reflects cash paid in 2021 for separation charges and structural actions initiated in the fourth-quarter 2020. We returned $5,869 million to shareholders through dividends in 2021. Our cash generation permits us to invest and deploy capital to areas with the most attractive long-term opportunities.
Consistent with accounting standards, the company remeasured the funded status of our retirement and postretirement plans at December 31. At December 31, 2021, the overall net underfunded position was $5,450 million, a decrease of $5,033 million from December 31, 2020, driven by higher discount rates partially offset by modest asset returns. At year end, our qualified defined benefit plans were well-funded and the required contributions related to these plans and multi-employer plans are expected to be approximately $200 million 2022. In 2021, the return on the U.S. Personal Pension Plan assets was 2.0 percent and the plan was 112 percent funded at December 31, 2021. Overall, global asset returns were 3.0 percent and the qualified defined benefit plans worldwide were 107 percent funded at December 31, 2021.
IBM Working Capital
| | | | | | | | |
|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | |
| At December 31: | 2021 | 2020 | * | ||||
| Current assets | $ | 29,539 | | $ | 36,547 | | |
| Current liabilities | | 33,619 | | 36,049 | | ||
| Working capital | $ | (4,080) | | $ | 498 | | |
| Current ratio | | 0.88:1 | | 1.01:1 | | ||
| | | | | | | | |
* Amounts presented exclude the current assets and current liabilities of discontinued operations of $2,618 million and $3,820 million, respectively.
Working capital decreased $4,577 million from the year-end 2020 position. The key changes are described below:
Current assets decreased $7,008 million ($6,060 million adjusted for currency) due to:
| Column 1 | Column 2 |
|---|---|
| • | A decrease of $6,695 million ($6,464 million adjusted for currency) in cash and cash equivalents, restricted cash and marketable securities due to debt paydown, investments in acquisitions and dividend payments; and |
| Column 1 | Column 2 |
|---|---|
| • | A decline in receivables of $1,607 million ($1,115 million adjusted for currency) mainly due to sales of financing receivables; partially offset by |
| Column 1 | Column 2 |
|---|---|
| • | An increase of $1,378 million ($1,536 million adjusted for currency) in prepaid expenses and other current assets primarily due to investment in Kyndryl of $807 million and an increase in derivative assets. |
Current liabilities decreased $2,430 million ($1,080 million adjusted for currency) as a result of:
| Column 1 | Column 2 |
|---|---|
| • | A decrease in other accrued expenses and liabilities of $1,740 million ($1,188 million adjusted for currency) primarily due to payments of $1,640 million for workforce rebalancing actions; |
| Column 1 | Column 2 |
|---|---|
| • | A decrease in taxes payable of $909 million ($777 million adjusted for currency) primarily driven by tax payments and a decline in reserves as a result of the resolution of certain tax audit matters; and |
| Column 1 | Column 2 |
|---|---|
| • | A decrease in short-term debt of $329 million ($317 million adjusted for currency) due to maturities of $7,155 million; partially offset by reclassifications of $6,792 million from long-term debt to reflect upcoming maturities; partially offset by |
| Column 1 | Column 2 |
|---|---|
| • | An increase in deferred income of $538 million ($926 million adjusted for currency). |
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26Management Discussion
International Business Machines Corporation and Subsidiary Companies
Receivables and Allowances
Roll Forward of Total IBM Receivables Allowance for Credit Losses
| | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | |||||||||||||
| | | Additions/ | | | | | | | | | |||
| January 1, 2021 | (Releases) | * | Write-offs | ** | Other | È | December 31, 2021 | ||||||
| $ | 550 | | $ | (56) | | $ | (46) | | $ | (5) | | $ | 443 |
| Column 1 | Column 2 |
|---|---|
| * | Additions/(Releases) for Allowance for Credit Losses are recorded in expense. |
| Column 1 | Column 2 |
|---|---|
| ** | Refer to note A, “Significant Accounting Policies,” for additional information regarding allowance for credit losses write-offs. |
| Column 1 | Column 2 |
|---|---|
| È | Primarily represents translation adjustments. |
The total IBM receivables provision coverage was 2.1 percent at December 31, 2021, excluding receivables classified as held for sale, a decrease of 10 basis points compared to December 31, 2020. The decrease in coverage and decrease in allowance were driven by the overall decrease in receivables and an improvement in certain customers’ credit quality given the improvement of the macroeconomic environment since the beginning of the pandemic in 2020. The majority of the write-offs during the year related to receivables which had been previously reserved.
Financing Segment Receivables and Allowances
The following table presents external Financing segment receivables excluding receivables classified as held for sale, and immaterial miscellaneous receivables.
| | | | | | | | |
|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | |
| At December 31: | 2021 | 2020 | | ||||
| Amortized cost* | $ | 12,859 | $ | 17,881 | | ||
| Specific allowance for credit losses | | | 159 | | | 184 | |
| Unallocated allowance for credit losses | | | 42 | | | 79 | |
| Total allowance for credit losses | | | 201 | | | 263 | |
| Net financing receivables | $ | 12,658 | $ | 17,618 | | ||
| Allowance for credit losses coverage | | | 1.6 | % | | 1.5 | % |
| | | | | | | | |
* Includes deferred initial direct costs which are expensed in IBM’s consolidated financial results.
The percentage of Financing segment receivables reserved increased from 1.5 percent at December 31, 2020, to 1.6 percent at December 31, 2021, primarily driven by the decline in amortized cost, which reflects the strategic actions described in Financing's "Results of Operations.”
Roll Forward of Financing Segment Receivables Allowance for Credit Losses (included in Total IBM)
| | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |||
| | | Additions/ | | | | | | | | | |||
| January 1, 2021 | (Releases) | * | Write-offs | ** | Other | È | December 31, 2021 | ||||||
| $ | 263 | $ | (39) | $ | (17) | $ | (5) | $ | 201 | ||||
| | | | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Additions/(Releases) for Allowance for Credit Losses are recorded in expense. |
| Column 1 | Column 2 |
|---|---|
| ** | Refer to note A, “Significant Accounting Policies,” for additional information regarding allowance for credit loss write-offs. |
| Column 1 | Column 2 |
|---|---|
| È | Primarily represents translation adjustments. |
Financing’s expected credit loss expense (including reserves for off-balance sheet commitments which are recorded in other liabilities) was a release of $54 million in 2021, compared to an addition of $34 million in 2020. The decrease was primarily driven by lower reserves in Americas and EMEA, due to the overall improvement in the quality of our portfolio as well as lower future funding commitments reserves related to the separation of Kyndryl.
Noncurrent Assets and Liabilities
| | | | | | | | |
|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | |
| At December 31: | 2021 | 2020 | * | ||||
| Noncurrent assets | $ | 102,462 | | $ | 103,660 | | |
| Long-term debt | $ | 44,917 | | $ | 54,217 | | |
| Noncurrent liabilities (excluding debt) | $ | 34,469 | | $ | 37,842 | |
| Column 1 | Column 2 |
|---|---|
| * | Amounts presented exclude the noncurrent assets ($13,147 million) and noncurrent liabilities ($3,317 million), including long-term debt of discontinued operations. |
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 27 |
The decrease in noncurrent assets of $1,198 million (an increase of $967 million adjusted for currency) was driven by:
| Column 1 | Column 2 |
|---|---|
| • | A decrease in long-term financing receivables of $1,662 million ($1,425 million adjusted for currency) primarily due to volumes decline and sales of receivables; and |
| Column 1 | Column 2 |
|---|---|
| • | A decrease in deferred taxes of $1,034 million ($735 million adjusted for currency) primarily due to pension plan remeasurements, foreign audit settlements and realization of deferred tax assets in foreign jurisdictions; and |
| Column 1 | Column 2 |
|---|---|
| • | A decrease in net property, plant and equipment of $511 million ($315 million adjusted for currency); and |
| Column 1 | Column 2 |
|---|---|
| • | A decrease of $934 million ($587 million adjusted for currency) in total operating right-of-use assets, deferred costs and investments and sundry assets; partially offset by |
| Column 1 | Column 2 |
|---|---|
| • | An increase in prepaid pension assets of $2,293 million ($2,405 million adjusted for currency) driven by plan remeasurements and higher returns on plan assets; and |
| Column 1 | Column 2 |
|---|---|
| • | An increase in goodwill and net intangible assets of $650 million ($1,625 million adjusted for currency) due to additions from new acquisitions, partially offset by intangibles amortization. |
Long-term debt decreased $9,300 million ($8,092 million adjusted for currency) primarily driven by:
| Column 1 | Column 2 |
|---|---|
| • | Reclassifications to short-term debt of $6,792 million to reflect upcoming maturities; and |
| Column 1 | Column 2 |
|---|---|
| • | Early redemption of IBM Credit debt of $1,250 million. |
Noncurrent liabilities (excluding debt) decreased $3,372 million ($1,680 million adjusted for currency) primarily driven by:
| Column 1 | Column 2 |
|---|---|
| • | A decrease in retirement and nonpension postretirement benefit obligations of $2,749 million ($1,875 million adjusted for currency) mainly driven by plan remeasurements; and |
| Column 1 | Column 2 |
|---|---|
| • | A decrease of $623 million (an increase of $195 million adjusted for currency) in operating lease liabilities, other liabilities and deferred income. |
Debt
Our funding requirements are continually monitored and we execute our strategies to manage the overall asset and liability profile. Additionally, we maintain sufficient flexibility to access global funding sources as needed.
| | | | | | | | |
|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | |
| At December 31: | 2021 | 2020 | | ||||
| Total debt | $ | 51,703 | | $ | 61,333 | * | |
| Financing segment debtÈ | $ | 13,929 | | $ | 21,098 | ** | |
| Non-Financing debt | | | 37,775 | | | 40,235 | * |
| | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Amounts presented exclude debt (primarily finance leases) of discontinued operations. |
| Column 1 | Column 2 |
|---|---|
| ** | Amounts presented at December 31, 2020 have been recast to conform to 2021 presentation. |
| Column 1 | Column 2 |
|---|---|
| È | Financing segment debt includes debt of $1,345 million in 2021 and $4,311 million in 2020 to support intercompany financing receivables and other intercompany assets. Refer to Financing’s “Financial Position” on page 55 for additional details. |
Total debt of $51,703 million decreased $9,629 million ($8,410 million adjusted for currency) from December 31, 2020, primarily driven by early retirements and debt maturities of $8,557 million. Total debt decreased $21,307 million since the end of the second quarter 2019 (immediately preceding the Red Hat acquisition).
Non-Financing debt of $37,775 million decreased $2,460 million ($1,640 million adjusting for currency) from December 31, 2020 due to scheduled debt maturities during 2021.
Financing segment debt of $13,929 million decreased $7,170 million ($6,770 million adjusting for currency) from December 31, 2020, primarily due to lower external funding requirements associated with financing receivables, as well as lower internal funding requirements after the separation of Kyndryl. In the first quarter of 2021, IBM Credit early redeemed all of its outstanding fixed-rate debt in the aggregate amount of $1.75 billion and deregistered with the U.S. Securities and Exchange Commission.
Financing provides financing solutions predominantly for IBM’s external client assets, and the debt used to fund Financing assets is primarily composed of intercompany loans. Total debt changes generally correspond with the level of client and commercial financing receivables, the level of cash and cash equivalents, the change in intercompany and external payables and the change in intercompany investment from IBM. The terms of the intercompany loans are set by the company to substantially match the term, currency and interest rate variability underlying the financing receivable and are based on arm’s-length pricing. The Financing debt-to-equity ratio remained at 9.0 to 1 at December 31, 2021.
We measure Financing as a stand-alone entity, and accordingly, interest expense relating to debt supporting Financing’s external client and internal business is included in the “Financing Results of Operations” and in note E, “Segments.” In the Consolidated Income
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28Management Discussion
International Business Machines Corporation and Subsidiary Companies
Statement, the external debt-related interest expense supporting Financing’s internal financing to the company is classified as interest expense.
Equity
Total equity decreased $1,731 million from December 31, 2020, primarily due to a decrease of $7,203 million related to the separation of Kyndryl and dividends paid of $5,869 million; partially offset by increases from net income of $5,743 million, a decrease in accumulated other comprehensive losses of $4,839 driven by retirement-related benefit plans ($3,828 million), cash flow hedges ($438 million) and foreign currency translation adjustments ($573 million) and common stock of $762 million.
Cash Flow
Our cash flows from operating, investing and financing activities, as reflected in the Consolidated Statement of Cash Flows on page 65 are summarized in the table below and include the cash flows of discontinued operations. These amounts also include the cash flows associated with the Financing business.
| | | | | | | |
|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | |
| For the year ended December 31: | 2021 | 2020 | ||||
| Net cash provided by/(used in) | | | | | | |
| Operating activities | $ | 12,796 | | $ | 18,197 | |
| Investing activities | | | (5,975) | | (3,028) | |
| Financing activities | | | (13,354) | | (9,721) | |
| Effect of exchange rate changes on cash, cash equivalents and restricted cash | | | (185) | | (87) | |
| Net change in cash, cash equivalents and restricted cash | $ | (6,718) | | $ | 5,361 | |
| | | | | | | |
Net cash provided by operating activities decreased $5,401 million in 2021 driven by the following key factors:
| Column 1 | Column 2 |
|---|---|
| • | A decrease of cash provided by receivables of $3,925 million primarily driven by higher volumes in trade receivables; |
| Column 1 | Column 2 |
|---|---|
| • | A decrease in payroll tax and value-added tax payment liabilities of approximately $1,000 million due to payments in the current year for tax relief provided under the U.S. CARES Act and other non-U.S. government assistance programs in 2020 related to COVID-19; and |
| Column 1 | Column 2 |
|---|---|
| • | An increase in payments for structural actions and Kyndryl separation-related charges; partially offset by performance related improvements within net income. |
Net cash used in investing activities increased $2,947 million driven by:
| Column 1 | Column 2 |
|---|---|
| • | An increase in net cash used for acquisitions of $2,958 million aligned with our hybrid cloud and AI strategy; |
| Column 1 | Column 2 |
|---|---|
| • | A decrease of $475 million in cash provided by net non-operating finance receivables primarily driven by the wind down of the OEM IT commercial financing operations; and |
| Column 1 | Column 2 |
|---|---|
| • | A decrease in cash provided by divestitures of $389 million; partially offset by |
| Column 1 | Column 2 |
|---|---|
| • | A decrease in cash used for net capital expenditures of $661 million. |
Net cash used in financing activities increased $3,633 million driven by:
| Column 1 | Column 2 |
|---|---|
| • | A decrease in net cash provided by debt transactions of $4,401 million driven primarily by a higher level of net additions in the prior year, partially offset by a lower level of maturities in the current year; partially offset by |
| Column 1 | Column 2 |
|---|---|
| • | An increase in cash provided of $879 million due to Kyndryl distribution to IBM at separation. |
Discontinued Operations
Pre-tax income from discontinued operations of $1,744 million in 2021 decreased 18.6 percent compared to the prior year. As the separation of Kyndryl occurred on November 3, 2021, the current year included 10 months of Kyndryl operations compared with a full year in 2020. The current year also included a higher level of separation-related charges. These dynamics were partially offset by higher charges for structural actions in the prior year. The discontinued operations provision for income taxes in 2021 was $714 million compared with $484 million in 2020. The current year provision included tax charges related to the Kyndryl separation. See note C, “Separation of Kyndryl,” for additional information.
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 29 |
GAAP Reconciliation
The tables below provide a reconciliation of our income statement results as reported under GAAP to our operating earnings presentation which is a non-GAAP measure. Management’s calculation of operating (non-GAAP) earnings, as presented, may differ from similarly titled measures reported by other companies. Please refer to the “Operating (non-GAAP) Earnings” section for management’s rationale for presenting operating earnings information.
| | | | | | | | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions except per share amounts) | | | | | | | | | | | | | | | | | | | |
| | | | Acquisition- | Retirement- | U.S. Tax | Kyndryl- | | | | ||||||||||
| | | | | | Related | | Related | | Reform | | Related | | Operating | ||||||
| For the year ended December 31, 2021: | | GAAP | Adjustments | | Adjustments | | Impacts | | Impacts | | (non-GAAP) | | |||||||
| Gross profit | $ | 31,486 | $ | 719 | | $ | — | | $ | — | | $ | — | | $ | 32,205 | | ||
| Gross profit margin | | | 54.9 | % | | 1.3 | pts. | | — | pts. | | — | pts. | | — | pts. | | 56.2 | % |
| SG&A | $ | 18,745 | | $ | (1,160) | | $ | — | | $ | — | | $ | (8) | | $ | 17,577 | | |
| RD&E | | | 6,488 | | | — | | | — | | | — | | | — | | | 6,488 | |
| Other (income) and expense | | | 873 | | | (2) | | | (1,282) | | | — | | | 126 | | | (285) | |
| Total expense and other (income) | | | 26,649 | | | (1,162) | | | (1,282) | | | — | | | 118 | | | 24,324 | |
| Pre-tax income from continuing operations | | | 4,837 | | | 1,881 | | | 1,282 | | | — | | | (118) | | | 7,881 | |
| Pre-tax margin from continuing operations | | | 8.4 | % | | 3.3 | pts. | | 2.2 | pts. | | — | pts. | | (0.2) | pts. | | 13.7 | % |
| Provision for income taxes* | $ | 124 | $ | 457 | | $ | 251 | | $ | (89) | | $ | (37) | | $ | 706 | | ||
| Effective tax rate | | | 2.6 | % | | 5.2 | pts. | | 2.8 | pts. | | (1.1) | pts. | | (0.4) | pts. | | 9.0 | % |
| Income from continuing operations | $ | 4,712 | | $ | 1,424 | | $ | 1,031 | | $ | 89 | | $ | (81) | | $ | 7,174 | | |
| Income margin from continuing operations | | | 8.2 | % | | 2.5 | pts. | | 1.8 | pts. | | 0.2 | pts. | | (0.1) | pts. | | 12.5 | % |
| Diluted earnings per share from continuing operations | $ | 5.21 | | $ | 1.57 | | $ | 1.14 | | $ | 0.10 | | $ | (0.09) | | $ | 7.93 | | |
| | | | | | | | | | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | The tax impact on operating (non-GAAP) pre-tax income is calculated under the same accounting principles applied to the GAAP pre-tax income which employs an annual effective tax rate method to the results. |
| | | | | | | | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions except per share amounts) | | | | | | | | | | | | | | ||||||
| | | | | | Acquisition- | | Retirement- | | U.S. Tax | | Kyndryl- | | | | | ||||
| | | | | | Related | | Related | | Reform | | Related | | Operating | ||||||
| For the year ended December 31, 2020: | | GAAP | Adjustments | | Adjustments | | Impacts | | Impacts | | (non-GAAP) | | |||||||
| Gross profit | $ | 30,865 | $ | 726 | | $ | — | | $ | — | | $ | — | | $ | 31,591 | | ||
| Gross profit margin | | | 55.9 | % | | 1.3 | pts. | | — | pts. | | — | pts. | | — | pts. | | 57.3 | % |
| SG&A | $ | 20,561 | * | $ | (1,117) | | $ | — | | $ | — | | $ | — | | $ | 19,445 | * | |
| RD&E | | | 6,262 | | | — | | | — | | | — | | | — | | | 6,262 | |
| Other (income) and expense | | | 802 | | | (2) | | | (1,073) | | | — | | | — | | | (273) | |
| Total expense and other (income) | | | 28,293 | * | | (1,119) | | | (1,073) | | | — | | | — | | | 26,101 | * |
| Pre-tax income from continuing operations | | | 2,572 | * | | 1,845 | | | 1,073 | | | — | | | — | | | 5,490 | * |
| Pre-tax margin from continuing operations | | | 4.7 | % | | 3.3 | pts. | | 1.9 | pts. | | — | pts. | | — | pts. | | 9.9 | % |
| Provision for/(benefit from) income taxes** | $ | (1,360) | $ | 411 | | $ | 208 | | $ | 110 | | $ | — | | $ | (630) | | ||
| Effective tax rate | | | (52.9) | % | | 25.3 | pts. | | 14.1 | pts. | | 2.0 | pts. | | — | pts. | | (11.5) | % |
| Income from continuing operations | $ | 3,932 | * | $ | 1,434 | | $ | 864 | | $ | (110) | | $ | — | | $ | 6,120 | * | |
| Income margin from continuing operations | | | 7.1 | % | | 2.6 | pts. | | 1.6 | pts. | | (0.2) | pts. | | — | pts. | | 11.1 | % |
| Diluted earnings per share from continuing operations | $ | 4.38 | * | $ | 1.60 | | $ | 0.96 | | $ | (0.12) | | $ | — | | $ | 6.82 | * | |
| | | | | | | | | | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Includes a $1.5 billion pre-tax charge for structural actions in the fourth quarter resulting in an impact of ($1.33) to diluted earnings per share from continuing operations and diluted operating (non-GAAP) earnings per share. |
| Column 1 | Column 2 |
|---|---|
| ** | The tax impact on operating (non-GAAP) pre-tax income is calculated under the same accounting principles applied to the GAAP pre-tax income which employs an annual effective tax rate method to the results. |
Table of Contents
30Management Discussion
International Business Machines Corporation and Subsidiary Companies
Consolidated Fourth-Quarter Results
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ and shares in millions except per share amounts) | | | | | | ||||
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | |
| | | | | | | | | Margin | |
| For the fourth quarter: | | 2021 | | 2020 | Change | | |||
| Revenue | $ | 16,695 | $ | 15,682 | 6.5 | %* | |||
| Gross profit margin | | | 56.9 | % | | 58.9 | % | (2.0) | pts. |
| Total expense and other (income) | $ | 6,632 | | $ | 8,224 | ** | (19.4) | % | |
| Income from continuing operations before income taxes | $ | 2,869 | | $ | 1,014 | ** | 182.8 | % | |
| Provision for/(benefit from) income taxes from continuing operations | $ | 407 | $ | (175) | | NM | | ||
| Income from continuing operations | $ | 2,462 | | $ | 1,190 | ** | 106.9 | % | |
| Income from continuing operations margin | | | 14.7 | % | | 7.6 | % | 7.2 | pts. |
| Income/(loss) from discontinued operations, net of tax | | $ | (129) | | $ | 166 | È | NM | |
| Net income | $ | 2,332 | | $ | 1,356 | | 72.0 | % | |
| Earnings per share from continuing operations–assuming dilution | $ | 2.72 | | $ | 1.32 | ** | 106.1 | % | |
| Consolidated earnings per share–assuming dilution | $ | 2.57 | | $ | 1.51 | | 70.2 | % | |
| Weighted-average shares outstanding–assuming dilution | | | 906.6 | | | 899.0 | 0.9 | % | |
| | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | 8.6 percent adjusted for currency. |
| Column 1 | Column 2 |
|---|---|
| ** | Includes a $1.5 billion pre-tax charge for structural actions resulting in an impact to diluted earnings per share from continuing operations of ($1.33). |
| Column 1 | Column 2 |
|---|---|
| È | Includes a $0.6 billion pre-tax charge for structural actions resulting in an impact to diluted earnings per share from discontinued operations of ($0.51). |
NM–Not meaningful
The following table provides operating (non-GAAP) earnings for the fourth quarter of 2021 and 2020. See page 36 for additional information.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions except per share amounts) | | | | | | ||||
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the fourth quarter: | | 2021 | | 2020 | | Change | | ||
| Net income as reported | $ | 2,332 | | $ | 1,356 | | 72.0 | % | |
| Income/(loss) from discontinued operations, net of tax | | | (129) | | | 166 | * | NM | |
| Income from continuing operations | | $ | 2,462 | | $ | 1,190 | ** | 106.9 | % |
| Non-operating adjustments (net of tax) | | | | | | | | | |
| Acquisition-related charges | | | 355 | | | 357 | | (0.4) | |
| Non-operating retirement-related costs/(income) | | | 206 | | | 122 | | 68.4 | |
| U.S. tax reform impacts | | | 94 | | | 18 | | 430.4 | |
| Kyndryl-related impacts | | | (81) | | | — | | NM | |
| Operating (non-GAAP) earnings | $ | 3,035 | | $ | 1,686 | ** | 80.0 | % | |
| Diluted operating (non-GAAP) earnings per share | $ | 3.35 | | $ | 1.88 | ** | 78.2 | % | |
| | | | | | | | | | |
* Includes a $0.6 billion pre-tax charge for structural actions.
** Includes a $1.5 billion pre-tax charge for structural actions resulting in an impact to diluted operating (non-GAAP) earnings per share of ($1.33).
NM–Not meaningful
Snapshot
In the fourth quarter of 2021, we reported $16.7 billion in revenue, income from continuing operations of $2.5 billion and operating (non-GAAP) earnings of $3.0 billion. Diluted earnings per share from continuing operations was $2.72 as reported and $3.35 on an operating (non-GAAP) basis. On a consolidated basis, we generated $2.5 billion in cash from operations, $3.3 billion in free cash flow and delivered shareholder returns of $1.5 billion in dividends. These results reflect the strong demand we see in the marketplace for our technology and consulting. We continue to invest in skills, innovation and our ecosystem to position us for 2022 and the longer term.
Total revenue increased 6.5 percent as reported and 9 percent adjusted for currency compared to the prior year with strong performance in our key growth areas of software and consulting. Fourth-quarter 2021 also includes incremental revenue from our new commercial relationship with Kyndryl, representing approximately 3.5 points of our total revenue growth. Software increased 8.2 percent as reported and 10 percent adjusted for currency, with growth in both Hybrid Platform & Solutions and Transaction Processing. Within this segment, Hybrid Platform & Solutions grew 7.1 percent (9 percent adjusted for currency), with Red Hat delivering strong double-digit growth. Transaction Processing revenue grew from the new commercial relationship with Kyndryl. Consulting increased 13.1 percent as reported and 16 percent adjusted for currency with growth across all business areas. Consulting growth was led by Business Transformation which grew 17.9 percent as reported and 20 percent adjusted for currency reflecting strong demand for solutions to transform critical workflows. Infrastructure decreased 0.2 percent as reported but grew 2 percent adjusted
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 31 |
for currency including a benefit from the Kyndryl commercial relationship. Across the segments, total IBM hybrid cloud revenue of $6.2 billion in the fourth quarter of 2021 grew 16 percent as reported and 18 percent adjusted for currency.
From a geographic perspective, Americas revenue increased 6.6 percent year to year as reported (7 percent adjusted for currency). EMEA increased 3.6 percent (7 percent adjusted for currency). Asia Pacific increased 10.9 percent year to year as reported (16 percent adjusted for currency).
The gross margin was 56.9 percent and the operating (non-GAAP) gross margin was 58.0 percent, both decreasing 2.0 points year to year. Overall, gross margin was impacted by the significant investments we are making to drive our hybrid cloud and AI strategy and a competitive labor market which has impacted labor costs due to higher acquisition, retention and wage costs.
Total expense and other (income) decreased 19.4 percent in the fourth quarter of 2021 versus the prior-year period primarily driven by a $1.5 billion pre-tax charge in the fourth quarter of 2020 for structural actions to simplify and optimize our operating model and improve our position going forward. This decrease was partially offset by increased spending as we continue to invest to drive growth and scale resources to better serve our clients. We are also increasing our research spend to deliver innovation in AI, hybrid cloud and emerging areas such as quantum and expanding our ecosystem. Total operating (non-GAAP) expense and other (income) decreased 19.8 percent year to year, driven primarily by the same factors.
Pre-tax income from continuing operations of $2.9 billion increased $1.9 billion and the pre-tax margin was 17.2 percent, an increase of 10.7 points versus the prior-year period, primarily due to the prior-year workforce rebalancing charge. The continuing operations effective tax rate for the fourth quarter of 2021 was 14.2 percent compared to an effective tax rate of (17.3) percent in the fourth quarter of 2020. The prior-year tax rate was primarily driven by the geographical mix of pre-tax income, including from structural actions taken in 2020. Net income from continuing operations was $2.5 billion, an increase of 106.9 percent year to year. The net income margin from continuing operations was 14.7 percent, an increase of 7.2 points from the prior-year period.
Operating (non-GAAP) pre-tax income from continuing operations of $3.5 billion increased 101.9 percent year to year and the operating (non-GAAP) pre-tax margin from continuing operations increased 10.0 points to 21.2 percent, primarily due to the prior-year workforce rebalancing charge. The operating (non-GAAP) effective tax rate from continuing operations in the fourth quarter of 2021 was 14.2 percent versus 3.7 percent in the prior year. The increase was primarily driven by the same factors described above. Operating (non-GAAP) income from continuing operations of $3.0 billion increased 80.0 percent with an operating (non-GAAP) income margin from continuing operations of 18.2 percent, up 7.4 points year to year.
Diluted earnings per share from continuing operations of $2.72 in the fourth quarter of 2021 increased 106.1 percent and operating (non-GAAP) diluted earnings per share of $3.35 increased 78.2 percent versus the fourth quarter of 2020, respectively.
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32Management Discussion
International Business Machines Corporation and Subsidiary Companies
Results of Continuing Operations
As discussed in the “Organization of Information” section, with the completion of the separation on November 3, 2021, results of Kyndryl are reported as discontinued operations. Prior periods have been reclassified to conform to this presentation in the Management Discussion to allow for a meaningful comparison of continuing operations.
Segment Details
The following is an analysis of the fourth quarter of 2021 versus the fourth quarter of 2020 reportable segment revenue and gross margin results. Segment pre-tax income includes certain limited transactions, predominantly between the Financing and Infrastructure segments, that are recorded to other income and excludes certain unallocated corporate items. Prior-year results have been recast to conform with segment changes effective fourth-quarter 2021.
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | |||||
| | | | | | | | | Yr.-to-Yr. | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | | Percent Change | |
| | | | | | | | | Margin | | Adjusted for | |
| For the fourth quarter: | | 2021 | | 2020 | * | Change | Currency | | |||
| Revenue | | | | | | | | | | | |
| Software | $ | 7,273 | $ | 6,719 | | 8.2 | % | 10.1 | % | ||
| Gross margin | | | 80.9 | % | | 80.5 | % | 0.4 | pts. | | |
| Consulting | | | 4,746 | | | 4,196 | | 13.1 | % | 15.7 | % |
| Gross margin | | | 27.0 | % | | 29.7 | % | (2.7) | pts. | | |
| Infrastructure | | | 4,414 | | | 4,425 | (0.2) | % | 1.7 | % | |
| Gross margin | | | 54.8 | % | | 60.1 | % | (5.3) | pts. | | |
| Financing | | | 172 | | | 244 | (29.4) | % | (28.8) | % | |
| Gross margin | | | 32.5 | % | | 36.0 | % | (3.6) | pts. | | |
| Other | | | 89 | | | 98 | | (9.3) | % | 2.1 | % |
| Gross margin | | | (160.7) | % | | (170.4) | % | 9.7 | pts. | | |
| Total revenue | $ | 16,695 | $ | 15,682 | 6.5 | % | 8.6 | % | |||
| Total gross profit | $ | 9,500 | $ | 9,238 | 2.8 | % | | | |||
| Total gross margin | | | 56.9 | % | | 58.9 | % | (2.0) | pts. | | |
| Non-operating adjustments | | | | | | | | | | | |
| Amortization of acquired intangible assets | | | 182 | | | 176 | | 3.6 | % | | |
| Operating (non-GAAP) gross profit | $ | 9,682 | $ | 9,414 | 2.8 | % | | | |||
| Operating (non-GAAP) gross margin | | | 58.0 | % | | 60.0 | % | (2.0) | pts. | | |
| | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Recast to reflect segment changes. |
Software
Software revenue of $7,273 million increased 8.2 percent as reported (10 percent adjusted for currency) in the fourth quarter of 2021 compared to the prior-year period. Fourth-quarter 2021 includes incremental revenue from our new commercial relationship with Kyndryl, representing approximately 5 points of revenue growth. We had double-digit growth in total hybrid cloud revenue within the segment as reported and adjusted for currency. We had continued strength in our Hybrid Platform & Solutions portfolio, led by Red Hat, Automation and Data & AI. Transaction Processing revenue grew in the fourth quarter with all the growth coming from the new commercial relationship with Kyndryl.
Hybrid Platform & Solutions revenue of $5,140 million increased 7.1 percent as reported (9 percent adjusted for currency) year to year. This revenue performance reflects the strength across the software growth areas that focus on hybrid cloud and AI, and includes incremental revenue in fourth-quarter 2021 from our new commercial relationship with Kyndryl, representing approximately 1 point of revenue growth. Red Hat revenue grew 18.6 percent as reported (21 percent adjusted for currency) driven primarily by strong growth in infrastructure and double-digit growth in application development and emerging technologies, as RHEL and OpenShift address enterprises’ critical hybrid cloud requirements. Automation revenue increased 12.8 percent as reported (15 percent adjusted for currency), driven primarily by good performance in AIOps and management that address resource management and observability, as well as continued growth in Cloud Pak for Integration. Data & AI revenue grew 1.4 percent as reported (3 percent adjusted for currency) reflecting the strength in Data Fabric which enables clients to connect siloed data that is distributed across a hybrid cloud landscape. Within Data & AI, we also had strong performance in our business analytics and weather offerings. Within Security, although we had growth in the full-year 2021, revenue in the fourth quarter declined 2.3 points as reported (1 percent adjusted for currency) driven by lower performance in Data Security. Security innovation is an integral part of our strategy and in the fourth quarter, we launched a new data security solution, Guardium Insights, and acquired ReaQta which leverages AI and machine learning to automatically identify and block threats.
Within Hybrid Platform & Solutions, our annual recurring revenue (ARR) increased 8 percent in the fourth quarter of 2021 compared to the prior-year period. ARR is a key performance metric management uses to assess the health and growth trajectory of our Hybrid
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 33 |
Platform & Solutions business within the Software segment. ARR is calculated by estimating the current quarter’s recurring, committed value for certain types of active contracts as of the period-end date and then multiplying that value by four. This value is based on each arrangement’s contract value and start date, mitigating fluctuations during the contract term, and includes the following consumption models: (1) software subscription agreements, including committed term licenses, (2) as-a-service arrangements such as SaaS and PaaS, (3) maintenance and support contracts, and (4) security managed services contracts. ARR should be viewed independently of revenue as this performance metric and its inputs may not represent the amount of revenue recognized in the period and therefore is not intended to represent current period revenue or revenue that will be recognized in future periods.
Transaction Processing revenue of $2,133 million increased 11.2 percent as reported (14 percent adjusted for currency) year to year. Fourth-quarter 2021 includes incremental revenue from our new commercial relationship with Kyndryl, representing approximately 16 points of revenue growth. In the fourth quarter, we also had some large perpetual license transactions given the expansion in IBM Z capacity driven by the z15 program, as well as strong renewal rates which is proof of our client’s commitment to our infrastructure platform and our high-value software offerings.
Within Software, total hybrid cloud revenue of $2.7 billion grew 22 percent as reported (24 percent adjusted for currency) in the fourth quarter of 2021 compared to the prior-year period reflecting our clients’ demand for our Hybrid Platform & Solutions offerings.
Software gross profit margin of 80.9 percent increased 0.4 points year to year compared to the prior-year period. Pre-tax income of $2,109 million increased 83.2 percent and pre-tax margin increased 11.9 points to 29.0 percent, reflecting the lower workforce rebalancing charges year to year which resulted in 9.7 points of improvement on the pre-tax margin.
Consulting
Consulting revenue of $4,746 million increased 13.1 percent as reported (16 percent adjusted for currency) in the fourth quarter of 2021 compared to the prior-year period. We had strong growth year to year in all three business areas, led by Business Transformation, and our book-to-bill ratio was 1.2. We had double-digit growth in total hybrid cloud revenue in the segment as reported and adjusted for currency. Clients are accelerating their business transformations, powered by hybrid cloud and AI, to drive innovation, increase their agility and productivity, and capture new growth opportunities. Enterprises are turning to IBM Consulting as their trusted partner on their transformation journey and are leveraging our deep client, industry and technical expertise, which helps drive adoption of our hybrid cloud platform.
Business Transformation revenue of $2,213 million increased 17.9 percent as reported (20 percent adjusted for currency). This business area brings together technology and strategic consulting to transform critical workflows at scale. We enable this by leveraging our skills and capabilities in IBM technologies along with our strategic ecosystem partners. Our practices are centered on areas such as finance and supply chain, talent, industry-specific solutions and digital design. This quarter, we had broad-based revenue growth reflecting strong demand for these solutions.
Technology Consulting revenue of $928 million increased 14.4 percent as reported (19 percent adjusted for currency). Technology Consulting architects and implements cloud platforms and strategies, leveraging hybrid cloud with Red Hat OpenShift. In the fourth quarter, we continued to see good performance in application modernization offerings that build cloud native applications as well as modernize existing applications for the cloud.
Application Operations revenue of $1,605 million increased 6.5 percent as reported (8 percent adjusted for currency). This business area focuses on application and cloud platform services required to operationalize and run in both cloud and on-premise environments. The growth in fourth-quarter revenue was driven by offerings which provide end-to-end management of custom applications in cloud environments.
Within Consulting, hybrid cloud revenue of $2.2 billion grew 31 percent as reported (34 percent adjusted for currency) in the fourth quarter of 2021 compared to the prior-year period, reflecting strong double-digit growth across all three business areas. Consulting Red Hat-related signings more than doubled year to year in the fourth quarter, as we added over 150 engagements in the quarter. Our hybrid cloud revenue from our strategic partnerships grew at a solid double-digit rate in the fourth quarter on a year-to-year basis.
Consulting fourth-quarter gross profit margin of 27.0 percent decreased 2.7 points year to year. The gross profit margin decline was across all three business areas. We are in a competitive labor market and continued to have increased pressure on labor costs. We expect to capture this increased resource cost in engagements going forward, however, this will take time to be reflected in our future profit profile. Pre-tax income increased $374 million to $436 million and pre-tax margin increased 7.7 points to 9.2 percent compared to the prior-year period. The increase in pre-tax income and margin reflects the lower workforce rebalancing charges year to year which resulted in 9.4 points of improvement on the pre-tax margin.
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34Management Discussion
International Business Machines Corporation and Subsidiary Companies
Infrastructure
Infrastructure revenue of $4,414 million decreased 0.2 percent as reported, but increased 2 percent adjusted for currency in the fourth quarter of 2021 compared to the prior-year period. The incremental sales from our new commercial relationship with Kyndryl contributed approximately 5 points of revenue growth in the fourth quarter. By bringing together Hybrid Infrastructure and Infrastructure Support (formerly Technology Support Services), we can now better manage the lifecycle of our hardware platform and provide end-to-end value for our clients.
Hybrid Infrastructure revenue of $2,873 million was flat as reported and grew 2 percent adjusted for currency in the fourth quarter of 2021 compared to the prior-year period. In the fourth quarter, the incremental sales from our new commercial relationship with Kyndryl contributed approximately 4 points of revenue growth. Distributed Infrastructure grew 4.7 percent as reported and 7 percent adjusted for currency, driven primarily by revenue growth across our storage portfolio, partially offset by declines in Power and Cloud IaaS. IBM Z revenue decreased 5.9 percent as reported (4 percent adjusted for currency) reflecting the z15 product cycle. This was the tenth quarter of z15 availability and the program continues to outpace the strong z14 program with more MIPS shipped than any program in our history. With its combination of security, scalability and reliability, the z15 continues to resonate with our clients, who are leveraging IBM Z as an essential part of their hybrid cloud infrastructure.
Infrastructure Support revenue of $1,541 million decreased 0.9 percent as reported, but grew 1 percent adjusted for currency in the fourth quarter of 2021 compared to the prior year. The Infrastructure Support business benefited from our new commercial relationship with Kyndryl, which contributed incremental revenue representing approximately 6 points of revenue growth in the fourth quarter.
Within Infrastructure, hybrid cloud revenue of $1.3 billion decreased 12 percent as reported (11 percent adjusted for currency) in the fourth quarter of 2021 compared to the same period in 2020, primarily driven by the IBM Z and Distributed Infrastructure product cycles.
The Infrastructure gross profit margin decreased 5.3 points to 54.8 percent in the fourth quarter of 2021 compared to the prior-year period. Pre-tax income of $1,036 million increased 64.6 percent and the pre-tax margin increased 9.2 points year to year to 23.5 percent. The decrease in gross profit margin was driven primarily by declines in margins across the Hybrid Infrastructure product portfolio and margin decline in Infrastructure Support. The increase in pre-tax income and margin reflects the lower workforce rebalancing charges year to year, which resulted in 9.4 points of improvement in the pre-tax margin.
Financing
Financing revenue of $172 million decreased 29.4 percent as reported (29 percent adjusted for currency) compared to the prior year, primarily driven by declines in client financing revenue due to a lower average asset balance. Financing's fourth-quarter pre-tax income decreased 27.9 percent to $79 million and the pre-tax margin of 46.0 percent increased 0.9 points year to year. The decrease in pre-tax income was driven by the lower average asset balance noted above which reflects the strategic actions described in Financing’s “Results of Operations.”
Geographic Revenue
Total revenue of $16,695 million increased 6.5 percent as reported and 9 percent adjusted for currency in the fourth quarter compared to the prior-year period. Fourth-quarter 2021 includes incremental revenue from our new commercial relationship with Kyndryl, representing approximately 3.5 points of revenue growth.
Americas revenue of $8,121 million increased 6.6 percent as reported and 7 percent adjusted for currency. Fourth-quarter 2021 includes incremental revenue from Kyndryl, representing approximately 2 points of revenue growth. Within North America, revenue in the U.S. increased 5.0 percent and Canada increased 22.3 percent as reported (19 percent adjusted for currency). Latin America increased 6.1 percent as reported (9 percent adjusted for currency). Within Latin America, Brazil increased 6.3 percent as reported (8 percent adjusted for currency).
EMEA revenue of $5,266 million increased 3.6 percent as reported and 7 percent adjusted for currency. This includes incremental revenue from Kyndryl, representing approximately 4 points of revenue growth. Germany and France increased 7.3 percent and 6.8 percent, respectively, as reported, and increased 13 percent and 12 percent, respectively, adjusted for currency. Italy decreased 3.6 percent as reported, but grew 2 percent adjusted for currency. In the UK, revenue declined 1.1 percent as reported and 3 percent adjusted for currency.
Asia Pacific revenue of $3,307 million increased 10.9 percent as reported and 16 percent adjusted for currency. The fourth quarter incremental revenue from Kyndryl represented approximately 6 points of revenue growth. Japan increased 6.0 percent as reported and 15 percent adjusted for currency. India, China and Australia increased 29.8 percent, 19.1 percent and 16.0 percent, respectively, as reported and increased 32 percent, 17 percent and 18 percent, respectively, adjusted for currency.
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Total Expense and Other (Income)
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | ||||
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | |
| | | | | | | | | Margin | |
| For the fourth quarter: | | 2021 | | 2020 | Change | | |||
| Total expense and other (income) | $ | 6,632 | | $ | 8,224 | * | (19.4) | % | |
| Non-operating adjustments | | | | | | | | | |
| Amortization of acquired intangible assets | | | (284) | | | (273) | 4.1 | % | |
| Acquisition-related charges | | | (6) | | | (10) | (41.9) | | |
| Non-operating retirement-related (costs)/income | | | (315) | | | (278) | 13.2 | | |
| Kyndryl-related impacts | | | 118 | | | — | NM | | |
| Operating (non-GAAP) expense and other (income) | $ | 6,145 | | $ | 7,662 | * | (19.8) | % | |
| Total expense-to-revenue ratio | | | 39.7 | % | | 52.4 | % | (12.7) | pts. |
| Operating (non-GAAP) expense-to-revenue ratio | | | 36.8 | % | | 48.9 | % | (12.1) | pts. |
| | | | | | | | | | |
* Includes a $1.5 billion pre-tax charge for structural actions.
NM–Not meaningful
Total expense and other (income) decreased 19.4 percent in the fourth quarter with an expense-to-revenue ratio of 39.7 percent compared to 52.4 percent in the fourth quarter of 2020. The year-to-year decrease was primarily driven by the fourth-quarter 2020 charge for structural actions (18 points), impact of currency (3 points), non-operating Kyndryl-related benefits (1 point) and shared services expense transferred to Kyndryl at separation (1 point), partially offset by higher spending (3 points) and higher non-operating retirement-related costs (1 point). Our expense dynamics reflect a higher level of investment in innovation, skills and our ecosystem, both organically and through acquisitions, as we execute our hybrid cloud and AI strategy. We are aggressively hiring and scaling resources to better serve clients, while increasing our research spend to deliver innovation in AI, hybrid cloud and emerging areas such as quantum, and we are expanding our ecosystem.
Total operating (non-GAAP) expense and other income decreased 19.8 percent year to year, primarily driven by the same factors described above, excluding the non-operating Kyndryl-related benefits and higher non-operating retirement-related costs.
Cash Flow
On a consolidated basis, we generated $2.5 billion in cash flow from operating activities in the fourth quarter of 2021, a decrease of $3.3 billion compared to the fourth quarter of 2020, primarily driven by a decrease in cash provided by receivables of $2.5 billion which includes one month of Kyndryl’s results. Net cash used in investing activities of $0.7 billion was $0.1 billion higher than the prior year, primarily driven by a decrease in cash provided by net non-operating finance receivables ($0.4 billion), partially offset by a decrease in cash used for capital expenditures ($0.3 billion). Net cash used in financing activities of $2.7 billion decreased $3.6 billion compared to the prior year, primarily due to lower net reductions in debt ($2.8 billion) and net cash proceeds from the Kyndryl distribution to IBM upon separation ($0.9 billion).
Results of Discontinued Operations
Pre-tax income/(loss) from discontinued operations, was a loss of $63 million in the fourth quarter of 2021 compared to income of $354 million in the fourth quarter of 2020. As the separation of Kyndryl occurred on November 3, 2021, the fourth-quarter 2021 included a partial quarter of Kyndryl operations compared with a full quarter in the prior-year period. The current-year period also included a higher level of separation-related charges. These dynamics were partially offset by higher charges for structural actions in the prior-year period. The discontinued operations provision for income taxes in the fourth quarter of 2021 was $66 million compared with $188 million in the prior-year period. The fourth-quarter 2021 provision for income taxes included tax charges related to the Kyndryl separation.
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36Management Discussion
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GAAP Reconciliation
The tables below provide a reconciliation of our income statement results as reported under GAAP to our operating earnings presentation which is a non-GAAP measure. Management’s calculation of operating (non-GAAP) earnings, as presented, may differ from similarly titled measures reported by other companies. Refer to the “Operating (non-GAAP) Earnings” section for management’s rationale for presenting operating earnings information.
| | | | | | | | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions except per share amounts) | | | | | | | | | | | | | | | | | |||
| | | | | | Acquisition- | Retirement- | U.S. Tax | Kyndryl- | | | | | |||||||
| | | | | | Related | | Related | | Reform | | Related | | Operating | ||||||
| For the fourth quarter 2021: | | GAAP | Adjustments | | Adjustments | | Impacts | | Impacts | | (non-GAAP) | | |||||||
| Gross profit | $ | 9,500 | | $ | 182 | | $ | — | | $ | — | | $ | — | | $ | 9,682 | | |
| Gross profit margin | | | 56.9 | % | | 1.1 | pts. | | — | pts. | | — | pts. | | — | pts. | | 58.0 | % |
| SG&A | $ | 4,903 | | $ | (290) | | $ | — | | $ | — | | $ | (8) | | $ | 4,605 | | |
| Other (income) and expense | | | (18) | | | (1) | | | (315) | | | — | | | 126 | | | (208) | |
| Total expense and other (income) | | | 6,632 | | | (290) | | | (315) | | | — | | | 118 | | | 6,145 | |
| Pre-tax income from continuing operations | | | 2,869 | | | 472 | | | 315 | | | — | | | (118) | | | 3,537 | |
| Pre-tax margin from continuing operations | | | 17.2 | % | | 2.8 | pts. | | 1.9 | pts. | | — | pts. | | (0.7) | pts. | | 21.2 | % |
| Provision for income taxes* | $ | 407 | | $ | 117 | | $ | 109 | | $ | (94) | | $ | (37) | | $ | 502 | | |
| Effective tax rate | | | 14.2 | % | | 1.4 | pts. | | 1.8 | pts. | | (2.7) | pts. | | (0.6) | pts. | | 14.2 | % |
| Income from continuing operations | $ | 2,462 | | $ | 355 | | $ | 206 | | $ | 94 | | $ | (81) | | $ | 3,035 | | |
| Income margin from continuing operations | | | 14.7 | % | | 2.1 | pts. | | 1.2 | pts. | | 0.6 | pts. | | (0.5) | pts. | | 18.2 | % |
| Diluted earnings per share from continuing operations | $ | 2.72 | | $ | 0.39 | | $ | 0.23 | | $ | 0.10 | | $ | (0.09) | | $ | 3.35 | | |
| | | | | | | | | | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | The tax impact on operating (non-GAAP) pre-tax income from continuing operations is calculated under the same accounting principles applied to the GAAP pre-tax income which employs an annual effective tax rate method to the results. |
| | | | | | | | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions except per share amounts) | | | | | | | | | | | | | | | | ||||
| | | | | | Acquisition- | Retirement- | U.S. Tax | | Kyndryl- | | | | | ||||||
| | | | | | Related | | Related | | Reform | | Related | | Operating | ||||||
| For the fourth quarter 2020: | | GAAP | Adjustments | | Adjustments | | Impacts | | Impacts | | (non-GAAP) | | |||||||
| Gross profit | $ | 9,238 | | $ | 176 | | $ | — | | $ | — | | $ | — | | $ | 9,414 | | |
| Gross profit margin | | | 58.9 | % | | 1.1 | pts. | | — | pts. | | — | pts. | | — | pts. | | 60.0 | % |
| SG&A | $ | 6,256 | * | $ | (283) | | $ | — | | $ | — | | $ | — | | $ | 5,973 | * | |
| Other (income) and expense | | | 230 | | | (1) | | | (278) | | | — | | | — | | | (49) | |
| Total expense and other (income) | | | 8,224 | * | | (283) | | | (278) | | | — | | | — | | | 7,662 | * |
| Pre-tax income from continuing operations | | | 1,014 | * | | 459 | | | 278 | | | — | | | — | | | 1,752 | * |
| Pre-tax margin from continuing operations | | | 6.5 | % | | 2.9 | pts. | | 1.8 | pts. | | — | pts. | | — | pts. | | 11.2 | % |
| Provision for/(benefit from) income taxes** | $ | (175) | | $ | 102 | | $ | 156 | | $ | (18) | | $ | — | | $ | 66 | | |
| Effective tax rate | | | (17.3) | % | | 10.4 | pts. | | 11.7 | pts. | | (1.0) | pts. | | — | pts. | | 3.7 | % |
| Income from continuing operations | $ | 1,190 | * | $ | 357 | | $ | 122 | | $ | 18 | | $ | — | | $ | 1,686 | * | |
| Income margin from continuing operations | | | 7.6 | % | | 2.3 | pts. | | 0.8 | pts. | | 0.1 | pts. | | — | pts. | | 10.8 | % |
| Diluted earnings per share from continuing operations | $ | 1.32 | * | $ | 0.40 | | $ | 0.14 | | $ | 0.02 | | $ | — | | $ | 1.88 | * | |
| | | | | | | | | | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Includes a $1.5 billion pre-tax charge for structural actions resulting in an impact of ($1.33) to diluted earnings per share from continuing operations and diluted operating (non-GAAP) earnings per share. |
| Column 1 | Column 2 |
|---|---|
| ** | The tax impact on operating (non-GAAP) pre-tax income from continuing operations is calculated under the same accounting principles applied to the GAAP pre-tax income which employs an annual effective tax rate method to the results. |
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 37 |
PRIOR YEAR IN REVIEW
This section provides a summary of our financial performance in 2020 as compared with 2019. As discussed in the “Organization of Information” section, financial performance has been reclassified to reflect discontinued operations presentation and recast to conform to our segment changes effective fourth-quarter 2021. Refer to “Year in Review” pages 30-45 of the “Management Discussion” section of our 2020 Annual Report for other details of our financial performance in 2020 compared to 2019.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ and shares in millions except per share amounts) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/Margin | |
| For year ended December 31: | 2020 | 2019 | Change | | |||||
| Revenue | $ | 55,179 | $ | 57,714 | (4.4) | %* | |||
| Gross profit margin | | | 55.9 | % | | 54.6 | % | 1.3 | pts. |
| Total expense and other (income) | $ | 28,293 | ** | $ | 24,327 | | 16.3 | % | |
| Income from continuing operations before income taxes | $ | 2,572 | ** | $ | 7,206 | | (64.3) | % | |
| Provision for/(benefit from) income taxes from continuing operations | $ | (1,360) | | $ | 60 | | NM | | |
| Income from continuing operations | $ | 3,932 | ** | $ | 7,146 | | (45.0) | % | |
| Income from continuing operations margin | | | 7.1 | % | | 12.4 | % | (5.3) | pts. |
| Income from discontinued operations, net of tax | | $ | 1,658 | É | $ | 2,285 | | (27.4) | % |
| Net income | $ | 5,590 | | $ | 9,431 | | (40.7) | % | |
| Earnings per share from continuing operations–assuming dilution | $ | 4.38 | ** | $ | 8.00 | | (45.3) | % | |
| Consolidated earnings per share–assuming dilution | $ | 6.23 | | $ | 10.56 | | (41.0) | % | |
| Weighted-average shares outstanding–assuming dilution | | | 896.6 | | | 892.8 | 0.4 | % | |
| | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | (4.5) percent adjusted for currency; (2.9) percent excluding divested businesses and adjusted for currency. |
| Column 1 | Column 2 |
|---|---|
| ** | Includes a $1.5 billion pre-tax charge for structural actions in the fourth quarter resulting in an impact to diluted earnings per share from continuing operations of ($1.33). |
| Column 1 | Column 2 |
|---|---|
| É | Includes a $0.6 billion pre-tax charge for structural actions in the fourth quarter resulting in an impact to diluted earnings per share from discontinued operations of ($0.51). |
NM–Not meaningful
The following table provides the company’s operating (non-GAAP) earnings for 2020 and 2019. See page 45 for additional information.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions except per share amounts) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| For year ended December 31: | 2020 | | 2019 | Percent Change | | ||||
| Net income as reported | $ | 5,590 | | $ | 9,431 | | (40.7) | % | |
| Income from discontinued operations, net of tax | | | 1,658 | * | | 2,285 | | (27.4) | |
| Income from continuing operations | $ | 3,932 | ** | $ | 7,146 | | (45.0) | % | |
| Non-operating adjustments (net of tax) | | | | | | | | ||
| Acquisition-related charges | | | 1,434 | | | 1,335 | 7.4 | | |
| Non-operating retirement-related costs/(income) | | | 864 | | | 466 | 85.6 | | |
| U.S. tax reform impacts | | | (110) | | | 146 | NM | | |
| Operating (non-GAAP) earnings | $ | 6,120 | ** | $ | 9,093 | (32.7) | % | ||
| Diluted operating (non-GAAP) earnings per share | $ | 6.82 | ** | $ | 10.18 | (33.0) | % | ||
| | | | | | | | | | |
* Includes a $0.6 billion pre-tax charge for structural actions in the fourth quarter.
** Includes a $1.5 billion pre-tax charge for structural actions in the fourth quarter resulting in an impact to diluted operating (non-GAAP) earnings per share of ($1.33).
NM–Not meaningful
Financial Performance Summary
In 2020, we reported $55.2 billion in revenue and income from continuing operations of $3.9 billion, which included a $1.5 billion pre-tax charge for structural actions (primarily workforce rebalancing) in the fourth quarter to simplify and optimize our operating model. Operating (non-GAAP) earnings in 2020 were $6.1 billion, which also included the charge for workforce rebalancing. Diluted earnings per share from continuing operations was $4.38 as reported and $6.82 on an operating (non-GAAP) basis. On a consolidated basis, we also generated $18.1 billion in cash from operations, $10.8 billion in free cash flow and delivered shareholder returns of $5.8 billion in dividends. With the unprecedented COVID-19 pandemic and macroeconomic uncertainty beginning in March 2020, client priorities shifted to maintaining operational stability, flexibility and preservation of cash. While there was continued demand for offerings that support their digital transformation, clients moved to shorter term duration engagements and prioritized operational expenditures over capital expenditures, which impacted the company’s performance in 2020. However, our results reflected strong performance in hybrid cloud led by Red Hat, gross margin expansion and solid cash generation. We also continued to strengthen our position as a hybrid cloud platform and AI company through strategic organic investments and acquisitions.
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38Management Discussion
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Total revenue decreased 4.4 percent as reported and 4.5 percent adjusted for currency compared to the prior year. To provide better transparency on the recurring performance of the ongoing business, total revenue, geographic revenue and hybrid cloud revenue growth rates are provided excluding divested businesses and at constant currency. These divested businesses are included in the category “Other—divested businesses.” Excluding divested businesses and adjusted for currency, revenue decreased 2.9 percent. Software revenue increased 2.3 percent as reported and 2 percent adjusted for currency, with strong performance from Red Hat, offset by declines in transactional performance in other areas of the portfolio. Software revenue performance was impacted by purchase deferrals, clients opting for shorter duration contracts and preference for operating expenses over capital expenditures. Consulting decreased 4.0 percent as reported and 4 percent adjusted for currency with declines due to project delays and less discretionary spending by clients. Infrastructure decreased 7.9 percent year to year as reported and 8 percent adjusted for currency primarily due to product cycle dynamics. Across the segments, total IBM hybrid cloud revenue of $16.8 billion in 2020 grew 22 percent as reported (21 percent adjusted for currency) and 24 percent excluding divested businesses and adjusted for currency.
From a geographic perspective, Americas revenue declined 5.5 percent year to year as reported (3 percent excluding divested businesses and adjusted for currency). EMEA decreased 3.0 percent (3 percent excluding divested businesses and adjusted for currency). Asia Pacific declined 3.7 percent (3 percent excluding divested businesses and adjusted for currency).
The gross margin of 55.9 percent increased 1.3 points year to year, and the operating (non-GAAP) gross margin of 57.3 percent increased 1.7 points versus the prior year, reflecting portfolio mix with strong software contribution and our focus on productivity.
Total expense and other (income) increased 16.3 percent in 2020 compared to the prior year. The year-to-year performance was driven by higher charges for workforce rebalancing, a full year of Red Hat operational spending in 2020 compared to six months in 2019, lower gains from divestitures and higher non-operating retirement-related costs, partially offset by lower spending including reductions in travel and other expenses associated with COVID-19 restrictions. Total operating (non-GAAP) expense and other (income) increased 15.5 percent year to year, driven primarily by the same factors excluding the non-operating retirement-related costs.
Pre-tax income from continuing operations of $2.6 billion decreased 64.3 percent and the pre-tax margin was 4.7 percent, a decrease of 7.8 points versus 2019, primarily due to higher workforce rebalancing charges in 2020, lower gains from divestitures and higher retirement-related costs in the current year. The continuing operations effective tax rate for 2020 was (52.9) percent compared to 0.8 percent in 2019. The benefit from income taxes in 2020 was primarily due to the tax impacts of an intra-entity sale of certain of the company’s intellectual property and related impacts in the first quarter, which resulted in a net tax benefit of $0.9 billion and a benefit of $0.2 billion related to a foreign tax law change. Net income from continuing operations of $3.9 billion decreased 45.0 percent and the net income from continuing operations margin was 7.1 percent, down 5.3 points year to year, primarily due to the fourth-quarter workforce rebalancing charge. Operating (non-GAAP) pre-tax income from continuing operations of $5.5 billion decreased 42.1 percent year to year and the operating (non-GAAP) pre-tax margin from continuing operations decreased 6.5 points to 9.9 percent, reflecting the higher workforce rebalancing charges and lower gains from divestitures in the current year. The operating (non-GAAP) effective tax rate for 2020 was (11.5) percent compared to 4.0 percent in 2019. The current year operating (non-GAAP) benefit from income taxes was primarily driven by the net tax benefit from an intra-entity IP sale in the first quarter. Operating (non-GAAP) income from continuing operations of $6.1 billion decreased 32.7 percent and the operating (non-GAAP) income margin from continuing operations of 11.1 percent was down 4.7 points year to year.
Diluted earnings per share from continuing operations of $4.38 in 2020 decreased 45.3 percent and operating (non-GAAP) diluted earnings per share of $6.82 decreased 33.0 percent versus 2019, both including a ($1.33) impact from the structural actions initiated in the fourth-quarter 2020.
During 2020, we continued to take actions to further enhance our balance sheet and liquidity position. Cash and cash equivalents, restricted cash and marketable securities at year end were $14.3 billion, an increase of $5.3 billion from December 31, 2019. Throughout 2020, we took mitigation actions to preserve liquidity as well as strategic actions to optimize our capital structure, for example, we re-focused our Financing portfolio reducing our external debt needs. We reduced total debt by $1.4 billion from year end 2019 and $11.7 billion since the second quarter of 2019 (immediately preceding the Red Hat transaction).
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 39 |
Results of Continuing Operations
As discussed in the “Organization of Information” section, with the completion of the separation on November 3, 2021, results of Kyndryl are reported as discontinued operations. Prior periods have been reclassified to conform to this presentation in the Management Discussion to allow for a meaningful comparison of continuing operations.
Segment Details
The following is an analysis of the 2020 versus 2019 reportable segment results. The table below presents each reportable segment’s revenue and gross margin results. Segment pre-tax income includes certain limited transactions, predominantly between the Financing and Infrastructure segments, that are recorded to other income and excludes certain unallocated corporate items. Prior-year results have been recast to conform with segment changes effective fourth-quarter 2021.
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | | Percent Change | |
| | | | | | | | | Margin | | Adjusted for | |
| For the year ended December 31: | 2020 | * | 2019 | * | Change | | Currency | | |||
| Revenue | | | | | | | | | | | |
| Software | | $ | 22,927 | | $ | 22,408 | | 2.3 | % | 2.1 | % |
| Gross margin | | | 78.3 | % | | 78.0 | % | 0.4 | pts. | | |
| Consulting | | 16,257 | | 16,939 | | (4.0) | % | (4.3) | % | ||
| Gross margin | | | 29.3 | % | | 27.4 | % | 1.8 | pts. | | |
| Infrastructure | | | 14,533 | | | 15,774 | (7.9) | % | (7.5) | % | |
| Gross margin | | | 57.5 | % | | 55.6 | % | 1.9 | pts. | | |
| Financing | | | 975 | | | 1,215 | (19.8) | % | (18.9) | % | |
| Gross margin | | | 41.6 | % | | 42.2 | % | (0.6) | pts. | | |
| Other | | | 488 | | | 1,378 | | (64.6) | % | (65.0) | % |
| Gross margin | | | (126.5) | % | | 9.4 | % | NM | | | |
| Total revenue | $ | 55,179 | $ | 57,714 | (4.4) | %** | (4.5) | % | |||
| Total gross profit | $ | 30,865 | $ | 31,533 | (2.1) | % | | | |||
| Total gross margin | | | 55.9 | % | | 54.6 | % | 1.3 | pts. | | |
| Non-operating adjustments | | | | | | | | | | | |
| Amortization of acquired intangible assets | | | 726 | | | 527 | 37.8 | % | | | |
| Acquisition-related charges | | | — | | | 13 | | (100.0) | % | | |
| Operating (non-GAAP) gross profit | $ | 31,591 | $ | 32,073 | (1.5) | % | | | |||
| Operating (non-GAAP) gross margin | | | 57.3 | % | | 55.6 | % | 1.7 | pts. | | |
| | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Recast to reflect segment changes. |
** (2.9) percent excluding divested businesses and adjusted for currency.
NM–Not meaningful
Software
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Yr.-to-Yr. | | Percent Change | |
| | | | | | | | | Percent | | Adjusted for | |
| For the year ended December 31: | 2020 | * | 2019 | * | Change | | Currency | | |||
| Software revenue | $ | 22,927 | $ | 22,408 | | 2.3 | % | 2.1 | % | ||
| Hybrid Platform & Solutions | | $ | 16,321 | ** | $ | 14,472 | 12.8 | % | 12.5 | % | |
| Red Hat | | | | | | | 287.8 | ** | 286.8 | ** | |
| Automation | | | | | | | (10.3) | (10.6) | | ||
| Data & AI | | | | | | | (6.3) | (6.6) | | ||
| Security | | | | | | | 0.7 | 0.6 | | ||
| Transaction Processing | | | 6,606 | | | 7,936 | (16.8) | (17.0) | | ||
| | | | | | | | | | | | |
* Recast to reflect segment changes.
** Red Hat was acquired on July 9, 2019. Results in 2020 include a full year of Red Hat revenue.
Software revenue of $22,927 million increased 2.3 percent as reported (2 percent adjusted for currency) in 2020 compared to the prior year. There was strong growth in Hybrid Platform & Solutions, driven primarily by Red Hat, as our hybrid cloud and AI solutions are resonating with clients. Transaction Processing revenue decreased year to year, driven by declines in transactional software performance as clients delayed longer term commitments in 2020 due to the macroeconomic environment.
Hybrid Platform & Solutions revenue of $16,321 million increased 12.8 percent as reported (12 percent adjusted for currency) compared to the prior year, driven by a full year of Red Hat revenue contribution and Red Hat’s strong performance in infrastructure software and application development and emerging technologies. Red Hat OpenShift, the leading open source hybrid cloud platform, helped clients modernize mission-critical workloads, build cloud native applications, and deploy and manage data and applications
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40Management Discussion
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across various clouds within an environment that is open, flexible and secure. Security revenue grew year to year due to good client adoption in security solutions such as Cloud Pak for Security and growth in security services as clients focused on their secure digital transformations. This growth was partially offset by year-to-year declines in Automation and Data & AI as clients deferred transformational investments in 2020 to focus on their core operations.
Transaction Processing revenue of $6,606 million decreased 16.8 percent as reported (17 percent adjusted for currency) in 2020 compared to the prior year. With the macroeconomic environment due to the COVID-19 pandemic, clients focused on near-term priorities resulting in purchase deferrals, which impacted our transactional software performance in 2020. However, our subscription and support revenue grew in 2020 compared to the prior year.
Within Software, hybrid cloud revenue of $6.9 billion grew 69 percent as reported and 68 percent adjusted for currency year to year.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | |
| | | | | | | | | Margin | |
| For the year ended December 31: | 2020 | * | 2019 | * | Change | | |||
| Software | | | | | | | | | |
| Gross profit | $ | 17,958 | $ | 17,470 | 2.8 | % | |||
| Gross profit margin | | | 78.3 | % | | 78.0 | % | 0.4 | pts. |
| Pre-tax income | $ | 3,341 | $ | 5,025 | (33.5) | % | |||
| Pre-tax margin | | | 14.6 | % | | 22.4 | % | (7.8) | pts. |
| | | | | | | | | | |
* Recast to reflect segment changes.
The Software gross profit margin increased 0.4 points to 78.3 percent in 2020 compared to the prior year. The gross profit margin expansion was driven primarily by the full-year contribution from Red Hat and year-to-year improvement in services margins as we continued to focus on shifting to higher value services, such as Software-as-a-Service and security services, and driving AI-powered automation across the portfolio. Pre-tax income of $3,341 million decreased 33.5 percent compared to the prior year with a pre-tax margin decline of 7.8 points to 14.6 percent. The decline in pre-tax income and margin was driven primarily by the decline in transactional software performance in Transaction Processing and our continued investment in strategic areas of hybrid cloud and AI. The decline also reflects the impact of higher workforce rebalancing charges year-to-year which had 3.1 points of impact on the pre-tax margin.
Consulting
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Yr.-to-Yr. | | Percent Change | |
| | | | | | | | | Percent | | Adjusted for | |
| For the year ended December 31: | 2020 | * | 2019 | * | Change | Currency | | ||||
| Consulting revenue | $ | 16,257 | | $ | 16,939 | | (4.0) | % | (4.3) | % | |
| Business Transformation | $ | 7,193 | | $ | 7,569 | | (5.0) | % | (5.2) | % | |
| Technology Consulting | | | 3,133 | | 2,821 | | 11.1 | 10.3 | | ||
| Application Operations | | | 5,931 | | 6,549 | | (9.4) | (9.5) | | ||
| | | | | | | | | | | | |
* Recast to reflect segment changes.
Consulting revenue of $16,257 million decreased 4.0 percent as reported (4 percent adjusted for currency) in 2020 compared to the prior year. As the global pandemic intensified through the year, we aligned our offerings to help clients focus on engaging customers virtually, modernizing and migrating applications to the cloud, empowering a remote workforce, and focusing on cybersecurity and IT resiliency. In 2020, Consulting accelerated the number of engagements using Red Hat technology and continued to drive client adoption of Red Hat OpenShift and IBM Cloud Paks.
Business Transformation revenue of $7,193 million decreased 5.0 percent as reported (5 percent adjusted for currency) in 2020 compared to the prior year. Given the macroeconomic environment during 2020, clients shifted priorities, which led to project delays and less demand for more discretionary offerings. Our cognitive process services (formerly Global Process Services) revenue returned to growth in the fourth quarter of 2020, as we continued to deliver efficiency and flexibility to our clients’ processes by infusing innovative technology and redesigning intelligent workflows.
Technology Consulting revenue of $3,133 million increased 11.1 percent as reported (10 percent adjusted for currency) in 2020 compared to the prior year, driven primarily by growth in higher value offerings to develop and modernize cloud applications.
Application Operations revenue of $5,931 million decreased 9.4 percent as reported (10 percent adjusted for currency), reflecting the decline in our traditional on-premises application management services.
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 41 |
Within Consulting, hybrid cloud revenue of $5.9 billion grew 11 percent year to year as reported and adjusted for currency. Consulting continued to drive the adoption of our hybrid cloud platform to help our clients accelerate their digital reinventions by modernizing their application infrastructures and leveraging business transformation services built on hybrid cloud.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | |
| | | | | | | | | Margin | |
| For the year ended December 31: | 2020 | * | 2019 | * | Change | | |||
| Consulting | | | | | | | | | |
| Gross profit | $ | 4,760 | | $ | 4,648 | 2.4 | % | ||
| Gross profit margin | | | 29.3 | % | 27.4 | % | 1.8 | pts. | |
| Pre-tax income | $ | 1,034 | | $ | 1,344 | (23.0) | % | ||
| Pre-tax margin | | | 6.4 | % | 7.9 | % | (1.6) | pts. | |
| | | | | | | | | | |
* Recast to reflect segment changes.
The Consulting gross profit margin increased 1.8 points to 29.3 percent in 2020 compared to the prior year. The gross margin expansion reflects our shift to higher-value offerings, improved productivity and operational efficiency created by our investments in innovative delivery capabilities and our ability to leverage our variable and global delivery resource model. Pre-tax income of $1,034 million decreased 23.0 percent compared to the prior year and the pre-tax margin declined 1.6 points to 6.4 percent. The year-to-year declines in pre-tax income and margin were driven by the higher workforce rebalancing charges year to year, which had 2.7 points of impact to pre-tax margin, partially offset by the gross margin expansion.
Infrastructure
| | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | |
| | | | | | Yr.-to-Yr. | ||||||
| | | | | | | | | Yr.-to-Yr. | | Percent Change | |
| | | | | | | | | Percent | | Adjusted for | |
| For the year ended December 31: | 2020 | * | 2019 | * | Change | Currency | | ||||
| Infrastructure revenue | $ | 14,533 | $ | 15,774 | (7.9) | % | (7.5) | % | |||
| Hybrid Infrastructure | $ | 8,415 | $ | 9,176 | (8.3) | % | (8.6) | % | |||
| IBM Z | | | | | | | (1.3) | (1.7) | | ||
| Distributed Infrastructure | | | | | | | (12.0) | (12.2) | | ||
| Infrastructure Support | | | 6,118 | | | 6,599 | (7.3) | (6.0) | | ||
| | | | | | | | | | | | |
* Recast to reflect segment changes.
Infrastructure revenue of $14,533 million decreased 7.9 percent year to year as reported (8 percent adjusted for currency). Although impacted by product cycles, our Infrastructure solutions continued to deliver critical and lasting value to enterprise clients in support of our hybrid cloud strategy.
Hybrid Infrastructure revenue of $8,415 million decreased 8.3 percent as reported (9 percent adjusted for currency) driven primarily by the decline in Distributed Infrastructure reflecting the Power and Storage product cycles. IBM Z revenue decreased 1.3 percent as reported (2 percent adjusted for currency), driven by a decline in IBM Z operating system software, partially offset by growth in IBM Z hardware reflecting an elongated z15 adoption cycle as a result of the challenging environment. IBM Z continued to offer clients a high-value, secure and scalable platform with cloud native development capabilities.
Infrastructure Support revenue decreased 7.3 percent as reported (6 percent adjusted for currency) year to year, driven primarily by the IBM Z and Distributed Infrastructure portfolio product cycles and a shift away from lower value services.
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42Management Discussion
International Business Machines Corporation and Subsidiary Companies
Within Infrastructure, hybrid cloud revenue of $4.0 billion declined 3 percent as reported and 4 percent adjusted for currency.
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent/ | |
| | | | | | | | | Margin | |
| For the year ended December 31: | 2020 | * | 2019 | * | Change | ||||
| Infrastructure | | | | | | | | | |
| Gross profit | $ | 8,359 | $ | 8,773 | (4.7) | % | |||
| Gross profit margin | | | 57.5 | % | | 55.6 | % | 1.9 | pts. |
| Pre-tax income | $ | 1,654 | $ | 2,481 | (33.3) | % | |||
| Pre-tax margin | | | 11.4 | % | | 15.7 | % | (4.3) | pts. |
| | | | | | | | | | |
* Recast to reflect segment changes.
The Infrastructure gross profit margin increased 1.9 points to 57.5 percent in 2020 compared to the prior year, driven primarily by margin improvements in Hybrid Infrastructure reflecting margin expansion in IBM Z and Power within Distributed Infrastructure. Pre-tax income of $1,654 million declined 33.3 percent and pre-tax margin decreased 4.3 points year to year to 11.4 percent, driven primarily by the higher level of workforce rebalancing charges in the current year, which had 3.4 points of impact on the pre-tax margin.
Financing
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2020 | * | 2019 | * | Change | | |||
| Revenue | $ | 975 | | $ | 1,215 | | (19.8) | % | |
| Pre-tax income | $ | 449 | | $ | 652 | | (31.2) | % |
* Recast to conform to 2021 presentation.
In 2019, we began the wind down of our OEM Commercial Financing business to refocus our Financing business on IBM’s products and services which completed in early 2021. In 2020, we entered into arrangements to sell certain financing receivables to third parties. While the strategic actions we have taken are the primary driver of the decline in external revenue and pre-tax income on a year-to-year basis, our repositioning of the Financing business has strengthened our liquidity position, improved the quality of our portfolio and lowered our debt needs.
Financing revenue decreased 19.8 percent (19 percent adjusted for currency) compared to the prior year, driven by commercial financing which declined $196 million to $45 million and client financing which declined $44 million to $930 million. For the year ended December 31, 2020, the decrease in financing revenue was due to a lower average asset balance, primarily driven by the strategic actions described above.
Financing pre-tax income decreased 31.2 percent to $449 million compared to the prior year and the pre-tax margin of 46.1 percent decreased 7.6 points year to year. The decrease in pre-tax income was primarily driven by a decrease in gross profit reflecting the strategic actions described above, a decline in internal financing and higher provisions for credit losses in Americas.
Geographic Revenue
In addition to the revenue presentation by reportable segment, we also measure revenue performance on a geographic basis.
| | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | | | |
| | | | | | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | | | | | Percent Change | |
| | | | | | | | | | | Yr.-to-Yr. | | Excluding Divested | |
| | | | | | | | | Yr.-to-Yr. | | Percent Change | | Businesses And | |
| | | | | | | | | Percent | | Adjusted for | | Adjusted for | |
| For the year ended December 31: | 2020 | | 2019 | | Change | Currency | Currency | | |||||
| Total revenue | $ | 55,179 | $ | 57,714 | (4.4) | % | (4.5) | % | (2.9) | % | |||
| Americas | $ | 27,119 | $ | 28,704 | (5.5) | % | (4.5) | % | (2.8) | % | |||
| Europe/Middle East/Africa | | | 16,767 | | | 17,282 | (3.0) | (4.5) | (2.8) | | |||
| Asia Pacific | | | 11,293 | | | 11,728 | (3.7) | (4.5) | (3.4) | | |||
| | | | | | | | | | | | | | |
Total revenue of $55,179 million in 2020 decreased 4.4 percent year to year as reported (4 percent adjusted for currency and 3 percent excluding divested businesses and adjusted for currency).
Americas revenue decreased 5.5 percent as reported (4 percent adjusted for currency and 3 percent excluding divested businesses and adjusted for currency). Within North America, the U.S. decreased 4.7 percent and Canada decreased 4.7 percent as reported (4
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| Management DiscussionInternational Business Machines Corporation and Subsidiary Companies | 43 |
percent adjusted for currency). Latin America declined 12.0 percent as reported (2 percent adjusted for currency). Within Latin America, Brazil declined 15.5 percent as reported (2 percent adjusted for currency).
EMEA revenue decreased 3.0 percent as reported (4 percent adjusted for currency and 3 percent excluding divested businesses and adjusted for currency). The UK, Germany, France and Italy decreased 8.8 percent, 5.8 percent, 3.9 percent and 1.1 percent, respectively, as reported, and declined 9 percent, 8 percent, 6 percent and 3 percent, respectively, adjusted for currency.
Asia Pacific revenue decreased 3.7 percent as reported (4 percent adjusted for currency and 3 percent excluding divested businesses and adjusted for currency). Japan decreased 1 percent as reported and 3 percent adjusted for currency. China decreased 13.7 percent as reported and 14 percent adjusted for currency. India declined 1.1 percent as reported, but grew 4 percent adjusted for currency. Australia increased 0.8 percent as reported and 1 percent adjusted for currency.
Total Expense and Other (Income)
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | |
| | | | | | | | | Yr.-to-Yr. | |
| | | | | | | | | Percent | |
| For the year ended December 31: | 2020 | 2019 | Change | | |||||
| Selling, general and administrative | | $ | 20,561 | * | $ | 18,724 | 9.8 | % | |
| Research, development and engineering | | 6,262 | | | 5,910 | 5.9 | | ||
| Intellectual property and custom development income | | | (620) | | | (639) | (2.8) | | |
| Other (income) and expense | | | 802 | | | (1,012) | NM | | |
| Interest expense | | | 1,288 | | | 1,344 | (4.2) | | |
| Total expense and other (income) | $ | 28,293 | * | $ | 24,327 | 16.3 | % | ||
| Non-operating adjustments | | | | | | | | | |
| Amortization of acquired intangible assets | | | (1,106) | | | (744) | 48.6 | | |
| Acquisition-related charges | | | (13) | | | (409) | (96.8) | | |
| Non-operating retirement-related (costs)/income | | | (1,073) | | | (576) | | 86.4 | |
| Operating (non-GAAP) expense and other (income) | $ | 26,101 | * | $ | 22,598 | 15.5 | % | ||
| Total expense-to-revenue ratio | | | 51.3 | % | | 42.2 | % | 9.1 | pts. |
| Operating (non-GAAP) expense-to-revenue ratio | | 47.3 | % | | 39.2 | % | 8.1 | pts. |
* Includes a $1.5 billion pre-tax charge for structural actions in the fourth quarter.
NM–Not meaningful
Total expense and other (income) year-to-year results for the year ended December 31, 2020 were impacted by the Red Hat acquisition which closed in July 2019. As a result, in 2020, there was a full year of expenses for Red Hat operational spending and amortization of acquired intangible assets associated with the transaction. Expense in 2020 also included a fourth-quarter $1.5 billion pre-tax charge for structural actions (primarily workforce rebalancing) to simplify and optimize our operating model.
Total expense and other (income) increased 16.3 percent in 2020 versus the prior year, primarily driven by higher Red Hat operational spending, the fourth-quarter charge for workforce rebalancing, lower gains from divestitures and higher non-operating retirement-related costs, partially offset by lower spending including reductions in travel and other expenses associated with COVID-19 restrictions. Total operating (non-GAAP) expense and other (income) increased 15.5 percent year to year, driven primarily by the factors above excluding the higher non-operating retirement-related costs.
Total selling, general and administrative (SG&A) expense increased 9.8 percent in 2020 versus 2019, driven primarily by the following factors:
| Column 1 | Column 2 |
|---|---|
| • | Higher workforce rebalancing charge (9 points); |
| Column 1 | Column 2 |
|---|---|
| • | Higher spending (1 point) driven by a full year of Red Hat operational expense in 2020 compared to six months in 2019 (6 points), partially offset by spending reductions associated with COVID-19 restrictions; |
| Column 1 | Column 2 |
|---|---|
| • | Higher amortization of acquired intangible assets associated with the Red Hat transaction (2 points); partially offset by |
| Column 1 | Column 2 |
|---|---|
| • | Lower acquisition-related charges associated with the Red Hat transaction (2 points). |
Provisions for expected credit loss expense increased $45.9 million in 2020 compared to 2019. The receivables provision coverage was 2.2 percent at December 31, 2020, an increase of 70 basis points from December 31, 2019. The higher coverage rate at December 31, 2020 also reflects the adoption of the new guidance for current expected credit losses.
RD&E expense increased 5.9 percent in 2020 versus 2019 primarily driven by:
| Column 1 | Column 2 |
|---|---|
| • | Higher spending (7 points) driven by a full year of Red Hat spending in 2020 compared to six months in 2019 (8 points); partially offset by |
| Column 1 | Column 2 |
|---|---|
| • | Lower acquisition-related charges associated with the Red Hat transaction (1 point). |
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44Management Discussion
International Business Machines Corporation and Subsidiary Companies
Total intellectual property and custom development income decreased 2.8 percent in 2020 compared to 2019. This was primarily due to a decline in licensing of intellectual property including royalty-based fees compared to the prior year. The timing and amount of licensing, sales or other transfers of IP may vary significantly from period to period depending upon the timing of licensing agreements, economic conditions, industry consolidation and the timing of new patents and know-how development.
Total other (income) and expense was expense of $802 million in 2020 compared to income of $1,012 million in 2019. The year-to-year change was primarily driven by:
| Column 1 | Column 2 |
|---|---|
| • | Lower gains from divestitures ($733 million); |
| Column 1 | Column 2 |
|---|---|
| • | Higher non-operating retirement-related costs ($497 million); |
| Column 1 | Column 2 |
|---|---|
| • | Net exchange losses (including derivative instruments) in the current year versus net exchange gains (including derivative instruments) in the prior year ($277 million); and |
| Column 1 | Column 2 |
|---|---|
| • | Lower interest income ($244 million) driven by lower interest rates and a lower average cash balance in the current year. |
Interest expense decreased $56 million compared to 2019. Interest expense is presented in cost of financing in the Consolidated Income Statement only if the related external borrowings are to support the Financing external business. Overall interest expense (excluding capitalized interest) in 2020 was $1,738 million, a decrease of $214 million year to year, primarily driven by lower average interest rates.
Income Taxes
The continuing operations effective tax rate for 2020 was (52.9) percent compared to 0.8 percent in 2019. The decrease in the effective tax rate was primarily driven by a net tax benefit of $0.9 billion related to an intra-entity sale of certain of the company’s intellectual property and related impacts in the first quarter of 2020, and a benefit of $0.2 billion related to a foreign tax law change. The operating (non-GAAP) effective tax rate for 2020 was (11.5) percent compared to 4.0 percent in 2019. The 2020 operating (non-GAAP) benefit from income taxes was primarily driven by the net tax benefit from the intra-entity IP sale. For more information, see note H, “Taxes.”
Results of Discontinued Operations
Income from discontinued operations, net of tax was $1,658 million in 2020 compared to $2,285 million in 2019, a decrease of 27.4 percent year to year. The decrease was primarily driven by charges for structural actions in the fourth quarter of 2020. Refer to note C, “Separation of Kyndryl,” for additional information.
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GAAP Reconciliation
The tables below provide a reconciliation of our income statement results as reported under GAAP to our operating earnings presentation which is a non-GAAP measure. Management’s calculation of operating (non-GAAP) earnings, as presented, may differ from similarly titled measures reported by other companies. Refer to the “Operating (non-GAAP) Earnings” section for management’s rationale for presenting operating earnings information.
| | | | | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions except per share amounts) | | | | | | | | | | | ||||||
| | | | | | Acquisition- | | Retirement- | | U.S. Tax | | | | | |||
| | | | | | Related | | Related | | Reform | | Operating | |||||
| For the year ended December 31, 2020: | | GAAP | Adjustments | | Adjustments | | Impacts | | (non-GAAP) | | ||||||
| Gross profit | $ | 30,865 | $ | 726 | | $ | — | | $ | — | | $ | 31,591 | | ||
| Gross profit margin | | | 55.9 | % | | 1.3 | pts. | | — | pts. | | — | pts. | | 57.3 | % |
| SG&A | $ | 20,561 | * | $ | (1,117) | | $ | — | | $ | — | | $ | 19,445 | * | |
| RD&E | | | 6,262 | | | — | | | — | | | — | | | 6,262 | |
| Other (income) and expense | | | 802 | | | (2) | | | (1,073) | | | — | | | (273) | |
| Interest expense | | | 1,288 | | | — | | | — | | | — | | | 1,288 | |
| Total expense and other (income) | | | 28,293 | * | | (1,119) | | | (1,073) | | | — | | | 26,101 | * |
| Pre-tax income from continuing operations | | | 2,572 | * | | 1,845 | | | 1,073 | | | — | | | 5,490 | * |
| Pre-tax margin from continuing operations | | | 4.7 | % | | 3.3 | pts. | | 1.9 | pts. | | — | pts. | | 9.9 | % |
| Provision for/(benefit from) income taxes** | $ | (1,360) | $ | 411 | | $ | 208 | | $ | 110 | | $ | (630) | | ||
| Effective tax rate | | | (52.9) | % | | 25.3 | pts. | | 14.1 | pts. | | 2.0 | pts. | | (11.5) | % |
| Income from continuing operations | $ | 3,932 | * | $ | 1,434 | | $ | 864 | | $ | (110) | | $ | 6,120 | * | |
| Income margin from continuing operations | | | 7.1 | % | | 2.6 | pts. | | 1.6 | pts. | | (0.2) | pts. | | 11.1 | % |
| Diluted earnings per share from continuing operations | | $ | 4.38 | * | $ | 1.60 | | $ | 0.96 | | $ | (0.12) | | $ | 6.82 | * |
| | | | | | | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Includes a $1.5 billion pre-tax charge for structural actions in the fourth quarter resulting in an impact of ($1.33) to diluted earnings per share from continuing operations and diluted operating (non-GAAP) earnings per share. |
| Column 1 | Column 2 |
|---|---|
| ** | The tax impact on operating (non-GAAP) pre-tax income is calculated under the same accounting principles applied to the GAAP pre-tax income which employs an annual effective tax rate method to the results. |
| | | | | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions except per share amounts) | | | | | | | | | | | | | | | | |
| | | | Acquisition- | Retirement- | U.S. Tax | | | |||||||||
| | | | | | Related | | Related | | Reform | | Operating | |||||
| For the year ended December 31, 2019: | | GAAP | Adjustments | | Adjustments | | Impacts | | (non-GAAP) | | ||||||
| Gross profit | $ | 31,533 | $ | 540 | | $ | — | | $ | — | | $ | 32,073 | | ||
| Gross profit margin | | | 54.6 | % | | 0.9 | pts. | | — | pts. | | — | pts. | | 55.6 | % |
| SG&A | $ | 18,724 | | $ | (1,024) | | $ | — | | $ | — | | $ | 17,700 | | |
| RD&E | | | 5,910 | | | (53) | | | — | | | — | | | 5,857 | |
| Other (income) and expense | | | (1,012) | | | 152 | | | (576) | | | — | | | (1,436) | |
| Interest expense | | | 1,344 | | | (228) | | | — | | | — | | | 1,116 | |
| Total expense and other (income) | | | 24,327 | | | (1,154) | | | (576) | | | — | | | 22,598 | |
| Pre-tax income from continuing operations | | | 7,206 | | | 1,693 | | | 576 | | | — | | | 9,475 | |
| Pre-tax margin from continuing operations | | | 12.5 | % | | 2.9 | pts. | | 1.0 | pts. | | — | pts. | | 16.4 | % |
| Provision for income taxes* | $ | 60 | $ | 358 | | $ | 110 | | $ | (146) | | $ | 382 | | ||
| Effective tax rate | | | 0.8 | % | | 3.6 | pts. | | 1.1 | pts. | | (1.5) | pts. | | 4.0 | % |
| Income from continuing operations | $ | 7,146 | | $ | 1,335 | | $ | 466 | | $ | 146 | | $ | 9,093 | | |
| Income margin from continuing operations | | | 12.4 | % | | 2.3 | pts. | | 0.8 | pts. | | 0.3 | pts. | | 15.8 | % |
| Diluted earnings per share from continuing operations | | $ | 8.00 | $ | 1.50 | | $ | 0.52 | | $ | 0.16 | | $ | 10.18 | |
| Column 1 | Column 2 |
|---|---|
| * | The tax impact on operating (non-GAAP) pre-tax income is calculated under the same accounting principles applied to the GAAP pre-tax income which employs an annual effective tax rate method to the results. |
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46Management Discussion
International Business Machines Corporation and Subsidiary Companies
OTHER INFORMATION
Looking Forward
Executing on a Hybrid Cloud & AI Strategy
Over the last year and a half, we have taken a series of significant steps to execute our hybrid cloud and AI strategy and to improve our revenue profile. Our portfolio, our capital allocation and the actions we have been taking are all designed to “create value through focus” for our clients, our partners, our employees and our shareholders.
Our most significant portfolio action was the separation of Kyndryl which was completed on November 3. The separation of Kyndryl creates two industry-leading companies, which will continue to have a strong commercial relationship. Both IBM and Kyndryl have increased clarity and ability to focus on their respective operating and financial models, including capital deployment, investment strategies and investment grade capital structures. The separation enables greater freedom of action to partner and capture new opportunities.
We are building a stronger client-centric culture to drive growth. We have been aggressively hiring with approximately 60 percent of our hires in Consulting. We are scaling resources in garages, client engineering centers and customer success managers, to better serve our clients. We are increasing investments in R&D to deliver innovation in AI, hybrid cloud and emerging areas like quantum. We continue to acquire companies that complement and strengthen our portfolio, with a total of 15 acquisitions in 2021. We are increasing investment to expand our ecosystem to drive platform adoption and are simplifying and redesigning our go-to market to better meet client needs, and to execute on our growth agenda.
We are addressing the hybrid cloud and AI opportunity with a more platform-centric business model. Our new management structure, under our four reportable segments: Software, Consulting, Infrastructure and Financing, aligns our operating model to our platform-centric approach, reflects a simpler and more streamlined business and provides greater transparency into segment trends.
Our platform-centric approach is designed to meet clients wherever they are in their digital transformation journey. The hybrid cloud platform we have built is open, secure, and flexible and continues to gain traction in the marketplace. We are seeing high demand for our capabilities in several areas. Across industries, clients see technology as a major source of competitive advantage and are eager to automate as many business tasks as possible. They realize that powerful technologies, embedded at the heart of their business, can lead to seismic shifts in the way they create value and differentiation. They are using AI and predictive capabilities to mitigate friction in their supply chains. Cybersecurity remains a major area of concern as the cost of cybercrime rises each year. As clients deal with these challenges and opportunities, they are looking for a partner they can trust and who has a proven track record in bringing about strategic transformation projects. There is tremendous opportunity for us to help our clients leverage the power of hybrid cloud and AI. This is what we have built our platform for and why we have such confidence in our strategy.
With the actions we have taken to simplify our operating model, the fundamentals of our business model remain solid. Our balance sheet and liquidity position remains strong. At December 31, 2021, we had $7.6 billion of cash and cash equivalents, restricted cash and marketable securities. We have made good progress in deleveraging, while being acquisitive and without sacrificing investments in our business or our solid dividend policy. We have reduced our debt by $9.6 billion since the end of 2020 and $21.3 billion from our peak level at June 30, 2019 (immediately preceding the Red Hat acquisition).
We exited 2021 a different company. We have a higher growth and higher value business mix, with over 70 percent of our revenue in software and services, and a significant recurring revenue base, dominated by software. This will result in an improving revenue growth profile, higher operating margin, strong and growing free cash flow and lower capital intensity – leading to a higher return on invested capital business. We are managing for the long-term and are confident in the direction and focus of our business. We expect to continue our progress as a leading hybrid cloud and AI company with a focus on revenue growth and cash generation while maintaining a strong dividend policy. Our expectations for 2022 are aligned with our mid-term financial model which was previously communicated at our investor briefing on October 4, 2021.
Retirement-Related Plans
The combination of modest returns and higher discount rates improved the overall funded status of our plans. In aggregate, our worldwide-tax qualified plans are funded at 107 percent, with the U.S. at 112 percent. Contributions for all retirement-related plans are expected to be approximately $2.1 billion in 2022, approximately flat compared to 2021, of which $0.2 billion generally relates to legally required contributions to non-U.S. defined benefit and multi-employer plans. We expect 2022 pre-tax retirement-related plan cost to be approximately $2.1 billion, a decrease of approximately $500 million compared to 2021. This estimate reflects current pension plan assumptions at December 31, 2021. Within total retirement-related plan cost, operating retirement-related plan cost is expected to be approximately $1.2 billion in 2022, a decrease of approximately $100 million versus 2021. Non-operating retirement-related plan cost is expected to be approximately $0.9 billion, a decrease of approximately $400 million compared to 2021, primarily driven by higher income from expected return on assets and lower recognized actuarial losses.
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Liquidity and Capital Resources
The company has consistently generated strong cash flow from operations, providing a source of funds ranging between $12.8 billion and $18.2 billion per year over the past three years. The company provides for additional liquidity through several sources: maintaining an adequate cash balance, access to global funding sources, committed global credit facilities and other committed and uncommitted lines of credit worldwide. The following table provides a summary of the major sources of liquidity for the years ended December 31, 2019 through 2021.
Cash Flow and Liquidity Trends
| | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|
| ($ in billions) | | | | | | | | | |
| | 2021 | 2020 | 2019 | ||||||
| Net cash from operating activities* | $ | 12.8 | ** | $ | 18.2 | $ | 14.8 | ||
| Cash and cash equivalents, restricted cash and short-term marketable securities | $ | 7.6 | $ | 14.3 | $ | 9.0 | |||
| Committed global credit facilitiesÈ | $ | 10.0 | $ | 15.3 | $ | 15.3 | |||
| | | | | | | | | | |
* Includes cash flows of discontinued operations of $1.6 billion, $4.4 billion and $4.5 billion in 2021, 2020 and 2019, respectively.
** Includes 10 months of Kyndryl operations, and reflects cash paid in 2021 for separation charges and structural actions initiated in the fourth-quarter 2020.
È See note Q, “Borrowings,” for additional information.
In 2021, we continued to actively de-lever our debt, invested $3.3 billion in acquisitions and provided a growing dividend to our shareholders.
On July 9, 2019, we closed the acquisition of Red Hat for cash consideration of $34.8 billion. The transaction was funded through a combination of cash on hand and proceeds from debt issuances. In order to reduce this debt and return to target leverage ratios within a couple of years, we suspended our share repurchase program at the time of the Red Hat acquisition closing.
The indenture governing our debt securities and our various credit facilities each contain significant covenants which obligate the company to promptly pay principal and interest, limit the aggregate amount of secured indebtedness and sale and leaseback transactions to 10 percent of IBM’s consolidated net tangible assets, and restrict our ability to merge or consolidate unless certain conditions are met. The credit facilities also include a covenant on our consolidated net interest expense ratio, which cannot be less than 2.20 to 1.0, as well as a cross default provision with respect to other defaulted indebtedness of at least $500 million.
We are in compliance with all of our significant debt covenants and provide periodic certification to our lenders. The failure to comply with debt covenants could constitute an event of default with respect to our debt to which such provisions apply. If certain events of default were to occur, the principal and interest on the debt to which such event of default applied would become immediately due and payable.
We do not have “ratings trigger” provisions in our debt covenants or documentation, which would allow the holders to declare an event of default and seek to accelerate payments thereunder in the event of a change in credit rating. Our contractual agreements governing derivative instruments contain standard market clauses which can trigger the termination of the agreement if IBM’s credit rating were to fall below investment grade. At December 31, 2021, the fair value of those instruments that were in a liability position was $162 million, before any applicable netting, and this position is subject to fluctuations in fair value period to period based on the level of the company’s outstanding instruments and market conditions. We have no other contractual arrangements that, in the event of a change in credit rating, would result in a material adverse effect on our financial position or liquidity.
The major ratings agencies ratings on our debt securities at December 31, 2021 were as follows:
| | | | | |
|---|---|---|---|---|
| | | | | |
| | | Moody’s | ||
| | | Standard | | Investors |
| IBM Ratings | | and Poor’s | | Service |
| Senior long-term debt | A- | A3 | ||
| Commercial paper | A-2 | Prime-2 |
IBM has ample financial flexibility, supported by our strong liquidity position and cash flows, to operate at a single A credit rating. Debt levels have decreased $9.6 billion from December 31, 2020 and $21.3 billion from our peak levels at June 30, 2019 (immediately preceding the Red Hat acquisition).
In July 2017, the UK's Financial Conduct Authority (FCA), which regulates the London Interbank Offered Rate (LIBOR), had announced its intent to phase out LIBOR by the end of 2021. In March 2021, the FCA extended the phase out in the case of U.S. dollar settings for certain tenors until the end of June 2023. During this time, various central bank committees and working groups addressed replacement of benchmark rates, the process for amending existing LIBOR-based contracts, and the potential economic impacts of
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different alternatives. The Alternative Reference Rates Committee has identified the Secured Overnight Financing Rate (SOFR) as its preferred alternative rate for USD LIBOR. SOFR is a measure of the cost of borrowing cash overnight, collateralized by U.S. Treasury securities, and is based on directly observable U.S. Treasury-backed repurchase transactions. Effective December 31, 2021, the use of LIBOR has been substantially eliminated for purposes of any new financial contract executions. Any legacy USD LIBOR based financial contracts are expected to be addressed using the LIBOR rates published through the June 2023 extension period. We have evaluated the replacement of the LIBOR benchmark interest rate, including risk management and internal operational readiness and have monitored the FASB standard-setting process to address financial reporting issues that might arise in connection with transition from LIBOR to a new benchmark rate. The replacement of the LIBOR benchmark within the company’s risk management activities did not have a material impact in the consolidated financial results.
We prepare our Consolidated Statement of Cash Flows in accordance with applicable accounting standards for cash flow presentation on page 65 and highlight causes and events underlying sources and uses of cash in that format on page 28. For the purpose of running its business, IBM manages, monitors and analyzes cash flows in a different format.
Management uses free cash flow as a measure to evaluate its operating results, plan share repurchase levels, strategic investments and assess its ability and need to incur and service debt. The entire free cash flow amount is not necessarily available for discretionary expenditures. We define free cash flow as net cash from operating activities less the change in Financing receivables and net capital expenditures, including the investment in software. A key objective of the Financing business is to generate strong returns on equity, and our Financing receivables are the basis for that growth. Accordingly, management considers Financing receivables as a profit-generating investment, not as working capital that should be minimized for efficiency. Therefore, management includes presentations of both free cash flow and net cash from operating activities that exclude the effect of Financing receivables.
The following table represents the way in which management reviews cash flow as described below and is presented on a consolidated basis, including cash flows of discontinued operations.
| | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|
| ($ in billions) | | | | | | | | | | |
| For the year ended December 31: | 2021 | 2020 | 2019 | | ||||||
| Net cash from operating activities per GAAP* | $ | 12.8 | | $ | 18.2 | | $ | 14.8 | | |
| Less: the change in Financing receivables | | | 3.9 | | | 4.3 | | | 0.5 | |
| Net cash from operating activities, excluding Financing receivables | | | 8.9 | | | 13.8 | | | 14.3 | |
| Capital expenditures, net | | | (2.4) | | | (3.0) | | | (2.4) | |
| Free cash flow (FCF) | | | 6.5 | ** | | 10.8 | | | 11.9 | |
| Acquisitions | | | (3.3) | | | (0.3) | | | (32.6) | |
| Divestitures | | | 0.1 | | | 0.5 | | | 1.1 | |
| Share repurchase | | | — | | | — | | | (1.4) | |
| Common stock repurchases for tax withholdings | | | (0.3) | | | (0.3) | | | (0.3) | |
| Dividends | | | (5.9) | | | (5.8) | | | (5.7) | |
| Non-Financing debt | | | (1.2) | | | 0.2 | | | 22.8 | |
| Other (includes Financing receivables and Financing debt) | | | (2.7) | È | | 0.2 | | | 1.0 | |
| Change in cash, cash equivalents, restricted cash and short-term marketable securities | $ | (6.7) | | $ | 5.3 | | $ | (3.2) | | |
| | | | | | | | | | | |
* Includes cash flows of discontinued operations of $1.6 billion, $4.4 billion and $4.5 billion in 2021, 2020 and 2019, respectively.
** Includes cash impacts of approximately $1.4 billion for Kyndryl-related structural actions and separation charges.
È Includes the distribution from Kyndryl of $0.9 billion.
From the perspective of how management views cash flow, in 2021, after investing $2.4 billion in capital investments, we generated free cash flow of $6.5 billion. These consolidated results include 10 months of Kyndryl operations, and reflect cash paid in 2021 for separation charges and structural actions initiated in the fourth-quarter 2020. Payments made in 2021 for prior-year taxes that were deferred in relation to COVID-19 government relief programs also contributed to the year to year decline. In 2021, we continued to return value to shareholders including $5.9 billion in dividends.
IBM’s Board of Directors considers the dividend payment on a quarterly basis. In the second quarter of 2021, the Board of Directors increased the company’s quarterly common stock dividend from $1.63 to $1.64 per share.
Events that could temporarily change the historical cash flow dynamics discussed previously include significant changes in operating results, material changes in geographic sources of cash, unexpected adverse impacts from litigation, future pension funding requirements during periods of severe downturn in the capital markets or the timing of tax payments. Whether any litigation has such an adverse impact will depend on a number of variables, which are more completely described in note S, “Commitments & Contingencies.” With respect to pension funding, in 2021, we contributed $103 million to our non-U.S. defined benefit plans compared to $189 million in 2020. As highlighted in the Contractual Obligations table, we expect to make legally mandated pension plan contributions to certain non-U.S. plans of approximately $1.1 billion in the next five years. The 2022 contributions are currently
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expected to be approximately $200 million. Contributions related to all retirement-related plans are expected to be approximately $2.1 billion in 2022, approximately flat compared to 2021. Financial market performance could increase the legally mandated minimum contributions in certain non-U.S. countries that require more frequent remeasurement of the funded status. We are not quantifying any further impact from pension funding because it is not possible to predict future movements in the capital markets or pension plan funding regulations.
In 2022, we are not legally required to make any contributions to the U.S. defined benefit pension plans.
Our cash flows are sufficient to fund our current operations and obligations, including investing and financing activities such as dividends and debt service. When additional requirements arise, we have several liquidity options available. These options may include the ability to borrow additional funds at reasonable interest rates and utilizing our committed global credit facilities. With our share repurchase program suspended since the close of the Red Hat acquisition, our overall shareholder payout remains at a comfortable level and we remain fully committed to our long-standing dividend policy.
Contractual Obligations
| | | | | | | | | | | | | | | | |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ($ in millions) | | | | | | | | | | | | | | | |
| | Total Contractual | | Payments Due In | ||||||||||||
| | Payment Stream | 2022 | 2023–24 | 2025–26 | After 2026 | ||||||||||
| Long-term debt obligations | | $ | 52,240 | | $ | 6,729 | | $ | 11,204 | | $ | 8,726 | | $ | 25,581 |
| Interest on long-term debt obligations | | | 15,252 | | | 1,478 | | | 2,617 | | | 1,837 | | | 9,320 |
| Finance lease obligations* | | | 99 | | | 36 | | | 35 | | | 7 | | | 20 |
| Operating lease obligations* | | | 3,669 | | | 1,047 | | | 1,530 | | | 737 | | | 356 |
| Purchase obligations | | | 2,959 | | | 854 | | | 1,447 | | | 643 | | | 15 |
| Other long-term liabilities: | | | | | | | | | | | | | | | |
| Minimum defined benefit plan pension funding (mandated)** | | | 1,100 | | | 200 | | | 500 | | | 400 | | | |
| Excess 401(k) Plus Plan | | | 1,892 | | | 206 | | | 455 | | | 511 | | | 720 |
| Long-term termination benefits | | | 1,388 | | | 539 | | | 229 | | | 135 | | | 485 |
| Tax reservesÈ | | | 5,311 | | | 37 | | | | | | | | | |
| Other | | | 612 | | | 131 | | | 172 | | | 52 | | | 258 |
| Total | | $ | 84,522 | | $ | 11,257 | | $ | 18,189 | | $ | 13,048 | | $ | 36,755 |
| | | | | | | | | | | | | | | | |
| Column 1 | Column 2 |
|---|---|
| * | Finance lease obligations are presented on a discounted cash flow basis, whereas operating lease obligations are presented on an undiscounted cash flow basis. |
| Column 1 | Column 2 |
|---|---|
| ** | As funded status on plans will vary, obligations for mandated minimum pension payments after 2026 could not be reasonably estimated. |
È These amounts represent the liability for unrecognized tax benefits. We estimate that approximately $37 million of the liability is expected to be settled within the next 12 months. The settlement period for the noncurrent portion of the income tax liability cannot be reasonably estimated as the timing of the payments will depend on the progress of tax examinations with the various tax authorities; however, it is not expected to be due within the next 12 months.
Certain contractual obligations reported in the previous table exclude the effects of time value and therefore, may not equal the amounts reported in the Consolidated Balance Sheet. Certain noncurrent liabilities are excluded from the previous table as their future cash outflows are uncertain. This includes deferred taxes, derivatives, deferred income, disability benefits and other sundry items. Certain obligations related to our divestitures are included.
Purchase obligations include all commitments to purchase goods or services of either a fixed or minimum quantity that meet any of the following criteria: (1) they are noncancelable, (2) we would incur a penalty if the agreement was canceled, or (3) we must make specified minimum payments even if we do not take delivery of the contracted products or services (take-or-pay). If the obligation to purchase goods or services is noncancelable, the entire value of the contract is included in the previous table. If the obligation is cancelable, but we would incur a penalty if canceled, the dollar amount of the penalty is included as a purchase obligation. Contracted minimum amounts specified in take-or-pay contracts are also included in the table as they represent the portion of each contract that is a firm commitment.
In the ordinary course of business, we enter into contracts that specify that we will purchase all or a portion of our requirements of a specific product, commodity or service from a supplier or vendor. These contracts are generally entered into in order to secure pricing or other negotiated terms. They do not specify fixed or minimum quantities to be purchased and, therefore, we do not consider them to be purchase obligations.
Interest on floating-rate debt obligations is calculated using the effective interest rate at December 31, 2021, plus the interest rate spread associated with that debt, if any.
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Off-Balance Sheet Arrangements
From time to time, we may enter into off-balance sheet arrangements as defined by SEC Financial Reporting Release 67 (FRR-67), “Disclosure in Management’s Discussion and Analysis about Off-Balance Sheet Arrangements and Aggregate Contractual Obligations.”
At December 31, 2021, we had no such off-balance sheet arrangements that have, or are reasonably likely to have, a material current or future effect on our financial condition, changes in financial condition, revenues or expenses, results of operations, liquidity, capital expenditures or capital resources. See the table above for our contractual obligations, and note S, “Commitments & Contingencies,” for detailed information about our guarantees, financial commitments and indemnification arrangements. We do not have retained interests in assets transferred to unconsolidated entities or other material off-balance sheet interests or instruments.
Critical Accounting Estimates
The application of GAAP requires IBM to make estimates and assumptions about certain items and future events that directly affect its reported financial condition. The accounting estimates and assumptions discussed in this section are those that we consider to be the most critical to our financial statements. An accounting estimate is considered critical if both (a) the nature of the estimate or assumption is material due to the levels of subjectivity and judgment involved, and (b) the impact within a reasonable range of outcomes of the estimate and assumption is material to IBM’s financial condition. Senior management has discussed the development, selection and disclosure of these estimates with the Audit Committee of IBM’s Board of Directors. Our significant accounting policies are described in note A, “Significant Accounting Policies.”
The macroeconomic impacts of the COVID-19 pandemic did not have a material impact on our critical accounting estimates reflected in our 2020 and 2021 results. Given the inherent uncertainty of the magnitude of future impacts from and/or the duration of the pandemic, our estimates may change materially in future periods.
A quantitative sensitivity analysis is provided where that information is reasonably available, can be reliably estimated and provides material information to investors. The amounts used to assess sensitivity (e.g., 1 percent, 10 percent, etc.) are included to allow users of the Annual Report to understand a general direction cause and effect of changes in the estimates and do not represent management’s predictions of variability. For all of these estimates, it should be noted that future events rarely develop exactly as forecasted, and estimates require regular review and adjustment.
Pension Assumptions
For our defined benefit pension plans, the measurement of the benefit obligation to plan participants and net periodic pension (income)/cost requires the use of certain assumptions, including, among others, estimates of discount rates and expected return on plan assets.
Changes in the discount rate assumptions would impact the (gain)/loss amortization and interest cost components of the net periodic pension (income)/cost calculation and the projected benefit obligation (PBO). The discount rate assumption for the IBM Personal Pension Plan (PPP), a U.S.-based defined benefit plan, increased by 40 basis points to 2.60 percent on December 31, 2021. This change will decrease pre-tax income recognized in 2022 by an estimated $33 million. If the discount rate assumption for the PPP had decreased by 40 basis points on December 31, 2021, pre-tax income recognized in 2022 would increase by an estimated $43 million. Further changes in the discount rate assumptions would impact the PBO which, in turn, may impact our funding decisions if the PBO exceeds plan assets. A 25 basis point increase or decrease in the discount rate would cause a corresponding decrease or increase, respectively, in the PPP’s PBO of an estimated $1.1 billion based upon December 31, 2021 data.
The expected long-term return on plan assets assumption is used in calculating the net periodic pension (income)/cost. Expected returns on plan assets are calculated based on the market-related value of plan assets, which recognizes changes in the fair value of plan assets systematically over a five-year period in the expected return on plan assets line in net periodic pension (income)/cost. The differences between the actual return on plan assets and the expected long-term return on plan assets are recognized over five years in the expected return on plan assets line in net periodic pension (income)/cost and also as a component of actuarial (gains)/losses, which are recognized over the service lives or life expectancy of the participants, depending on the plan, provided such amounts exceed thresholds which are based upon the benefit obligation or the value of plan assets, as provided by accounting standards.
To the extent the outlook for long-term returns changes such that management changes its expected long-term return on plan assets assumption, each 50 basis point change in the expected long-term return on PPP plan assets assumption would have an estimated impact of $238 million on the following year’s pre-tax net periodic pension (income)/cost (based upon the PPP’s plan assets at December 31, 2021 and assuming no contributions are made in 2022).
We may voluntarily make contributions or be required, by law, to make contributions to our pension plans. Actual results that differ from the estimates may result in more or less future IBM funding into the pension plans than is planned by management. Impacts of these types of changes on our pension plans in other countries worldwide would vary depending upon the status of each respective plan.
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In addition to the above, we evaluate other pension assumptions involving demographic factors, such as retirement age and mortality, and update these assumptions to reflect experience and expectations for the future. Actual results in any given year can differ from actuarial assumptions because of economic and other factors.
For additional information on our pension plans and the development of these assumptions, see note W, “Retirement-Related Benefits.”
Revenue Recognition
Application of GAAP related to the measurement and recognition of revenue requires us to make judgments and estimates. Specifically, complex arrangements with nonstandard terms and conditions may require significant contract interpretation to determine the appropriate accounting, including whether promised goods and services specified in an arrangement are distinct performance obligations. Other significant judgments include determining whether IBM or a reseller is acting as the principal in a transaction and whether separate contracts should be combined and considered part of one arrangement.
Revenue recognition is also impacted by our ability to determine when a contract is probable of collection and to estimate variable consideration, including, for example, rebates, volume discounts, service-level penalties and performance bonuses. We consider various factors when making these judgments, including a review of specific transactions, historical experience and market and economic conditions. Evaluations are conducted each quarter to assess the adequacy of the estimates. If the estimates were changed by 10 percent in 2021, the impact on net income would have been $42 million.
Costs to Complete Service Contracts
We enter into numerous service contracts through our services businesses. During the contractual period, revenue, cost and profits may be impacted by estimates of the ultimate profitability of each contract, especially contracts for which we use cost-to-cost measures of progress. If at any time these estimates indicate the contract will be unprofitable, the entire estimated loss for the remainder of the contract is recorded immediately in cost. We perform ongoing profitability analyses of these services contracts in order to determine whether the latest estimates require updating. Key factors reviewed to estimate the future costs to complete each contract are future labor costs and product costs and expected productivity efficiencies. Contract loss provisions recorded as a component of other accrued expenses and liabilities were immaterial at December 31, 2021 and 2020.
Income Taxes
We are subject to income taxes in the U.S. and numerous foreign jurisdictions. Significant judgments are required in determining the consolidated provision for income taxes.
During the ordinary course of business, there are many transactions and calculations for which the ultimate tax determination is uncertain. As a result, we recognize tax liabilities based on estimates of whether additional taxes and interest will be due. These tax liabilities are recognized when, despite our belief that our tax return positions are supportable, we believe that certain positions may not be fully sustained upon review by tax authorities. We believe that our accruals for tax liabilities are adequate for all open audit years based on our assessment of many factors, including past experience and interpretations of tax law. This assessment relies on estimates and assumptions and may involve a series of complex judgments about future events. To the extent that new information becomes available which causes us to change our judgment regarding the adequacy of existing tax liabilities, such changes to tax liabilities will impact income tax expense in the period in which such determination is made.
Significant judgment is also required in determining any valuation allowance recorded against deferred tax assets. In assessing the need for a valuation allowance, management considers all available evidence for each jurisdiction including past operating results, estimates of future taxable income and the feasibility of ongoing tax planning strategies/actions. In the event that we change our determination as to the amount of deferred tax assets that can be realized, we will adjust the valuation allowance with a corresponding impact to income tax expense in the period in which such determination is made.
The consolidated provision for income taxes will change period to period based on nonrecurring events, such as the settlement of income tax audits and changes in tax laws, as well as recurring factors including the geographic mix of income before taxes, state and local taxes and the effects of various global income tax strategies.
To the extent that the provision for income taxes increases/decreases by 1 percent of income from continuing operations before income taxes, consolidated net income would have decreased/improved by $48 million in 2021.
Valuation of Assets
The application of business combination and impairment accounting requires the use of significant estimates and assumptions. The acquisition method of accounting for business combinations requires us to estimate the fair value of assets acquired including separately identifiable intangible assets, liabilities assumed, and any noncontrolling interest in the acquiree to properly allocate purchase price consideration. Impairment testing for assets, other than goodwill, requires the allocation of cash flows to those assets or group of assets and if required, an estimate of fair value for the assets or group of assets. Our estimates are based upon assumptions
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believed to be reasonable, but which are inherently uncertain and unpredictable. These valuations require the use of management’s assumptions, which would not reflect unanticipated events and circumstances that may occur.
Valuation of Goodwill
We review goodwill for impairment annually and whenever events or changes in circumstances indicate the carrying value of goodwill may not be recoverable. We may elect to first assess qualitative risk factors to determine whether it is more likely than not that the fair value of a reporting unit is less than its carrying amount. Judgment in the assessment of qualitative factors of impairment include entity specific factors, industry and market conditions, legal and regulatory actions, as well as other individual factors impacting each reporting unit such as loss of key personnel and overall financial performance. If we do not perform a qualitative assessment, or if the qualitative assessment indicates it is more likely than not that the fair value of a reporting unit is less than its carrying amount, we perform a quantitative test.
In the quantitative test, we compare the fair value of each reporting unit to its carrying amount. Estimating the fair value of a reporting unit is judgmental in nature and involves the use of significant estimates and assumptions. We estimate the fair value of our reporting units using the income approach. When circumstances warrant, we may also use a combination of the income approach and certain market approaches.
Under the income approach, we estimate the fair value of a reporting unit based on the present value of estimated discounted future cash flows. The discounted cash flow methodology includes the use of projections, which require the use of significant estimates and assumptions specific to the reporting unit as well as those based on general economic conditions. Factors specific to each reporting unit include revenue growth rates, gross margins, discount rates, terminal value growth rates, capital expenditures projections, assumed tax rates and other assumptions deemed reasonable by management.
We perform the annual goodwill impairment analysis during the fourth quarter. In fourth quarter 2021, as a result of the separation of Kyndryl that occurred on November 3, 2021 and the segment changes immediately prior to the separation, we performed the quantitative test for goodwill impairment for all reporting units.
When estimating the fair value of the Infrastructure Services reporting unit, which included Kyndryl, we applied a weighted average approach utilizing a combination of income and market approaches. Under the market approaches, we estimated the fair value through consideration of market multiples of comparable companies and the market capitalization of Kyndryl. We applied a control premium to these market approaches, which was estimated primarily through consideration of market data for recent comparable transactions. The income approach was used to estimate the fair value of all other reporting units.
The quantitative assessments resulted in no impairment as the estimated fair value of each reporting unit exceeded its carrying value. The Infrastructure Services reporting unit, which contained the future Kyndryl reporting unit and had goodwill of $5.8 billion as of the time of testing, exceeded its carrying amount by approximately 8 percent. Each of the other reporting units with goodwill had a fair value that was substantially in excess of its carrying value. Following the changes to the organizational structure, goodwill was reassigned to the new reporting units using a relative fair value allocation approach. As a result, we performed the quantitative test for goodwill impairment for all affected reporting units. The quantitative assessment resulted in no impairment. Goodwill applicable to the Kyndryl business of $5.8 billion was allocated to the Kyndryl reporting unit and was derecognized at the time of the separation. Each of the other reporting units with goodwill had a fair value that was substantially in excess of its carrying value.
Loss Contingencies
We are currently involved in various claims and legal proceedings. At least quarterly, we review the status of each significant matter and assess our potential financial exposure. If the potential loss from any claim or legal proceeding is considered probable and the amount can be reasonably estimated, we accrue a liability for the estimated loss. Significant judgment is required in both the determination of probability and the determination as to whether an exposure is reasonably estimable. Because of uncertainties related to these matters, accruals are based only on the best information available at the time. As additional information becomes available, we reassess the potential liability related to our pending claims and litigation, and may revise our estimates. These revisions in the estimates of the potential liabilities could have a material impact on our results of operations and financial position.
Financing Receivables Allowance for Credit Losses
The Financing business reviews its financing receivables portfolio on a regular basis in order to assess collectibility and records adjustments to the allowance for credit losses at least quarterly. A description of the methods used by management to estimate the amount of uncollectible receivables is included in note A, “Significant Accounting Policies.” Factors that could result in actual receivable losses that are materially different from the estimated reserve include significant changes in the economy, or a sudden change in the economic health of a significant client that represents a concentration in Financing’s receivables portfolio.
To the extent that actual collectibility differs from management’s estimates currently provided for by 10 percent, Financing’s segment pre-tax income and our income from continuing operations before income taxes would be higher or lower by an estimated $20 million depending upon whether the actual collectibility was better or worse, respectively, than the estimates.
Residual Value
Residual value represents the estimated fair value of equipment under lease as of the end of the lease. Residual value estimates can impact the determination of whether a lease is classified as operating, sales-type or direct financing. Financing estimates the future
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fair value of leased equipment by using historical models, analyzing the current market for new and used equipment, and obtaining forward-looking product information such as marketing plans and technological innovations. Residual value estimates are periodically reviewed and “other than temporary” declines in estimated future residual values are recognized upon identification. Anticipated increases in future residual values are not recognized until the equipment is remarketed.
Factors that could cause actual results to materially differ from the estimates include significant changes in the used-equipment market brought on by unforeseen changes in technology innovations and any resulting changes in the useful lives of used equipment.
To the extent that actual residual value recovery is lower than management’s estimates by 10 percent, Financing’s segment pre-tax income and our income from continuing operations before income taxes for 2021 would have been lower by an estimated $35 million. If the actual residual value recovery is higher than management’s estimates, the increase in income will be realized at the end of lease when the equipment is remarketed.
Currency Rate Fluctuations
Changes in the relative values of non-U.S. currencies to the U.S. dollar affect our financial results and financial position. At December 31, 2021, currency changes resulted in assets and liabilities denominated in local currencies being translated into fewer dollars than at year-end 2020. We use financial hedging instruments to limit specific currency risks related to financing transactions and other foreign currency-based transactions.
During periods of sustained movements in currency, the marketplace and competition adjust to the changing rates. For example, when pricing offerings in the marketplace, we may use some of the advantage from a weakening U.S. dollar to improve our position competitively, and price more aggressively to win the business, essentially passing on a portion of the currency advantage to our customers. Competition will frequently take the same action. Consequently, we believe that some of the currency-based changes in cost impact the prices charged to clients. We also maintain currency hedging programs for cash management purposes which may temporarily mitigate, but not eliminate, the volatility of currency impacts on our financial results.
We translate revenue, cost and expense in our non-U.S. operations at current exchange rates in the reported period. References to “adjusted for currency” or “constant currency” reflect adjustments based upon a simple mathematical formula. However, this constant currency methodology that we utilize to disclose this information does not incorporate any operational actions that management could take to mitigate fluctuating currency rates. Currency movements impacted our year-to-year revenue and earnings per share growth in 2021. Based on the currency rate movements in 2021, total revenue increased 3.9 percent as reported and 2.7 percent at constant currency versus 2020. On an income from continuing operations before income taxes basis, these translation impacts offset by the net impact of hedging activities resulted in a theoretical maximum (assuming no pricing or sourcing actions) increase of approximately $70 million in 2021 on an as-reported basis and an increase of approximately $100 million on an operating (non-GAAP) basis. The same mathematical exercise resulted in an increase of approximately $260 million in 2020 on an as-reported and on an operating (non-GAAP) basis. We view these amounts as a theoretical maximum impact to our as-reported financial results. Considering the operational responses mentioned above, movements of exchange rates, and the nature and timing of hedging instruments, it is difficult to predict future currency impacts on any particular period, but we believe it could be substantially less than the theoretical maximum given the competitive pressure in the marketplace.
For non-U.S. subsidiaries and branches that operate in U.S. dollars or whose economic environment is highly inflationary, translation adjustments are reflected in results of operations. Generally, we manage currency risk in these entities by linking prices and contracts to U.S. dollars.
Market Risk
In the normal course of business, our financial position is routinely subject to a variety of risks. In addition to the market risk associated with interest rate and currency movements on outstanding debt and non-U.S. dollar denominated assets and liabilities, other examples of risk include collectibility of accounts receivable and recoverability of residual values on leased assets.
We regularly assess these risks and have established policies and business practices to protect against the adverse effects of these and other potential exposures. As a result, we do not anticipate any material losses from these risks.
Our debt, in support of the Financing business and the geographic breadth of our operations, contains an element of market risk from changes in interest and currency rates. We manage this risk, in part, through the use of a variety of financial instruments including derivatives, as described in note U, “Derivative Financial Instruments.”
To meet disclosure requirements, we perform a sensitivity analysis to determine the effects that market risk exposures may have on the fair values of our debt and other financial instruments.
The financial instruments that are included in the sensitivity analysis are comprised of our cash and cash equivalents, marketable securities, short-term and long-term loans, commercial financing and installment payment receivables, investments, long-term and
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short-term debt and derivative financial instruments. Our derivative financial instruments generally include interest rate swaps, foreign currency swaps and forward contracts.
To perform the sensitivity analysis, we assess the risk of loss in fair values from the effect of hypothetical changes in interest rates and foreign currency exchange rates on market-sensitive instruments. The market values for interest and foreign currency exchange risk are computed based on the present value of future cash flows as affected by the changes in rates that are attributable to the market risk being measured. The discount rates used for the present value computations were selected based on market interest and foreign currency exchange rates in effect at December 31, 2021 and 2020. The differences in this comparison are the hypothetical losses associated with each type of risk.
Information provided by the sensitivity analysis does not necessarily represent the actual changes in fair value that we would incur under normal market conditions because, due to practical limitations, all variables other than the specific market risk factor are held constant. In addition, the results of the model are constrained by the fact that certain items are specifically excluded from the analysis, while the financial instruments relating to the financing or hedging of those items are included by definition. Excluded items include short-term and long-term receivables from sales-type and direct financing leases, forecasted foreign currency cash flows and the company’s net investment in foreign operations. As a consequence, reported changes in the values of some of the financial instruments impacting the results of the sensitivity analysis are not matched with the offsetting changes in the values of the items that those instruments are designed to finance or hedge.
The results of the sensitivity analysis at December 31, 2021 and 2020, are as follows:
Interest Rate Risk
A hypothetical 10 percent adverse change in the levels of interest rates, with all other variables held constant, would result in a decrease in the fair value of our financial instruments of approximately $0.4 billion at December 31, 2021 and 2020. Changes in the relative sensitivity of the fair value of our financial instrument portfolio for these theoretical changes in the level of interest rates are primarily driven by changes in debt maturities, interest rate profile and amount.
Foreign Currency Exchange Rate Risk
A hypothetical 10 percent adverse change in the levels of foreign currency exchange rates relative to the U.S. dollar, with all other variables held constant, would result in a decrease in the fair value of our financial instruments of approximately $1.4 billion and $1.8 billion at December 31, 2021 and 2020, respectively. The theoretical changes from the prior year are primarily driven by changes in foreign currency activities related to IBM Financing, as well as long-term debt and derivatives.
Financing Risks
See the “Description of Business” on page 15 for a discussion of the financing risks associated with the Financing business and management’s actions to mitigate such risks.